M.B.A. DEGREE EXAMINATION, FEBRUARY 2009. Fourth Semester — Elective DBA 1735 — KNOWLEDGE MANAGEMENT (Regulation 2007) ‘Time : Three hours Maximum : 100 marks 10. Answer ALL questions. PART A — (10 x2 = 20 marks) Define knowledge. Why is it mentioned that knowledge management is a strategic asset? Using an example, highlight what is tacit knowledge? What are knowledge attributes? What is the purpose of organizational learning? State the phases in Knowledge management cycle. What is knowledge culture? List the various knowledge culture enablers. What are the major types of Knowledge management roles that exist in organizations today? List the critical issues facing the successful implementation of Knowledge management applications.. 12. 13, 14. (a) (b) (a) (b) @) (v) (a) (b) PART B — (6 x 16 = 80 marks) (i) Distinguish between technology and knowledge management. (8) (ii) Explain the knowledge management matrix. @) Or Using an industry case, explain how Knowledge management strategy can be advantageously used in today’s IT scenario. Why is it difficult to directly codify tacit knowledge? What are the pitfalls that one could encounter in capturing tacit knowledge? How would you address these pitfalls? Or Enumerate the major approaches in capturing knowledge using examples. What sort of criteria would help you decide which one to use in a given organization? What are the key components that should be addressed by an organizational knowledge management architecture? Why are these components critical for organizational knowledge application? Or (i) Discuss why counting the number of hits to a knowledge repository would not be the best measure of knowledge application within an organization? @) (a) Define knowledge conuectivity management and discuss its strategic implications for knowledge capture and codification. (8) How would you go about assessing the cultural readiness of an organization with respect to planned Knowledge management interventions? Or How would you forge a bridge between the largely tacit cultural Knowledge of an organization and the largely explicit organizational memory system that should serve to preserve the knowledge? 2 Z 153316. @) (b) Discuss the pros and cons of the major technologies used in various stages of Knowledge management cycle. Or Write short notes on: (i) Knowledge Audit. (ii) Knowledge management metrics. (8) @) Z 1533ag. No. [| I LL 1633) MBA DEGREE EXAMINATION, AUGUST 2009, Blective DBA 1725 — KNOWLEDGE MANAGEMENT (Regulation 2007) ‘Time : Three hours ‘Maxiraumn : 100 marka Answer ALL questions, PART A—(102=20 marke) 1. Define Knowledge Management 2, What do you understand by the word knowledge management mateix? 8, Distinguish betwoon ‘tacit’ and ‘explicit knowledge. 4. What is meant by organizational knowledge? 5, Whats a kiowldgerepesitor? 6 What sea knowlesge map? 7. What do you mean by kawledge sharing culture? 8, Write a note on organizational memory. 9, Wistare the objectives of K-wudit? 10, What aro the responsibilities of a CKO? PART B.(5 16 = 80 mares) LL. (@) Compare “Industri Economy’ with ‘Knoledgs Beonomy’. Analyze the clhaneea of Tdi heeoming worlds leading enowladge enema. (+8=16) Or (&)__Bxplain the various key tachnologios needed for the KM programs. (16)2. 18. a @ o ) o io ) @ o ‘ymat are the sources of orgasiastional knowledge? Explain the diferent phases of organizational knowledge creation. (+8~16) or Discuss the detailed atteibutes of knowledge with examples ae What aze the susin characteristics of a learning organifation? Bxplat weet earning diciptines propounded by Peter Senge (6 +8= 16) or Liat ovt the contents ofta knowledge repository, Define the procedure to design a knowledge repository. (8-16) What are the various knowledge eure enablers? Fpain them. (26) or How do you develop and aurture a Communitioe of Practice in an ‘organization? a) ‘Give your detailed analysis of Balanced Seozecard Management Syetom, (6) or What are the duties ad shila required forthe positions of : (@) Kearehitect i) Keatrategiot (59) Kengiacer and Gv) Kemanagee? eaete 2 1 1633,Rog. No. : M.B.A. DEGREE EXAMINATION, FEBRUARY 2010. Elective DBA 1735 — KNOWLEDGE MANAGEMENT (Regulation 2007) ‘Time : Three hours Maximum : 100 marks Ser eee ep il. Answer ALL questions. PART A — (10 x 2 = 20 marks) Define knowledge and knowledge management. What are location attributes of knowledge? Give examples. ‘What is FASB method for measuring ROI of KM? What is mind mapping? Distinguish Data mining from OLAP with examples. What are water coolers in Knowledge sharing? Distinguish social networks and semantic web with examples. How does Folksonomy differ from subject indexing? What is repertory grid? When do you use it as a technique to capture knowledge? What are the advantages and disadvantages of using Lotus Notes as a collaboration tool? PART B— (5 x 16 = 80 marks) (a) What are the stages of strategic knowledge management in organizations? What are the specific activities that are carried out in each stage? Give suitable examples. Or (b) Do you think KM in today’s organization has emerged to be a ‘pot of gold’ or an act chasing rainbow? Justify.12, 13. 14. 15, (a) (b) (@) (b) (@) (b) (a) (b) Does organizational culture play an important role in knowledge sharing? What are the essential features of effective culture for knowledge sharing and collaboration? Discuss. Or How does community of practice differ from formal workgroups, project teams and informal networks in terms of its purpose, who belongs to, what holds people together and how long does it lost? Distinguish KM system lif cycle from traditional system life cyele on the basis of users, key roles, stages, outcomes ete. Or ‘What are the layers of Portals for knowledge sharing? What are the basic tools that are provided through Portals? What are the features of interface layer in KM architecture? What are the aspects to be considered while designing an interface layer of a KMS for a set new faculty of a large technical University? Or What are the essential characteristics of Knowledge Developers (KD)? Do you think KDs can make or break the overall success of KMS? Justify. What are the key assets of an organization (inputs and processes) that contribute to organizational capability for achieving higher levels of performance? Or Compare and contrast the KM measurement approaches BSC, Tabin’s Q and inclusive valuation methodology in terms of focus, process and implementability. 2 YY 1533