INTERNSHIP REPORT

ON
MCB BANK LIMITED
GULGASHT BRANCH 1193
MULTAN
Submitted To:
Submitted By:
Sobia Ateeq
Roll #:
49
Department:
Economics
Session:
2012-2016

GOVT EMERSON COLLEGE MULTAN

DEDICATION
The Holy Prophet Muhammad (PBUH) from where all systems and
standards for quality can be downloaded directly, which are applicable
everywhere; from daily life to the dynamically changing business
environment.
&

My dear parents and Teachers who taught me the true meaning

of Life

ACKNOWLEDGMENT
First of all I am grateful to ALLAH ALMIGHTY, who bestowed me with
health, abilities and guidance to complete this project in a successful
manner, and without His help I was unable to perform this task.
More than anybody else, I would like to acknowledge my project advisor,
Mr. Muhammad Waseem Alam teacher of GEC for his never ending support
and untiring efforts. I have found him very helpful while discussing the
tricky issues in this work.
I would also like to thank Mr. Rfayee (Operations Manager of MCB) for
providing me the opportunity to have an excellent learning experience
during my internship. His critical on my work have certainly made me think
of new ideas and techniques.

TABLE OF CONTENTS

Executive Summary
Purpose of internship
History of banking
Banking in Pakistan
Introduction of the Organization
Brief history of Organization

Vision and mission statement

Core values
Awards and Achievements
Nature Of organization
Corporate finance
Trading and Sales
Retail and consumer banking
Commercial banking
Corporate Information
Board of director
Key management
MCB Gulgasht Branch Multan (1193)
Branch Staff
Departments of MCB (1193)

Development phase
Nationalization phase
Privatization phase
Present position of MCB

General Banking Department

Clearing Department
Remittance Department
Account opening Department
Cash Department

Recommendations

Conclusion

EXECUTIVE SUMMARY
It is the requirement of B.S course Govt Emerson College, Multan that
all students of B.S have to spend 6 weeks in any organization to get
practical exposure. For internship purpose I was sent to MCB Gulgasht
Branch Multan. I joined MCB on July 26, 2016 and I spent six weeks
i.e., July 26, 2016 to September 06, 2016.During these six weeks I
visited different departments of bank, observed their working and also
participated in few departments as well. I mainly worked with the
following departments:
o Account opening department,
o clearing department,
o Remittance department and
o Cash department.
After joining firstly I visited Account opening department in this
department I learnt how to open an account and what are the different
types of account. After account opening the next department I visited
the Remittance department. In this department I learnt how to transfer
money and in how many ways funds can be transferred. Next I visited
Clearing and Cash department. I learnt all the process of these
departments. During my internship which things come into my
knowledge I have made SWOT analysis of MCB and recommendations
are given at the end of analysis.
This is all the summary of my six week internship. From this program I
had come to know the working, functioning and activities involved in
the banking field.

PURPOSE OF INTERNSHIP
Internship is the capstone experiences that provide me with hands on real
world experience in a work setting. Ideally, internship will enables interns to:
Integrate and use my knowledge and skills from the classroom.
Discover where the further competence needed.
Take steps to gain that competence under educational supervision.
Become better acquainted with the types of work setting in which
such competence can be applied.

Reason of choice
These are the reasons
To develop skills and competencies that will advance our
employability
Internship helps us learn and add to our experience
We can generally adjust our timings to suit our self
We learn how to deal with the variety of situations
To have a positive impact on our society and a world around find a
suitable Mentor who can guide us through our career decisions and
many life experiences.

HISTORY OF BANKING

BANKING IN PAKISTAN

INTRODUCTION OF THE ORGANIZATION

BRIEF HISTORY OF THE ORGANIZATION

The history of MCB has divided into four main phases:

Development Phase
Nationalization Phase
Privatization Phase
Present position of MCB

DEVELOPMENT PHASE
MCB Bank Limited was incorporated by the Adamjee Group on July 9, 1947,
under the Indian companies Act VII of 1913 as a limited company. The bank
was established with the view to provide banking facilities to the business
community of South Asia. After the partition of Indo- Pak Subcontinent, the
bank moved to Dhaka (then the capital of former East Pakistan) from where
it commenced business in August 1948. In 1956, the bank transferred its
registered office to Karachi; Where the Head office is presently located.
Thus, the bank inherits 64 years legacy of trust of its customers and the
citizen of Pakistan. MCB bank is not an overnight success story. It started
with the share capital of Rs 30 million which is divided into 3 million ordinary
shares of Rs10 each.

NATIONALIZATION PHASE
The 1960s decade is started as the golden era in Pakistans economic and
financial development. The banking sector also registered noticeable growth
during that period and lent a strong helping hand to the government to
achieve rapid growth of the country. But in early1970s this scenario changed
altogether. The separation of East Pakistan (now Bangladesh) and induction
of the Government led by Zulfiqar Ali Bhutto were the most significant events
of early 70s having far reaching effects on the banking system.
In the wake of rapidly changing condition of the country, the government
decided to nationalize all the commercial banks so that the nation as a whole
can benefit from a better use of resources. Consequently, the Muslim
commercial bank was nationalized under the Banks (Nationalization) Act,
1974 promulgated on January 1, 1974.
In the banking sector, the government decided to retain only five major banks
by merging all the smaller banks with the large ones. As a result of this
policy, the premier bank was merged into Muslim Commercial Bank in 1974.

PRIVATIZATION PHASE
This was the first bank to be privatized in 1991 and the bank was purchased
by association of Pakistani corporate group led by Nishat Group.
The banks after nationalization came under political and bureaucratic control
and deviated from normal banking practices. Some of their seniors executed
were convince to nature a culture of cooperative big businessman, feudal
and political influential. They sacrificed their personal integrity and interest of
banking sector for gaining promotion and collect personal wealth. That is
how banking sector started losing its upright and professional institutional
image from mid-80s and its downward slide started which touched new low
during 1990s.
The PML government also became conscious of the falling standard of the
banking sector and decided to privatize all the commercial banks. Banks
(Nationalization) (Second Amendment) Ordinance 1991 was also promote to
cover the way for privatization of banks in Pakistan.
In the wake of above amendments, 26% shares valuing Rs 149.8 millions of
Muslim Commercial Bank, held by the State bank of Pakistan were sold and
the banks management was transferred to the purchasers of these 26%
shares.
Min Muhammad Mansha is the Chairman of the MCB and has played
instrumental role in success.

PRESENT POSITION OF MCB

MCB is the significant contributions in building and strengthening both
Corporate and retail banking sector in Pakistan. MCB bank Ltd in 2009
delivered a profit before tax of Rs 23.2 billion registering a growth of 6% over
last year. This growth is directly attributable to an increase of 14% in CASA
deposits, 21% in revenues and a tight control on expense base enabling to
retain position as one of the most profitable banks in the country.
In 2009 MCB delivered a superior return on equity of 27.4% and assets
crossed the Rs.500 Billion mark. This performance is all the more
remarkable keeping in view the economic & political challenges faced by the
country during this past year and miscreant created issues that MCB
specifically grappled with for a large part of year. MCB fundamental belief is
that a financial services company can only succeed if it meets its customers
needs. If they can understand customers financial objectives and offer them
the right products and services so that they can be financially successful,
then MCB Bank will continue to build on its leadership position and provide
requisite returns to its share holders. During 2009, MCB took several
initiatives that brought even closer to their customers. With the launch of
MCB privilege, MCB became the first local bank to offer a dedicated
proposition of the affluent segment; to meet the growth and protection needs
of customers, we introduced bank assurance and investment products in
many our branches; to enhance transactional convenience for customers,
and MCB became the first Pakistani bank to launch mobile banking. Last
year, to expand and reach customer proposition, MCB also reached an
agreement with RBS Pakistan to acquire their business. Unfortunately, the
deal did not go through but bank continue to invest organically to further
strengthen business.

NATURE OF THE ORGANIZATION

MCB Bank Limited is a banking company incorporated in Pakistan and is
engaged in commercial banking and related services. The bank s ordinary
shares are listed on all the stock exchanges in Pakistan whereas its Global
Depository Receipts (GDRs) representing two ordinary shares are traded on
the International Order Book (IOB) system of the London stock Exchange.
MCB bank Limited is a Pakistan-based company. The bank operates in four
business segments:
Corporate finance
Trading and sales
Retail and consumer banking
Commercial banking
CORPORATE FINANCE
Corporate finance includes underwriting, securitization, investment banking,
and syndications; initial public offering (IPO) related activities (excluding
investment) and secondary private placement.
TRADING & SALES
Trading and sales segment includes fixed income, equity foreign exchange
commodities, lendings to financial institutions and brokerage debt.

RETAIL AND CONSUMER BANKING

Retail & consumer banking includes retail lending and deposits, banking
services, private lending and deposits, banking services and retail offered to
its retail consumers and small and medium enterprises.
COMMERCIAL BANKING
Commercial banking segment includes project finance, export finance, trade
finance, leasing, lending, guarantees and bills of exchange relating to its
corporate customers.
MCB bank is one of the leading banks of Pakistan. In 1974; MCB was
nationalized along with all other private sector banks. The bank has a
customer base of approximately 4 million, a nationwide distribution network of
over 1165, and branches and over 650 ATMs in the market.
During the last fifteen years, the bank has concentrated on growth through
improving service quality, investment in technology and people, utilizing its
extensive branch network, developing a large and stable deposit base.

VISSION & MISSION STATEMENT

VISSION STATEMENT:
To be leading financial servicing provider, partnering with our customers for a
more prosperous and secure future.
MISSION STATEMENT:
We are a team of committed professionals, providing innovative and efficient
financial solutions to create and nurture long-term relationships with our
customers. In doing so, we ensure that our shareholders can invest with
confidence in us.

STRATEGIC OBJECTIVES
Delivering remarkable returns to stakeholders, sustainable
performance, exceeding market and shareholder expectations.
Providing value added services through operational expansion,

geography and upgraded systems.

Building a corporate culture of equality, trust and team spirit as we
remain dedicated to be a socially responsible organization.

CORE VALUES
Following are the core values:
Integrity
Innovation
Customer centricity
Respect
INTEGRITY
We are the trustees of public funds and serve our community with integrity.
We believe in being the best at always doing the right thing. We deliver on our
responsibilities and commitments to our customers as well as our colleagues .
INNOVATION
We encourage and reward people who challenge the status quo and think
beyond the boundaries of the conventional. Our teams work together for the
smooth and efficient implementation of ideas and initiatives.
We take personal responsibility for our role as leaders in pursuit of
excellence. We are a performance driven, result oriented organization where
merit is the only criterion for reward.
CUSTOMER CENTRICITY
Our customers are at the heart of everything we do. We thrive on the
challenge of understanding their needs and aspirations, both realized and
unrealized. We make every effort to exceed customer expectations through
superior services and solutions.
RESPECT
We respect our customers values, beliefs, culture and history. We value the
equality of gender and diversity of experience and education that our
employees bring with them. We create an environment where each individual
is enabled to succeed.

AWARDS 2000-2015
Awards of 2015
2015 CFA Awards 12th Excellence
Awards:
2015 Finance Asia Country Awards:
2015 ICAP and ICMAP Awards:
2015 SAFA Awards:

Most stable Bank of the year 2014

Best bank in Pakistan 2015
1st BCR Awards 2014- Banking Sector
Winner of Best Presented Annual
Accounts 2014- Banking Sector

Awards of 2014
2014 The Assets Triple A:
2014 The Assets Triple A:
2014 CFA 11th Excellence Awards:
2014 CFA 11th Excellence Awards:
2014 Asia money Awards:
2014 The Asian banker(USA)
2014 ICAP and ICMAP:
2014 SAFA Awards:

Best Bank-Pakistan
Best Domestic Bank-Pakistan
Best Bank of the year 2013-Large Bank
Most Stable Bank of the year 2013
Best of the Best Domestic bank
Strongest bank in Pakistan 2014
1st-BCR Awards 2013-Banking Sector
1st Runner Up best presented Annual
Accounts 2013-Banking Sector

Awards of 2013
2013 The Assets Triple A:
2013 The Assets Triple A:
2013 ICAP and ICMAP:
2013 LK Domain Registry Sri Lanka:
2013 Lanka Clear Pvt. Limited:
2013 SAFA Awards:

Best Domestic bank-Pakistan

Best Islamic deal
1st-BCR Award 2012-Banking Sector
Best Website Award
T+1 Cheque Clearing Award
2nd Runner up Best presented annual
Accounts 2012-Banking Sector

Awards of 2012
2012 The Assets Triple A:
2012 Euro money:
2012 NFEH :
2012 ICAP and ICMAP :
2012 World Finance :
2012 Pakistan Centre For Philanthropy

Best Domestic Bank-Pakistan

Best Bank in Pakistan
CSR Business Excellence Award Best
Media Coverage
2nd Best Corporate Report Award2011Banking Sector
Best Commercial Bank-Pakistan
PCP Corporate Philanthropy Award

Awards of 2011
2011 CFA Association Pakistan:
2011 CFA Association Pakistan:
2011 Euro Money:
2011 ICAP/ICMAP:
2011 SAFA Awards:

Most Stable Bank of the Year

Best Bank of the Year
Best Bank in Pakistan
1st-BCR Award 2010 Banking Sector
Joint 2nd Runner up Best Presented
annual Accounts 2010-banking sector

Awards of 2010
2010 The Asian banker:
2010 The Asian banker:
2010 MMT:
2010 ICAP/ ICMAP:
2010 SAFA Awards:

Strongest bank in Pakistan

Leadership achievement award
Best bank Led MMT service
1st-BCR
Award
2009-banking
sector
Joint 2nd Runner up Best Presented
Annual Accounts 2010-Banking
sector

Awards of 2009
2009 The Asia Money:
2009 The Assets:

Best domestic Bank in Pakistan

Best Domestic Bank in Pakistan

Awards of 2008
2008 Euro Money:
2008 Euro Money:
2008 Asia money:

Best bank in Asia

Best Bank in Pakistan
Best Domestic bank in pakistan

Awards of 2006
2006 Asia Money:
2006 Euro Money:

Best Domestic Bank in Pakistan

Best bank in Pakistan

Awards of 2005
2005 Asia Money:
2005 Euro Money:

Best Domestic Bank in Pakistan

Best Bank in Pakistan

Awards of 2004
2004 Euro Money:
2004 Asia Money:

Best Bank in Pakistan

Best Domestic Bank in Pakistan

Awards of 2003
2003 Euro Money:

Best Bank in Pakistan

Awards of 2001
2001 Euro Money:
2001 Euro Money:

Best Bank in Pakistan

Best Bank in Pakistan

Awards of 2000
2000 Euro Money:

Best Bank in Pakistan

Organization Structure

Audit
Audit &
Committee
RAR
Group

Chairman/
Board of
Corp Directors

Information
Legal&
Treasury
Technology
Affairs
Forex
Group
Group

Group

Fin &
President
Interna
Central
Operation
Retail
Comp
Retail
Assets
Risk
HRM
Bankin
Marketing
Bankin
Group
&
Bankin
Group
Mgm
Group
ggGroup
Divisions
North
gControl
Group
South
Group

Financial
Security
Islamic
Control
Bankin
Group
Group
g Group

Corporate
Affairs
Division

CORPORATE INFORMATION
Board of Directors

 Audit Committee
Chief Financial Officer
Company Secretary
BOARD OF DIRECTORS

Mian Muhammad Mansha

S.M.Muneer
Tariq Rafi
Shahzad Salem
Sarmad Amin
Aftab Ahmad Khan
Mian Raza Mansha
Mian Umer Mansha
Dato Seri Ismail Shahudin
Ahmad Alam Aslam
Muhammad Ali Zeb
Suhail Amar Suresh
Imran Mqbool

AUDIT COMMITTEE

Ahmad Alam Aslam (Chairman)

Tariq Rafi
Aftab Ahmad Khan
Dato Seri Ismail Shahudin

CHIEF FINANCIA OFFICER

Salman Zafar Siddiqi

COMPANY SECRETARY
Fida Ali Mirza

Chairman
Vice chairman
Non-Executive Director
Non-Executive Director
Non-Executive Director
Non-Executive Director
Non-Executive Director
Non-Executive Director
Non-Executive Director
Non-Executive Director
Non-Executive Director
Non-Executive Director
President and CEO
(Executive Director)

Branch Network

Domestic Operations

1,244

Overseas Operations 11

Sri Lanka - 08
Branches 1,233

Bahrain - 01
Retail 1,182
Privilege 09
WBG 10
Islamic 32

EPZ - 01

Wholesale Banking
Branch Karama
Dubai - 01

Retail Sub-Branches
11

UAE - 01
(Rep. Office)