Key Driver

Performance Management

Safety

Employee Engagement

Diagnostic
1. In general, SOCI Mas has implemented all four main steps of performance management, with details as follow:
a. Planning: All steps have been conducted
b. Communicate: Benefit / role of KPI (and training) are not communicated well to the employees

c. Monitor: No formal system, implementation depends heavily on management

d. Review: Ineffective in determining training needs and career advancement / compensation adjustment
2. SOCI Mas' PM hasn't been fully utilised to reflect and enforce the company culture
1. Usage of misleading, irrelevant and/or inaccurate indicators
2. Low safety behavior

3. Lack of awareness and responsibility

1. Communication: Misscomunication between the new and old employees

2. Trust: Low level of trust between middle to low level management

Justification / Symptom

Source (not to be included in the

presentation)

All interviewees follow similar and relevant process

General

1. Unclear relationship between KPI & compensation

2. Reluctance of employees to attend the training

1. Pak Vicktor, Pak Sabar

2. General

Frequency of feedback sessions differs between departments

Pak Sabar, Pak Bahari (monthly); Pak

Refnil (daily)

1. Repeated group training

2. No consequence if KPI not achieved

1. Pak Refnil
2. Pak Vicktor, Pak Refnil

Only 1 interviewee mentioned PM as a reflection of SOCI Mas

culture (performance)

Pak Bahari

1. Underestimate to utilize safety equipment

2. Incomprehension and unmonitored of safety procedures

1. Head of department awareness havent demonstrated as role

models.
2. No punishment head of departement while theres an accident
3. Mindset that safety only belongs to EHFS department
1. Lack of collaboration between new and old employee

Pak Sabar

2. [Old employee's side] Too many new ideas from new employee
which actually not aplicable

Pak Sabar

3. [New employee's side] The old employee resistant to change to

a new working model
1. Different skills level among employees

Pak Rafnil
Pak Sabar

2. Ability to absorb instruction still very low (needs follow up from

top to bottom)

Pak Sabar, Pak Refnil, Pak Viktor

3. Training not significantly affects the employee performance

Pak Sabar