Professional Documents
Culture Documents
My Passport Ultra: User Manual
My Passport Ultra: User Manual
User Manual
External Portable
My Passport Ultra
Spanish
800.ASK.4WDC
(800.275.4932)
800.832.4778
Mexico
001 8002754932
South America
Chile
Colombia
Venezuela
Peru
Uruguay
Argentina
Brazil
Europe
Middle East
Africa
Russia
Asia Pacific
Australia
China
Hong Kong
India
Indonesia
Japan
Korea
Malaysia
New Zealand
Philippines
Singapore
Taiwan
Thailand
Other countries
* Toll free number available in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany,
Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
ii
MY PASSPORT ULTRA
USER MANUAL
Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Contacting WD Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How the Backup Function Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Backing Up Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Restoring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
How the Restore Function Works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Restoring Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
MY PASSPORT ULTRA
USER MANUAL
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
TABLE OF CONTENTS iv
MY PASSPORT ULTRA
USER MANUAL
Features
With a compact design, high capacity, and your choice of local or cloud backup, My
Passport Ultra fits perfectly into the busy life of anyone with an on-the-go digital life.
Ultra-fast transfer ratesWhen connected to a USB 3.0 port, your My Passport Ultra
drive lets you access and save files with blazing speed. Reduce transfer time by up to
three times when compared to USB 2.0 transfer time.*
*Performance may vary based on your hardware and system configuration.
Automatic, scheduled backup softwareThe WD Backup software works quietly in
the background to help protect your data using minimal computer resources. Set the
backup schedule to automatically back up your files at any time, on any day, week, or
month.
Local and cloud backupChoose where you back up your files. Back up files to your
My Passport Ultra drive or back up files to the cloud using Dropbox.*
*A Dropbox account is required for cloud backup. Cloud services can be changed,
terminated, or interrupted at any time and can vary by country.
Works great with Windows 8The WD app for Windows 8 makes it easy to discover
the digital media stored on your My Passport Ultra drive with your Windows 8 computer.
Your content is automatically displayed and organized so you can easily locate and enjoy
your photos, videos, and music.
Ultra-sleek design with high capacityThis ultra-sleek drive is thin and fast with
plenty of capacity for your important digital content.
USB 3.0 and USB 2.0 compatibilityWith this single drive you get compatibility with
the latest USB 3.0 devices and backward compatibility with USB 2.0 devices as well.
WD Drive Utilities softwareRegister your drive, set the drive sleep timer, run
diagnostics, and more using the WD Drive Utilities software.
MY PASSPORT ULTRA
USER MANUAL
Important: For the latest WD product information and news, visit our website at
http://www.westerndigital.com. For the latest software, firmware, and product
documentation and information, go to http://support.wd.com/downloads.
Kit Contents
As shown in Figure 1, your My Passport Ultra drive kit includes the following:
My Passport Ultra portable hard drive, with the WD Backup, WD Security, WD Drive
Utilities, and WD Quick View software
USB 3.0 cable
Quick Install Guide
Optional Accessories
For information about optional accessories for WD products, visit:
US
www.wdstore.com
Canada
www.wdstore.ca
Europe
www.wdstore.eu
Australia
www.wdstore.com.au
Singapore
www.wdstore.sg
All others
My Passport Ultra
Portable Hard Drive
MY PASSPORT ULTRA
USER MANUAL
Mac OS X
Snow Leopard
Windows 7
Lion
Windows 8
Mountain Lion
Windows 8.1
Mavericks
Yosemite
Physical Description
As shown in Figure 2 on page 4, the My Passport Ultra drive has:
A USB 3.0 interface port
A power/activity LED indicator
MY PASSPORT ULTRA
USER MANUAL
Power/Activity LED
The power/activity LED shows the drives power state as follows:
LED Appearance
Power State/Activity
On steady
Idle
Activity
System standby
Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Rough handling, shock, or vibration can damage drives. Always observe
the following precautions when unpacking and installing your external storage product:
Do not drop or jolt the drive.
Do not move the drive during activity.
MY PASSPORT ULTRA
USER MANUAL
2
1
MY PASSPORT ULTRA
USER MANUAL
MY PASSPORT ULTRA
USER MANUAL
c. Select the I agree... check box to accept the agreement and activate the Next
button.
d. Click Next.
4. The dialog that appears depends on the installation option you selected at Step 3:
IF you selected the . . . option
THEN . . .
Recommended Install
Custom Install
MY PASSPORT ULTRA
USER MANUAL
Adds the WD logo and WD Quick View icons to the Windows taskbar:
Replaces the Cancel button with a Next button when the installation is complete
6. Click Next to display the Installation Complete dialog:
MY PASSPORT ULTRA
USER MANUAL
MY PASSPORT ULTRA
USER MANUAL
MY PASSPORT ULTRA
USER MANUAL
Backing Up Files
This chapter includes the following topics:
How the Backup Function Works
Backing Up Files
MY PASSPORT ULTRA
USER MANUAL
Table 1. Excluded Files.
File
Excluded Values
Attributes
reparsePoint
temporary
\AppData\Roaming\Microsoft\Windows
[CommonApplicationData]\Western Digital\
[CommonApplicationData]\Microsoft\Windows\Caches\
config.msi
MSOCache
ntuser.dat
ntuser.ini
[RecycleBin]
$recycle.bin
recycler
[Root]\Drivers\
[Root]\Temp\
System Volume Information
WD Backup.swstore
.WD Hidden Items
WD SmartWare.swstor
[Windows]
.ds_store
.temp
.tmp
.wdsync
~
desktop.ini
.dropbox
.dropbox.attr
hiberfil.sys
-journal
pagefile.sys
thumbs.db
Name includes
Extensions
Starts with
Ends with
BACKING UP FILES 12
MY PASSPORT ULTRA
USER MANUAL
Backing Up Files
1. Open the Select your WD storage device or cloud service dialog by clicking either:
Add Backup Plan on the WD Backup screen:
Configure backup on the WD Backup view menu from the Windows taskbar:
2. The Select your WD storage device or cloud service dialog shows all of the hardware
devices and cloud service accounts that you can use for a backup target device:
BACKING UP FILES 13
MY PASSPORT ULTRA
USER MANUAL
Note that:
IF you selected a . . .
3. The initial/default configuration of the backup settings on the Setup Complete dialog
is for hourly backups of everything in the Windows Users folder for your computer
user name.
On the Setup Complete dialog:
IF you want to . . .
THEN click . . .
BACKING UP FILES 14
MY PASSPORT ULTRA
USER MANUAL
4. On the Automatic Backup Schedule screen, select the option for the automatic
backup schedule that you want:
Selecting . . .
Hourly
Daily
Once a day, on the days of the week at the hour or half-hour you
specify.
(Continued)
BACKING UP FILES 15
MY PASSPORT ULTRA
USER MANUAL
Selecting . . .
Monthly
Once a month on the day you select, at the hour or half-hour you
specify.
5. Click OK to save and implement your change to the backup schedule and close the
Automatic Backup Schedule screen.
6. After changing the backup schedule:
IF you want to . . .
Accept the default Include Files setting
THEN click . . .
Start Backup to save and launch your
backup plan and close the Setup Complete
dialog.
Skip to Step 10 on page 17.
BACKING UP FILES 16
MY PASSPORT ULTRA
USER MANUAL
a. Click to select the device that has the files and folders you want to back up:
My Computer
Dropbox
Note: If the files and folders you want to back up are in a Dropbox account and
you have not configured the account for access by the WD Backup
software see Configuring Your Cloud Service Account on page 35.
b. In the file structure view of the selected device, click the selectors to open the
listings and select the check box for each file and folder that you want to back
up. Note that selecting the check box for a folder automatically selects the check
boxes for all of the files and subfolders in the folder.
c. Clear the check box for each file and folder that you do not want to include in the
backup. Note also that clearing the check box for a folder automatically clears
the check boxes for all of the files and subfolder in the folder.
Note: The default backup source is everything in the Windows Users folder for
your computer user name. Be sure to clear that selection if you do not
want to include those files and folders in your backup.
d. Click OK to save your selections and close the Select Files to Back Up screen.
8. Verify that your Automatic Backups and Include Files specifications are correct.
9. Click Start Backup to save and launch your backup plan and close the Setup
Complete dialog.
10. The WD Backup software runs the first backup immediately and shows the progress
with a Backup in progress (x % complete) message on the Backup dialog. After the
initial backup completes, the backup runs automatically according to the specified
schedule.
BACKING UP FILES 17
MY PASSPORT ULTRA
USER MANUAL
Restoring Files
This chapter includes the following topics:
How the Restore Function Works
Restoring Files
1. Select the backup target device and the scheduled backup that has the files you
want to restore.
2. Select the location where you want to restore the files.
3. Specify what you want to restoreeither individual files and folders, or everything.
4. Restore the files.
Restoring Files
1. Open the Restore dialog by clicking either:
Restore on the WD Backup screen:
Restore files on the WD Backup view menu from the Windows taskbar:
RESTORING FILES 18
MY PASSPORT ULTRA
USER MANUAL
RESTORING FILES 19
MY PASSPORT ULTRA
USER MANUAL
(2) Use the folder structure view of your computer to select the restore
location.
(3) With the selected folder name in the Folder box, click Select Folder.
(4) The WD Backup software closes the Select Location screen and displays
the path to the selected folder on the Restore dialog.
c. Click Select Files to Restore to display the Restore Files screen with the mostrecent backup selected by default in the View files from list:
c. Click Restore to restore the selected files or folders to the specified location.
RESTORING FILES 20
MY PASSPORT ULTRA
USER MANUAL
5
1
MY PASSPORT ULTRA
USER MANUAL
MY PASSPORT ULTRA
USER MANUAL
MY PASSPORT ULTRA
USER MANUAL
MY PASSPORT ULTRA
USER MANUAL
3. On the Edit security settings dialog, select the Change password option to display
the change password dialog:
CAUTION! After changing a password, the drive remains unlocked for as long as you
continue your current work session. Then the WD Security software:
Locks the drive when you shut down your computer, disconnect your drive, or your
computer goes into the sleep mode
Requires you to type your password to unlock the drive when you restart your
computer or reconnect your drive, UNLESS you selected the Enable auto unlock
for this computer... check box when you changed your password
MY PASSPORT ULTRA
USER MANUAL
2. If you have more than one supported device connected to your computer, select the
one with the password that you want to remove to display the Edit security settings
dialog:
3. On the Edit security settings dialog, the Remove password option is selected by
default:
a. Type your password in the Password box.
b. Click Update Security Settings.
MY PASSPORT ULTRA
USER MANUAL
6
1
MY PASSPORT ULTRA
USER MANUAL
The best time to run the drive diagnostics and status checks is on a regular basis, before
you encounter any problems with your drive. And, because they are so fast, running the
drive status check and the quick drive test provides a high level of assurance with
minimal inconvenience. Then, run all three whenever you encounter disk error conditions
when writing or accessing files.
AND you . . .
THEN see . . .
Not locked
Locked
MY PASSPORT ULTRA
USER MANUAL
3. On the WD Drive Utilities screen, click Drive Erase to display the drive erase dialog:
1. On the Unlock Drive dialog, make five attempts to unlock the drive by:
a. Typing a password in the Password box.
b. Clicking Unlock Drive.
MY PASSPORT ULTRA
USER MANUAL
2. Entering the fifth invalid password displays a too many password attempts dialog,
depending on the application you used to open the Unlock Drive dialog:
Using the WD Security or WD Drive Utilities software:
MY PASSPORT ULTRA
USER MANUAL
MY PASSPORT ULTRA
USER MANUAL
If you ever need to remove and reinstall the WD software on your computer, or move the
drive to another computer and install the software there, you will need to restore the WD
software and disk image on your drive. To do this, after you have erased or reformatted
the drive, go to http://support.wd.com and see Knowledge Base Answer ID 7.
MY PASSPORT ULTRA
USER MANUAL
Overheated.
Power down the device and let it cool for 60
minutes. Power it back up, and if the problem
persists, contact WD Support.
Right-clicking the drive icon on the WD Security or WD Drive Utilities screen and
selecting the Eject Disk option:
Wait for the power/activity LED to stop flashing before disconnecting the drive from the
computer.
MY PASSPORT ULTRA
USER MANUAL
7
1
Procedure
WD Drive Utilities
WD Security
(Continued)
MY PASSPORT ULTRA
USER MANUAL
Software
Procedure
WD Backup
1. Open the Select your WD storage device or cloud service dialog by clicking either:
Add Backup Plan on the WD Backup screen:
Configure backup on the WD Backup view menu from the Windows taskbar:
MY PASSPORT ULTRA
USER MANUAL
2. On the Select your WD storage device or cloud service dialog, select to highlight the
Dropbox icon:
3. Click Next to display the connection dialog for your Dropbox account:
MY PASSPORT ULTRA
USER MANUAL
e. Click Finish on the Dropbox connection dialog to finalize the configuration and
display the Setup Complete dialog with Dropbox selected as your backup target
device:
Procedure
Windows 8
MY PASSPORT ULTRA
USER MANUAL
8
1
MY PASSPORT ULTRA
USER MANUAL
9
1
Troubleshooting
This chapter includes the following topics:
Installing, Partitioning, and Formatting the Drive
Frequently Asked Questions
If you have problems installing or using this product, refer to this troubleshooting section
or visit our support website at http://support.wd.com and search our knowledge base for
more help.
Answer ID
3865
3647
1425
291
*The FAT32 file system has a maximum individual file size of 4 GB and cannot
create partitions larger than 32 GB in Windows. To create partitions larger than 32
GB in FAT32 when reformatting the drive, download the External USB/FireWire
FAT32 Formatting Utility from http://support.wd.com/product/download.
Windows users can avoid these size limitation by formatting the drive to NTFS
using either the Windows Disk Management utility or similar third-party software.
For further details, see:
Answer ID 291 at http://support.wd.com
Article IDs 314463 and # 184006 at support.microsoft.com
The appropriate third-party software documentation or support organization
MY PASSPORT ULTRA
USER MANUAL
TROUBLESHOOTING 40
MY PASSPORT ULTRA
USER MANUAL
A
1
1. On the Found New Hardware screen, select the Locate and install driver software
option:
MY PASSPORT ULTRA
USER MANUAL
2. On the Insert the disc... dialog, select the I dont have the disc... option and click
Next:
(Continued)
MY PASSPORT ULTRA
USER MANUAL
IF your computer is . . .
THEN . . .
MY PASSPORT ULTRA
USER MANUAL
3. On the Update Driver Software screen, click Browse my computer for driver
software:
MY PASSPORT ULTRA
USER MANUAL
5. Click Next.
6. When the installation completes, click Close.
MY PASSPORT ULTRA
USER MANUAL
B
1
Regulatory Compliance
FCC Class B Information
Operation of this device is subject to the following conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may
cause undesired operation.
This device has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
device generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio or
television reception. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, you
are encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by WD could void your authority
to operate this device.
ICES-003/NMB-003 Statement
Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada.
This device complies with Canadian ICES-003 Class B.
Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of
Information Technology Equipment.
Approuv pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1:
Sret d'quipement de technologie de l'information.
MY PASSPORT ULTRA
USER MANUAL
B
(B )
() ,
(Pb)
(Hg)
(Cd)
(Cr (VI))
(PBB)
(PBDE)
(4)
(4 pcs)
(4 pcs)
PCBA
USB
EMI
O:
SJ/T11363-2006
X
ST/T11363-2006
X
Warranty Information
Obtaining Service
WD values your business and always attempts to provide you the very best of service. If
this Product requires maintenance, either contact the dealer from whom you originally
purchased the Product or visit our product support website at http://support.wd.com for
information on how to obtain service or a Return Material Authorization (RMA). If it is
determined that the Product may be defective, you will be given an RMA number and
instructions for Product return. An unauthorized return (i.e., one for which an RMA
number has not been issued) will be returned to you at your expense. Authorized returns
must be shipped in an approved shipping container, prepaid and insured, to the address
provided on your return paperwork. Your original box and packaging materials should be
kept for storing or shipping your WD product. To conclusively establish the period of
warranty, check the warranty expiration (serial number required) via
http://support.wd.com. WD shall have no liability for lost data regardless of the cause,
recovery of lost data, or data contained in any Product placed in its possession.
MY PASSPORT ULTRA
USER MANUAL
Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined
below, be free from defects in material and workmanship and will conform to WDs
specification therefor. The term of your limited warranty depends on the country in which
your Product was purchased. The term of your limited warranty is for 3 years in the
North, South and Central America region, 3 years in the Europe, the Middle East and
Africa region, and 3 years in the Asia Pacific region, unless otherwise required by law.
The term of your limited warranty period shall commence on the purchase date
appearing on your purchase receipt. WD shall have no liability for any Product returned if
WD determines that the Product was stolen from WD, is counterfeit or fake, or that the
asserted defect a) is not present, b) cannot reasonably be rectified because of damage
occurring before WD receives the Product, or c) is attributable to misuse, improper
installation, alteration (including removing or obliterating labels and opening or removing
external enclosures, unless the product is on the list of limited user-serviceable products
and the specific alteration is within the scope of the applicable instructions, as found at
http://support.wd.com), accident or mishandling while in the possession of someone
other than WD. Subject to the limitations specified above, your sole and exclusive
warranty shall be, during the period of warranty specified above and at WDs option, the
repair or replacement of the Product.
The foregoing limited warranty is WDs sole warranty and is applicable only to products
sold as new. The remedies provided herein are in lieu of a) any and all other remedies
and warranties, whether expressed, implied or statutory, including but not limited to, any
implied warranty of merchantability or fitness for a particular purpose, and b) any and all
obligations and liabilities of WD for damages including, but not limited to accidental,
consequential, or special damages, or any financial loss, lost profits or expenses, or lost
data arising out of or in connection with the purchase, use, or performance of the
Product, even if WD has been advised of the possibility of such damages. In the United
States, some states do not allow exclusion or limitations of incidental or consequential
damages, so the limitations above may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights which vary from state to state.
MY PASSPORT ULTRA
USER MANUAL
Index
A
Accessories, optional 2
Alerts, flashing icon 33
B
Backup
about backing up files 11
procedure 13
Box contents 2
C
CAUTION about
erasing the drive 28
lost passwords 21
preventing data loss when disconnecting 33
your unlocked drive 21
China RoHS, environmental compliance
47
Cloud service, configuring 35
Compatibility with operating systems 3
Complete drive test 27
Compliance, regulatory 46
Converting drive format 39
Creating a password 21
D
Diagnose dialog 21, 24, 25, 28, 31, 32
Disconnecting the drive 33
Disk image, downloading and restoring 31,
38
Drive
diagnostics and status checks 27
disconnecting 33
disconnecting from a PC 33
formats, converting 3
handling precautions 4
sleep timer 32
status check 33
Drive Erase dialog 29
Drive status check 27
Drive Utilities
Diagnose dialog 21, 24, 25, 28, 31, 32
Drive Erase dialog 29
Register Your Device screen 31
Sleep Timer dialog 32
E
End User License Agreement, link 6
Environmental compliance, China RoHS
47
Erasing the drive 29
F
FCC Class B information 46
Flashing icon alerts 33
Full media scan 27
G
GNU general public license 48
GPL software 48
H
Handling precautions 4
Hardware 2
I
ICES-003/NMB-003 compliance 46
Indicator light 4
K
Kit contents 2
L
LED indicator 4
Limited warranty 48
O
Operating systems 3
Optional accessories 2
P
Password protecting your drive 21
CAUTION about lost passwords 21
Physical description 3
Precautions for handling 4
Product features 1
Q
Quick drive test 27
R
Reformatting the drive 38, 39
Register Your Device screen 31
Registering your drive 31
Regulatory compliance 46
Restore
about restoring files 18
procedure 18
Restoring the software disk image 31, 38
S
Safety compliance 46
Service 47
Sleep Timer dialog 32
Software Installer screen 6
Software settings
cloud service account 35
software updates 34
INDEX 49
MY PASSPORT ULTRA
USER MANUAL
Software, GPL 48
Space available 33
Status check 33
System compatibility 3
T
Temperature check 33
U
Uninstalling WD software 37
Unlocking the drive 22
from the virtual CD 23, 33
with the WD Security software 22
without the WD Security software 23
USB interface 4
W
Warranty information 47
WD Backup software screen 9
WD Drive Utilities software
Diagnose dialog 21, 24, 25, 28, 31, 32
Drive Erase dialog 29
Register Your Device screen 31
screen 10
Sleep Timer dialog 32
WD Quick View icon 32
WD Security software
Edit security settings dialog 24, 26
screen 9
WD service, obtaining 47
Windows
uninstalling WD software 37
INDEX 50
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use
nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by
implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time
without notice.
Western Digital, WD, the WD logo, and My Passport are registered trademarks of Western Digital Technologies, Inc. in the
U.S. and other countries; WD Backup, WD Security, WD Drive Utilities, Data Lifeguard, and My Passport Ultra are
trademarks of Western Digital Technologies, Inc. in the U.S. and other countries. Apple, Mac, OS X, and Time Machine are
trademarks of Apple, Inc., registered in the U.S. and other countries. Other marks may be mentioned herein that belong to
other companies. Picture shown may vary from actual product.
2015 Western Digital Technologies, Inc. All rights reserved.
Western Digital
3355 Michelson Drive, Suite 100
Irvine, California 92612 U.S.A.