The ITIL V3 Books

Volume 1
Service
Strategy

Volume 2
Service Design

ITIL Processes
incorporating ITIL
V1 and V2

ITIL Processes
incorporating ITIL
V1 and V2
Volume 3
Service Transition

Volume 4
Service Operation

Volume 5
Continual Service Improvement

The Art of Service 2007

ITIL v3 Structure
The Core Component
The new Core is a set of five books instead of the current two: Service Delivery and Service Support.
The new core follows a lifecycle model from design to retirement. This includes the best practice
ITIL processes as described in ITIL V1 and ITIL V2 According to Sharon Taylor, ITIL Chief
Architect (ITIL version 3), the working titles are:
Service Strategieshub of the core; understanding and translating business into IT strategy;
recognizing and responding to business catalysts; selecting the best practices based on industry,
regulatory environment, firm size, etc.
Service DesignIT service and architecture design models to consider, including outsourcing,
insourcing,co-sourcing, etc.
Service Transitionhow to create a transition strategy from service design and put it into the live
environment. Topics include change and release management, service models, and checklists for
taking designs into production (analogous to a software development lifecycle but for IT services).
Service Operationhow to manage services in the live or production environment; day-to-day
management issues; how to react to failures; how to develop and monitor metrics of quality; and how
to
manage the reactive elements and processes.
Service Improvementhow to improve service once deployed.