Scribd
Upload
3K views1 page

Quality Objectives

The document outlines quality objectives for various departments within a company including Sales, Procurement & Logistics, Accounts Receivable, Internal IT Infrastructure Management, Recruitment, Human Resources, and Administration. Key metrics are identified to measure performance against the objectives such as planned vs actual sales, customer satisfaction index, uptime of equipment, employee training hours, and payment of bills within due dates. Data collection frequency is specified as once every quarter, month, or year depending on the objective. Targets are set for each metric.

Uploaded by

simson
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
3K views1 page

Quality Objectives

The document outlines quality objectives for various departments within a company including Sales, Procurement & Logistics, Accounts Receivable, Internal IT Infrastructure Management, Recruitment, Human Resources, and Administration. Key metrics are identified to measure performance against the objectives such as planned vs actual sales, customer satisfaction index, uptime of equipment, employee training hours, and payment of bills within due dates. Data collection frequency is specified as once every quarter, month, or year depending on the objective. Targets are set for each metric.

Uploaded by

simson
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
  • Quality Objectives: Overview of departmental quality objectives with measurements, frequencies, and targets for achieving organizational goals.

Company Name & Logo

QUALITY OBJECTIVES

Department

Departmental
Quality Objective

Parameter for
Measurement

Sales

Achieve sales targets

Planned Vs Actual

Procurement
Procure
materials
& Logistics
within the agreed
(Domestic & time
International)
Accounts
Receivable
Support

Internal IT
Infrastructure
Management
Recruitment

Human
Resource

Administration

Frequency of
Data Collection

Once
in
every As assigned
quarter
in the KRAs
Once
in
every As assigned
month
for
all in the KRAs
deliveries

Committed
delivery time
Vs
Actual
delivery
time
Recovery
of DSO (Day Sales Once
payments from the Outstanding)
month
customers
Achieve and sustain Customer
Once
customer satisfaction Satisfaction Index month
/ Rating
Provide high uptime Uptime
of Once
for the users
equipment
month
Timely hiring of From the date of
competent resources
receipt
of
Manpower
Requisition Form
(MRF)
Upgrade the skill No. of training
levels of employees
hours
per
employee
Achieve and sustain Employee
employee satisfaction Satisfaction Level
/ Rating
On time payment of Due
date
Vs
utilities & service Actual date
bills

in

every <45 days

in

every >85 %

in

every >95 %

Once
in
quarter

Ver.:

every As assigned
in the KRAs

Twice in every year

Once in every year

Once
month

in

Provide high uptime Uptime of office Once


in
for the office
equipment
/ quarter
services

Document ID:

Target

Effective Date:

15 20
hours per
employee
80 85%

every Within due


date
(5 10 days
grace period)
every >95%

Page:

You might also like