Measuring direct Student satisfaction index among undergraduates

students towards ITMS services in University Tenaga Nasional

(UNITEN).

Assalamualaikum wbt./Greetings,
Thank you for participating in our research on Measuring direct Student
satisfaction index among undergraduates students towards ITMS
services in University Tenaga Nasional (UNITEN). This study is being
conducted among the students of Universiti Tenaga Nasional and its
purpose is to uncover the factors that manipulate the perception of ITMS
services by the students.

This study is purely for academic and research purposes. Your

participation is voluntary and your responses to this survey will be
treated with strict confidentiality.

We greatly appreciate your participation and thank you for your time,
cooperation and response.

With warm regards,

Measuring direct Student satisfaction index among undergraduates students towards ITMS services in
University Tenaga Nasional (UNITEN)

PART A PERSONAL INFORMATION

Please tick ( ) the appropriate box
1.

Gender
Male
Female

2.

Education Level
Post Graduate Degree
Degree
Diploma
Others, please specify
____________________

Area of Specialization
Business
Engineering
Medical
Others, please specify
____________________

3.

4.

Financial Source

7. The main reason why I chose this

university
Programs offered
SETARA ranking
Infrastructure
Cost of study
Accreditation
Recognition
Employability upon graduation
Location
Others, please specify
___________________________

Self/Parent/Family
JPA/MARA/State Foundations
PTPTN
Corporations
Bank/Financial Institution
Others, please specify
_________________________

8. Main person influence my decision to

study here
Parents/family
Friends
Counselor
Celebrity Endorser
Universitys Marketers

Years of Study

5.

6. The main media for effective HLI

advertisement
Magazines
Newspapers
Social networks
Television
Radio
Advertisement
Brochures
Others, please specify
___________________________

Foundation
1st - 2nd year
3rd 4th year
Final year

Measuring direct Student satisfaction index among undergraduates students towards ITMS services in
University Tenaga Nasional (UNITEN)

Others, please specify

___________________________

SECTION 1:

Measuring direct Student satisfaction index among undergraduates students towards ITMS services in
University Tenaga Nasional (UNITEN)

Thank you for your participation and support.