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4.2 Segmented Infrastructure Model
4.2 Segmented Infrastructure Model
Source: www.infotech.com
We recognize that each category within the Segmented Infrastructure Model may be more or less important to an
organization, and that every organization will likely place different levels of importance on each. You can customize this
weighting based on your company's specific needs or requirements. For example, a smaller organization with relatively
simple software implementation issues may wish to place a lower level of importance on the Software category than an
organization that custom builds and supports its own packages.
Instructions: To change the weight of any given category, simply type in the appropriate entries, ensuring that the total is
not above or below 100%. The weighting figures entered here will be automatically updated on the Results tab.
Your Weighting
Enter weighting values for each category. Ensure total is not above or below 100%.
A
B
C
D
E
F
G
H
I
J
Clients
Network
Storage
Telephony
Software
Data
Security
Change
Project Management
IT Administration
Total
0%
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S.I. Category
Weight
0%
1. Client PC Management
Client PCs include all desktop and laptop computers that connect to the corporate network. Proactive management of these resources can result in significant cost savings and increased functionality for end users.
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Score
Question
Response
Recommendations
1.1
1.2
1.3
If you have installed such a system, what % of your equipment does it cover?
1.4
1.5
1.6
Have you defined a standard "build" for different roles within your organization?
1.7
1.8
1.9
Have you allocated a budget for maintenance & upgrades for the coming year?
Average for
Subcategory
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2. Peripherals Management
Includes all non-PC devices connected to the corporate network, such as printers, scanners, and plotters. As with client PCs, active management of these resources can benefit your organization's bottom line.
#
Score
Question
Response
Recommendations
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
Have you budgeted separately for peripherals acquisitions in the coming year?
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Subcategory
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S.I. Category
Weight
0%
3. Servers
Refers to all computers dedicated to the management of shared resources within your computing environment.
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Score
Question
Response
Recommendations
Refers to all network-related components dedicated to establishing and maintaining communication within the organization's firewall.
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Score
Question
Response
Recommendations
3.1
3.2
3.3
3.4
3.5
3.6
3.7
Are they uniquely configured for a specific business function, or are they multipurpose?
3.8
Do you have a standard hardware and software build for new servers?
3.9
3.10
3.11
Average for
Subcategory
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4. Internal Network
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9
Your purchases of hardware, software or services for your internal network are based on
4.10
4.11
4.12
Average for
Subcategory
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5. External Network
Refers to all network-related components dedicated to establishing and maintaining communication with external-to-the-firewall resources.
#
Score
Question
Response
5.1
5.2
5.3
5.4
5.5
If you have a network management plan, does it include your external connections?
5.6
How often do you review the external networking components of your network
management plan?
5.7
5.8
5.9
Your purchases of hardware, software or services for your external network are based
on
5.10
5.11
5.12
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Subcategory
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Recommendations
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S.I. Category
Weight
0%
6. Storage Sufficiency
Determines whether your current storage-related management processes are sufficient to support your line(s) of business
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Score
Question
6.1
6.2
Do you have an acceptable use policy in place for your end users?
6.3
Do you place restrictions on what file types can and cannot be stored on the network?
6.4
6.5
In the past year, have you experienced slowdowns in your network storage?
6.6
In the past year, have you experienced space sufficiency problems with your network
storage?
6.7
In the past year, have you experienced stability or integrity problems with your network
storage?
6.8
6.9
6.10
Average for
Subcategory
Response
Recommendations
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7. Storage Planning
Even if your current storage solution is adequate, your IT culture needs to internalize storage planning on an ongoing basis to ensure you do not fall behind
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Score
Question
Response
7.1
7.2
7.3
7.4
If so, how often do you review the storage components of your network management
plan?
7.5
7.6
7.7
7.8
Your purchases of hardware, software or services for your storage solution are based
on
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Subcategory
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Recommendations
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S.I. Category
Weight
0%
8. Telephony Operations
Encompasses the ongoing support of all voice-based communication technologies, including PBX, Centrex, etc.
#
Score
Question
8.1
8.2
8.3
Does your organization use the same case management processes for telephony as it
does for other types of technology (such as desktop PCs, for example)?
8.4
8.5
8.6
Do you have a voice communications-specific acceptable use policy in place for your
end users?
8.7
8.8
How are end users trained to get the most out of the companys phone system?
Average for
Subcategory
Response
Recommendations
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9. Telephony Planning
Investigation of emerging technologies for possible implementation. Like software development, this function requires focus on reducing cost and risk, and improving functionality over time.
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Score
Question
Response
Recommendations
9.1
9.2
9.3
9.4
9.5
9.6
9.7
If so, how often do you review the telephony-related components of your network
management plan?
9.8
9.9
9.10
Average for
Subcategory
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S.I. Category
Weight
0%
10.2
10.4
10.5
Do you have access - internally or externally - to the skills required to build a new
application?
10.6
10.7
10.8
Do you differentiate between test and production environments? Have you implemented
a software development test environment?
10.9
10.10
Average for
Subcategory
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11.2
11.3
11.4
11.5
11.6
11.7
Does your helpdesk handle other types of calls, including service requests,
installs/moves/adds/changes, etc?
11.8
11.9
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Subcategory
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12.2
12.3
12.4
Do you regularly review the software applications you are currently using?
12.5
12.6
12.7
To what degree are end user and business-developed applications included in this
overall process?
12.8
Are software additions or changes to the inventory reviewed by your systems architects
12.9
12.10
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Subcategory
Do you charge back support costs for software to your lines of business?
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S.I. Category
Weight
0%
13.2
13.3
13.4
13.5
Are DBAs set up to provide Tier 2 support when the helpdesk (Tier 1) is unable to
resolve a database-related incident?
13.6
Do you follow standard build practices when building or updating corporate databases?
13.7
13.8
13.9
13.10
Average for
Subcategory
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Response
Recommendations
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S.I. Category
Weight
0%
14. Security
Provides protection for IT resources from accidental or deliberate destruction by a user of the system.
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Score
Question
14.1
Can your technology be connected to from outside the firewall? This can include dial-up
access, dedicated line or DSL/cable.
14.2
14.3
14.4
14.5
14.6
14.7
14.8
Are security requirements integrated into all development, project and support
initiatives?
Average for
Subcategory
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Response
Recommendations
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S.I. Category
Weight
0%
Response
Recommendations
Refers to the element of infrastructure that manages changes to physical infrastructure - i.e. new computers, moving existing equipment
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Score
Question
Response
Recommendations
15.1
15.2
15.3
Have you defined, documented and distributed your Change Management processes?
15.4
15.5
Do your Change Management personnel actively work with ongoing support teams?
15.6
15.7
15.8
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Subcategory
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Do you actively manage requests to install, move or add new hardware to your existing
infrastructure?
16.2
16.3
Do you have processes for installs, moves and additions defined, documented and
distributed?
16.4
16.5
16.6
16.7
16.8
16.9
16.10
16.11
Have you implemented Install, Move, Add, & Change (IMAC) processes as outlined in
the Information Technology Infrastructure Library (ITIL)?
Average for
Subcategory
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S.I. Category
Weight
0%
17.2
17.3
17.4
17.5
17.6
17.7
What percentage of your PMs currently have or are pursuing the PMP designation?
17.8
17.9
17.10
Is project cost tracking integrated into your overall IT financial management structure?
17.11
17.12
Are the results of your PIRs used as learnings for future projects?
Average for
Subcategory
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Recommendations
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S.I. Category
Weight
0%
Question
18.1
18.2
18.3
18.4
18.5
18.6
18.7
18.8
Average for
Subcategory
Response
Recommendations
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Have you implemented Service Level Agreements for the core business services
provided by IT?
19.2
Have you implemented Service Level Agreements for the external services either
provided by or for IT?
19.3
19.4
19.5
19.6
19.7
19.8
19.9
19.10
Average for
Subcategory
Recommendations
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20.2
20.3
20.4
20.5
20.6
20.7
20.8
20.9
20.10
Average for
Subcategory
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Recommendations
Ranking Chart
Instructions: The overall rankings for Segmented Infrastructure Model category maturity are based on a range between 0 and 4, where 0 represents the least mature state and 4 represents the most mature
state.
Use the chart below to measure your category-specific maturity rankings. In doing so, you will have a better idea of how your current-state infrastructure measures up, and where you should focus your
efforts to drive further improvement.
Weighted Maturity ratings express these results by incorporating the weightings you assigned to each category in the Weightings tab earlier in this process. They are calculated as follows: ((4 - Unweighted
Maturity Level) x Assigned Category Weighting) x 100
The range of resulting values in the Weighted Maturity Ratio table can be between zero and 400, with the higher figures indicating categories requiring priority attention.
Value
Assessment
Relative Immaturity
Significant opportunities exist in multiple areas for improving your approach to managing IT infrastructure.
Although you may be keeping on top of things now, significant change in your external environment - like a
buyout, or large-scale technology implementation - could leave you open to unnecessary risk and unable to
meet your ongoing commitments to your line(s) of business. Take action now to better understand the
categories of infrastructure within your organization, what you currently have in inventory, and where your
greatest returns will be realized.
Ad Hoc Maturity
You are starting to do the things you need to do to get a handle on building a more methodical infrastructure
management culture, but you've got a fairly sizeable challenge ahead of you. Now is the right time to catalog
what you have already accomplished. Take this to your sponsors and use it as leverage
Emerging Maturity
Your attention to integrating infrastructure management into your IT department is starting to realize returns. If
sponsorship isn't starting to pay attention to the bottom-line benefits of this more evolved approach to
managing IT, you have an excellent opportunity to bring them on board.
Relative Maturity
Robust Maturity
Value
0 to 24
25 to 49
50 to 99
100 to 199
This category will require attention, and soon. It indicates a notable weakness in maturity whose sensitivity to
the organization is increased by a higher degree of weighting. This should receive priority attention.
The weighted results show a combination of very low maturity results and a high degree of importance to the
organization. These should be the absolutely first categories that you will deal with as a result of the
Infrastructure Action Plan.
You are well on your way to incorporating an appropriate depth of infrastructure-specific management
practices into your planning and day-to-day operations. Study industry best practices to better understand
where your remaining growth opportunities lie, then engage sponsorship to get behind specific improvement
initiatives.
Your organization exhibits routine use of infrastructure-specific best practices in multiple areas. Seek out
opportunities to share your experiences outside of IT, throughout the organization, and beyond. By leveraging
your process knowledge to other audiences, you can multiply the benefits back to your organization.
Regardless, remain alert to environmental changes and keep making the case for continued focus.
Assessment
Based on assigned weight (likely low) and maturity results (likely robust), this category will not merit priority
attention as you decide where to invest your effort in improving your technology infrastructure.
This category is likely workable for now, but its weighted maturity results indicate it could emerge as a problem
area given enough time. Although it may not merit immediate attention, you should keep an eye on it to ensure
things don't degrade over time.
This category will most likely require some attention in the forseeable future. The weighted results indicate
tangible evidence that your current arrangement is either not optimally meeting your business needs, or is
doing so in a way that consumes more resources than it should.
Results
S.I. Category
Maturity
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Clients
Network
Storage
Telephony
Software
Data
Security
Change
PM
IT Admin
User-Assigned
Category
Weighting
0%
0%
0%
0%
0%
0%
0%
0%
0%
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Weighted Maturity
Ratio
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The Weighted Maturity Ratio can highlight areas where greater priority should be
placed. If a category is relatively immature or carries a relatively high weight, it will
rate a stronger candidate for resourcing.
This data is then carried over to the "6.2 Prioritized Infrastructure Category" tool,
where it is added into Table A on the By Infrastructure Category tab.
Clients
IT Admin
10.0
IT Admin
Netw ork
Storage
Storage
PM
0.0
0.0
Change
Telephony
Softw are
Data
Netw ork
5.0
5.0
PM
Security
10.0
Change
Telephony
Security
Sof tw are
Data