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Title:
Module:
File Name:

CUSTOMER
SERVICE

Master Data for Customer Service

Customer Service
Release:

ECC 5.0

Master Checking Before doing Customer Support Cycle:

1.0Material Master : Material master is the basic requirement in SAP, hence
check following details for the purpose of Customer Service module cycles.
Here , many points /fields are mentioned which will directly impact especially for CS
module apart from other masters are maintained for Sales and Distribution module

Enter Transaction to
Check Material Master

Enter Material
which you want
check for your plant

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CUSTOMER
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Master Data for Customer Service

Customer Service
Release:

ECC 5.0

These above TABS to be checked for the pupose of Ensuring the Data to proceed.
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CUSTOMER
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Master Data for Customer Service

Customer Service
Release:

ECC 5.0

These below TABS are very much required to check for the purpose Customer Support
Module.

Select these tabs to

proceed with CS module

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Master Data for Customer Service

Customer Service
Release:

ECC 5.0

Select the Plant ,Storage LocationCRSL, Sales Organisation and

Distribution channel

Please execute to proceed,

This data is maintained by Sales or MRP controller but ensuring completeness shall be
the responsibility of CS team.
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Master Data for Customer Service

Customer Service
Release:

ECC 5.0

Serial Number
profile 0001 is
essential
Serialization
level is optional

Serialization level is optional i.e., when you create an equipment(IE08) for supplied to
customer and while receiving equipment for maintenance you want capture the Serial
Number. This case may be addressed by keeping blank i.e., equipment number and
serial number non-synchronous.
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File Name:

Master Data for Customer Service

Customer Service

CUSTOMER
SERVICE

Release:

ECC 5.0

Extended to CRSL

Click on Inspection setup

to Check 05 and 08
inspection type

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Master Data for Customer Service

Customer Service

CUSTOMER
SERVICE

Release:

ECC 5.0

Inspection type 05 and check all the

details.

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CUSTOMER
SERVICE

Master Data for Customer Service

Customer Service
Release:

ECC 5.0

Ensure the
Tick available

2.0 SERVICE Material Master:

After checking this main Part number, please check the SERVICE COST part
for services to customer purpose extended to your plant.
This Service part number is only used by Customer Support module purpose ,
therefore Customer Support Department user should ensure all the data which are
very much essential for transaction purpose.

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Master Data for Customer Service

Customer Service

File Name:

CUSTOMER
SERVICE

Release:

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ECC 5.0

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Master Data for Customer Service

Customer Service

File Name:

CUSTOMER
SERVICE

Release:

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ECC 5.0

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Master Data for Customer Service

Customer Service

File Name:

CUSTOMER
SERVICE

Release:

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ECC 5.0

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Master Data for Customer Service

Customer Service

File Name:

CUSTOMER
SERVICE

Release:

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Master Data for Customer Service

Customer Service
Release:

ECC 5.0

3.0 Customer Master

Check the Customer master before starting the transaction process

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Master Data for Customer Service

Customer Service
Release:

ECC 5.0

Click here for

Sales Area
Data

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CUSTOMER
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Master Data for Customer Service

Customer Service
Release:

ECC 5.0

Click here for

Company Code
Data

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Master Data for Customer Service

Customer Service
Release:

ECC 5.0

4.0 EQUIPMENT MASTER

Through SAP sales order with serial number in material master any equipment
supplied/delivered , one Equipment number per each serial number for a relevant
part is created automatically in system and check by using following transaction.
Go To transaction IQ09 and check the equipment availability for a serial number

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Master Data for Customer Service

Customer Service
Release:

ECC 5.0

Execute by clicking
on this

Click here to have

required list

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Master Data for Customer Service

Customer Service

File Name:

CUSTOMER
SERVICE

Release:

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Master Data for Customer Service

Customer Service
Release:

ECC 5.0

You can also check Equipment and serial number track by seeing the OBD
number.
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Master Data for Customer Service

Customer Service
Release:

ECC 5.0

For this Dispatch order/OBD number is 56000125

Go to Transaction VL02N or VL03N , check following details

See the
Document
flow

Go to OBD number and see the document flow for parts supplied

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Master Data for Customer Service

Customer Service
Release:

ECC 5.0

Go to EXTRA--->Serial Numbers

Click on this Serial

Number

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Master Data for Customer Service

Customer Service
Release:

ECC 5.0

Serial Number is Mysore3, equipment number ----->200000006480

Go to Transaction IE02, update the equipment master
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Master Data for Customer Service

Customer Service

File Name:

CUSTOMER
SERVICE

Release:

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Customer Service

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CUSTOMER
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Release:

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Master Data for Customer Service

Customer Service

File Name:

CUSTOMER
SERVICE

Release:

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Master Data for Customer Service

Customer Service
Release:

ECC 5.0

It is observed that Sales Area data is not coming ,

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Master Data for Customer Service

Customer Service

File Name:

CUSTOMER
SERVICE

Release:

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ECC 5.0

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File Name:

CUSTOMER
SERVICE

Master Data for Customer Service

Customer Service
Release:

ECC 5.0

After completion of this , proceed to do Transactional Data

To create a new Customer Equipment, without through SAP sales Cycle.

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Master Data for Customer Service

Customer Service

File Name:

CUSTOMER
SERVICE

Release:

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ECC 5.0

Version: 1.0

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Master Data for Customer Service

Customer Service
Release:

ECC 5.0

Note down the Equipment

number

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