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  • Tangibility: Excellent: 80 Good: 14 Regular: 2

    Uploaded by

    AdenisRiosFuentes
    9 views1 page
    This document contains survey results from customers rating a company across 5 dimensions of service quality: tangibility received 80 excellent and 14 good ratings; responsiveness had 56 excellent and 19 good ratings; reliability was rated 84 excellent and 10 good and 7 regular; assurance was rated 63 excellent, 21 good, 5 regular and 1 bad; empathy received 60 excellent, 16 good and 1 regular rating.

    Original Description:

    Para medir la capacidad

    Original Title

    Tangibility

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    This document contains survey results from customers rating a company across 5 dimensions of service quality: tangibility received 80 excellent and 14 good ratings; responsiveness had 56 excellent and 19 good ratings; reliability was rated 84 excellent and 10 good and 7 regular; assurance was rated 63 excellent, 21 good, 5 regular and 1 bad; empathy received 60 excellent, 16 good and 1 regular rating.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views1 page

    Tangibility: Excellent: 80 Good: 14 Regular: 2

    Uploaded by

    AdenisRiosFuentes
    This document contains survey results from customers rating a company across 5 dimensions of service quality: tangibility received 80 excellent and 14 good ratings; responsiveness had 56 excellent and 19 good ratings; reliability was rated 84 excellent and 10 good and 7 regular; assurance was rated 63 excellent, 21 good, 5 regular and 1 bad; empathy received 60 excellent, 16 good and 1 regular rating.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Tangibility:

    Excellent:
    80
    Good:
    14
    Regular:
    2

    Responsiveness:
    Excellent:
    56
    Good: 19

    Reliability :
    Excellent 84
    Good: 10
    Regular: 7
    Bad: 2
    Assurance:
    Excellent : 63
    Good: 21
    Regular: 5
    Bad: 1
    Empathy:
    Excellent: 60
    Good: 16
    Regular:
    1

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