Shannon M. Smith, B.S.

5072 Goodwill Road

Toledo, OH 43613
419-474-7448 (home)
419-704-8062 (cell)
shannon43613@yahoo.com

PROFILE

Result oriented account manager with proven sales leadership qualities

Possess aptitude for rapport building with exceptional customer service skills
Career experiences include regional and general account manager, corporate
insurance underwriting, residential real estate sales, and pharmacy technician

EDUCATION
Bachelor Degree of Science in Pharmaceutical Sciences
University of Toledo, Toledo, Ohio
Major: Pharmacology / Toxicology
Minor: Biochemistry

EXPERIENCE

Regional Account Manager

MedCorp, Inc., Toledo, Ohio, Sept. 2007 to April 2009

Marketing:
Promoted company’s medical diagnostic and transportation services
Enhanced customers usage of services by building business rapport
Scheduled and hosted co-sponsored events for customers as requested
Sales:
Business to business sales of digital x-ray software technology
Procured and sold AED equipment to SNFs to comply with local ordinance
Provided contract negotiations for renewal of company services
Supported and maintained current service contracts
Customer Service:
Conducted service training sessions for nursing staff clients
Presented In-services on operational procedures for digital x-ray software
Acted as liaison for problem resolution and bill reconciliation
Leadership:
Planned and participated in corporate regional events as vendor
Developed x-ray software training and setup procedures for company
Participated in publication of the monthly employee newsletter and distribution
Promoted from general account manager October 2008
Independent Realtor
DiSalle Real Estate, Toledo, Ohio, April 2004 to present

Marketing:
Promotes real estate business by sponsorships, letter and CD distribution
Markets properties for sale thru internet and newspaper advertisements
Conducts open house with sale presentations and promotional materials
Sales:
Cold calling with listing presentation for prospective customers
Performs CMA and designs MLS listings with photographs
Contract negotiation assistance for listings and offers of sale
Customer Service:
Researches and provides list of potential properties for buyers
Fields requests for property tours and information
Facilitates loan closings and provides relocation assistance
Leadership:
Company Leader in Sales Nov 2005
Rookie of the Year 2005

Medical Underwriter Analyst

Paramount Health Care, Maumee, Ohio, Feb. 2005 to June 2007
Division of Promedica Health System

Sales:
Performed risk assessments for the sale of small group insurance proposals
Managed the sales and renewal of contracts for the Michigan market
Leadership:
Acted as department liaison to the Pharmacy Update Committee
Functioned as a resource for Large Group Pharmacy Claims evaluation

Pharmacy Technician
Toledo Hospital, Toledo Ohio, June 2000 to March 2005
Division of Promedica Health System
Functioned as a pharmacy intern and lead technician
Processed prescriptions, mixed IV and TPN preparations as directed
Restocked pyxis machines, rotated and replaced floor stock as indicated
Answered calls from nurses related to MD orders and processed charges/credits
Assisted in orientation and training of personnel staff

Pharmacy Technician
Crary Drug, Inc., Temperance, Michigan, May 1998 to Aug. 2000
Processed prescription orders as directed, submitted insurance claims,
Called physicians for authorizations of refills, deliveries as requested
Retail sales of diabetes supplies and durable medical equipment