Exam

Name___________________________________

MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) Knowing about your company allows you to leave the impression with others that you are
knowledgeable and can be a source of reliable information. Much of this information can be found
in
A) Company files.
B) Company intranet.
C) Annual reports.
D) All of the above.

1)

2) A set of rules governing the behavior of all members of an organization is called a/an
A) Organizational structure.
B) Code of ethics structure.
C) Virtual structure.
D) Ergonomics structure.

2)

3) Locating reliable information to help you better know your company can be found best through
A) Your personal experience.
B) Public libraries.
C) Your company's customers.
D) The company's annual reports, files, and the companys intranet system.

3)

4) A mission statement presents the

A) The individuals loyalty to the company.
B) Goals, strategic intent, and business direction of the company.
C) Rules set forth by the companys board of directors.
D) The commitment to the companys customers.

4)

5) Elements found in mission statements are

A) Growth, profitability, and identity of customers, markets, and services.
B) Concern for public image, quality, and commitment to survival.
C) A statement of company philosophy and the traits that set the company apart from its
competition,
D) All of the above.

5)

6) A code of ethics is also called

A) A code of duty.
C) A code of standards.

6)

B) A code of loyalty.
D) A code of business conduct.

7) The oldest and simplest organizational structure used by management is

A) Chain of command organization.
B) Line organization.
C) Participatory management.
D) Line-and-staff organization.

7)

8) The job title that denotes a higher level of responsibility is one that includes the word
A) Coordinator.
B) Administrative.
C) Assistant.
D) Receptionist.

8)

9) Which of the following is not a typical office support function?

A) Routine
B) Hierarchial
C) Technical

9)

D) Managerial

10) Which of the following parts of your work environment is not considered when making an office
ergonomically correct?
A) Decor
B) Ambiance
C) Furniture
D) Computer workstation

10)

TRUE/FALSE. Write 'T' if the statement is true and 'F' if the statement is false.
11) By affirming the company's primary goals, the mission statement assures that everyone in the
company is working toward the same objectives.

11)

12) The distinction among managers in terms of authority and responsibility is expressed as
chain-of-command.

12)

13) If an organizational manual exists, a description of the division of work and the positions shown on
the organization chart will be given in the manual or will be located on the company's intranet.

13)

14) Building a good relationship with your manager is necessary if you want to be recommended for
promotion, to obtain raises, and/or to be given key assignments.

14)

15) You should understand your role in the company because you will be expected to contribute to the
company's chain-of-command.

15)

16) Interpersonal functions require judgment, analytical, and people skills, such as coordinating a team
project.

16)

17) More and more companies are offering office personnel the opportunity to work from home or
other remote locations connected to the office via computer called hotelling.

17)

18) Virtual assistants are independent entrepreneurs.

18)

19) The office of the future will see mobile offices allowing employees to work from anywhere .

19)

20) Work surfaces and chairs should be in easy reach of the worker and disk drives should be
adjustable.

20)

ESSAY. Write your answer in the space provided or on a separate sheet of paper.
21) Discuss how the role of the office professional relates to ethics on the job.
22) How does line authority and staff authority differ?
23) Explain how participatory management, line authority, and staff authority differ.
24) Explain how you would go about understanding the formal structure of an organization using n organizational
chart.
25) What physical and psychological needs of the employee should be considered when creating an
ergonomic environment that fits each employee?

Answer Key
Testname: UNTITLED1
1) D
2) B
3) D
4) B
5) D
6) D
7) B
8) B
9) B
10) B
11) TRUE
12) FALSE
13) TRUE
14) TRUE
15) FALSE
16) TRUE
17) FALSE
18) TRUE
19) TRUE
20) FALSE
21) The rules governing behavior of all members of the organization applies to the behavior of the office professional and
that behavior calls for high standards of honesty, objectivity, diligence, and loyalty.
22) Line managers have direct responsibility; staff managers work in an advisory, functional, or service capacity while staff
managers usually advise line managers and make recommendations. Line managers have the final say in accepting or
rejecting the recommendations of staff managers. A manager can have line authority, staff authority, or both.
23) Participatory management uses project teams to bring together employees with the talents needed to work on a
specified project; line authority allows supervisors to supervise employees who do the work immediately below them
in the organizational structure; staff authority does not produce the produce or service, but does contribute to the
companys overall mission by providing assistance in an advisory a capacity.
24) To understand an organization chart, look for lines of authority, the existing division of work which may be called
divisions, departments, teams, units, or some other appropriate title, and the relationship of the work groups to each
other.
25) Everything that affects the worker must be taken into considerationcomputer workstation, dcor, furniture, lighting,
work space, air quality, heating and cooling, acoustics, and equipment placement.