The Imperial Case Study Key Terms

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IRP PENUH BARAKAH
Bil
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Keyterms

Definition

Laissez-Faire

Delegation, the rights and power to

Style

make decisions is fully given to the

Empowerment

worker.
Granting workers the authority to be in
charge of their own jobs and to execute
their own ideas.
Is where an organisation provides the
means by which employees can
exercise power over their working
lives. It is not the same as delegation.
This is a much broader concept as it
implies a degree of freedom and
autonomy about what to do, and

Delegation

how to do it.
The empowerment of authority of a
person lower down in the organizational
structure.
Refers to the extent to which a superior
passes down the hierarchy, to his or her
subordinate, the responsibility and
authority for the accomplishment of a
particular task. This does not include
the delegate doing something,
which is already part of their

Autocratic

existing job role.

One person leading a project or

Networks of

business organization.
The communication structure within an

Informal
Communication

organization, such as the wheel

network.
Communication between the members
of an organization and does not follow
the rules or guidelines set up by the

Leadershipstyle

organization.
Is the art of influencing people so that
they do tasks willingly and
enthusiastically and, more importantly,
in an efficient and effective manner. In
other words, it is about getting the best

Appraisal

from people.
the formal process of evaluating the
contributions and performance of an
employee, usually conducted through
observations and an interview with the

Absenteeism

appraisee's line manager.

Measures the percentage of the staff
absent from work in a particular time
period (absenteeism = (Number of
absent staff / Total number of staff) x

Annual Target
Profits

100)
Expected amount of profit that the
management of a business expects to

reach by the end of a trading period.

Dismissal