A STUDY ON JOB SATISFACTION

OF EMPLOYEE SPECIAL
REFERENCE TO SHERATON
PARK HOTELS AND TOWER

Submitted by
S.SHARMILA
U1BA129
IIIrd BBA, Sec - I

CHAPTER - I

INTRODUCTION
Human Resources Is The Set Of Individuals Who Make Up The Workforce Of
Organization, Business Sector Or Economy
Managers and employers of organization all over the world we continually being
faced with an important and crucial managerial problem which is employee motivation and
job satisfaction
Job satisfaction is how content an individual is with his or her job. Scholars and human
resource professionals generally make a distinction between affective job satisfaction and cognitive job
satisfaction.

Talented and motivated employees expect more form companies. They want to be
engaged and empowered.
The satisfied workers are creative and innovative. The factors that contribute to
positive morale and attitude also result in higher degree of job satisfaction

OBJECTIVES OF THE STUDY

To study the level of job satisfaction the employees

To understand the needs of the employees and their expectations.

To analyze the loyalty of employees towards the organization

To measure the satisfaction level regarding the working environment.

To suggest the varies measures that helps to the organization for improving the job
satisfaction level among the employees.

SCOPE OF THE STUDY

It is the best way to solve the problem among the employees by understanding their point
of view about the organization.

It creates some responsibility for the employee towards the organization

Employee satisfaction is necessary for high performance

The study builds the strong relationship between the employee and the management

The study can be expandable for the development of the company in future.

NEED FOR THE STUDY

It is essential to know the satisfaction level of the employees and their expectations.

When employees become dissatisfied with their organization they would quit and get another job

The study helps to know the existing needs of the employees.

Satisfactory levels of work tend to influence the attitude of the employee towards the guests.

The productivity of the organization is totally dependent on the human resource

The satisfaction level of the human resource determines the quality of productivity.

LIMITATION OF THE STUDY

Due to the limitation of the time the research could not be made more detailed.

Some of the information of the respondents may be biased.

As the sample are divided according to many nature of job, it was difficult to get
common idea.

CHAPTER - II
PROFILE AND RESEARCH METHODOLOGY

INDUSTRY PROFILE

The word hotel is derived from French, coming in same origin as Hospital, which refereed to a
French version of building seeing frequent visitors and providing care rather than a place offering
accommodation.

The worldwide depression which followed in 1929 did not prevent the construction of the famous
Waldorf Astoria in New York, this was the greatest hotel edifice of those troubled times.

ORIGIN OF HOTEL INDUSTRY IN INDIA:

Musafir khanas and saris were developed during Mughal period..taj group of hotels in 1903, jrd tata

started indian hotels company ltd and the first hotel in international standerds was constructed the taj
mahal hotel in Mumbai.

Today this is the largest hotel chain with many national and international properties.

For a period of about two hundred years from the mid-17th century coaching Inns served as a place
for lodging for coach travelers.

COMPANY PROFILE

ITC was incorporated on august 24th 1910.

The name of the company was changed from imperial tobacco

Company of India limited to India tobacco company limited ( ITC) is 1970 and then to ITC
limited in 1974

ITC is one of Indias foremost private sector companies with a market capitalization of USD
33 Billion and a turnover of USD 7 Billion

The hotel commenced operations with a tie up with Holiday Inn.

Originally built as Adyar Gate hotel by Adyar gate hotel Limited, the 250 room hotel was
taken over by ITC hotels limited in February 1985, when the controlling stake in the company
was acquired by Royal family, the present promoters

It is a five star hotel in Chennai, India located in T.T.K road, it was one of the hotels managed
by ITC hotels limited.

Sheraton Park hotel was built by Adyar Gate hotels limited, a hotel company which owns
three hotels in India the other two being 104 rooms welcome hotel grand bay in Vizag and 67
room Fortune hotel Sullaivan in Ooty incorporated in 1970 as a private limited

SAMPLING METHOD

The sampling method used for convenience sampling

SAMPLE SIZE :

The size of the sample we collected is 130

DATA COLLECTION METHOD

both primary and secondary data were collected for the study. Primary date well structured questionnaire
has been used for the collection of primary data from the respondents. Secondary data the secondary data
was collected from the company record. Various magazines, journals, and various web sites.

Primary Data :

This data is gathered from first hand information sources by the researcher, this data collection from
employees, managers, clerks etc, by administration the questionnaire having face to face interaction with
employees

STATISTICAL TOOLS

Regression analysis is a statistical process for estimating the relationships among variables. It includes
many techniques for modeling and analyzing several variables, when the focus is on the relationship
between a dependent variable and one or more independent variables
y = a + bx

In statistics, a Rank Correlation is any or several statistics that measure the relationship between
rankings of different variables
R = 1 - 6d2

N (n2-1)
where,
d = differences between ranks of corresponding x and y
x = number of pairs of values (x, y) in the data

REVIEW LITERATURE
Front-line Service Employees Job Satisfaction in the Hospitality Industry
The Influence of Job Demand Variability and the Moderating Roles of Job Content and Job Context Factors
Flora F. T. Chiang1
Thomas A. Birtch2
Zhenyao Cai1
1Hong

Kong Baptist University, Kowloon Tong, Hong Kong

2University

of Cambridge, UK

Flora F. T. Chiang, Department of Management, Hong Kong Baptist University, 709 WLB Building, 34 Renfrew Road, Kowloon
Tong, Hong Kong. Email:fchiang@hkbu.edu.hk
Abstract
A study of 302 front-line employees in three 5-star Hong Kong hotels found that high job demand variability diminished their job
satisfaction. However, adding discretion to the job content and improving rewards and training as part of the job context resources

and support were found to moderate the negative effects of high job demand variability on the employees job satisfaction. The
importance of service discretion is particularly intriguing for these employees, since their hotels current cultural approach is to
require supervisory approval for deviations from standard practice. This study draws on the job demandscontrol (JD-C) model to
incorporate socio-psychological characteristics of customer service positions in the analysis of employees job satisfaction

Job Satisfaction: A Meta-Analysis of Stabilities

Christian Dormann and Dieter Zapf

Journal of Organizational Behavior

Vol. 22, No. 5 (Aug., 2001), pp. 483-504

(article consists of 22 pages)

Published by: Wiley

DOI: 10.2307/3649554

Stable URL: http://www.jstor.org/stable/3649554

Abstract:

Evidence suggesting that job satisfaction is caused by individual dispositions is reviewed, and stability
coefficients for job satisfaction in previous studies are analysed with a meta-analytic procedure. Previous
longitudinal studies analysing job changer samples imply an upper limit estimate of 0.51 for direct
dispositional influences on job satisfaction. A study of job changers considering the stability of working
conditions suggests that this estimate has to be considerably corrected downwards. At present, it is
concluded that it is more likely that dispositions indirectly affect job satisfaction via selection and selfselection processes. Implications for job satisfaction as a tool for organizational assessment are discussed.