The document discusses a talk given to AXA employees about the company's purpose and values. It highlights that AXA's diversity makes it stronger, and encourages employees to contribute their questions, thoughts and creativity. It emphasizes serving customers, acting with integrity, and having courage amid transformation. The CEO says insurance is about more than paying bills - it's about preventing claims and being a true partner through challenges. He advises employees to take on challenges beyond the obvious and to move slowly.
The document discusses a talk given to AXA employees about the company's purpose and values. It highlights that AXA's diversity makes it stronger, and encourages employees to contribute their questions, thoughts and creativity. It emphasizes serving customers, acting with integrity, and having courage amid transformation. The CEO says insurance is about more than paying bills - it's about preventing claims and being a true partner through challenges. He advises employees to take on challenges beyond the obvious and to move slowly.
The document discusses a talk given to AXA employees about the company's purpose and values. It highlights that AXA's diversity makes it stronger, and encourages employees to contribute their questions, thoughts and creativity. It emphasizes serving customers, acting with integrity, and having courage amid transformation. The CEO says insurance is about more than paying bills - it's about preventing claims and being a true partner through challenges. He advises employees to take on challenges beyond the obvious and to move slowly.
One AXA : We are different Our differences makes us better (diversity)
Rino Piazzola / Thomas Buberl Making the most of the camp: Contribute Your questions / Your thoughts / Your creativity Own your development : Network Be an ambassador : Has the camp been a fulfilling experience / Share your great stories Rino Piazzola : Global Head of HR (AXA Group)
Why do we exist as a company? Real purpose of what I do (make a
difference) What we do ? How we do that? ( innovation / inclusion /trust / o Innovative mind set o Inclusion : Differences o Trust : Establish relationships , economic value AXA Values : o Customer first : How we define people that pay policies / We are here to serve our customer o Integrity : Speak up if you feel uncomfortable ( doing no business is better is better than bad business) (Ex: ING : destroy the financial business even if they were 50 people) o Courage : Time of transformation and it is better to stay in your comfort zone I encourage you to make your job disappear, Feedback is a gift All our jobs are changing dramatically. Intellectual effort to change o One AXA : Always consider that we are one company AXA was a Federate model: GIE: Mother legal entity (every legal entity was independent) this became a problem when technology appeared Creation of transversal entities like AXA Tech Central expertise (Global business line) to drive the diversity of the different entities Generate more complexities (People start to be overwhelmed with this complexities) Training programs are offered to all entities
Thomas Buberl : CEO of AXA Group (3rd CEO)
Social role of insurance : paying claims / helping people
We dont voice enough ourselves Conflict of interest Lack of trust
Apart of being payer , can we be a true partner ? ( to prevent the claims)
Few players look to change ( long term vision / Go beyond market tendances) Google / Microsoft/ Facebook : they are our competitors tomorrow : how can make them our partner today ? We need young people : grow in start-up way ( only 30 year old) The next phase : all about us : different ways to resolve problem ( collective wisdom) Insurance is not about paying bills insurance is about What advice can you give : o Take the challenges no one want to take Go beyond the obvious What do you do differently o Go slower (43 year old)