EFFECTIVE COMMUNICATION

KOMUNIKASI ORGANISASI

FACILITATOR - COACH
Yosie Marthinus Dumanauw | twitter : @yosiemarthinus ; instagram : @yosiedhm
Speaker | Promoter | Entrepreneur | Adventurer | Knowledge-freak
Managing Partner People Developer
PT. Darmawan Hospitality Management
Careers :
2009 Present
Managing Partner, PT. Darmawan Hospitality Management
2003 2009
General Manager, Sentul Leadership Development Center Group
2000 2003
Training Manager, PT. Nutrifood Indonesia Group
Competences :
Leading Management Team
Facilitating People Development Program (Balanced Scorecard, Business Model Canvas,
Visioning Process, Leadership, Service Excellence, Team Building, Communication, Selling, SelfDevelopment)
Certifications & Education :
Certified Behavior Analyst & Certified Professional Human Resources
Certified of MBA (Corporate) from JD Venture Capital
Certified of Instructor from BNSP, Indonesia
Bachelor Degree, Agribusiness, Satya Wacana Christian University, Salatiga

WHY

Why We
communicate

WHAT

Effective or Not?

FATAL | Misscomm

The Fact | Albert Mehrabian

The Fact | Albert Mehrabian

3V

Visual
Vocal
Verbal

Communication
Chanel
Laporan
formal,
bule>n

Pidato yg
direkam
sebelumnya

Kelompok
kerja

Pidato
langsung

Konferensi
video

Kekayaan
saluran
rendah

Kekayaan
saluran
,nggi

Memo,
surat

E-mail

Voice mail

Percakapan
Telepon

Percakapan
tatap muka
Sumber : Robbins, 2007 hal 26

HOW

Communication
Framework

Sincere
Humble
Open
Two Way

handle the emotion,

handle the problem

People do not care how much

you know, until they know how
much you care
Theodore Roosevelt

The biggest communication

problem is we do not listen to
understand, we listen to reply.

Let every person be quick to listen,

slow to speak, slow to anger.
(James 1:19)