Case Study: Applying Six Sigma to

Cricket
Nitesh Verma

Cricket: Description and Glossary

Cricket is one of the worlds most popular games. It is played between two teams of 11 players. In a one-day cricket
game, each team is allowed to bat for a maximum of 50 overs and the team scoring more runs is declared the winner.
Each team has a combination of batsmen (players who score the runs), bowlers (players who deliver the ball to the
batsmen from the opposing team) and a wicket-keeper.
Batting average: Total number of runs scored by a batsman divided by the number of times he has been dismissed.
Bowled: One of the ways in which a batsman can be dismissed; the batsman is dismissed when the ball hits the
wickets while he attempts to play the ball.
Bowler: Player who delivers ball to opposing teams batsmen; may be right- or left-armed.
Caught behind: A catch taken by the wicket-keeper or the fielders in the slip (standing behind the batting wicket) that
results in the dismissal of the batsman.
Caught (outfield): A catch taken by a fielder (other than the wicket-keeper, fielders in the slip and the bowler himself)
that results in the dismissal of the batsman.
Crease: The batting zone.
Dismissal: When a batsman is dismissed, he cannot continue batting any further in the same inning.
Inning: Each teams turn to bat or bowl is called one inning. In a one-day game, each inning consists of a maximum
50 overs where one team bats while the other bowls.
Keeper (wicket-keeper): Fielder standing behind the batsman to catch or stop the ball.
LBW (leg before wicket): The batsman is adjudged out if he is hit by the ball before taking his shot.
Over: Six legal deliveries by a bowler makes one over.
Pitch: The main strip of playing area, often short grass.
Run out: The batsman is adjudged out when a member of the fielding team hits the wickets with the ball when the
batsman is outside the crease while attempting to take a run.
Seam bowler: A bowler who usually bowls fast (speed of 120 kilometers per hour or more).
Slip fielder: See keeper.
Spinner: Slow bowlers who spin the ball using their wrist or fingers.
Stance: Posture of the batsman while batting on the cricket pitch. A batsman usually uses a closed stance (the front
shoulder pointing toward the bowler while batting) or an open stance (the batsman standing at a slightly wider angle
compared to the closed stance).
Strike rate: Number of runs scored by a batsman per 100 deliveries.
Stump: Type of pitch.
Mike was the best batsmanin the Club Acme cricket team. The probability of Club Acmes winning a match was
higher when he batted well and scored more runs. His batting form had been declining the past few months, however,
affecting the teams win percentage and revenues. Improving Mikes consistency with the bat would help the team

win more matches. The team hired a Lean Six SigmaBlack Belt to analyze the factors affecting Mikes batting and
develop an improvement plan. A project team was formed with the chief batting coach as the project leader.

ProblemStatement
The average number of runs scored by Mike per inning was 32.5 for the last 50 matches (January 2011 to December
2011) compared to his benchmarked 40 runs per inning. This lowered number of runs negatively affected Club
Acmes match results; the team won only 36 percent of the matches they played in the same timeframe. (See Figure
1.)

ProcessCapability
Forty runs in a completed inning was the benchmark and set as the lower specification limit (LSL) for assessing
process capability. Any complete innings in which Mike scored fewer than 40 runs was considered a defect. Mike
played 50 matches in 2011 and as he usually batted at the top of the batting order, he was dismissed in all 50
matches. He scored more than 40 runs in only 14 out of 50 innings.

Figure 1: Run Chart of Runs

Table 1: Batting Statistics for Mike in 2011

Innings played (N)

50

Defects (< 40 runs)

36

Mean

Median

32.52

15

Standard deviation

39.47

DPMO (defects per million opportunities)

Sigma (Zst)

720,000

0.92

The project team determined the improvement target by using the 1-sample percent-defective test (Figure 2).

Figure 2: Summary of 1-Sample Percent Defective Test

The 1-sample percent-defective test compared Mikes current defective rate to a target of 50 percent. With a 0.05
level of significance and a calculated p-value of 0.001, the test verified statistically that Mikes current percent
defective was greater than 50 percent. At a 90 percent confidence level, the true percent defective was between
59.74 percent and 82.21 percent. (The confidence interval (CI) quantifies the uncertainty associated with estimating
the percent defective from the sample data.) The team concluded that if Mike scored 40 runs or more in 50 percent
the matches played, it would be a statistically significant improvement.

Root Cause Analysis of Batting Performance

The team analyzed data for all of the innings in which Mike scored fewer than 40 runs. In 30 out of 36 defective
innings (83 percent), Mike was dismissed for fewer than 20 runs. Once Mike crossed 20 runs, the probability of
playing a longer inning was high he was dismissed only 6 times between 20 and 40 runs out of the overall 50
completed innings. Why was Mike dismissed so often before scoring 20 runs?
The team used a Pareto chart to identify the dismissal types when:

Mike scored fewer than 20 runs

Mike scored more than 20 runs

Figure 3: Types of Dismissals for Innings with Fewer Than 20 Runs

Figure 4: Types of Dismissals for Innings with More Than 20 Runs

Being caught behind was the most frequent cause for dismissal when Mike scored fewer than 20 runs: 50 percent
compared to 10 percent when he scored more than 20 runs. Why was Mike getting caught by the keeper and the slip
fieldersso often at the start of his innings? Club Acmes statistician provided the shot data for Mike as shown in Figure
5.

Figure 5: Type of Stroke Relating to Type of Shot Played (Left = Type of Stroke, Right = Attacking Shot
Played)

Of Mikes caught behind dismissals at the start of his innings, 67 percent occurred while he was playing attacking
strokes. In particular, the attacking shots (a subset of attack strokes) that contributed most often to the caught behind
dismissals were three types of high-risk shots: hooks, pulls and upper cuts.
A Closer Look at the Shots
The team analyzed the success of these shots played by Mike at the start of his innings and later in the games. By
looking at Mikes historical strike rate, it was clear that he used to play 25 balls to score 20 runs. The team tested the
success of his hook, pull and upper cut shots during the first 25 balls played by Mike in comparison to shots played
after 25 balls. The strike rate for balls 26 and higher was almost double compared to the first 25 balls. Compared to
10 dismissals out of 28 attempts in the first 25 balls, Mike was dismissed just 4 times in 117 attempts after playing 25
balls.
Table 2: Shot Analysis for Mike
Statistics

0-25 Balls

26+ Balls

Total shots played

28

117

Number of dismissals

10

35.71%

3.42%

(21 53)%

(1 8)%

% defective

90% CI

0.000

p-value
Balls per dismissal

2.80

29.25

The conclusion from this analysis was that Mike had to avoid playing those higher-risk shots in the initial stages of his
innings.
Other Inputs for Batting
In a brainstorming session, the project team identified the various factors related to runs being scored and created
the cause-and-effect diagram shown in Figure 6. Items highlighted in red are the ones deemed to be most critical and
that were investigated further.

Figure 6: Factors Related to Runs Scored

The project team did not find any difference in Mikes performance when batting first or when chasing a target. His
performance on flat pitches, however, was better compared to green pitches. What was affecting Mikes batting while
playing on green pitches? The batting coach suggested the team look at the type of bat Mike used and his batting
position. While the type of bat used (light or heavy) did not have any measurable impact, Mike performed better on
green pitches when he was not required to open the batting (bat first) and face the new ball bowlers. On green
pitches, his batting average in fourth position was 52.6 compared to 12.1 when Mike opened the batting, a statistically
significant difference (Figure 7).

Figure 7: Pitch Versus Batting Position

The project team collected data for Mikes batting and shot selection against different types of bowlers. Shots played
by Mike that did result, or could have resulted, in a dismissal were identified as false or risky and termed defective.
The proportion of defective shots was contrasted against the total number of balls played against each type of bowler.
As shown in Table 3 and Figure 8, there were differences among the percent defectives for different bowling types at
a 0.05 level of significance (p-value: 0.000). From the analysis, it was concluded that Mike played more false or risky
shots while playing left-arm seam bowlers (21.48 percent) in comparison to other bowlers such as right-arm seam
bowlers andspinners.
Table 3: Bowling Style Effects on Mike
Bowling Style

Balls Played

Defective Shots

% Defective

95% CI

Right-arm seam

793

65

8.20

(6.38, 10.33)

Left-arm seam

298

64

21.48

(16.95, 26.58)

Leg spin

257

31

12.06

(8.34, 16.68)

Off spin

436

33

7.57

(5.27, 10.47)

Left-arm spin

199

26

13.07

(8.72, 18.56)

Figure 8: Percent Defective Comparison Chart

The chief batting coach analyzed video footage of Mike batting against left-arm seam bowlers. Mike played a left-arm
seam with a closed stance, similar to what he used for right-arm seam bowlers. The orthodox stance blocked him
before he played a shot, and he ended up playing around his front pad (protective clothing). He also kept

his backswing too straight, playing across the line (moving laterally to the incoming ball) and ended up chest-on to the
ball.
Mike was advised to play left-arm seam with an open stance and wider back-lift. With an open stance, he could better
align himself up to the incoming ball. For a wider back-lift, he had to pick his bat over the off stump or the first slip
area (angle of the bat while playing the ball changes depending upon the starting position of the bat) rather than over
the middle stump.

The Improvement Plan

After the analysis was complete, the project team summarized its results and made its improvement
recommendations for Mike and Club Acme.

Table 4: Action Plan

Root Cause
Batting Style

Description

Improvement

Responsibility

Hooks, pulls and upper cuts were

Mike needs to avoid playing these high- Mike, batting coach, team

contributing to the maximum number

risk shots in the initial stages of his

of dismissals at the start of Mikes

innings (the first 20 to 25 balls).

captain

innings.
Pitch

Mikes batting average on green

Mike should be placed in fourth position Team captain, batting coach

Conditions

pitches is significantly lower

in matches played on green

compared to his performance on flat

pitches.Continuously changing the

pitches. The problem is facing the

batting order based on pitch conditions

new ball at the start of his innings on

would negatively impact other players.

green pitches that suit seam bowling. As Mikes batting is consistent at all
He does well batting lower down in

positions on flat pitches, Mike would bat

the order on green pitches.

at fourth position in all matches

irrespective of pitch conditions.

Bowling Style

Mike tends to play more false or risky Mike needs to play left-arm seam

Mike, batting coach, team

shots while facing left-arm seam

bowlers with an open stance and wider manager

bowlers.

back-lift. There would be mandatory

left-arm net bowlers at team practice
sessions.

Project Outcome and Benefits

The action plan recommended by the Black Belt and the project team helped improve Mikes batting consistency. He
scored an average of 49.32 runs per inning in the 28 innings of the first six months of 2012 compared to his previous
baseline average of 32.52 runs per inning, as shown in Figure 9. In addition, Club Acme improved its win rate to 54
percent (16 out of 28).

Figure 9: Batting Improvement Project Results