OFFICE MANAGMENET

2016-17 SEMESTER EXAM REVIEW

Cover letter and resumes
What is the purpose of each document?
What information is included on each document
Workplace safety
Chapter 23
1.
2.
3.
4.
5.

What specifically is the HR department responsible for?

What is the purpose of the Age Discrimination in Employment Act ?
What is the purpose of Social Security?
Who does unemployment insurance benefit?
What Act prohibits discrimination based on race, ethnicity, religion, gender, or national
origin?
6. How are wages determined?
Know the difference between biological, chemical, and safety hazard.
Know job restrictions for minors
Vocabulary
360-degree feedback
Job specification
Job description
Discharge
Employee assistance
Employee turnover
FLSA
FMSA
Layoff
Promotion
transfer
Chapter 24
1. List and describe each kind of salary plan.
2. What does it mean if a retirement plan is tax-deferred?
3. What does staggering a work week mean?
Vocabulary
Compensation
Wages
Salary
Cafeteria plan
Employee benefits

OFFICE MANAGMENET
2016-17 SEMESTER EXAM REVIEW
Flex-time
Formal training
Performance review
Chapter 19
1. What is repetitive production?
2. What is is mass production?
3. What is intermittent processing?
4. What is custom manufacturing?
5. What is the difference between pure and applied research?
6. What things do businesses look for when trying to find a location.
7. What four things differentiate a product from a service?
8. Who are the sources for developing new products?
9. What is manufacturing?
10. What part of a company needs to be involved when designing new products?
11. What purpose did W. Edward Deming serve?
Vocabulary
1. Tangible
2. Intangible
3. Quality management
4. Production scheduling
5. Product development
6. Inventory management
7. Human resource planning
8. Consumer panel

Chapter 20

Chapter 21

Chapter 22
Business Math
1. Fifteen out of 63 people have double-jointed thumbs. What is the percentage of that
group?
2. Calculate commission, piece-rate, and time pay plans