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System Description
Specification
Chapter1 System Description Specification
1. SCOPE
This document describes the functional specifications for the Compal Netbook personal computer
NTV00 series. The system is hardware and software compatible with the IBM PN/ATX personal
computer.
1.1 CPU
Intel Atom Processor N455 / N475
1.2 Memory
No on board memory
Support DDR-III 667MHz
One SODIMM Support with 1GB modules (Maximum Support 2GB)
1.3 Chipset
Intel NM10 Express Chipset
1.4 Display
Support 10.1 WSVGA, 1024 x 600
1.5 Keyboard
84/85 keys support with 100/101 key emulation without stick-point
Windows key, Application key
17mm pitch, 2.0mm travel length
Multi-Language support
1.6 Hard Disk Drive (HDD)
9.5mm, 2.5" S-ATA HDD, 5400rpm,160/250/320/500 GB capacity
7200rpm, 160 GB capacity
Easily removable
1.7 Graphics Chip
Pineview-M (Intel Graphics Media Accelerator 3150)
1.8 Audio
Realtek ALC272
2 channel HD Audio
Compliant with Universal Audio Architecture
Microphone-in and headphone-out
Two stereo 1.0W speakers
1.9 Pointing Device
Touchpad without buttons (support multi-touch)
1.10 I/O Ports
RJ-45 jack x 1
Headphone-out x 1
Microphone-in x 1
3-in-1 Card Reader x1
USB 2.0 x 3
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Chapter1 System Description Specification
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NTV00 Service Manual
2. Mechanical Specification
FOR 10.1" Notebook
10.3"(W)x7.4"(D)x1.04"(H)[260.0mm(W)x186mm(D)x26.4mm(H)]
2.3lb~2.4lb(including: HDD and BATT module)
2.1 Option Pack:
AC adapter : 180g
HDD Pack : 104g(9.5mm)
SSD Pack : 14g
BATT (Li-ion) : 165g(3cell)
BATT (Li-ion) : 355g(6cell)
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Chapter1 System Description Specification
Chapter 2
Software
Specification
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NTV00 Service Manual
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Chapter2 Software Specification
- Power button x 1
Control Buttons
- Magnetic lid switch control for system standby/resume
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NTV00 Service Manual
2. System Controls
2.1 Buttons
Holding down the Power Button for 4 seconds will cause an unconditional transfer to the
off state without notifying the operating system.
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Chapter2 Software Specification
4. Thermal management
Please refer to Keyboard BIOS specification.
5. Power Management for ACPI mode
5.1 Introduction
The netbook supports ACPI. The system will dynamically switch to ACPI mode for
configuration and power management when an ACPI OS is loaded.
When ACPI is not loaded and enabled, the power management function will be disabled.
5.2 System Time-outs
If the system is running in ACPI mode, system Time-outs is handled by the operating
system. BIOS time-outs are disabled. System time-outs are set using the control panel
power applet.
5.3 System Power Management
The overall system can be in one of the system power states as described below:
ACPI mode Power Management
Mech. Off All devices in the system are turned
(G3) off completely.
Soft Off OS initiated shutdown. All devices in
(G2/S5) the system are turned off completely.
Working Individual devices such as the CPU
(G0/S0) and hard disk may be power managed
in this state.
S3 Sleeping CPU set power down
State
VGA Suspend
Audio Suspend
Hard Disk Power Down
S4 Sleeping System Saves all system states and
State data onto disk prior to power off the
whole system.
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NTV00 Service Manual
The operating system uses the spin down timer of the hard drive to set time-outs. The BIOS
time-out of the hard disk must be disabled in ACPI mode. The user can sets the hard disk
spin down time-out in the control panel power applet.
5.4.3 Display Device
The monitor can be turned off after a period of no activity based on the settings of the OS.
5.4.4 System Wake Up Sources
The table below lists the wake up events for all low power states:
Events S3 S4 S5 Process required
Any key O X X X
Power button O O O X
LAN (On board) O O X O
RTC O O X O
Critical low battery O X X O
Field Process Required identifies that further process for the occurred events must be
processed during wake up or resume procedure.
Notes:
*1: Hot keys are not wake up source of standby, suspend to RAM and Hibernate states.
*2:Lan(On board) and RTC can wake up source of Suspend and Hibernate states with AC
mode.
5.4.4.1 LAN
LAN (On board)
The function of waking up the system from standby (DC/AC)/hibernation (AC mode) is
supported.
5.4.4.2 Real Time Clock Alarm
The Real Time Clock alarm interrupt will wake the system from Standby (DC/AC) /
Hibernation (AC mode)
5.4.4.3 Critical Low Battery
Critical low battery event can wake the system from Standby (DC mode) in ACPI mode.
5.5 Hibernation
To support the hibernate state, the save to disk partition or file will be created by the
operating system if the user select to enable the hibernation.
It is the responsibility of the operating system to save the system state to a disk file and
restore the system state when it is turned back on.
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Chapter2 Software Specification
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NTV00 Service Manual
The BIOS must follow ACPI specification and report the correct number of the installed
battery and status.
6.5 Bootable Device
The system is capable of booting from onboard HDD, external USB Floppy and USB Flash
device.
6.6 Embedded controller
The keyboard controller will act as the ACPI embedded controller and support the ACPI EC
protocol and interface.
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Chapter2 Software Specification
7. PC2001
The netbook must meet Microsoft Logo requirements in accordance with the PC2001 Guide
and the Microsoft Logo test programs.
8. Miscellaneous Features
8.1 Single BIOS ROM
The system BIOS and Keyboard BIOS share one single flash ROM. The size of the flash
ROM is 1MB.
8.2 USB Support
This feature allows the use of a USB keyboard to access BIOS Setup and to be used in DOS
without additional drivers. USB floppy boot is also supported. The driver provides other USB
devices support after loading the operating system.
8.3 Flash utility one BIOS ROM only
The flash utility can be used to program both system and keyboard BIOS at the same time.
8.4 Crisis Recovery
This feature provides an opportunity for system that cannot boot up. With a crisis USB flash
stick, the system can perform crisis recovery by using internal PS2 keyboard.
To perform crisis recovery using keyboard, do the following:
Power off the system.
Plug-in the USB flash stick drive with crisis with crisis file inserted.
Hold down Fn + B keys.
Plug-in AC adapter and make sure it is powered.
Power on the system from off state (i.e. cold boot) while holding down <Fn+B> key.
After POST, release <Fn+B> key. The system should read from USB flash stick and perform
crisis recovery action.
8.5 VGA Support
This section describes the expected behavior when a video monitor is connected to the VGA
port on the netbook .The feature needs VGA driver support
The BIOS will determine the presence of an external VGA monitor.
Video modes supported on the secondary display path (need VGA driver support)
Supported video modes and timings please refer to the technical reference of VGA vendor.
In particular, text mode and standard VGA modes are not supported.
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Chapter2 Software Specification
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Chapter2 Software Specification
Security Menu
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NTV00 Service Manual
While this field is highlighted, then press Enter the following message is shown:
Set Supervisor Password
Enter New Password [ ]
Confirm New Password [ ]
If there is an old password then setup will prompt with the following window instead
and a current password will be required to be entered at first:
Set Supervisor Password
Enter current password [ ]
Enter New Password [ ]
Confirm New Password [ ]
User can type password in field of enter new password, and re-enter password in
field of confirm new password for verification.
If verification OK:
Setup Notice
Changes have been saved.
[Continue]
Characters Alphanumeric keys only. The shift status i.e. Ctrl, Shift, Alt, and Capital are
ignored.
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Chapter2 Software Specification
FDD
LAN
USB Memory *1
Exit Menu
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NTV00 Service Manual
Setup Confirmation
Save configuration changes and exit now?
[Yes] [No]
Save Changes
Allows the user to save changes and not exit Setup. The following message is prompted when
press Enter on this item:
Setup Confirmation
Save configuration changes now?
[Yes] [No]
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Chapter2 Software Specification
11. OS Compatibility
Netbook XP
OS Compatibility : [Win7]
Chapter 3
Hardware
Chapter3 Hardware
NO Description
CARD READER
2 SPEAKER Conn
3 Internal Mic Conn
4 LVDS
5 SIM Card Conn
6 Power Board Conn
7 K/B to MLB
8 T/P Module to MLB
9 Usb Board to MLB
0 3G Moudle
21 B/T TO MLB
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NTV00 Service Manual
NO Description NO Description
11 D-sub cable to MLB 20 FAN to MLB
13 RJ45 23 THERMAL_H20_STANDOFF
14 USB Conn
18 DDRIII SOCKET
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Chapter 4
DC-DC CONVERTER
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Chapter4 DC-DC Converter
1. Power
3 cells Li-Ion 18650 size smart battery Pack with 24.975 Wh (3.7*2.25) capacity
6 cells Li-Ion 18650 size smart battery Pack with 49.95 Wh (3.7*4.5) capacity
2. DC-DC CONVERTER
NTV00 Series Power System block diagram
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NTV00 Service Manual
Offers constant Voltage 19V output source with 30W max output power capacity.
Compact Size
2.3 Adapter Electrical Specification
2.3.1 Input Voltage range: universal input, 90VAC to 264VAC
2.3.2 Inrush current: less than 50A with No damage.
2.3.3 Input frequency range: 47~63Hz
2.3.4 Input Current: 0.8Amax at 100VAC
2.3.5 Start-up time: 5sec Max. @115 and 230 Vac, full load
2.3.6 HOLD-UP time: >10ms@115VAC, full load condition
2.3.7 OVP: less than 26V with No damage and automatic shut down
2.3.8 Short circuit protection: Output can be shorted without damage, and auto recovery
2.3.9 OUTPUT Voltage Regulation: 18.5-20V including the effects of line Voltage variation, load
current, ripple and noise
2.3.10 OUTPUT Current: Current: 0Amin, 1.58Amax continuous
2.3.11 OUTPUT Voltage ripple: 250mv PK-PK for resistor load.
2.3.12 OUTPUT Voltage Dynamic regulation: Output voltage within18.5-20V, load current
10%100%, frequency 100Hz, 50% duty cycle, recover time 1msec.
2.3.13 DC OUTPUT PIN OUT:
PIN1 Center Pin Adapter +output
PIN2 Barrel (Ring) Adapter returns.
2.3.14 Temperature Range:
Operating temperature: 0 C TO 40 C
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Chapter4 DC-DC Converter
2.4.5 Start-up time: 5sec Max. @115 and 230 Vac, full load
2.4.6 HOLD-UP time: >10ms@115VAC, full load condition
2.4.7 OVP: less than 26V with No damage and automatic shut down
2.4.8 Short circuit protection: Output can be shorted without damage, and auto recovery
2.4.9 OUTPUT Voltage Regulation: 18.5-20V including the effects of line Voltage variation, load
current, ripple and noise
2.4.10 OUTPUT Current: 0Amin, 1.58Amax continuous
2.4.11 OUTPUT Voltage ripple: 250mv PK-PK for resistor load
2.4.12 OUTPUT Voltage Dynamic regulation: Output voltage within18.5-20V, load current
10%100%, frequency 100Hz, 50% duty cycle, recover time 1msec.
2.4.13 DC OUTPUT PIN OUT:
PIN1 Center Pin Adapter +output
PIN2 Barrel (Ring) Adapter returns.
2.4.14 Temperature Range:
Operating temperature: 0 C TO 40 C
3. DC-DC CONVERTER
3.1 Description
The DC-DC converter is designed to supply the power for NTV00 series notebook computer of
Compal. It supply +5VALWP, +3VALWP, +1.8V, +1.5VSP, +1.05VSP, +0.9VSP, +0.89VSP, for logical
system, +CPU_CORE for CPU and supplies +3VALWP for the built-in KB926 microprocessor which
handles the keyboard and PMU control functions of the system. The power ON/OFF is controlled by
KB926. There is also a built-in charger power source. It can charge battery pack whether the computer
is ON or OFF.
3.2 Features
3.2.1 High efficiency, up to 85% (using battery)
3.2.2 Accept wide range DC input voltage from 9V to 19V
3.2.3 Built-in charger power source
3.2.4 The power ON/OFF is controlled by software
3.3 Electrical specification
3.3.1 Input Voltage/Current
9V to19V at the summing point of AC-DC and battery
INPUT Current 3.375A max from 3-cell battery
INPUT Current 6.75A max from 6-cell battery
1.58A max from 30W AC-DC Adapter.
3.4 Temperature Range:
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NTV00 Service Manual
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Chapter4 DC-DC Converter
0 0 1 1 0 0 0 1.2000
0 0 1 1 0 0 1 1.1875
0 0 1 1 0 1 0 1.1750
0 0 1 1 0 1 1 1.1625
0 0 1 1 1 0 0 1.1500
0 0 1 1 1 0 1 1.1375
0 0 1 1 1 1 0 1.1250
0 0 1 1 1 1 1 1.1125
0 1 0 0 0 0 0 1.1000
0 1 0 0 0 0 1 1.0875
0 1 0 0 0 1 0 1.0750
0 1 0 0 0 1 1 1.0625
0 1 0 0 1 0 0 1.0500
0 1 0 0 1 0 1 1.0375
0 1 0 0 1 1 0 1.0250
0 1 0 0 1 1 1 1.0125
0 1 0 1 0 0 0 1.0000
0 1 0 1 0 0 1 0.9875
0 1 0 1 0 1 0 0.9750
0 1 0 1 0 1 1 0.9625
0 1 0 1 1 0 0 0.9500
0 1 0 1 1 0 1 0.9375
0 1 0 1 1 1 0 0.9250
0 1 0 1 1 1 1 0.9125
0 1 1 0 0 0 0 0.9000
0 1 1 0 0 0 1 0.8875
0 1 1 0 0 1 0 0.8750
0 1 1 0 0 1 1 0.8625
0 1 1 0 1 0 0 0.8500
0 1 1 0 1 0 1 0.8375
0 1 1 0 1 1 0 0.8250
0 1 1 0 1 1 1 0.8125
0 1 1 1 0 0 0 0.8000
0 1 1 1 0 0 1 0.7875
0 1 1 1 0 1 0 0.7750
0 1 1 1 0 1 1 0.7625
0 1 1 1 1 0 0 0.7500
0 1 1 1 1 0 1 0.7375
0 1 1 1 1 1 0 0.7250
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NTV00 Service Manual
0 1 1 1 1 1 1 0.7125
1 0 0 0 0 0 0 0.7000
3.6 Charger
3.6.1 Controlled by KB926 microprocessor from motherboard
3.6.2 Temperature sense capability for the battery (charge active between 0C~ 50C)
3.6.3 Fast charge current 1.5Amps (max.) for Li-Ion Battery at system off, approach 28.5(19*1.5) W fast charge
at system ON. (Depend on system load)
3.6.4 Trickle charge: Typical 500mA pre-charge current for Li-Ion Battery. All trickle charge are controlled by
KB926.
3.6.5 Charge termination: When Fully-Charge bit is set, charger is terminated by KB926
3.6.6 When system turns off, the charged time from empty to full be 3 hrs typically and 3.5.0hrs maximum for
Li-ION battery.
3.6.7 Other battery services are presented by KB926 microprocessor includes maximum charging timer,
charging temperature range etc.
3.6.8 Charger power:
Constant current mode: 1.58A8%
Constant adapter current mode: 1.58A7% (For 30W system)
BATT+ Constant Voltage mode: 12.6V1% for 3cell/6 cell Li-Ion battery.
3.7 OVER Current protection:
+5VALWP: 6.37A(min.)
+3VALWP: 6.43A(min.)
+1.8V: 6.37A(min.)
+0.89VSP: 5.92A
+1.05VSP: 6.01A
+CPU_CORE: 10.169A (min.)
3.8 OVER Voltage protection:
+5VALWP: 5V *(112.5% ~ 117.5%)
+3VALWP: 3.3V *(112.5% ~ 117.5%)
+1.05VSP: 1.05V*(110% ~ 120%)
+1.8VSP: 1.8V*(110% ~ 120%)
+0.89VSP: 0.89V*(110% ~ 120%)
+CPU_CORE over 160mV of programmed VID level
3.9 Under voltage protection
+5VALWP: 5V *(65% ~ 75%)
+3VALWP: 3.3V *(65% ~ 75%)
+1.05VSP: 1.05V*(65% ~ 75%)
+1.8VSP: 1.8V*(65% ~ 75%)
+0.89VSP: 0.89V*(65% ~ 75%)
+CPU_CORE Under 230mV programmed VID level
3.10 Short circuit protection:
Latch mode for+5VALWP,+3VALWP,,+CPU_COREP
3.11 I/O
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Chapter4 DC-DC Converter
3.11.1 DC-Jack
Pin 1: Center pin Adapter power +input
Pin 2: Barrel (Ring) Adapter power return
3.11.2 Battery Connector
Pin 1: BATT++
Pin 2: ID
Pin 3: B/I
Pin 4: TS
Pin 5: EC_SMDA (SMD)
Pin 6: EC_SMCA ((SMC)
Pin 7: GND
3.11.3 Interface between Powers with M/B
SYSON High Active, KB926 use this pin to control the SYSON signal I
ACIN High Active, provide KB926 to mean the Adaptor power is present O
BATT_TEMPA Analog signal, KB926 using this voltage level to calculate batterys O
temperature
3.12 BATTERY
3.12.1 Li-ion Smart battery for NTV00
18650 3S1P 11.1V/2250 mAH
18650 3S2P 11.1V/4500 mAH
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NTV00 Service Manual
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Chapter4 DC-DC Converter
3.12.3 2.6.12.2 On board RTC battery: Maxell ML1220T13RE /3.0V /14mAH Lithium.
3.12.4 2.6.12.3 Sanyo ML1220T28 /3.0V /15mAH Lithium
4. Safety Protection
4.1 Open lamp protection:
When inverter is on open lamp status, any component on inverter should be O.K and inverter
is no damaged, no fire and no arcing. If inverter cant shunt down during open lamp happen,
inverter must pass below conditions:
i.) Human body test.
ii.) Open lamp burning: Inverter burns for 24 hours at open lamp status. No parts damage.
4.2 Human body safety test:
Short inverter output, transformer secondary output to GND by a 2K resistor which connects
one end to GND and another one to those outputs. They should meet output current limitation
requirement as follow. Output current I is the current that flows through 2K resistor.
1. Output current I 0.7mA , if frequency f 1KHz
2. Output current I 0.7mA * f (kHz), if f 1KHz.
However, output current should be less than 70mA even frequency is more than 100KHz.
4.3 Abnormal test:
Any one component is short or open; inverter should be no fire, no arcing. And result
must meet output current limitation requirement.
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Chapter 5
Disassembly Guide
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1. Disassembling the Base Unit
These are the directions for disassembling the base unit. You will need a 5.5mm Nut Driver, a medium
size Philips screwdriver.
These directions are to disassemble the complete unit and are cross-referenced to Chapter 7 for the
replacement of component parts.
To remove the battery pack from the battery bay, follow the steps below:
1.1.3 Slide the battery release latch in the direction of the arrow; gently pry the battery pack from its
housing.
NOTE: Always start laptop disassembly by removing the battery pack first.
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Chapter 5 Disassembly Guide
1.2.4 Remove the two M2.0x3 screws securing the HDD module in place.
1.2.5 Pull the tab to remove the HDD module in the direction of the arrow.
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NTV00 Service Manual
1.2.6 Remove the four M2.0x3 screws to take off the HDD case.
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Chapter 5 Disassembly Guide
1.3.1 Push the latches of the RAM socket. The module will be released and pop up.
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NTV00 Service Manual
To remove the Bluetooth card, firstly remove the HDD door, then follow the steps below:
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Chapter 5 Disassembly Guide
To remove the wireless LAN card, first remove the HDD door. Then follow the steps below:
1.5.1 Disconnect the two antennas from the Wireless Lan card.
1.5.2 Turn over the motherboard and remove the two M2x3 screws securing the wireless card to the
motherboard.
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NTV00 Service Manual
1.6.2 Pull the keyboard towards you, revealing the keyboard cable underneath.
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Chapter 5 Disassembly Guide
To remove the logic upper, first remove the battery pack, HDD, RAM, keyboard, wireless LAN card.
Follow the steps below to remove the logic upper.
1.7.1 Turn the notebook upside down and remove the 8 M2.0x5 screws from the bottom side of the
notebook.
1.7.2 Remove the 5 M2.0x3 screws from the lower side as shown.
1.7.3 Turn the notebook over and remove the 2 M2.0x5 screw attaching the logic upper to the
motherboard.
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NTV00 Service Manual
1.7.5 Lift off the logic upper.detail information please refer to the reference
1.7.6 Remove power board, loose two M2.0x5 screw to release the power board.
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Chapter 5 Disassembly Guide
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NTV00 Service Manual
To remove the USB board, first remove the logic upper. Then follow the steps below:
1.8.2 Loose two M2.0x3 screw & remove the USB board as shown:
To remove the speaker, first remove the logic upper. Then follow the steps below:
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Chapter 5 Disassembly Guide
To remove the motherboard, first remove the logic upper. Then follow the steps below:
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NTV00 Service Manual
1.10.1 Disconnect the antennas, daughters and LVDS cable as shown below:
To remove the thermal module, first remove the MB(with thermal and memory. Then follow the steps
below:
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Chapter 5 Disassembly Guide
1.11.2 Disconnect the fan connector from the motherboard as shown, and lift out the system fan.
CAUTION: When you remove the thermal module, use the CPU grease tool to remove the grease
on the CPU and thermal module. Reapply fresh grease before reinstalling the thermal module.
To remove the LCD module, first remove the keyboard, and the function button board. Then follow the
steps below:
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NTV00 Service Manual
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Chapter 5 Disassembly Guide
To disassemble the display and inverter board, first remove the LCD module. Then follow these steps:
1.13.2 Remove the 4 M2.0x4 screws securing the LCD bezel to the LCD module.
1.13.3 Carefully insert your fingers between the display and the LCD bezel as indicated by the arrow,
and gently pry up the LCD bezel.detail information please refer to the reference
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NTV00 Service Manual
1.13.5 Gently lift out the display. Remove the four M2x3 screws securing the hinges to the display.
Panel
Cover
1.13.6 Disconnect the inverter cable from the back of the LCD panel.
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Chapter 5 Disassembly Guide
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NTV00 Service Manual
To remove the camera module, first remove the LCD module and lift out LCD display and inverter
board. Then follow these steps:
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Chapter6 Testing and
Troubleshooting
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Chapter 6 testing and troubleshooting
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NTV00 Service Manual
immediate identification of certain system board problems. If the troubleshooting procedure is followed
step by step, it can efficiently isolate the problem and the problem can be solved easily.
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Chapter 6 testing and troubleshooting
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NTV00 Service Manual
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Chapter 6 testing and troubleshooting
If the diagnostics program cannot detect an error, the problem may be intermittent. The test program
should be executed several times to isolate the problem. When a problem has been located, perform
the appropriate troubleshooting procedures as follows:
If an error is detected by the main battery test, perform the Power Supply Troubleshooting
procedures in Section 6-2.
If an error is detected by the display test, perform the Display
Troubleshooting procedures in Section 6-3.
If an error is detected by the keyboard test, perform the Keyboard
Troubleshooting procedures in Section 6-4.
If an error is detected when using an external USB device, perform the External
USB Devices
Troubleshooting procedures in Section 6-5.
If an error is detected when using the CRT connection, perform the CRT Failure
Troubleshooting procedures in Section 6-6.
If an error is detected when using the touch pad, perform the Touch Pad Troubleshooting
procedures in Section 6-7.
If an error is detected when using the speakers, perform the Speaker
Troubleshooting procedures in Section 6-8.
If an error is detected when using the Wireless LAN unit, perform the Wireless LAN
Troubleshooting procedures in Section 6-9.
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NTV00 Service Manual
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Chapter 6 testing and troubleshooting
The power supply controls many functions and components. To determine if the power supply is
functioning properly, start with Procedure 1 and continue with the other Procedures as instructed. The
flowchart in Figure 6-2 gives a summary of the process.
The procedures described in this section are:
Procedure 1: Power status check
Procedure 2: Adaptor / battery replacement
Procedure 3: Power supply connection check
Procedure 4: Diagnostic check
Procedure 5: Internal connection check
To check the power supply status, install a battery pack and connect an AC adaptor to the DC-IN port
on the computer and to a power supply.
If the Battery LED is not lit, go to Procedure 2
A faulty adaptor may not supply power or may not charge the battery.
Perform Check 1.
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NTV00 Service Manual
Check 1
Disconnect the AC power cord from wall outlet. Check the power cable for breaks.
If the power cord is damaged, connect a new AC power cord.
If there is no damage, go to Check 2.
Check 2
Make sure the AC adaptor cord and AC power cord are firmly plugged into the DC-IN socket, AC
adaptor inlet and wall outlet.
If these cables are connected correctly, go to Check 3.
Check 3
Make sure that the DC-IN input port socket is firmly secured to the system board of the computer.
If the DC-IN input socket is loose, go to Procedure 5.
If it is not loose, go to Check 4.
Check 4
Use a millimeter to make sure that the AC adaptor output voltage is close to 19 V.
If the output is several percent lower than 19 V, go to Check 5.
If the output is close to 19 V, go to Check 6.
Check 5
Connect a new AC adaptor or AC power cord.
If the battery LED does not light, go to Check 6.
Check 6
Make sure the battery pack is installed in the computer correctly.
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Chapter 6 testing and troubleshooting
If the battery is properly installed and the battery LED still does not light, go to Procedure 4.
The power supply may not charge the battery pack. Perform the following procedures:
The system board may be disconnected or damaged. Disassemble the computer following the steps
described Replacement Procedures. Check the connection between the AC adaptor and the system
board. After checking the connection, perform Check 1:
Check 1
Use a millimeter to make sure that the fuses on the system board are not blown.
If a fuse is not blown, go to Check 2.
If a fuse is blown, go to Check 3.
Check 2
Make sure that the battery cable is firmly connected to the system board.
If it is connected firmly, go to Check 3.
Check 3
The system board may be damaged. Replace it with a new one following the instructions in Chapter 4.
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NTV00 Service Manual
Display Troubleshooting
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Chapter 6 testing and troubleshooting
This section describes how to determine if the computers display is functioning properly. The process
is outlined in Figure 6-3. Start with Procedure 1 and continue with the other procedures as instructed.
Connect an external display to the computers external monitor port, then boot the computer. The
computer automatically detects the external display. Press Fn+F3 to switch to the external display.
If the external display works correctly, the internal LCD may be damaged. Go to Procedure 3.
If the external monitor appears to have the same problem as the internal monitor, the system board
may be damaged. Go to Procedure 2.
The Display Test program is stored on the computers Diagnostics disk. This program checks the
display controller on the system board. Insert the Diagnostics disk in the computers floppy disk drive,
turn on the computer and run the test. Refer to Chapter 3, Tests and Diagnostics for details.
If an error is detected, go to Procedure 3. If an error is not detected, the display is functioning properly.
The FL inverter board, LCD module, and system board are connected to the display circuits. Any of
these components may be damaged. Replacement Procedures, for instructions on how to
disassemble the computer and then perform the following checks:
Check 1
Make sure the DDRRAM module is seated properly. Test display again.
If the problem still exits, replace the DDRRAM module.
If the problem still exists, perform check 2.
Check 2
Replace the FL inverter board with a new one and test display again.
If the problem still exists, perform Check 3.
Check 3
Replace the LCD module with a new one and test display again.
If the problem still exists, perform Check 4.
Check 4
Replace the LCD/FL cable with a new one and test display again.
If the problem still exists, perform Check 5.
Check 5
Replace the CPU with another of the same specifications.
If the problem still exists, perform Check 6.
Check 6
The system board may be damaged. Replace it with a new one.
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NTV00 Service Manual
Keyboard Troubleshooting
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Chapter 6 testing and troubleshooting
To determine if the computers keyboard is functioning properly, perform the following procedures.
Figure 6-5 outlines the process. Start with Procedure 1 and continue with the other procedures as
instructed.
Procedure 1: External keyboard check
Procedure 2: Diagnostic check
Procedure 3: Connector and replacement check
Connect a USB keyboard to one of the computers keyboard/mouse ports, then boot the computer.
The computer automatically detects the external keyboard.
If the external keyboard works correctly, the internal keyboard or its connections may be faulty. Go to
Procedure 2.
If the external keyboard appears to have the same problem as the internal keyboard, the system
board may be damaged.
Run the Diagnostic Program, which will automatically execute the Keyboard Test. Refer to Chapter 3,
Tests and Diagnostics for more information on how to run the program.
If an error is located, go to Procedure 3. If an error does not occur, the keyboard is functioning
properly.
The keyboard and/or system board may be disconnected or damaged. Replacement Procedures and
perform the following checks.
Check 1
Make sure the keyboard cable is firmly connected to the system board.
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NTV00 Service Manual
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Chapter 6 testing and troubleshooting
To determine if the computers external USB devices are functioning properly, perform the following
procedures. Figure 6-5 outlines the process. Start with Procedure 1 and continue as instructed.
The USB device may be damaged or the connection may be faulty. Perform Check 1.
Check 1
Make sure USB device cable is firmly plugged into one of the USB sockets.
If the alternative USB device works correctly, the original device may be damaged and should
be replaced.
If the alternative USB device appears to have the same problem as the original device, the
system board may be damaged. Go to Procedure 2.
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NTV00 Service Manual
CRT troubleshooting
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Chapter 6 testing and troubleshooting
To determine if the computers CRT port is functioning properly, perform the following procedures.
Figure 6-6 outlines the process. Start with Procedure 1 and continue as instructed.
Procedure 1: CRT connection check
Procedure 2: CRT set check
The CRT cable may be damaged or the connections may be loose. Perform Check 1:
Check 1
Make sure CRT cable is firmly plugged into both the CRT set and the CRT port of the computer.
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NTV00 Service Manual
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Chapter 6 testing and troubleshooting
To determine if the computers built-in Touch Pad is functioning properly, perform the following
procedures. Figure 6-7 outlines the process. Start with Procedure 1 and continue as instructed.
Procedure 1: Touch Pad connection check
Procedure 2: Touch Pad replacement check
The Touch Pad is connected by the Touch Pad FPC to the system board. Make sure the Touch Pad
FPC cable is firmly connected to the Touch Pad and system board. Replacement Procedures for
instructions on how to disassemble the computer and then perform the following checks.
If any of the connections are loose, reconnect firmly. If any of the connections is damaged, or there is
still an error, go to Procedure 2.
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NTV00 Service Manual
Speaker Troubleshooting
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Chapter 6 testing and troubleshooting
To determine if the computers built-in speakers are functioning properly, perform the following
procedures. Figure 6-8 outlines the process. First adjust the speaker volume to an appropriate level.
Start with Procedure 1 and continue as instructed.
Try different audio sources (e.g. an audio CD and digital music file) to determine whether the fault is in
the speaker system or not. If not all sources have sound problems, the problem is in the source
devices. If all have the same problem, continue with Procedure 2.
Connect a set if earphones or external speakers. If these function correctly, go to Procedure 3. If they
do not function correctly, the system board may be defective or damaged. Replace it with a new one.
Disassemble the computer following the steps described Replacement Procedures and make sure the
speaker cable is firmly connected to the system board. If the stereo speakers are still not functioning
properly, go to Procedure 4.
If the stereo speakers don't sound properly, the stereo speakers may be defective or damaged.
Replace them with new ones. If the stereo speakers still do not work properly.
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Chapter 6 testing and troubleshooting
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NTV00 Service Manual
The wireless LAN antenna wire, wireless LAN unit or system board may each be the source of a
wireless LAN fault. Any of these components may be damaged. To determine if the computers
wireless LAN system is functioning properly, perform the following procedures. Figure 6-9 outlines the
process. Start with Procedure 1 and continue with the other procedures as instructed.
Run the Diagnostic Program, which will automatically execute the wireless LAN test. Refer to Chapter
3, Tests and Diagnostics for more information on the program.
If an error is located, go to Procedure 2. If an error is not located, the wireless LAN system is
functioning properly.
Check 1: Make sure the wireless select switch installed in your installed programs.
Check 2: press keyboard Fn+F2 make sure wireless is enable
If the program persist .go to Procedure
The wireless LAN antenna, wireless LAN unit or system board may be disconnected or damaged.
Disassemble the computer following the steps described in Chapter 4, Replacement Procedures, and
perform the following checks.
Check 1
Make sure that the wireless LAN antenna is firmly connected to the wireless LAN unit (refer to Chapter
4 for instructions) and that the wireless LAN unit is securely slotted into the system board.
If the problem persists, go to Check 2.
Check 2
Check that the wireless communication switch is turned to On, then make sure that the wireless
communication LED on the front panel is lit.
If the LED is lit but the wireless LAN function is still faulty, the antenna may be damaged. Replace with
a new antenna following the steps in Chapter 4, Replacement Procedures.
If the problem persists, or if the wireless LAN LED is not lit when the wireless communication
switch is turned to On, go to Check 3.
Check 3
The wireless LAN unit may be damaged. Replace it with a new one following the instructions in
Chapter 4.
If the problem still exists, perform Check 4.
Check 4
The system board may be damaged. Replace it with a new one following the instructions in Chapter
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Chapter 6 testing and troubleshooting
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