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Let Call Answer service help you manage your busy household 1
Troubleshooting
Call Answer service takes messages when
youre on the phone, online, or unavailable.
Customize your service Universal Messaging feature Pager Notification option7
Ive forgotten my password.
Allows you to Send, Reply or Forward messages
Be notified of new messages... For main mailbox, call 611 from home.
How to...
? to friends, even if they don't have a voice mailbox.
... left in your mailbox by a page that displays
For Extension Mailboxes, delete affected extension and

1
Change number of rings
Getting started Enter *94. After 3 beeps, enter the number of times
you want the phone to ring before taking messages
(0 to 9).
When getting started for the first time
Change your personal greeting
remember:
Enter *98 followed by your password. Respond to
From home, press *98, or from elsewhere enter the voice prompts in the following order: 4, 3, 1, 2,
your access number. record, #.
Your temporary password is the last 7 digits of
your telephone number. Change your recorded name or phone
Your new password should be 4 to 15 digits. number
Enter *98 followed by your password. Respond to
the voice prompts in the following order: 4, 3, 3,
Retrieving
2
new name, #.
Change your password
your messages Enter *98 followed by your password. Respond to
the voice prompts in the following order: 4, 2, 1
(4, 2, 1, 1 for Call Answer Message Manager
Retrieving messages from home
Enter *98. After your recorded name, enter your
subscribers), new password, #.
password. Speed up voice prompt level
Enter *98 followed by your password. Respond to
Retrieving messages when youre away
the voice prompts in the following order: 4, 2, 3,
from home 2
then 1 for Standard or 2 for Extended or 3 for Rapid.
Dial your telephone number and enter 9 when you
hear your greeting. Enter your password. Turn off service...
so calls arent transferred to your voice mailbox
Enter *93, then hang up after 2 beeps. To turn it
1 Explanations referring to the home telephone line also apply to a business line.
2 Long distance charges apply if you call from outside your local calling area. back on enter *92, then hang up after 2 beeps.
TM
Touch-Tone service is required.
Touch-Tone is a trade-mark of Bell Canada.
Call Answer is available where technology permits.
Turn off service... when the line is busy
so callers hear a busy signal
Sample greetings: Enter *91, then hang up after 2 beeps. To turn it
Hello, youve reached the Smith residence. back on enter *90, then hang up after 2 beeps.
We can't come to the phone at the moment.
Please leave a message after the tone and
well get back to you as soon as possible.
Thank you.
Pay-per-use charges apply 3. Free within your province with repeat set-up procedure.
Call Answer Message Manager service 4 (see reverse). your voice mail access number
Compose and send a message
Enter *98 followed by your password. Respond to the
Follow these steps to set up the option
I can't connect to Internet because of interrupted dial tone,
or I dont hear the interrupted dial tone any more or see
a flashing light when I have messages.
voice prompts in the following order: 2, record your To program or change the message notification Clear your messages or turn message waiting indicator off
schedule: Enter *98 followed by your password, by dialling *98, your password, 4, 1, 4. To turn it back on
message, # then 1 + 10 digits of recipients number.
then 4, 4. Next, follow the instructions for entering enter *98, password, 4, 1, 3.
Forward a message your pager number, notification schedule and other The voice mail for the person Im calling is full.
preferences. Ensure you press 1, 1 when prompted
Enter 6 after playback and record your message. Youll have to contact the person again later. Dialling 0
to turn on Outcall Notification.
Press # then 1 + 10 digits of recipients number. will not provide assistance.
To turn it off, enter *98 followed by your password, My Call Answer service no longer takes messages when
Reply to a message respond to your voice prompts in the following
Im on the phone.
Enter 8 after playback and record your message. order: 4, 1, 2. The *91 feature is likely turned on, thus disabling
Press # and follow the voice prompts. service when youre on the phone. To restore service as
For example: To be notified between 10 a.m. and before, pick up the receiver, press *90, then hang up
Create a distribution list 5 3:30 p.m., enter the times as follows: 1000 then 1 for when you hear the 2 beeps.
a.m. and 330 then 2 for p.m. To be notified 24 hours
Enter *98 followed by your password. Respond to My Call Answer service no longer takes messages when
a day, enter 1200 then 1 (for a.m.) and 1200 then 1
the voice prompts in the following order: 4, 2, 2, I cant get to the phone.
(for a.m.).
then create, delete or correct a list. The *93 feature is likely turned on, thereby preventing
Select a delivery option
Call Answer service from taking messages when youre
unavailable. To restore service as before, pick up the
At the end of each message you may select one of Integrated Message receiver, press *92, then hang up when you hear the
2 beeps.
the following four delivery options by entering 0
when prompted continue options or # to send Centre 8 option
message immediately:
Delivery options: Provides one mailbox... Hints & Tips
1. Private prevents re-forwarding of the message to others.
... for both your residential (or business) Skip another Call Answer subscribers greeting
2. Urgent ensures priority treatment of the message.
and your Bell Mobility phone Press # at the start of their greeting and leave your
3. Confirm 6: advises you within 2 days whether the
message after the tone.
message has been retrieved or not.
To retrieve messages: Access your mailbox follow-
4. Future Delivery: enables you to pre-record a message Change your mind and change your message
for delivery at a later date. ing the same steps as you normally do.
When you finish recording a message for another
3 Pay-per-use charges per recipient are 15 within your province, 40 to the rest of Canada, Note: The message indicator (flashing light and inter- subscriber, press 1 and follow the prompts.
$1.50 to the United States, and $2.50 to some international destinations (any destination
that has an international dialling code of 1). Prices may be subject to change. rupted dial tone) only works on your regular wired
4 Free within your province with the subscription to Call Answer Message Manager Know who called and when
service. Pay per use charges to other destinations will apply. Only works with main phone. When you use your mobile phone, no indication Press 5 during playback or at the end of the message
mailbox for Call Answer Message Manager service subscribers. is provided when you have a message waiting. to get the time and date, the length of the message
5 Charges are applied for each number on the distribution list.
6 You will be charged the same amount as amount charged for sending a message. and the callers number (if available).
Receipt confirmation is not supported when sending to a non-voicemail subscriber.
Note A: Messaging subscribers mailbox number will be revealed when sending a Universal Message.
Note B: Messages to non-voice mail subscriber will be delivered Monday to Friday, 9:30 a.m. to Skip to the end of the message
8 p.m.; Saturday, 10:30 a.m. to 5 p.m. and Sunday, 12 noon to 5 p.m. The recipients phone will Pressing 3, 3 will bring you to the end of the message.
ring during these periods.
Then you can reply, forward, erase or save it.
7 Pager Notification is a $3.00 per month option. Subscription to Call Answer service
No time to chat? is required. Prices may be subject to change. Replay the message
Free with the subscription to Call Answer Message Manager service. Pager will be
Why not sending your message using Universal Messaging! 3,4 notified if messages left in the main mailbox. Pressing 1, 1 while listening will bring you to the
The message will be forwarded to your friends mailbox
8 Integrated Message Centre is a $3.00 per month option. Subscription to Call Answer beginning of the message.
service is required. Available where technology permits. Prices may be subject to
without ringing her phone. And she can reply the same way. change.
Call Answer Message Manager
The ultimate messaging solution that offers
greater flexibility, control & peace of mind.
Call Answer Message Manager service offers
all the convenient features of Call Answer
service as well as additional mailboxes, Pager
Notification & free Universal Messaging
within your home province to help you better
manage your messaging needs.
Call Answer and Call Answer
Message Manager services
at a glance
Call Answer service
Store up to 25 messages*
Receive up to 3-minute messages and save them
for 7 days*
Save unheard messages for 21 days
Greet callers with a 30-second message
Send messages to up to 5 group lists of 15 numbers*
Send 5 messages up to 30 days in advance*
Call Answer Message Manager service
Screen messages while they are being left
Includes Pager Notification & Extension Mailboxes 9
Save time and possibly long distance charges when
checking for messages when away from home
Free unlimited Universal Messaging feature within
your home province
Store up to 50 messages*
Receive up to 5-minute messages and save them
for 14 days*
Save unheard messages for 45 days
Greet callers with a 45-second message
Send messages to up to 10 group lists of 25 numbers*
Send 10 messages up to 60 days in advance*
9 Some restrictions apply.
* Capacity will depend upon usage of the Voice Mailbox.
Exclusive to Call Answer Message Manager service - Time Saver Features Call Answer service
Quick reference
Bell
Follow these steps to use or set up these
exclusive features
Extension Mailboxes feature
Lets you enjoy the benefits of separate mailboxes, without the
Playback controls Call Answer
service
Screen messages while they are being left cost. With the Extension Mailboxes feature you can add up
to 3 more extension voice mailboxes to your main mailbox.
After the short ring, pick up the receiver and listen.
Intercept the message and speak to the caller by pressing
1 2abc 3def
Setting up an Extension Mailbox:
the switchhook, Link, or flash button or hang up and Rewind Pause/ Fast
let the service record the message. Enter *98, password, 4, 9, enter the extension mailbox num-
ber (1, 2 or 3). The system will assign a password, which you Restart Forward User guide
Retrieve messages from anywhere... can keep or change by following the voice prompts.
Record the extension mailbox user name, press #, # if
... and save time or possibly a long distance charge by you are satisfied or press * to re-record.
determining with the number of rings when there are
new messages
Select the system greetings by pressing 1, or record your
own greetings: press 2, record your message, #,
4ghi 5jkl 6mno
# if you are satisfied or press * to re-record.
Before leaving home, enter *97 and hang up after 2 beeps
to turn the feature on. When you call to check for new If necessary, record the main mailbox greeting, making
Play Slower
Replay
Date/Time
Date/Time
Play Faster
Forward
sure to mention each users name and mailbox number.
messages:
1. If Call Answer Message Manager service kicks in after
Press 2 to add or delete an extension mailbox. If you are
adding a mailbox repeat the above steps to record the
2 rings, you have new messages. When you hear your
password and greeting, press * to exit.
greeting, press 9.
2. If you have no new messages, it kicks in after the fourth Confirmation of personal information 7prs 8tuv 9wxy
ring. Hang up before connecting to avoid long distance
When accessing an Extension Mailbox for the first time, Erase Normal Louder
charges and/or pay phone charges.
the system will ask you to repeat the set-up procedure Volume Save
To turn this feature off upon return: Enter *97. Hang up (name, password, greeting) to ensure confidentiality.
Reply
after 4 beeps.
Checking and retrieving messages:
Listen to all your messages back-to-back
With Extension Mailboxes feature you can determine
Enter *98 followed by your password. Respond to the voice which extension mailbox has messages simply by * 0 # A world
prompts in the following order: 4, 2, 6, 1. To turn it off: pressing 0 once you are in the main menu.
Cancel System Skip
4, 2, 6, 2.
Quick Tip
To retrieve the messages in a mailbox: Help of convenience
You can erase or save your message during the pause in
playback (even if you dont hear the prompts saying to save
*98, password for the desired mailbox. If you retrieve your
messages using a payphone, you can avoid paying charges
at your fingertips
or to erase). each time you access a different mailbox. After listening to While listening to a message
the message in a mailbox, press *, to return to the main End of message
Harness the power of your screenphone 10... menu, press 5, press #, enter the mailbox number and
... view a list of messages received and listen to them your password.
in any order
For more information call
With a compatible screenphone, you can take advantage
Pager Notification option 1 800 461-2921 in Ontario
of this feature by calling 1 877 611-1010 and following (See reverse for detailed instructions.)
the instructions. Then, press the Message soft key on
or 1 800 361-9844 in Qubec
BC 8844 (E) (2002 06)
your screen to use the feature. Universal Messaging feature or visit
Abbreviations used: V: vocal; N: new; S: saved; P: private; A: am; P: pm; M: minute;
S: second; Date: Y/M/D; !: urgent. Free within your province with Call Answer Message www.bell.ca/callanswer
Manager service. Other pay-per-use charges will apply.
Skip your password (from home) (See reverse for detailed instructions.) for a detailed online user guide.
Enter *98 followed by your password. Respond to your
voice prompts in the following order: 4, 2, 1, 2, 1. To turn Sample greetings:
it off: 4, 2, 1, 2, 2. Hello, youve reached the Smith residence. We are unable
to take your call at the moment. If you would like to leave
a message for Peter, please wait for the tone. To leave a
10 Incompatible with Extension Mailboxes feature. message for Anne, press 1; To leave a message for Cathy,
Only works with main mailbox. press 2; To leave a message for John, press 3. www.bell.ca