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    This survey questionnaire is being conducted by students from UniKL Malaysian Institute of Aviation Technology to evaluate the quality of flight services provided by MAB airline. The survey contains questions about demographic information such as gender, flight frequency with MAB, age, and cabin class. It also has a section with statements about various aspects of flight services where respondents can indicate their level of agreement or disagreement. Finally, it asks for suggestions to improve MAB's flight services.

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    Sample of questionnaire

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    This survey questionnaire is being conducted by students from UniKL Malaysian Institute of Aviation Technology to evaluate the quality of flight services provided by MAB airline. The survey contains questions about demographic information such as gender, flight frequency with MAB, age, and cabin class. It also has a section with statements about various aspects of flight services where respondents can indicate their level of agreement or disagreement. Finally, it asks for suggestions to improve MAB's flight services.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    8 views2 pages

    Questionnaires

    Uploaded by

    NNMY
    This survey questionnaire is being conducted by students from UniKL Malaysian Institute of Aviation Technology to evaluate the quality of flight services provided by MAB airline. The survey contains questions about demographic information such as gender, flight frequency with MAB, age, and cabin class. It also has a section with statements about various aspects of flight services where respondents can indicate their level of agreement or disagreement. Finally, it asks for suggestions to improve MAB's flight services.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 2

    SURVEY QUESTIONNAIRES

    We are from UniKL Malaysian Institute of Aviation Technology (UniKL MIAT). This
    questionnaires is to know about the quality of the MAB flight services. This is part of
    our research to complete our Professional Aviation English Mini Research entitled The
    Level of MAB Flight Services Quality.

    SECTION A : Demographic Information

    Tick (/) for the information below.

    1) Gender

    ( ) Male ( ) Female

    2) How frequent do you fly with MAB?

    ( ) Daily ( ) Weekly ( ) Monthly ( ) Yearly

    3) Age

    ( ) 20- 30 ( ) 30 -40 ( ) 40 -50 ( ) 50- 60

    4) Which type of cabin class do you choose when travelling?

    ( ) Economy ( ) Business

    SECTION B : Level of quality of MAB flight services.

    N Question Stron Agr Neut Disag Stron


    o gly ee ral ree gly
    Agre Disag
    e ree
    1 The check-in services is always
    efficient.
    2 The cabin crew are friendly
    3 The meal served is in the right
    portion size.
    4 The meal served suits my taste.
    5 The flight entertainment services is
    up to date.
    6 The seatings are well arranged and
    comfortable

    SECTION C : Suggestion
    1) How can MAB make improvement on its flight services? Give your suggestions.

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