BSHS/305

Historical Development of Human Services:

An Introduction

The Latest Version A+ Study Guide

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BSHS 305 Entire Course Link
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BSHS 305 Week 1 Program Orientation and Human Services

Foundations Worksheet
Resources: Ch. 1 & 2 of An Introduction to Human Services; and the Human Services
Program Orientation Presentation

Complete the Program Orientation and Human Services Foundations Worksheet.

Click the Assignment Files tab to submit your assignment.

Program Orientation and Human Services Foundations Worksheet

PART I

Refer to the Human Services Program Orientation Presentation to complete this portion of the
worksheet.
Answer, in a 50- to 100-word response, each of the following questions.

1. What does the Licensure Disclosure Statement say beyond providing a general
foundation of human services theory and application coursework for students at entry
levels in the helping professions?

2. If the human services program does not prepare you for licensure in your state, do you
need to take the Human Services-Board Certified Practitioner examination to graduate
from this program? Why or why not? What advantage might this give you for job
prospects?

3. List some examples that have a BSHS worker occupational focus. Then, list some of the
human services worker job titles you envision yourself pursuing after you obtain your
degree. Why are you interested in those particular occupations?

4. What does the human services degree require in terms of criminal conviction and field
experience service hours?

5. What is the preferred exit exam for human services professionals? How might taking it
help your particular career prospects? Where can you obtain a practice exam?

PART II

Answer, in a 50- to 100-word response, each of the following questions.

1. Identify the four themes of human services.

2. Identify professional disciplines that influence human services.

3. How have societal viewpoints concerning mental illness or health influenced human
services over the past three centuries?

4. How have societal viewpoints concerning child welfare influenced human services over
the past three centuries?

5. How have societal viewpoints concerning incarceration and probation influenced human
services over the past three centuries?

6. Explain how political and legislative changes have affected client care.
BSHS 305 Week 1 Preparation for Learning Team

Assignments Worksheet
Complete Preparation for Learning Team Assignments Worksheet.

Click the Assignment Files tab to submit your assignment.

Preparation for Learning Team Assignments Worksheet
The ability to work collaboratively with others is a critical skill in the human services field.
Learning Team assignments will help you prepare for this challenge by requiring effective
communication, timely management of tasks and deadlines, and cooperative problem solving.
Keep in mind that your task is not simply to complete an academic assignment, but also to
demonstrate the ability to collaborate effectively with others.

Note. Grades on team assignments take your participation in the team process into account.

Review the typical schedule for successful teamwork in BSHS/305, as shown below.

Typical Schedule

1. Each team member checks the team assignment in the syllabus by day 1 (Tuesday). Questions
and suggestions for organizing the assignment are posted in the discussion area under the
assignment.

2. Team members complete the readings relevant to the assignment early in the week so they can
contribute meaningful ideas to the team discussion.

3. Team members complete assigned tasks and post their work in the discussion area for review
no later than day 4 (Friday night).

4. Team members read and comment on each others work no later than the end of day 5
(Saturday). Comments can include questions if information is unclear or incomplete,
suggestions for changes if needed, and approval if the information is ready to be included in
the final assignment. There must be evidence of true collaboration in this step. Do not
consider your work finished when you post your own ideas or portion of the assignment.

5. The team leader compiles all contributions into a single assignment and posts it for the teams
review no later than mid-day on day 6 (Sunday) to allow time for all team members to review
it before submission on Monday.

6. All team members review and approve the final assignment. This is the time to proofread
carefully to correct any spelling or grammar errors, check APA formatting as needed, and
verify that all assignment requirements are met. Each team member posts a comment to
indicate that he or she has completed this step no later than mid-day on day 7 (Monday).
Respond to each of the following questions with a minimum of 50-words each. Give each
question careful thought. Use writing skills that would be expected in a professional work
environmentwrite in complete sentences with correct spelling, grammar, and punctuation.

1. Notice that teamwork requires frequent communication inside and outside of the classroom
throughout each week. You will be expected to devote a minimum of 4 hours per week (in
Weeks 25) on team communications and assignments. Failing to stay in communication,
contribute to all steps, and meet team deadlines creates stress and conflict among team
members and has a negative effect on grades. In the space below, discuss your readiness to
meet the requirements for frequent team involvement.

2. What strengths do you believe you will bring to your Learning Team? (Consider academic
skills, communication skills, flexibility, leadership ability, and interpersonal skills.) How will
you exercise these strengths to meet team goals?

3. What questions or concerns do you have about working in a team? If you have had previous
Learning Team experience, what did you find worked well to meet team goals? What
problems, if any, did you encounter?

4. As a future human services professional, you will be dealing with people in stressful
circumstances. Some important skills in this field include the ability to effectively manage
your own stress level and to remain professional while resolving problems or conflict. How
do you normally respond to conflict or frustration? How will you respond if a teammate is not
meeting your expectations? What ideas and tips from the Learning Team Handbook (linked in
student materials for this assignment) can you use?
BSHS 305 Week 2 Learning Team Charter
Read the Learning Team Charter Instructions.

Complete the Learning Team Charter Assignment.

Format your response according to APA guidelines.

Click the Assignment Files tab to submit your assignment.

BSHS 305 Week 2 Informational Brochure

Access the Brochure Builder.

Create an informational brochure, with a minimum of 350 words, that you could present
to someone who is not familiar with the field of human services but who is contemplating
a degree in the field. Include the following information in your brochure:
Identify the characteristics human service professionals typically possess.
Identify the various types and roles of human service professionals.

Format any citations in your brochure consistent with APA guidelines.

Click the Assignment Files tab to submit your assignment.

BSHS 305 Week 2 Mental Health Worksheet

Complete the Mental Health Worksheet.

Format any citations in your worksheet according to APA guidelines.

Click the Assignment Files tab to submit your assignment.

Mental Health Worksheet

Watch the Films on Demand video, Wounded Platoon, located in this weeks Electronic
Reserve Readings.
Write at least 175-word responses to each of the following instructions. Your responses must be in
complete sentences and use correct spelling, punctuation, and grammar.

Describe in detail the types of mental health problems experienced by those who serve in the
military, as illustrated in the video.

What kinds of services are needed to address the mental health and other human services needs
of our military? For each service you identify, indicate whether it best fits the medical, public
health, or human services model, as described in Ch. 4 of the text.

BSHS 305 Week 3 Learning Team Case Scenario Worksheet

Complete the Learning Team Case Scenario Worksheet.

Format any citations in your worksheet according to APA guidelines.

Click the Assignment Files tab to submit your assignment.

Learning Team Case Scenario Worksheet

Note. The ability to read and follow detailed instructions is an important skill in this line of work.
Take your time to ensure that you have a clear plan for this assignment.

Read Ch. 7 of the text to gather the useful information to complete this assignment. No additional
resources are needed. Remember that your work must demonstrate mastery of the assigned
reading.

Read the following scenario:

Your client is a 24-year-old unemployed man. You know the following information about him:

He was referred to your agency by his probation officer following completion of a 6-month jail
term for illegal possession and intent to sell a controlled substance. He attended group sessions for
substance abusers during his incarceration. He must complete 12 weeks of outpatient counseling
with you to satisfy his probation conditions. His probation officer says that the client is unhappy
about this requirement, but he must comply or he will be returned to jail. The client has an 18-
month-old daughter with his girlfriend. He insists his actions were only meant to provide income
for his family.

Discuss the questions below with your team. Collaborate to decide the best way to answer the
questions. Your combined ideas should be used to complete the worksheet. To be clear, only one
worksheet is to be submitted on behalf of the entire team. This document must reflect the ideas of
all team members who contributed to the assignment.

Post a draft of the completed worksheet for review in your Learning Teams discussion.

All team members are responsible for checking for accurate content, correct spelling and
grammar, placement of citations, and correct APA formatting for citations and references.

An advantage of teamwork is that you have several people proofreading the work. Do not
hesitate to make suggestions to improve the assignment or correct errors if you find them.
If you fail to post your review of the assignment, or if you approve the document and there
are errors in spelling, grammar, citations, or the reference, points will be deducted.

Revise and repost the draft, as needed, to incorporate needed corrections or suggestions for
changes.
When the draft has everyones approval, the team leader for the week should submit the
worksheet via the Assignment Files tab.

Note. Delete the above instructions when you submit this worksheet.

Learning Team Case Scenario Worksheet: Stages and Skills

TEAM ____

Question 1: What are the five stages of the helping process? What would you do in each stage
when working with this particular client? Minimum word count: 350 words
Question 1 Response:

Question 2: Which communication skills would be most effective in working with this resistant
client? Explain how they would be effective. Minimum word count: 350 words
Question 2 Response:

BSHS 305 Week 3 Quiz

Complete the Week 3 Quiz.

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Week 3 Quiz

Select the correct answer for each question by highlighting your choice.

1. The term client refers to all of the following EXCEPT

a. individuals, family, and neighborhood
b. the working poor, AIDS patients, and the underclass
c. Hurricane Katrina victims, Oklahoma City bombing victims, and Mississippi River
flood victims
d. students, teachers, and coworkers

2. Two components of a problem are

a. a description and a course of action
b. a situation and a difficulty
c. an unsettled matter and a demand for services
d. determining who the client is and what the client needs

3. Which perspective is useful in determining client needs?

a. Hierarchical needs
b. Conflicting needs
c. Developmental process
d. Meeting needs

4. Client satisfaction is related to

a. making new friends
b. talking about problems
c. solving problems
d. making more money

5. Central to understanding who a client is and what problems are encountered is the idea that
a. everyone is a client
b. problems are a normal part of life
c. resources are critical for success
d. the support network must be utilized

6. Encouraging responsibility and promoting self-help are

a. the focus of questioning
b. supported by the office setting
c. the result of listening
d. the goals of the helping process
7. A strategy or technique that helps a client become more comfortable with the setting and the
helper is
a. questioning
b. listening
c. handshakes
d. icebreakers

8. The stage during which goals are set is

a. exploring the problem
b. termination
c. intervention strategies
d. client arrival

9. Examples of questions that are helpful and appropriate include all of the following EXCEPT
a. Could you tell me a little about yourself?
b. Why did you do that?
c. How long have you been ill?
d. How does that make you feel?

10. It is difficult to predict

a. what the client will need for prenatal care
b. what the client will experience as a problem
c. how the problem influences culture
d. how the person will use resources

BSHS 305 Week 3 Human Service Professionals and Helping

Skills Paper
Write a 1,050- to 1,400-word paper that explains how Human Services professionals
engage clients and the community in the helping process while using specific skills to
influence client access to engagement of services. Include the following in your paper:
Explain how human services professionals engage clients and the community in
the helping process.
Describe the stages of the helping process.
Identify the specific helping skills that can be used with clients.
Explain how client personal history and perceptions influence access and
engagement of services.

Provide a minimum of three peer-reviewed references.

Format your paper according to APA guidelines.

Click the Assignment Files tab to submit your assignment.

BSHS 305 Week 4 Collaborating and Promoting Change

Presentation
Complete Collaborating and Promoting Change Presentation.

Format any citations in your presentation according to APA guidelines.

Click the Assignment Files tab to submit your assignment.

Collaborating and Promoting Change Presentation

Review Ch. 8 of the text. This is the only source you need for this assignment; additional research
is not necessary.

Read the following scenario:

You are a caseworker at a small nonprofit organization that provides low-cost counseling services.
Your organization is having great difficulty meeting the high demand for services and must find
ways to collaborate with other providers in the community. There is currently no formal process
for doing this, and no one is sure about what services are out there. Your supervisor asks your
team to find answers to each of the following questions and to present your findings in a slide
presentation for the staff:

How could your organization learn about other services in the community?
What information about the providers of these services would you need to have before
you could refer clients to them?
What steps can your organization take to build an effective network with other providers in
the community?
How can your agency promote community change so the needs of the population are
better served?

Brainstorm ideas with your team, using your understanding of the assigned chapter, to address
each of these questions. If you communicate outside of the classroom, remember to document this
so everyone who participates gets credit for it.

Create a Microsoft PowerPoint presentation with speaker notes using the following guidelines:

Your presentation must have 8 to -10 slides and cover the required topics in an
informative way.

Begin with a title slide and end with a reference slide.

 Use three to five bullet points to summarize ideas on each slide, but include sufficient
detail to thoroughly explain these points in the speaker notes section.

Cite your sources on slides and in speaker notes, where appropriate, according to APA
formatting guidelines. Remember that you must cite paraphrases as well as quotations.
Review the plagiarism tutorials linked in the student materials if you need a refresher on
when and how to cite sources. The corresponding reference on your last slide must be
written according to APA guidelines, as well. If you need help with these requirements, do
not hesitate to ask your instructor.

Use Microsoft PowerPoint tools to create a visually appealing presentation. Use color,
effective layout, and images to enhance the appearance of your slides. Ensure that all
fonts are easy to read and that images are clear.

Proofread carefully to eliminate spelling or grammar errors. Your work on the assignment
should showcase the teams best work.

Post a draft of your presentation for the team to review. Carefully review the content,
organization, and mechanics before approving the assignment for submission. If revisions or
corrections are needed, a new draft must be posted for review.

Click the Assignments Files tab to submit your presentation after it has been approved by your
team.

BSHS 305 Week 4 Ethical Decision-Making Scenarios

Worksheet
Complete the Ethical Decision-Making Scenarios Worksheet.

Format any citations in your worksheet according to APA guidelines.

Click the Assignment Files tab to submit your assignment.

Ethical Decision-Making Scenarios Worksheet

For each scenario, discuss what the helper should do or should not have done. Support your
answer with statements from the ethical standards for human service professionals (BOX 9.6 in
Ch. 9 of the text) that provide guidance for each issue the helper faces. Your response must be
thorough to demonstrate understanding of the ethical standards. Write in complete sentences with
correct spelling, punctuation, and grammar.

1. Roseanne is a social worker with two preschool-aged children. Wanda, one of Roseannes
 clients, is a single parent who also has a preschool-aged child. Wanda has been unable to find
work since she was laid off from her position at a daycare center that allowed her to bring her
young son to work with her. She tells Roseanne that she is desperate for work, but even if she
could get a job, she would not be able to afford childcare. Roseannes own daycare provider
has just announced that she will be moving out of state at the end of the month. Roseanne is
considering offering Wanda a job as her daycare provider.
Answer:

2. Caseworker Lee met with a Vietnamese family who had recently immigrated to the United
States. The family was referred to him by a teacher who was concerned about the unkempt
appearance of one of the children, a 7-year old girl. When Lee visited the home, he found that
there were at least 12 people living in the two-bedroom apartment, which is a violation of the
rental agreement. None of the adults spoke much English, so the 7-year-old translated for
them. The child explained that the others in the household were her aunts, uncles, and cousins.
Lee presented the parents with a standard consent-for-services form and directed the child to
ask her parents to sign it.
Answer:

3. Ross is a social worker at a public high school. He is also a deacon at his local church, and he
volunteers twice a month at a shelter for pregnant teens. At school, he met with a 16-year-old
girl who confided that she is pregnant and asked for information on where and how to obtain
an abortion. Ross is strongly opposed to abortion on moral grounds.
Answer:

4. Maria is a counselor at a human services agency working with Clarence, a 51-year-old man
who was laid off from his job over a year ago and who has been unable to find work since.
Lately, Clarence has become increasingly despondent and angry about being unable to provide
for his family. He admits that he has been trying to find out where his ex-boss lives so he can
give him whats coming to him. When asked what he means by this, Clarence refuses to
answer and angrily leaves the office.
Answer:

BSHS 305 Week 5 Human Services Today and Tomorrow

Report
Complete Human Services Today and Tomorrow Report.
Format any citations in your report according to APA guidelines.

Click the Assignment Files tab to submit your assignment.

Human Services Today and Tomorrow Report
Your team has been chosen by the mayor to revamp the way human services are delivered in your
city. You have been given an unlimited budget and free reign to lease new facilities, create new
programs and services, hire new people, and purchase new equipment to help the Human Services
Department meet the demands of the 21st century, but you must provide persuasive evidence that
these are justified.

To decide what recommendations you should make, first study Ch. 3 of the text. Make sure you
have a good understanding of the following information:

The trends that predict the type of human services that will be needed in the future
Where and how human services are best delivered

To help you envision the kinds of changes and upgrades needed, review the following information,
which describes how human services are currently handled in this city:

There is only one facility that provides counseling or psychiatric services, including both
inpatient and outpatient care. It is located several miles outside the city, a decision that
was made 75 years ago, with the idea that people with so-called mental problems were
best kept away from the community. There is one administrative office in the downtown
area of the city. Individuals must come to this office to apply for public assistance or, they
can come to learn about available services. All paperwork is completed by hand and kept
in file cabinets. Except for therapists at the psychiatric facility, employees work exclusively
from this downtown office, so clients must travel to this location to keep appointments.

Review Ch. 3 of the text. This is the only resource you will need to complete this assignment.
Name your city. Be creative, as this is fiction.
Discuss each of the following questions with your team thoroughly:

What are the trends discussed in the reading that are likely to affect the types of services
your city will need to provide in the future?
Based on the predicted needs that those trends indicate, what services should your city
be prepared to offer? Remember, your budget is unlimited. Be as innovative and
extravagant as you like.
Where and how would the services be delivered?
How could the department improve its use of technology to benefit clients and
employees?

Write a 700- to 1,050-word report to the mayor, using the ideas from your team discussion that
describes your recommendations. Explain the rationale for your recommendations, which must be
supported by citations from the text. Remember to include a complete reference in APA format at
the end of your report.

Additional requirements:

Your report must be so as to be clear, direct, and concise.

Organize the report well. Your content should flow in a logical sequence. Use headings to
introduce each new main idea.
Spelling and grammar must be correct, including proper punctuation of sentences. A lack
of professionalism could sink the mayors trust in you and cause him to revoke your
budget.
While not required, you are welcome to add illustrations, diagrams, maps, or photos to
add interest and visual appeal. Have fun with the assignment, as you will never have an
unlimited budget again.

BSHS 305 Week 5 Final Exam

Complete the Final Exam.

Click the Assignment Files tab to submit your assignment.

Final Exam
Indicate your answer to each of the following questions by highlighting your choices. Each
correct answer is worth .5 points.

1. Which one of the following skills best helps the human services professional understand the
clients environment?
a. Listening
b. Report writing
c. Problem solving
d. Advising

2. Ethical codes adopted by a profession are usually based on the premise that
a. the solution to every problem can be found in the ethical code
b. professions can police themselves.
c. professionals cannot be trusted to make their own decisions
d. ethical codes will eliminate mistakes in service delivery

3. The concept of less eligibility was introduced in 1834 to

a. punish criminals
b. limit the expansion of services to the poor
c. promote institutional reform in prisons, almshouses, and asylums
d. emphasize the benefits of social engineering
4. Which of the following would be consistent with the medical model approach to delivering
human services?
a. Providing parenting classes for pregnant teens
b. Prescribing antidepressant medications
c. Providing subsidized housing
d. Running alcoholics anonymous group meetings

5. Managed care has influenced human services in all of the following ways EXCEPT
a. requiring more case management
b. requiring external review for all cases and procedures
c. recommending approval of the lowest level of care needed
d. raising the cost of services

6. Which one of the following best characterizes the Americans with Disabilities Act (ADA)?
a. Patterned after the Manpower Development Act
b. Patterned after affirmative action legislation
c. Intended to provide people with disabilities access to goods and services
d. Intended to address areas such as employment, goods and services, and
participation in the political process

7. Clients seeking human services can benefit from technology

a. without worrying about confidentiality issues
b. without knowing much about computers themselves
c. without physically meeting with a professional
d. without worrying about the quality of services

8. According to the text, factors that influence how a client defines and resolves a problem
include all of the following EXCEPT
a. the qualifications of the helper
b. the clients developmental needs
c. the clients cultural values
d. how the client perceives the situation

9. Supporting activities such as films, speakers, school programs, and pamphlets educate the
population, which is a goal of the
a. human service model
b. public health model
c. medical model
d. all three models

10. The whole person refers to one of the following:

a. the person and his or her environment
 b. the person and all the medical personnel involved
c. the person and relationships with all the family
d. the person and the problems he or she faces

11. Empathy is best described as

a. crying when someone else is hurt
b. feeling sorry for others
c. acceptance of others and seeing their situation from their perspective
d. being able to read another persons mind

12. Self-determination is a critical value because

a. the worker has the expertise to make excellent choices
b. the client needs to assume responsibility
c. the worker needs to take more responsibility
d. the client is resistant to help

13. Which of the following is the process that assists helpers with understanding their own
attitudes and feelings?
a. Self-awareness
b. Clinical judgment
c. Congruence
d. Ethical integrity

14. Important considerations when making a referral include all of the following EXCEPT
a. having the personal phone number and e-mail address of the person to whom you
are referring the client
b. ensuring that the referral agency is able and willing to provide the service the
client needs
c. knowing the eligibility criteria for the referral agency
d. determining that the referral agency is accessible geographically

15. The cornerstone of helping is

a. communication skills
b. rapport
c. the helping relationship
d. the clients

16. Which of the following is NOT true of crisis intervention?

a. It is a time-limited service.
b. It usually involves only one helper to provide services.
c. It focuses on the clients current life situation.
d. The helper must quickly establish trust.
17. The client empowerment model is effective when
a. clients are part of the majority culture
b. clients can easily articulate their cause
c. clients have past experience organizing
d. clients are taught how to promote change

18. A code of ethics includes all EXCEPT

a. the goals of the profession
b. guidance for professional behavior
c. contributions to a professional identity
d. instructions for all ethical dilemmas

19. The workers assurance that information the client divulges will remain between the two of
them reflects a commitment to
a. friendship
b. confidentiality
c. service
d. competence

20. What term refers to the clients right to know about helper qualifications, treatment
procedures, costs of services, confidentiality, and access to records?
a. Information strategies
b. Knowledge sharing
c. Informed consent
d. Ethical disclosure