Inquiry to Resolution The Inquiry to Resolution processes start with initial contact

from employees, customers, vendors, and partners to the Lease Center. A customer
service representative logs and tracks an inquiry through its satisfactory resolution,
which is then communicated to the appropriate designated parties. You define
processes to manage specific requests, such as insurance quotes, claims, Inquiry to
Resolution The Inquiry to Resolution processes start with initial contact from
employees, customers, vendors, and partners to the Lease Center. A customer
service representative logs and tracks an inquiry through its satisfactory resolution,
which is then communicated to the appropriate designated parties. You define
processes to manage specific requests, such as insurance quotes, claims, insurance
cancellation, contract transfers, equipment exchanges, asset modifications, and
lease renewals. You may enable customer and vendor self service.