How to make successful small talk on the phone

When we hear the expression small talk, perhaps it makes us think of some kind of trivial
conversation. But the opposite is true, says psychologist Bernardo J. Carducci, head of Indiana
Universitys Shyness Research Institute. Small talk not only builds relationships, he says, it also
helps to boost confidence. Many people think small talk is an innate talent. In fact, it is an
acquired skill. There is structure, and there are rules of engagement, he explains. If we know the
basic structure, we find it less intimidating to connect with others.

The challenge on the phone is that you cant see the other person. But the good thing is that you
dont have to spend too long with them. So you dont need to say much.

Here are some phrases for you to use for small talk at the start of a phone conversation
Oh, Mrs Wisnewski, how nice to hear from you.
Mr Robinson. Its good to hear from you. How are things in Boston?
Oh hi, Elaine. How are you doing?

Fine thanks, and you?

Im fine. How about yourself?
Ive been great. What about you?

Oh, cant complain.

Im prety good. Thanks for asking.

Hows the weather in your part of the world?

Are you having this nasty weather, too?

Its an ugly/wonderful day today.

I know. I think it may rain.

I know. You are absolutely right.
Thats true. I hope it doesnt rain.

Weve not spoken for quite a while. How are things with you? Did you have a nice time at Easter?

How to make a smooth transition from the small talk to the purpose of the call
You can make a smooth transition from the small talk by using well, so or anyway.
Well, Im glad to hear everything is going so well. (Slight pause) So, what can I help you with
today?
So what can I do for you, Annika?
Anyway, the reason I called is to invite you to our May picnic.

Here are some small talk phrases for you to use when you are ending a phone conversation
It was nice talking to you.
Well, it was really nice chatting. Ill talk to you again soon.
Thanks very much for calling. Ill talk to you again soon.

based on : Business English Training (http://www.komma-net.de)