Operations Management (English) - #2360 Assignment #1

Nguyen Ngoc Ha - #201760050

2. A firms strategy should describe how it intends to create and sustain value for its current
shareholders
3. What is the term used to describe individuals or organizations that are influenced by the
action of a firm? Stakeholder
4. How often should a company develop and refine the operations and supply chain strategy?
At least once a year
5. What is the term used to describe product attributes that attract certain customers and can
be used to form the competitive position of a firm? Competitive dimensions
8. A diagram that shows how a companys strategy is delivered by a set of supporting activities
is called a activity-system map
10. What is defined as the likelihood of disruption that would impact the ability of a company
to continuously supply products or services? Supply chain risk
18.
a. and b.

U.S LDC
Partial 90000/20105 = 4.48 (units/hour) 20010/15120 = 1.32 (units/hour)
Productivity
(Labor)
Partial 90000/63000 = 1.42 (units/hour) 20010/5120 = 3.91 (units/hour)
Productivity
(Capital)
Multifactor 90000/(20105 + 63000) = 1.08 20010/(15120 + 5120) = 0.99
Productivity (units/hour) (units/hour)
It is confusing when looking at the Partial Productivity figures. The parents operations seem
more productive when taking the Labor factor into account. However, considering Capital
Equipment factor, the subsidiary looks more productive. Overall, we cant tell clearly which
operation works better than the other based on these partial productivity figures.
Since Labor (hours) and Capital Equipment (hours) are similar units that can be substituted
for each other, multifactor productivity calculation can be used in this case. This measurement
method even gives us more sense when comparing the productivity in two locations under
examination.
c.

U.S. LDC
Partial productivity 90000/19500 = 4.62 (units/$) 20010/(21000/10) = 9.53 (units/$)
(Raw Materials)
The Raw Materials productivity figure of LDC is bigger than that of the U.S. This can be due
to the fact that raw materials costs in less-developed countries are usually lower than in
developed countries such as the U.S.