DE LA SALLE UNIVERSITY

COURSE SYLLABUS

COLLEGE: Ramon V. del Rosario College of Business DEPARTMENT: DSI

COURSE CODE: CPROBS2 (Critical Problem Solving 2)
CLASS DAYS AND CLASS TIME:
INSTRUCTOR(S):
CONSULTATION HOUR(S):

COURSE DESCRIPTION:
Critical Problem Solving 2 (CPROBS2) is a three-unit course which exposes business students to the
general principles of operations management amplified by the use of some quantitative tools in solving
business problems as fundamental elements scientific management. This course will extensively use
quantitative techniques and model building for business decision- making specifically in the area of
operations management. The course covers overview of linear programming models and its special
algorithms; decision-making theories and processes; transportation and project management models;
basic operations management models in systems design and control using manual and computer solution
methods.

LEARNING OUTCOMES (LO):

On completion of the course, the student is expected to be able to do the following:

to present in class the application of quantitative

models to management decision models through
Effective communicators project paper, case analysis and board work

Present and explain solution to assigned cases

to develop analytical thinking and proper reasoning in

the application of quantitative models to management
Critical and creative thinkers decision models.

to acquire the essential skills for the proper use of

quantitative techniques in business decision-making

Criticize, evaluate, interpret, and draw conclusions

from the most recent development in the field of
operations management

Technically proficient and competent

professionals and leaders
 to identify the various management science and
operations management tools to solve
production/operations problems used in business
decision-making;
to be proficient in building quantitative models
using computer software in operations research and
operations management such as in designing
product/service, layout, job, inventory management
of production systems
to establish the habits of neatness and orderliness in
presenting written solution to problems

Provide solutions that are implementable and

economically sound
Evaluate the economic and technical feasibility of
recommended solution

Service-driven, ethical, and socially

responsible citizens Challenge the Lasallian learners to realize their full
potential in applying quantitative techniques
through creativity; innovativeness; honesty; and
perseverance.
Ensure that the learners translate knowledge,
innovation, and creativity into something useful in
actual practice for the betterment of society and the
Church.
Recommend solutions to operations management
problems that will consider the legal, environmental
and social implication of suggested solutions
Prepare the learners to participate responsibly in the
world of work, family, community, nation and Church
by developing values of honesty, patience, and
perseverance in the process of finding solutions to
problems; and

Bring Christian perspectives to bear on human

understanding, skills and values of the learners
through realization of the role of quantitative
techniques in decision-making in enabling
businessmen to be more socially responsible.

FINAL COURSE OUTPUT:

As evidence of attaining the above learning outcomes, the student is required to do and submit the
following during the indicated dates of the term.
LEARNING OUTCOME REQUIRED OUTPUT DUE DATE
LO 1: present in class the
application of quantitative
models to management decision
models
LO 2: apply the theories of
quantitative analysis in solving
business problems and
to be proficient in building
quantitative models using
computer software in business
decision-making
: Design operation/production
system in an organization
: Design and implement
operating and control system in
an organization
: Recommend solutions to
operations/production problems
in an organization
LO 3:
apply the theories of quantitative
analysis in solving business
problems;
establish the habits of neatness
and orderliness in presenting
written solution to problems
Realize of the role of quantitative
techniques in decision-making in
enabling businessmen to be more
socially responsible.
RUBRIC FOR ASSESSMENT: (PROJECT PAPER AND CASE ANALYSIS)
CRITERIA STRONG ACCEPTABLE
4 3
Define the Accurately
Case analysis using Quantitative
Methods (QM for windows
software)
Project paper using management
science and operations
management models thru
Quantitative Methods (QM for
windows software)
Case Analysis
Quizzes. Homework/Seatwork,
Final Exam
Reflection on CSR and
Sustainability as
recommendations in cases and
project paper
UNACCEPTABLE WEAK
2 1
Accurately Misinterprets
At the end of each operations
management decision and
quantitative model (see Learning
Plan below)
Final exam day
Assigned group reporting day
At the end of each quantitative
model discussion
At the end of each case study and
project paper, students should
state recommendations with
consideration of corporate social
responsibility and sustainability
issues)
Offers biased
problem interprets interprets evidence, interpretations of
evidence, evidence, statements, evidence,
statements, statements, graphics, questions, statements,
graphics, graphics, etc graphics,
questions, etc questions, etc questions,

information, or the
points of view of
others.

Develop a model Identifies the most Identifies relevant Fails to identify Fails to identify or
important arguments for strong, relevant hastily chooses
arguments for choice of model arguments for model
choice of model choice of model

Acquire input data Identifies and Identifies and Fails to identify Fails to identify or
gathers the most relevant data and gather relevant hastily gathers
suitable for chosen data suitable for data for chosen
important data model chosen model model
suitable for
chosen model

Draws warranted Draws warranted Draws unwarranted Does not justify

and sensible, conclusions based or fallacious results or
Develop and conclusions based on solution conclusions procedures, nor
test the solution
on solution explain
conclusions

Analyze the Thoughtfully Offers analyses Ignores or Ignores or

results analyzes and and evaluations of superficially superficially
evaluates major obvious evaluates obvious evaluates obvious
alternative points alternative points alternative points of alternative points
of view of view. view. of view.

OTHER REQUIREMENTS AND ASSESSMENTS:

Quizzes, Assignments and Departmental Final Examination

GRADING SYSTEM:
Formative Assessments (3 quizzes) 50% 4.0 96 - 100

3.5 90 95.9

Creative Assessment 1: Group case analyses, 10% 3.0 84 89.9

assignments, seatwork, computer lab exercises,
2.5 78 83.9
class participation, attendance (any activity
analogous to these) 2.0 72 77.9

1.5 66 71.9

Creative Assessment 2: Group Project-Paper 10% 1.0 60 65.9

0.0 < 60

Summative Assessment: Departmental Final 30% **passing is

Examination 60%

TOTAL 100%

LEARNING PLAN:

LEARNING TOPIC WEEK LEARNING

NO.
OUTCOME ACTIVITIES

LO 1 Orientation 1 Discuss Policies on group case analysis

and project paper.

Format for both outputs is as follows:

1. Define the Problem

2. Develop the model

3. Acquire input data

4. Develop and test the solution

5. Analyze the results

6. Recommend courses of action to:

a. Solve the problem

 b. Address corporate social responsibility
and issues

LEARNING TOPIC WEEK LEARNING

NO.
OUTCOME ACTIVITIES

LO1 Introduction to Operations 1 Lecture and discussion on:

Management and
Quantitative Analysis Introduction to Operations Management
(OM)

- Operations and Productivity

Chapter 1 (Render et. al)
Chapters 1 and 2 (Heizer),
Supplement 5 sustainability
(Heizer)
- Ten Strategic OM Decisions
Origins of Management Science/
Operations Research

Corporate social responsibility and

sustainability issues

LO2, LO3 Design of Goods and Services 2-3 Lecture, discussion and seatwork on:
(Chap 5 Heizer)
Product and Service Design

- Design Methods and Techniques

Decision Theory: (Chapter 3-
Render)
Decision Theory Model
 Steps in Decision Theory Approach

The Criteria for Decision-making under

Uncertainty

Decision-making under the condition of

Risk

Expected monetary value and value of

perfect information

Application of Decision Trees to Product

Design

LO2, LO3 Forecasting (Chapter 4 3-4 Forecasting

Heizer)
- Types of Forecasts

- Time Series

Moving and weighted

averages

Exponential smoothing

Trend projections

Seasonal variations/with
trend

- Causal

Multiple
regression analysis

- Qualitative

Market research

Panel consensus

Historical analogy

Delphi method

- Monitoring and Controlling Forecasts

Adaptive Smoothing
LO1 QUIZ 1 5

LEARNING TOPIC WEEK LEARNING

NO.
OUTCOME ACTIVITIES

LO2, LO3 Managing Inventory (Chapter 5-6 Inventory Models

12 Heizer)
Independent vs Dependent Demand

Probabilistic models

Operating and Controlling the System

- Inventory control and decisions

- Economic order quantity with & without

instantaneous receipts

- Reorder Point

- Quantity Discount

- ABC Analysis

LO2, LO3 Process and Capacity Design: 7-8 Process Design:

Break even analysis
application (Chap 7, Four process strategies
supplement 7 Heizer)
Selection of Equipment

Service Process Design

Production Technology

Capacity Planning

Capacity
Bottleneck analysis and Theory of
Constraints
 Breakeven Analysis
Expected Monetary Value (EMV) analysis
of capacity decisions
Investment Analysis

LO1 Quiz 2 8

LO2, LO3 Location Planning Decisions 9-10 Importance of Location

(Chap 8 Heizer) Planning
Factors that affect location
decisions
Methods of Evaluating
Alternatives
- Factor rating
method
- Cost volume
analysis
- Center of gravity
Service Location Strategy

LO2, LO3 Layout Decisions (Chapter 9 10-11 Facilities Layout

Heizer)
- Types of Layout (office, retail, warehouse
and storage, fixed position, process
oriented layout

- Line Balancing (Assembly Line, Job

Shop)

LEARNING TOPIC WEEK LEARNING

NO.
OUTCOME ACTIVITIES

LO1 Quiz 3 12

LO1 PROJECT PAPER DAY 12-13 Project paper consultation with faculty and
CONSULTATION (Fieldwork) fieldwork.
 INTEGRATION (RELEASE 13
OF PRE-FINAL GRADES,
AND SUBMISSION AND
COMPLETION OF COURSE
REQUIREMENTS)

LO1 FINAL EXAM WEEK 14 CPROBS2 DEPARTMENTAL FINAL

EXAM

SUBMISSION OF GROUP PROJECT

PAPER IN SLIDING FOLDER IS
DURING THE FINAL EXAM DAY OF
CPROBS2

TEXT / MATERIALS:
Heizer, J. and Render, B. (2014). Operations Management Sustainability and Supply Chain Management
(11th ed.). Singapore: Pearson Education South Asia Pte Ltd.

Links for POM/QM FOR WINDOWS can be downloaded from the online resource link:

http://wps.prenhall.com/bp_taylor_in//14466195.cw/content/
http://wps.pearsoned.co.uk///9854540.cw/content/index.html

REFERENCES:

Anderson, D., Sweeney, D., & Williams, T. (2011). An Introduction to Management Science (13th ed.).
Cincinnati, OH: South Western College Pub.

Chase, Richard B., F. Robert Jacobs, and Nicholas J. Aquilano. (2004). Operations Management for
Competitive Advantage. New York: Mcgraw-Hill.
Levin, R., Rubin D., Stinson, J., & Gardner, E. (1992). Quantitative Approaches in Management (8th ed.).
New York: McGraw Hill. (a classic text in management science)

Render, B., Stair, R., & Hanna, M. (2012). Quantitative Analysis for Management (11th ed.). Upper
Saddle River, NJ: Pearson Education, Inc.
Stevenson, W. (2007). Production/Operations Management. (9th Ed)

Taylor, B. (2012). Introduction to Management Science (11th ed.). Upper Saddle River, NJ: Pearson
Education, Inc.

CLASS POLICIES:

The policies stated in this syllabus conform to that of the student handbook. The following reminders
should guide students on classroom policies.
1. Attendance will be checked. Student incurring absences of more than 20 percent of the total number
contact hours may be dropped from the class roll. This rule applies even if the majority of the absences
are excused. Any missed quiz due to absence or tardiness is the responsibility of the student. Students
with extracurricular activities duly officiated by the school may be excused only for the attendance. They
should be responsible for any missed quiz/exam or class activity.

2. Homework should be turned in on time. Late homework is not accepted.

3. Professionalism is expected of all students.

4. Copying other peoples work with or without their consent is punishable as per the student
handbook. Students caught plagiarizing other peoples work is considered cheating. Cheating is
considered a serious academic offense.

5. No make-up work would be given to any missed class activity without a duly authorized excuse
letter/medical slip.

6. Phones-off policy during classes. Phones or any other gadget must at least be put in silent mode. The
use of these gadgets must not in any way interfere with classroom or any academic activity.

7. Students caught cheating will be sent to the discipline office for necessary disciplinary action and
shall automatically be given a grade of 0.0.

8. Students cannot request for special projects in order to curve his/her grade. Scholars should be
especially mindful of the required grade needed for scholarship retention.

For other Class Policies, please refer to the student handbook.

Prepared by:

Dr. E. Sarreal
January 4, 2016