Tpo Tranaction process out sourcing

Lc Letter of Credit
Transaction process outsourcing a transaction between imports exeports
process it should involving into ratio processing

Leter of credit a letter provide by banker pricing decoding to importers

and exeporters
THE NEED
The critical success factor for all businesses is to focus on customer service and sales. Far too often, businesses
are forced to divert attention to operational issues rather than to customers. Business Process Outsourcing
provides an option for reduced costs and, most importantly, the refocusing of attention to the customer.
Significant cost savings are likely for functions that are non-customer facing, while customer facing transactions
can also be outsourced for consistent and effective delivery. To create a focus on customer service and sales and
to realize significant cost reduction simultaneously, BPO has proven to be an effective strategy.
THE SOLUTION...REAL EXPERIENCE
LoBue has worked with leading Business Process Outsourcing firms and their clients to streamline processes
and improve service. Having been involved on both sides of the BPO relationship (provider and customer),
LoBue is highly effective in recognizing opportunities for both.
LoBue has helped it's Clients to outsource many functions, Including:

Payments Processing

Item Processing

Document Retention

Procurement

Accounts Payable

Salary Processing

Document Handling

Recognizing Outsource Opportunities

While BPO is an effective strategy for many, it is not a universal solution for all. Depending upon the product or
service offering, certain functions may be considered mission-critical to some and not to others. In order to
assess opportunities for outsourcing, The LoBue Program Includes:

Situational analysis of current costs and service levels

Identification of in-house process and service improvements

Analysis of in-house vs. outsource option

Requirements Definition for solicitation of outsource bids

Definition of decision criteria for choosing vendors

Analysis of bids

Implementation

Improving Cost and Service of BPO Organizations

The LoBue Productivity and Service Improvement (PSI) methodology is optimally suited for BPO organizations.
Detailed process analysis and improvements result in service improvements critical to maintaining
competitiveness in the industry.
REAL RESULTS
Major Transaction Processing Company Bank, Retail, Government, Transaction Processor and
Outsource Contact Center Processor.
The new management team of a transaction processing company engaged LoBue Group to evaluate the entire
operating base of the company, including technology, sales and marketing, operations, organization structure and
location strategy.
Objectives included:

Restructure the company with Client facing front-ends and shared service centers for all back office
processes.

Consolidate, reorganize, and off-shore low end processing functions and centralize on-shore functions.

Plan and execute the migration of development activities to an off-shore center of excellence.

Re-engineer all technology support and operations functions.

Rationalize and consolidate off-shore Contact Centers and employ global best practices.

Re-engineer the entire global telecommunications network and topology, focusing on communications
between the US, Canada, India and the UK.

Refocus sales and marketing departments and implement contact and pipeline tracking systems.

Results Included:

Contact Center Business cost base was reduced to allow for aggressive marketplace actions and
business expansion.

Reorganization and establishment of consistent business processes resulting in dramatically improved

efficiency of process operations.
 Revitalized telecommunications network with significant new flexibility and reliability with a substantially
decreased cost.

Dramatic improvement in Finance and reporting operations and elimination of SEC and SOX related
issues.

Sale price of business line significantly enhanced due to cost reduction in expense base.

The entire business was redesigned, including a realignment of the organization to improve market penetration,
resulting in dramatically improved financial performance. Direct expenses reduced over $50 million and stock
price improved over 300%.
Productivity and Service Improvement of Back Office Operations of a Large Regional Bank
A complete review of the back-office operations for a US Regional bank resulted in the outsourcing of multiple
functions. LoBue recognized and quantified significant opportunity for outsourcing functions in order to reduce
cost and improve service. An analysis was conducted to determine the potential for in-house enhancements and
to calculate the full costs. Functions were outsourced to three separate vendors and included:

Document Archiving and Warehousing

Supplies Procurement

Statement Rendition

Mail and Distribution

The resulting cost savings allowed for a ten month payback of all consulting fees.

CONSUMER FINANCE

RETAIL BANKING

CORPORATE / COMMERCIAL BANKING

WEALTH MANAGEMENT

BPO AND TRANSACTION PROCESSING

CONTACT CENTER

INSURANCE

CARDS PROCESSING

INVESTMENT BANKING / SECURITIES

SUCCESS STORI