Facility Management and Operations

Services Overview
Uptime Institutes Facility Management and Operations (FMO) services ensure that a rigorous
management program is in place to govern and control the day-to-day successful operation of the
data center. FMO services provide a strategic approach to achieving the objectives of availability,
cost, and long-term performance/viability. Uptime Institute Professional Services provides consulting to
help establish the structure for best practices and maintain focus on the organization rather than
the individual. If a data center is managed and operated in a rigorous and consistent fashion, the
benefits include:

Increased return on investment (ROI)

Increased uptime
Increased data center efficiency in areas such as staffing and energy use
Reduced costs (lower total cost of ownership)
Reduced risks

Advisory Services
Uptime Institute Professional Services delivers a FMO program components include:
range of senior-level services that make use of the Strategy and organizational alignment
worlds largest database of data center outages and
Operations design review
incidents, and decades of experience working with
hundreds of data centers around the globe. The Operations planning
proprietary FMO methodology incorporates processes
Operations program development
and structures to help data center organizations
Readiness assessment
assess, develop, build, launch, and refine their
operations, whether preparing for turnover from a Tier Certification of
construction project or to attain operational excellence Operational Sustainability (TCOS)
throughout the life of the data center. Tier Certification of Design Documents validates the
infrastructure design. Tier Certification of Constructed
Advisory Services incorporate a series of interactive
Facility proves that a built facility adheres to the Tier
workshops that leave an organization equipped to
Certified design. The culminating Certification is
effectively manage and run a facility or portfolio.
TCOS, which identifies behaviors and risks beyond
When delivered in parallel with the design and build
design and construction that
of a new facility, they ensure operational readiness
impact a data centers ability
on Day 1, rather than after turnover. Alternatively,
to function over the long
individual workshops can address specific operational
term. TCOS recognizes
needs or challenges at any stage of the data center
data center excellence in
life cycle.
real-world performance,
where it matters most.
Facility Management and
Operations Methodology
The proprietary Facility Management and Operations
methodology is based on the Uptime Institute Tier
Standard: Operational Sustainability, incident and
failure analysis database research, and insights
gleaned from 20+ years of field experience working
with hundreds of data center organizations around the
globe.
Management & Operations (M&O)
Stamp of Approval
The M&O Stamp of Approval validates the critical
FMO Services
Accelerate building a new
operations program
Prepare new facilities for effective and
efficient operations on Day 1 (Go Live)
Improve an existing operations program
Provide unbiased third-party reviews
and recommendations based on
industry standards
Ensure industry standards are the benchmark

facilities management and operations practices of an for continuous monitoring and refinement

existing data center. As a stand-alone assessment Establish and sustain multi-site/multi-provider

of site performance, it reveals an organizations operations consistency
strength of leadership, and provides third-party
Optimize facility operations to
assurance that the site satisfies industry-recognized
meet organizational uptime and
criteria for 24x7 uptime. These criteria are proven to
business objectives
limit human errorthe leading cause of data center
outagesregardless of design and infrastructure. Ensure that the capital investment made in

The M&O criteria were developed by and for the data a data center will produce the most efficient

center industry, rather than being a re-interpretation returns possible

of standards originating in other industries, and

were ratified by a global coalition of facilities
management stakeholders.
Questions?
STITUTE APP Please contact your regional representative:
E IN

RO
TIM V http://uptimeinstitute.com/contact-us
UP

ED

or email us at: info@uptimeinstitute.com.

M&O ABC Company

Data Center Site
January 2012
VA L I
D 2 Y E A RS

Additional Services
Uptime Institute offers additional established and
customized services to help organizations assess their
physical infrastructure, optimize their management
and operations efficiency, and meet their uptime
objective. These include the Tier Gap Analysis and
Data Center Due Diligence Assessment.

Uptime Institute is part of The 451 Group, a leading technology

industry analyst and data company. Uptime Institute has office locations
in the U.S., Costa Rica, Brazil, U.K., Spain, U.A.E., Russia,
Taiwan, Singapore, and Malaysia.

Visit www.uptimeinstitute.com for more information.

2014 Uptime Institute, LLC. All rights reserved

00023 A