Vinaykumar: Hi

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Sanket: Good Afternoon ! VinayKumar, May I confirm your number , Is it 937055333
9?
Vinaykumar: ya
Sanket: How may I assist you?
Vinaykumar: please help me with bill problem
Sanket: Okay.
Sanket: I understand your concern. However, kindly be rest assured. I will try m
y best to help you with this issue.
Sanket: Could you please elaborate on your query?
Vinaykumar: the bill was something 2300
Sanket: Okay.
Vinaykumar: and they added 400 something to it and made it to 2700
Sanket: Okay.
Vinaykumar: that 400 was just charge as montly rental
Vinaykumar: but in that month i didn't get to use the dongle
Sanket: Let me check.
Vinaykumar: it was red for 2 months
Vinaykumar: i had agreed to pay 2300rs money but than i received the 400rs bill
Vinaykumar: i just want to say that if i was using the internet than the additio
nal bill of 400 i can pay
Sanket: You have been charged correctly.
Sanket: Before we proceed, Could you tell me on whose name is the account regist
ered, the email id and the date of birth according to the system?
Vinaykumar: vinaykumar bhandari
Vinaykumar: dob: 07/05/1994
Vinaykumar: email id: vinaykumar777777@gmail.com
Sanket: Okay.
Sanket: Thank you for providing the details.
Sanket: Please be online.
Vinaykumar: ok
Sanket: Please be online.
Vinaykumar: ok
Sanket: Thank you for being online.
Sanket: Rs. 3552.61/- was your previous bill in which yo got qwaiver of Rs. 1216
.57/- was the waiver provided to you so your remaining amount is 3552.61-1216.57
= Rs. 2336.04/-
And your current bill amount is Rs. 400/- which is 2336.04+400= Rs. 2736.04.
Sanket: you*
Sanket: Waiver*
Vinaykumar: i know about that
Vinaykumar: but i am talking about the current bill here
Sanket: And hence due to non payment your account is suspended.
Vinaykumar: i knw about that too
Sanket: You need to clear your pevious dues.
Vinaykumar: why was 400rs charged??
Sanket: Rs. 400/- is your monthly rental including service tax.
Vinaykumar: when 4g was released in Goa....i used for 1 month only after that th
e device got suspended and i had no internet
Vinaykumar: so why i should pay the 400rs bill
Sanket: And hence you have been charged correctly.
Sanket: Of amount Rs. 400/-
Sanket: Is there anything else apart from this I may assist you with?
Vinaykumar: i don't approve of the 400rs extra bill for not using the internet
Sanket: I apologize for the inconvenience caused to you.
Sanket: But you have to pay your dues in order to continue our servuces.
Vinaykumar: it's like i am giving reliance fee 400rs tip
Sanket: I am Sorry to know that.
Vinaykumar: and one more thing
Sanket: Are you online?
Vinaykumar: i had talked to a guy on the phone from ur customer care office befo
re they sent me the bill of 400rs
Vinaykumar: he said that i have to pay the 2336/- amount only
Sanket: As I checked your billing amount is Rs. 2744/-
Vinaykumar: and i even asked him that will there be another bill....and he reply
ied in return saying no...and on that day i even gave a request for disconnectio
n
Sanket: Okay.
Vinaykumar: please check this info
Vinaykumar: i know u guys keep recording of the calls made to you
Sanket: Sorry but we do not have rights for that.
Vinaykumar: but thats just wrong
Sanket: I am Sorry to know that.
Vinaykumar: u guys also kept the reliance down for 1 month when 4g was suppose t
o be release
Sanket: I apologize for the inconvenience caused to you.
\
Vinaykumar: and we didn't received a compensation for that in the bill
Sanket: You have recieved a waiver amount of Rs. 1216.57/-
Vinaykumar: and also u guys promised about 10gb free for 1st month while using 4
g
Vinaykumar: that was not provide for us
Sanket: Every new 4G customer was allocated a 5GB plan.
Vinaykumar: ya about the 5gb plan why were we not informed about it before hand
Vinaykumar: ??
Vinaykumar: we didn't get any email regarding the 5gb plan
Sanket: I will escalate your issue for your waiver amount to our concern team.
Vinaykumar: ur 5gb plan was very highly rated in terms of money
Sanket: But as I checked you have a waiver amount.
Vinaykumar: so as ur customer i was suppose to be informed
Sanket: I am Sorry to know that.
Vinaykumar: waiver amount u said it was because of the reliance was down for 1 m
onth right??
Sanket: It was because all of our CDMA customers had to face issue during upgrad
ing to 4G.
Vinaykumar: my monthly rent is 1500 and the waiver amount in same is less than m
y monthly rent
Vinaykumar: i understand the issue of 4g upgradation....but i was at loss of 300
rs...right??
Sanket: I am Sorry to know that.
But we do not have any other option.
Sanket: Are you online?
Vinaykumar: even if pay you guys the amount of the bill
Vinaykumar: u will sent me another bill of 400rs
Vinaykumar: than again i will have to pay that too
Vinaykumar: i also gave 2 request for disconnectiion
Sanket: You have been charged correclty, Rs. 400/- is your monthly rental.
Sanket: Are you online?
Vinaykumar: i would like to talk to ur supervisor or manager about this
Sanket: Okay.
Vinaykumar: can you arrange a phone call??
Sanket: I can provide the details where you can appeal your issue.
Vinaykumar: ok
Sanket: The details of Appellate Authority is as follows : -
Phone No. : - 18602002011
Email Id : - rcomappellateauthority.delhi@relianceada.com
Days and Timings for registration of complaints : - 09:30 am to 06:00 pm, Monday
- Saturday (excluding 1st and 3rd Saturdays & Public / National Holidays).
Sanket: Are you online?
Vinaykumar: ya
Sanket: Is there anything else apart from this I may assist you with?
Vinaykumar: can you tell me more about the 3500 bill??
Sanket: Please be online.
Vinaykumar: ok
Sanket: Your monthly rental was Rs. 1232.67/- and you were charged for overusage
of data.
Sanket: Overusage was Rs. 1120.46/-
Sanket: Is there anything else apart from this I may assist you with?
Vinaykumar: was there a due of previous month??
Vinaykumar: added to the bill
Sanket: And Rs. 1493.85/- was your previous dues for that month.
Vinaykumar: ya explain me that
Vinaykumar: i had payed every bill before the 3500/- bill
Vinaykumar: so how come the due??
Sanket: You have been charged for overusage when you were a CDMA customer.
Sanket: You have been charged correclty.
Sanket: Is there anything else apart from this I may assist you with?
Vinaykumar: i had made an enquiry to the reliance store when i went to pay the l
ast bill...they said my account had balance of -190
Sanket: You can contact our appealate authority reagrding your issue.
Vinaykumar: how can i be charged for overusage as CDMA customer??....my plan tha
t time was truly unlimited?? so overcharge is out of question
Sanket: Regarding*