Samantha Mosley

Spring Hill, FL 34610 | Samantha.mosley97@gmail.com

Summary
Growing up on a farm around many different animals taught patience and responsibility. Working at
Publix Supermarkets furthered my people, communication, and leadership skills. As a volunteer at
San Francis Animal Hospital I worked with a team of Vet Techs who showed how teamwork and
determination are vital skills to be proficient in. As a student in Professional Education courses at
PHSC I have had the chance to observe teachers instruct their students and to learn from their
teaching styles and resources.

Education
HIDSON HIGH SCHOOL | HUDSON, FL | 2015
High School Diploma
Certified Veterinary Assistant (CVA)

PASCO-HERNANDO STATE COLLEGE | HERNANDO, FL | CURRENT

Associate of Arts
Major: Education
Minor: U.S History

Skills & Abilities

Creative problem solver Certified Veterinary Assistant (CVA)

Exceptional communication skills Accurate money handling

MS Windows training Understanding of adolescent development

Quick learner Verbal and written communication skills
Time management skills Problem-solving skills
Multi-tasking ability Loss prevention training
Computer proficiency Observant Learner

CASHIER | PUBLIX | 04/2013 - CURRENT

Trained new cashiers on procedures, customer service and sales techniques.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Provided an elevated customer experience to generate a loyal clientele.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy
and resolving problems on the spot.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Developed positive customer relationships through friendly greetings and excellent service.

VOLUNTEER | SAN FRANCIS VETERINARY HOSPITAL | 01/2015 05/2015

Administered routine, post-operative and daily treatments to animals in collaboration with the
veterinarian.
Cleaned kennels, animal holding areas, examination and operating rooms, and animal
loading/unloading facilities.
 Examined animals to detect and determine the nature of diseases or injuries.

OBSERVER | HUSDON HIGH SCHOOL | 15 HOURS

Observed 15 hours of teacher instruction and other education aspects
Interviewed teachers about technology use in a classroom
Observed a departmental meeting
Engaged in conversations with educators about important education resources and tools
Documented each observation