TABLE OF CONTENT

OBJECTIVE

METHODOLOGY

DATA COLLECTION3

INTRODUCTION TO SIX SIGMA................................................................................................

HISTORY OF SIX SIGMA...............................................................................................................

WHAT IS SIX SIGMA......................................................................................................................

WHY SIX SIGMA DEVELOPMENT ?..........................................................................................

BENEFITS AND ADVANTAGES OF SIX SIGMA......................................................................

1. Improved Customer Loyalty......................................................................................................

2. Customer Satisfaction................................................................................................................
3. Business Results........................................................................................................................
4. Data Analysis Before Decision Making....................................................................................
5. Team Building...........................................................................................................................
6. Measure Value According to the Customer...............................................................................
7. Effective Supply Chain Management.......................................................................................
8. Design and Redesign Products/Services....................................................................................
9. Develop Leadership Skills........................................................................................................
10. Integration of Products, Services and Distribution..................................................................
11. Alignment with Strategy Vision, and Values...........................................................................
12. Supervisor Training.................................................................................................................
13. Generates Sustained Success...................................................................................................
14. Set a Performance Goal for Everyone....................................................................................
15. Enhance Value to Customers..................................................................................................
16 Accelerates the Rate Of Improvement.....................................................................................
17. Promotes Learning And "Cross-Pollination"..........................................................................
18. Executes Strategic Changes....................................................................................................

DOS AND DONTS OF SIX SIGMA............................................................................................

KEY CONCEPTS OF SIX SIGMA...............................................................................................

THEMES OF SIX SIGMA..............................................................................................................

THE SIX SIGMA ROADMAP.......................................................................................................

SIX SIGMA QUALITY TOOLS AND TEMPLATES.................................................................

IS SIX SIGMA RIGHT FOR US NOW ?......................................................................................

WHEN SIX SIGMA IS NOT RIGHT FOR AN ORGANIZATION...........................................

SIX SIGMA TRAINING.................................................................................................................

TRAINING THE ORGANIZATION FOR SIX SIGMA.............................................................

LARGE ORGANIZATIONS THAT HAVE ADOPTED SIX SIGMA.......................................

USE SIX SIGMA TOOLS TO MEET ISO 9000 REQUIREMENTS.........................................

USE THE ISO 9000 FRAMEWORK TO ASSESS A SIX SIGMA SYSTEM............................

CONCLUSION: IMPROVE CREDITIBILITY AND SUSTAINABILITY..............................

SIX SIGMA AND QUALITY MANAGEMENT GLOSSARY...................................................

CASE STUDY : SIX SIGMA IMPLEMENTATION IN BHARTI BROADBAND..................

WEBLIOGRAPHY.........................................................................................................................