Professional Documents
Culture Documents
Irfan Inayat
Farah Azam
Babar Rasheed
Faizan Abdullah
I, Irfan Inayat, Roll No. 0809-MBA-2015, student of MBA in the subject of Finance, Session
2015 2017, hereby declare that the matter printed in the Internship Report is my own work and
has not been printed, published and submitted as research work, thesis or publication in any form
in any University, Research Institute etc. in Pakistan or abroad.
Irfan Inayat
0809-MBA-2015
I would like to pay my heartiest thanks of gratitude to my supervisor Madam Nousheen Rasool
for her guidance and cordial behavior. I wish to express my gratitude to Mr. Najaf Yawar Khan,
Director & Chairperson, Management Studies Department, Govt College University Lahore,
who gave me the golden opportunity of writing my Internship Report. I am also very grateful to
the Waves staff for their cordial support. I would also like to thank the other teachers of
Management Studies Department who helped me in this research work. Finally, I would also like
to pay my heartiest thanks to my parents and my colleagues at Waves, Mr. Imran Yousaf, Mr.
khursheed Ahmad,Muhammad Tahir and especially Mr. Pervaiz Ahmad Butt, Chief Executive,
( Cool and Cool Industries) (Pvt.) Ltd who provided me opportunity of working with his
Company .
Irfan Inayat
I would like to dedicate this work to my parents and all who supported me in my
study and those who have helped me in the making of Internship Report.
It is certified that Irfan Inayat, Roll no 809-MBA-2015 has carried out all the
work related to this report under my supervision at the Management Studies
Department, Government College University Lahore, Pakistan, and the work fulfills
the requirement for award of MBA degree.
Supervisor:
______________________
Table of Contents
1. What is an Industry
1.1 Pakistan Industry
1.2 What are Home Appliances
Chapter II
Chapter III
Chapter IV
4. Companys Products
4.1. Refrigerators
4.1.1. Ice Magica
4.1.2. Kombo
4.1.3. Impressive Series
4.2. Air Conditioners
4.3. Home Appliances
4.3.1. Juicer Blenders
4.3.2. Sandwich Maker
4.3.3. Bread Toaster
4.3.4. Steam Iron
4.4. Deep Freezers
4.4.1. Glass Door
4.4.2. Single Door
4.4.3. Double Door
4.4.4. Triplet Plus
4.5. Microwave Ovens
4.5.1. Without Grill
Chapter I
1.What is an Industry
Industry is the production of goods or related services within an economy.[1] The major source of
revenue of a group or company is the indicator of its relevant industry.[2] When a large group has
multiple sources of revenue generation, it is considered to be working in different industries.
Manufacturing industry became a key sector of production and labour in European and North
American countries during the Industrial Revolution, upsetting
previous mercantile and feudal economies. This come through many successive rapid advances
in technology, such as the production of steel and coal.
Following the Industrial Revolution, possibly a third of the world's economic output is derived
that is from manufacturing industries. Many developed countries and many developing/semi-
developed countries (People's Republic of China, India etc.) depend significantly on
manufacturing industry. Industries, the countries they reside in, and the economies of those
countries are interlinked in a complex web of interdependence.
Classification:
Below the economic sectors there are many other more detailed industry classifications. These
classification systems commonly divide industries according to similar functions and markets
and identify businesses producing related products.
Industries can also be identified by product, such as: construction industry, chemical
industry, petroleum industry, automotive industry, electronic industry, meatpacking industry,
hospitality industry, food industry, fish industry, software industry, paper industry, entertainment
industry, semiconductor industry, cultural industry, and poverty industry.
Market-based classification systems such as the Global Industry Classification Standard and
the Industry Classification Benchmark are used in finance and market research(1).
Pakistan ranks as number 43-44 among the countries of the world in nominal GDP, 26th in GDP
with purchasing power parity and number 55 in the world in Factory Output.
Pakistan's industrial sector accounts for about 24% of GDP. Cotton textile production and
apparel manufacturing are Pakistan's largest industries, accounting for about 66% of the
merchandise exports and almost 40% of the employed Labor force. Cotton and cotton-based
products account for 61% of export earnings of Pakistan. The consumption of cotton increased
by 5.7% over the past five years while the economic growth rate was 7% by 2010 the spinning
capacity increased to 15 million spindles and textile exports hit $15.5 billion. Other major
industries include cement, fertilizer, edible oil, sugar, steel, tobacco, chemicals, machinery and
food processing.
The government is privatizing large-scale parasternal units, and the public sector accounts for a
shrinking proportion of industrial output, while growth in overall industrial output (including the
The country has immense reserves of various minerals and natural resources. Important minerals
found in Pakistan are gypsum, limestone, chromite, iron ore, rock salt, silver, gold, precious
stones, gems, marble, copper, coal, graphite, sulphur, fire clay, silica. The salt range in Punjab
Province has the largest deposit of pure salt found anywhere in the world. Balochistan province
is a mineral-rich area having substantial mineral, oil and gas reserves which have not been
exploited to their full capacity or fully explored, recent government policies have begun to
develop this region of the country and to tap into the immense resources found there. The
province has significant quantities of copper, chromite and iron, and pockets of antimony and
zinc in the south and gold in the far west. Natural gas was discovered near Sui in 1952, and the
province has been gradually developing its oil and gas projects over the past fifty years.[1]
Major reserves of copper and gold in Balochistan's Reko Diq area have been discovered in early
2006. The Reko Diq mining area has proven estimated reserves of 2 billion tons of copper and 20
million ounces of gold. According to the current market price, the value of the deposits has been
estimated at about $65 billion, which would generate thousands of jobs.
The discovery has ranked Reko diq among the world's top seven copper reserves. The Reko diq
project is estimated to produce 200,000 tons of copper and 400,000 ounces of gold per year, at an
estimated value of $1.25 billion at current market prices. The copper and gold are currently
traded at about $5,000 per ton and $600 per ounce respectively in the international market. [2]
Khyber Pakhtunkhwa Province accounts for at least 78% of the marble production in Pakistan.
Pakistan is home to some of the finest and purest grades of marble, granite and slate found in the
world. Much of the grades A Marble that is exported out of European countries like Italy actually
have their origins in Pakistan which previously lacked fine polishing and processing machinery.
The Government has taken steps to invest in this crucial sector with the recent establishment of
a Marble City within Balochistan.
The Mining and Quarrying sector grew by 6.8 percent in FY2016 as against 4.0 percent last year.
Calcite, Rock Salt, Phosphate, Marble, Gypsum, Dolomite, Soap Stone, Lime Stone and Natural
Gas posted a positive growth rate of 123.79 percent, 65.16 percent, 53.96 percent, 50.50 percent,
47.57 percent, 33.28 percent, 26.10 percent, 23.19 percent and 1.49 percent. However, some
witnessed negative growth rate during the period under review such as Magnetite 58.14 percent,
Barytes 42.12 percent, sulphur 37.18 percent, Crude oil 8.21 percent, Chromite 3.85 percent and
Pakistan's first oil field was discovered in the late 1952 in Balochistan near a giant gas field at
Sui in Balochistan. The Toot oilfield was discovered in the early 1960s Islamabad in the Punjab.
Production has steadily increased since then.
Pakistan's first gas field was the giant gas field at Sui in Balochistan which was discovered in the
late 1952.
Pakistan is also a major producer of Bituminous coal, Sub-bituminous coal and Lignite. Coal
mining started in the British colonial era and has continued to be used by Pakistani industries
after independence in 1947.
Manufacturing:
Large Scale Manufacturing (LSM) during July-March FY2016 registered a growth of 4.7 percent
as compared to 2.8 percent in the same period last year. The industry specific data shows that
most sub sectors recorded positive growth during the period July-March FY2016 over
corresponding period of last year i.e. Automobiles 23.43 percent, Fertilizers 15.92 percent,
Leather Products 12.18 percent, Rubber products 11.68 percent, Non Metallic mineral products
10.23 percent, Chemicals 10.01 percent, Pharmaceuticals 7.21 percent, Food Beverage and
Technology:
Pakistan has huge potential for the technology industry, which includes software development
and electronics manufacturing. Pakistan Aeronautical Complex recently started manufacturing of
Tablet PCs, ebook readers and notebooks in collaboration with INNAVTEK of China. Software
development also has a huge potential, which is being utilized as a result of numerous projects
initiated by the Government of Pakistan.
Construction:
After the devastating 2005 Kashmir earthquake Pakistan has instituted stricter building codes.
The cost of construction in Pakistan will increase 30 to 50% due to implementation of a new
building code which requires strengthening of structures to withstand earthquake of 8 to 8.5
magnitude. The demand for cement has increased due to reconstruction after the earthquake. The
price of cement has increased by 50% and Pakistan government banned export of cement to
lower the prices and the reconstruction costs.
Dubai Ports World, announced on June 1, 2006 that it will spend $10 billion to develop transport
infrastructure and real estate in Pakistan. Dubai Ports World is also discussing the possibility of
the company taking over operational management of Gwadar port in Balochistan.
Emaar Properties, announced on May 31, 2006 three real estate developments in the cities
of Islamabad and Karachi in Pakistan. The projects, with a total investment of $2.4 billion, will
include a series of master planned communities that will set new benchmarks in commercial,
residential and retail property within Pakistan.
The Federal Bureau of Statistics provisionally valued this sector at Rs.178,819 million in 2005
thus registering over 88% growth since 2000.
Pakistan has extensive energy resources, including fairly sizable natural gas reserves, some
proven oil reserves, coal (Pakistan has the largest coal reserves in the world, and a
large hydropower potential. However, the exploitation of energy resources has been slow due to
a shortage of capital and domestic political constraints. Domestic petroleum production totals
only about half the country's oil needs, and the need to import oil has contributed to Pakistan's
trade deficits and past shortages of foreign exchange. The current government has announced
that privatization in the oil and gas sector is a priority, as is the substitution of indigenous gas for
imported oil, especially in the production of power. Pakistan is a world leader in the use
of compressed natural gas (CNG) for personal automobiles. The short-term national energy
demand has expanded significantly since 2001 due to massive rise in sales of durable goods like
refrigerators, washing machines, split air conditioners. In 2004, Access Group
International announced plans to invest $1 billion over the next 5 years in solar cell manufacture
and wind farms. MOUs have been signed with Alternate Energy Development Board. [15] In
early 2005, the government approved a 25-year Energy Security Plan to boost electric capacity
eightfold.The Canadian conglomerate Cathy Oil and Gas signed a memorandum of
understanding in late 2006 to invest $5 billion in oil and gas exploration, development,
production and commercialization in Pakistan. The World Bank estimates that it takes about 32
days only to get an electrical connection in Pakistan. The Federal Bureau of
Statistics provisionally valued this sector at Rs.215,662 million in 2005 thus registering over
62% growth since 2000(6).
Major appliances.
Small appliances.
Consumer electronics.
This division is also noticeable in the maintenance and repair of these kinds of products. Brown
goods usually require high technical knowledge and skills (which get more complex with time,
such as going from a soldering iron to a hot-air soldering station), while white goods may need
more practical skills and "brute force" to manipulate the devices and heavy tools required to
repair them.
Definition:
Given a broad usage, the domestic application attached to "home appliance" is tied to the
definition of appliance as "an instrument or device designed for a particular use or function".
More specifically, Collins dictionary defines "home appliance" as: "devices or machines, usually
electrical, that are in your home and which you use to do jobs such as cleaning or cooking." The
broad usage, afforded to the definition allows for nearly any device intended for domestic use to
be a home appliance, including consumer electronics as well as stoves, refrigerators, toasters
and air conditioners to light bulbs and water well pumps.
History:
While many appliances have existed for centuries, the self-contained electric or gas powered
appliances are a uniquely American innovation that emerged in the twentieth century. The
development of these appliances is tied the disappearance of full-time domestic servants and the
desire to reduce the time consuming activities in pursuit of more recreational time. In the early
1900s, electric and gas appliances included washing machines, water
heaters, refrigerators and sewing machines. The invention of Earl Richardson's small
electric clothes iron in 1903 gave a small initial boost to the home appliance industry. In
the PostWorld War II economic expansion, the domestic use of dishwashers, and clothes
Chapter II
Cool Industries (Pvt) Ltd established in 1973, is a leading manufacturer of Cooling machines like
Deep Freezers, Split Air conditioners, Refrigerators, Washing Machines, Microwaves ovens and
Kitchen Appliances. It is headquartered at Hanjarwal Multan Road Lahore. It has its fully
automated manufacturing plants at Lahore. It has production capacity of 500 Refrigerators 400
Deep freezers and 500 Split AC per day that means refrigerators 182500 per annum, Deep
Freezers 14600 per annum and Split AC 182500 per annum in its full swing. It has 17 Sales
Points in major cities
of Pakistan and 154 Contract workshops. It hasnationwide dealership network of 1000dealers /
distributors all over Pakistan and also exporting its product to central Asia including
To win the utmost satisfaction, trust and loyalty of our valued customers
Chapter III
3. Departments of Waves
3.2.Sales Department
To provide customer a prompt, quality and reliable services at their doorstep Waves has a largest
after sales service network through out the country. By having 17 own service centers in all
major cities and one hundred and fifty-seven franchised workshops.
To take care of customer appliances all service centers have latest tools, equipmentsand
machineries.
After sales service team consist of Engineers and highly qualified staff with
great professional approach due to this reason customer feels confident, once their appliance are
being maintained.
Waves after sales service is the only service who provide the facility to customers by
meeting complaints same day on just one phone call.
Waves after sale service also provide the facility to customer of lifting their units from
residence to service center and delivering within 48 hours.
Waves after sales service give services warranty with replacement of one year of Indoor and
Outdoor of Split Air-conditioner.
Refrigerator
Air Conditioner
Deep Freezers
Split
Washing Machines
Microwaves oven
Recruitment
Finance
Finance deals with Banks
Accounts
Accounts deal with costing system, Billing & booking transactions as well as internal auditing.
Credit Control
This section of finance department deals with Credit and recovery procedures.
Chapter IV
4. Companys Products
4.1. Refrigerators
4.1.1. Ice Magica:
The conclusion is that users are satisfied about its energy saving capabilities but there is huge
shortage of power in the country presently that was why people do not go for split from any
company. All the companies facing severe downfall in sales volume of split AC due to severe
shortage of power and escalation in US Dollar so as to WAVES SPLIT AC&
REFRIGERATORS.. Therefore the factors account for downfall in Split AC, s and
1. https://en.wikipedia.org/wiki/Industry.
2. https://en.wikipedia.org/wiki/Industry_of_Pakistan
3. http://www.finance.gov.pk/survey/chapters_16/highlights_2015_16.pdf.
4. https://en.wikipedia.org/wiki/Industry_of_Pakistan
6. https://en.wikipedia.org/wiki/Industry_of_Pakistan
7. https://en.wikipedia.org/wiki/Home_appliance
8. https://www.scribd.com/document/172370670/Internship-Report-on-Waves-Cool Industry-of-
PAKISTAN