Shannon Massaquoi

267.979.0180|1219 Atwood Road Philadelphia, PA 19151|sm782603@wcupa.edu

Education
West Chester University of Pennsylvania, West Chester, PA May 2017
Bachelor of Science in Liberal Studies - Professional Studies
Minors: Health and Professional Education

Leadership
Residence Life and Housing Services, WCU January 2014 - May 2015
Resident Assistant (2014-2015): Assessed and responded to the needs of 30+ residents
Managed administrative tasks including room condition reports, maintenance requests,
incident reports, and the room change process. Enforced college policy.
Summer Staff Assistant (2015): Liaison between students on the floor/wing or in the
apartment building and the area supervisor.
Colleges against Cancer, WCU September 2012 - September 2015
Support local patients and organizations through frequent community service
Coordinate and participate and various activities to bring awareness to the cause

Work Experience
West Chester Diner, West Chester, PA October 2014 - Present
Server: Collaborate with a team of 4-8 servers as well as manager to ensure smooth
station management in a frequently fast-paced environment
Hostess: Contribute to a welcoming and friendly environment when greeting dining
patrons
Resolve customer problems or complaints with food and beverage orders
Waldron Mercy Academy, Merion Station, PA September 2010 - January 2015
After School Program Assistant: Oversee and monitor students. Provide a safe, clean, and
organized environment.
Assist in the planning and implementation of a daily program which will meet the needs
of the children in attendance
Perform a variety of low level clerical duties in support of program activities such as
preparing, typing, duplicating and filing materials; log and record information; answer telephones
and schedule activities as assigned.
Aqua America, Bryn Mawr, PA Summer 2011
Summer Intern: Schedule equipment maintenance and order supplies.
Purchase and manage supplies for the office along with performing photocopy and runner
duty
Maintains supplies by checking stock to determine inventory levels; anticipating
requirements; stocking items; delivering supplies to work stations.

Skills
Microsoft Office
Conversational Spanish
ASL