Section B

(15 marks)

B (i) Read the letter and answer the following question in the spaces provided.

List three emotions that you feel when you visited Sabah.
i. happy
ii. excited
iii. thankful

(3 marks)

B (ii)
Mrs Wang placed an order for five handkerchiefs and three pieces of cloth from an
online company where you work. Unfortunately, there was a problem with the
delivery. Mrs Wang has emailed the company to inform of the missing cloth.

Write an email to Mrs Wang to apologize and telling her the steps to get her missing
orders.
Write your answer between 50 to 80 words.

From: ______________________________________________
To: ________________________________________________
Subject: Apology for missing items in package
Dear Mrs Wang Wai Xin,
On behalf of my company , I would like to apologize for the missing items.
We will be fully responsible for the unfortunate mistake.
We will deliver the missing items as soon as possible within three working
days. In order for the company to do that, we need to have a copy of your receipt
as proof of purchase.
Once again we would like to apologize for the mistake and inconvenience
caused. Please continue to support and order from our company. Thank you.

Sincerely,
________________

(12
marks)

YR 6 SJK TEXTBOOK Unit 1- SUGGESTED ANSWERS Page 1