EXPRESSION

1. Expressing Complaint (Keluhan)

Huto : Hello Ms. Kilani, may I help you?

Kilani : Yes, I ordered portable hard disk two weeks ago. But,, until now I havent got
further information whether the product is ready or not.

Huto : Oh no! Can you tell me exactly what brand of portable hard disk that you ordered?

Kilani : It is Sun Disk 500MB.

Huto : Im very sorry, let me check it in the storage first. It must be there. I already
restocked it last week.

Kilani : Yes, please.

Huto : Hello Ms. Kilani, sorry for your long waiting. This is the product that you ordered.
Check it first to make sure.

Kilani : Yes, this is what I want. Thank you.

Huto : My pleasure Ms. Kilani, again, sorry for the inconvenience. If you have any problem
with that product, dont hesitate to come here. Ill give you free service.

Kilani : Okay.

2. Expressing Curiosity (Rasa Ingin Tahu)

Anto : Lex, may I ask something to you?

Alex : yes, about what?

Anto : I hear that you pass the scholarship program in USA

Alex : Yes, thats right

Anto : can you tell me how is the way?

Alex : okay I will tell you about that, but not today okay?

Anto : well, no problem

Alex : okay wait that moment, please?

Anto : alright (baiklah

3. Expressing Sympathy (Rasa Simpati)

Rio: Where are you going Fia?

 Fia: I am going to visit my grandmother. I heard she is sick. I am so worried about her.

Rio: Oh I am sorry to hear that. But trust me, she would be just fine.

Fia: Thank you for your sympathy Rio.

Rio: Do you want me to drive you to your grandmothers house?

Fia: Really?! I would be very grateful if you drive me there.

Rio: Okay. Lets go then.

4. Giving Instruction
Abi : Hi, How are you ?
Father : Hmm not good
Abi : Why?
Father : Because my exam is failed
Abi : Oh really ? Why your exam failed ?
Father : Im not study
Abi : You must study hard. Firstly, you have to prepare you material. Then read all the
lessons, Dont forget to ask your teacher when you do not understand. Finally, review you
lessons. So that your exam will be satisfying
Father : Yes father. Thank you

5. Expressing Promise (Janji)

A : I need help preparing for my presentation on Friday.

B : I could help you with that.
A : Are you sure you have the time?
B : I promise you that I have the time to do this. If I didnt, I wouldnt offer to help.
A : What would be the best time for you to help me?
B : Tomorrow night would work for me.
A : Should we just meet here?
B : OK, and Ill bring some information that helped me with my presentation.
A : Ill see you then.
B : See you tomorrow night