Service Contracts Application Overview (Features)

1) Parties to a Contract: Customer, Contract Organization and contacts of

both customer and contract organization can be defined along with the
roles of each contact (for example: Contract Administrator, Salesperson
and so on)
2) Install Base Integration: For Inclusion or Exclusion of Contract Coverage
for Products and/or Services, Service Contracts provides an
expandable/collapsible set of data from Install Base. Once a product is
identified to be included in a service contract, then any changes to them
in the Install Base (such as transfer of ownership, replacement or upgrade)
is reflected in the Service Contracts, to ensure that the information
contained in the contract is in line with that in the Install Base. For
Subscription Items, in the Item Master, two flags are enabled, Tracked in
Install Base and Subscription Contract Item Type in the Installed Base and
Service Contracts region respectively. A new item instance is created when
an item with the subscription category is saved on a contract.
3) Selling Usage: Service Contracts can contain definitions and selections of
Usage Item Consumables such as paper for printing and cash for ATM
machines that customers may want to be replaced at regular intervals
along with service coverage details (such as field service and customer
support etc.) Integration of Service Contracts with Install Base enables
users to get the usage information for products covered in a contract.
4) Billing Usage: Customers may choose to pay on any of the multiple
options available, for example, the actual quantities of product they use, a
fixed quantity or value for each billing period. Where the actual usage
numbers are not available, a Default value defined based on an average of
the historical monthly usage numbers. Service Contracts also support
Price Breaks for varying the price applied depending on the volume used
subject to a minimum number (Say 1000 Units).

Service Contracts Setup (Implementation Sequence)

1) Service Contracts application must be registered with Oracle Quoting to

enable contracts to be created for services (Quoting Sales Manager: Setup
-> Quick Codes. ASO_ORDER_FEEDBACK_CRM_APPS
2) Time Unit of measure needs to be mapped for Service Contracts because,
UOM Conversion in Service Contacts is done differently for Time UOM than
the normal conversion of time in other Oracle Applications, as Service
Contacts time units must have the contract coverage in seconds, minutes,
days, weeks, months and years. (Service Contracts Manager -> Setup ->
Service Contracts -> Time Units -> Time Unit of Measure) After you save
time definitions, cannot delete or update them.
3) Status and Operations: You can control the operations (for example,
whether a contract can be updated online or not) by setting up statuses
and operations. The category of the contract at the time of defining the
contract and the status determines the possible operations. (Service
Contract Manager -> Setup -> Service Contracts -> Statuses and
Operations)
 4) Registering a Source as JTF Object: Service Contracts can be implemented
to pick data from legacy systems other than those seeded with the
application by defining a view and integrating the view into a JTF Object.
5) Defining a Process: A system routine procedure can be invoked by either:
an outcome, a function, a quality assurance checklist, auto numbering, a
change request process or to approve or renew can be defined by the
user. (Service Contracts Manager Responsibility -> Setup -> Service
Contracts -> Process Definition)
6) Quality Assurance Checklists: The application validates a contract before
the user can submit it for approval. Each checklist consists of one or more
processes. In addition to the seeded QA Checklist, the user can define a
new QA Checklist. Seeded QA Checklist is automatically executed. User
defined QA Checklist can be included for execution by using the profile
option OKC: Default QA Checklist (Service Contracts Manager -> Setup ->
Service Contracts -> QA Checklist)
7) Roles and Role Sources: Service Contacts allow the users to define Party
Roles and Contract Roles. Also the users can define the LOVs that appear
as Role Sources (Service Contracts Manager -> Setup -> Service
Contracts -> Categories and Sources -> Party Roles; Role Sources)
8) Setting up Categories: A Category is a type of contract (Example: Service
Agreement, Subscription Agreement, Warranty etc.) Contract categories
are seeded in Oracle Service Contracts. You must assign access to a
category in order for a given responsibility to read or modify contracts.
(Service Contracts Manager -> Setup -> Service Contracts -> Categories
and Sources -> Categories
9) Define Coverage Types: You can define coverage types as required
(Service Contracts Manager Setup -> Service Offerings -> Coverage Types)
10) Defining Standard Coverage and Subscription Templates: Oracle
Service Contracts enables you to define a standard set of templates, to
create offerings for a common set of agreements used by your
organization, and modify them to meet your customers' requirements. You
must set up standard coverage and subscription templates, before you
can define the service and subscription items to sell (Service Contracts
Manager Setup -> Service Offerings -> Standard Coverage/Subscription
Template)
11) Creating Contract Items in Inventory: You must created Contract Items in
Oracle Inventory before you sell to your customers
12) Defining Contract Groups: You can set up contract groups, both Public and Private, to
help you organize contracts more effectively. Public groups are available to all users, while
Private groups are available to the user who creates them (Service Contracts Manager
Contract Groups -> Contract Groups)
13) Setting up Autonumbering: The following table shows examples of the First Number
based on the various combinations selected.

Busin Operat Class Categ Pref Suf Seq Seq Leng First
ess ing ory x x Fro To th Numb
Unit Unit m er
USA - Servi - US- -SRV 99 1000 5 US-
ce 0 0009
 9-SRV
UK - Servi - UK- -SRV 1 2000 5 UK-
ce 0 0000
1-SRV

You can use the Autonumbering form to set up contract numbering. In the top
section, you decide how to number the contracts. There is only one header level
record for the entire installation. In case of a user-defined function, there will be
no details required and the Sequence Details region is grayed out.
Site
A sequence number can be by installation site. One row is active in the Sequence
Details region. This selection allows entry of Prefix, Suffix, Sequence Number
From, Sequence Number To, Format Length, and Allow Manual override in the
Sequence Details region. Business Group, Operating Unit, Class, and Category A
sequence number can be generated for any of the preceding attributes. These
attributes are selected from an LOV. Please refer to the Truth table for possible
combinations of contract attributes for generating sequence numbers
automatically.
User Function
A user defined function offers the flexibility to build in more logic for generating a
sequence number. For example, you can have the contract number reflect the
date and sequence when the contract becomes active, such as 03222001001.
Enforcing Number Generation
The Allow Manual check box indicates whether the contract number is a
protected field or not. When this check box is not selected, the number is
generated automatically and this field is protected. If you select this check box
the contract number is automatically generated only when the contract number
field is left blank.
Prefx and Sufx
Free form fields help provide classification coding to a contract. You can use
these fields to add a separator or delimiter. These values are characters only.
Sequence Numbers
You may choose to specify a starting and ending number for the numeric part of
the contract number sequence. If the contract number exceeds the specified
range, depending on the selection of the Allow Manual check box, you are
prompted to extend the range or enter a unique contract number.
Format Length
You can specify a formatting length for the numeric part of the contract number
sequence. The total contract number length (concatenated suffix, number prefix)
cannot

Profle Options related to Auto Numbering:

OKC: Document Sequence Name (Value could be DOC_SEQ)
Sequential Numbering Always Used

14) Defining Service Availability: Service availability are services that can be
sold to certain parties or to cover certain products. As well as defining those
services that are available. Exceptions can be listed to identify those services
that are not available for parties or for products. The Generally Available
check box determines whether the entries in Product and Party tabs are
inclusions or exclusions. By selecting the Generally Available check box for a
service, all products and parties listed in the tabs are excluded from receiving
the service. (Service Contracts Manager Setup -> Service Offerings -> Service
Availability
15) Defining Cotermination: You can set any or all of a customer's
service lines to a end on a predetermined day of the year. For example,
some customers may require that any services that are sold to them at
any time during the year all end on December 31st, so that they can
review and negotiate their renewals at a single point each year (Service
Contracts Manager Setup -> Service Offerings - > Service Cotermination
16) Setting up MOAC
17) Setting up AME