Retail Consulting Group

UPLIFT YOUR STORE & STAFF PERFORMANCE

THROUGH 6ONE5S RETAIL MANAGEMENT PROGRAMS

6one5s Retail Management programs will help you grow your business & increase
profitability by utilising industry BEST PRACTICE.
Our retail management programs can be delivered through Instructor Led Training and/or
Online Learning.
Our programs are designed to uplift store profitability through our proven methodology.

6one5 Programs are Unique

Business Outcome Focused

This course is about delivering business outcomes and doesnt just
focus on what to do, but gives you the practical skills which can be
implemented in your stores.

Proven Global Training

6one5 Retails courses have been developed from extensive global
research and benchmarking. They are based on our experience of
training 30,000 retail managers over the last 10 years.

Based on Your Own Store

All training activities are based on applying the learning to each
individual store utilizing 10/20/70

We create extraordinary results using our 6one5 philosophy. This says that when you:

Increase sales by 6%
Increase margins by 1%

Reduce costs by 5%

You can achieve up to double the current profit of your stores (depending on the margin).

Copyright 2013 6one5 Retail. All rights reserved

 Retail Management
Retail Consulting Group

6one5 can facilitate Instructor Led Training or can

licence our retail management programs using
a Train-the-Trainer approach

6one5 Mini MBA of Retail

6 Day Program Outline:

Day 1 Customer Relationship Development

Day 2 Managing the Finances of Your Retail Store

Day 3 Visual Merchandising

Day 4 Retail Sales & Service

Day 5 Leadership and Coaching

Day 6 Manage Your Human Resources

Delivery:
This 6 day workshop is conducted in an interactive workshop style using examples, role
plays, discussions and a final presentation. Each participant will build a plan for their own or
pre-selected store around how to make substantia bottom line improvements. Typically the
course is delivered 1 day a month over 6 months to enable implementation from day1.
Typically we incorporate the store strategy of the retailer into the content.

A person without a 6one5 also offers the

smiling face, should ability to design custom
not open a shop training courses that
are specific to your
Chinese proverb by Confucius,
2,500 years ago
business needs!

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 Retail Training Programs
Retail Consulting Group

Training is the key to your business success!

Uplift the performance of your team by investing in their development and
training. 6one5 will partner with you to achieve your performance goals!
The Facts:
There is a direct correlation between high performing retail managers and
store profitability.
Top 25% of stores outperform the average store by 40%
On average only 30% of retail sales staff are effective, learn how to increase
this % through coaching & measurement
The top retailers in the world & their sales people use a 5-step sales process

6one5 Face to Face Courses

Retail Management Courses Frontline Staff Courses
Lead & Coach Your Team 1 or 2 Days Sales & Service 1 or 2
Mini MBA of Retail 6 Days Days

Manager Development Program up to 14 Days Visual Merchandising 1

Day
Topic 1 Marketing to Grow Your Retail Business

Topic 2 Teams Traineeships

Topic 3 Category Management & Buying Certificate IV in Retail

Management 6 Days
Topic 4 Business Planning
Diploma of Management
Topic 5 Category Management 8 or 9 Days
Topic 6 Finance, Cash Flow & Cost Management Certificate IV in Business
Sales 6 Days
Topic 7 Retail Analytics

Topic 8 Lead & Manage Your People

6one5 also offers the
Topic 9 Performance Management ability to design custom
training courses that
Topic 10 Human Resource Management and OH&S
are specific to your
Topic 11 Recruit, Select & Induct Staff business needs!

Copyright 2013 6one5 Retail. All rights reserved

 Retail Management eLearning Programs
Retail Consulting Group

Utilise our Retail eLearning courses to train your store

managers without them having to take time out of the store!

Retail Leadership ELearning and Innovative Delivery

Methods
We have developed and aligned our face to face programs to enable a multiple
modality training approach.
These programs have been developed into 11 languages for one of our global clients.

6one5 Retail Management

eLearning Courses
Lead and Coach Your Retail Team
Managing the Finances of Your Retail Store
Retail Sales & Service
Visual Merchandising
Promotional Planning and Calendar
Creating Loyal Customers utilizing a Customer Database
How to Develop a Website for Your Store

Copyright 2015 6one5 Retail. All rights reserved

 Retail Management eLearning Programs
Retail Consulting Group

Lead and Coach Your Retail Team Duration: 1.5 hours

It is a misconception that retail staff can achieve great results on their own. While their
individual skills are important, their success largely depends on how they are coached
and led by the retail manager.
This course will focus on the role a retail manager plays in the development of their
people through how they are led and coached.
This course will provide store managers with a range of tools to support them in their
professional development as a leader and manager. It will support managers in shifting
the performance of their retail team to best practice.

Modules:
1. Leadership and Management
2. Develop Your Leadership Capability
3. High Performance Cultures
4. When and How to Coach Your Team

Managing the Finances of Your Duration: 2.0 hours

Retail Store
Being a successful retail manager is dependent on the managers understanding of
finance and numbers.
In order to manage a store effectively and make a profit, it is essential that manager
uses the right financial measures and management reports to measure store and staff
performance.
In this course we will help to make retail finance easy. The objective of this course is to
help you double your net profit through better financial management and reporting.

Modules:
1. Managing the Finances of a Retail Business
2. The Retail Profit and Loss
3. Budgeting and Forecasting
4. Increasing Revenue
5. Margin Management
6. Managing Expenses
7. Implement Retail Finance in Your Store

Copyright 2015 6one5 Retail. All rights reserved

 Retail Management eLearning Programs
Retail Consulting Group

Retail Sales and Service eLearning Duration: 1.5 hours

This one hour interactive course covers the capabilities and skills used by the best sales
people in the world. It also provides retail managers with strategies to coach their retail
team.
The focus is on exceeding customer expectations on a consistent basis to create a
competitive advantage for your stores. The course covers our 5 step sales process
which is aligned to the way customers buy.
This course doesnt just focus on what to do, but gives you the practical skills which can
be implemented in your selling approach with customers.

Modules:
1. Introduction to Sales and Service
2. Welcome Customers into Your Store
3. Understand Customer Needs
4. Advise Customers
5. Close the Sale and Thank the Customer
6. Strategies to Manage Customer Complaints

Visual Merchandising eLearning Duration: 2.0 hours

Visual merchandising today forms a critical element in retailing. Your windows, store
entrance and displays need to be designed to engage with customers and encourage
them to enter your store and purchase items.
Retail managers today who understand what appeals to customers and what types of
displays are likely to induce buying behaviour, can increase customer loyalty and offer a
superior and memorable shopping experience.
At the end of this program retail managers will have the confidence to design and
implement impactful displays in their store.
Modules:
1. Principles of Visual Merchandising
2. Enhancing the Customer Experience
3. Attracting the Customer
4. Merchandising for Maximum Impact and Sales
5. Maximizing Hot Spots
6. Signage
7. Implementing Visual Merchandising In Your Store

Copyright 2015 6one5 Retail. All rights reserved

 Retail Management eLearning Programs
Retail Consulting Group

Promotional Planning and Calendar Duration: 20 minutes

This short eLearning course will guide retail managers in planning promotions and
developing a promotional calendar for their store. The course focuses on local
promotional activities that are separate from head office driven activities. For example
visual merchandising promotions and local marketing events.
Managers will be able to plan for the year ahead using an interactive promotional
calendar, which can be printed out and implement throughout the year.
Planning promotions is the key to increasing sales and attracting new customers to your
store. This course will help managers achieve maximum results through planning
promotions well in advance.
Topics:
1. Planning for Promotions
2. Importance of Planning Promotions
3. Local Promotions
4. Step-by-Step Guide to Build a Promotional
Calendar
5. Promotional Calendar Example
6. Your 12 Month Promotional Calendar

Copyright 2015 6one5 Retail. All rights reserved

 Retail Management eLearning Programs
Retail Consulting Group

Build a website for your retail store Duration: 30 minutes

This 20 minute eLearning module will guide you in developing a website for your store. It
will provide you with an understanding of why it is essential to have a website and how to
go about developing one.
The objective of the module is to provide retailers with the support and knowledge to feel
comfortable developing a website and online presence for their store. By developing a
website this will support you in driving traffic to your store.

Modules:
1. Why retailers need a website or online
presence
2. Benefits and barriers of taking your retail
business online
3. Types of online methods
4. The process for developing a website for
your store
5. Choose your domain name
6. Sign up for website hosting
7. Plan your website
8. Determine your website platform
9. Maximize exposure for your website

Creating Loyal Customers utilizing a

Duration: 30 minutes
Customer Database
This 15 minute eLearning module will provide retailers with an understanding of
customer databases and how they are used to communicate with and create loyal
customers. It will provide you with an understanding of how to build closer relationships
with your customers, be competitive and create a loyalty program.
The objective of the module is to provide retailers with the knowledge of how to develop
and implement a customer database and utilize this to create loyal customers
Modules:
1. What is a customer database?
2. Why retailers need a customer database
3. Sources of Data
4. Capturing the Data
5. Customer Database System
6. Calculate your customer database goal
7. Utilizing Your Customer Database to Create Loyal
Customers

Copyright 2015 6one5 Retail. All rights reserved

 Retail Training Approach
Retail Consulting Group

Multiple Modality Approach

6one5 Retail Management courses have been developed in face-to-face
training and online learning.
6one5 recommends a combination of the two training methods for
optimal learning.
We can work with your leadership team to map out a training rollout plan
for your retail staff that incorporates Instructor Led Training, eLearning,
Train-the-trainer and Webinars

6ONE5 RETAIL DELIVERS RESULTS FOR CLIENTS

Singapore Changi Airport
Number 1 in the World for Airport Service
Skytrax World Airport Awards 2010
Project Brief
Changi Airport had dropped to the number four Airport in the world in the passenger-
voted award system regarded as the industry benchmark. 6one5 was engaged to
develop a sales and customer service culture through training all 500 retailers including
5.000 managers and frontline staff.
6one5 Capability
6one5 developed a bespoke customer service program called Lets SMILE and
incorporated this into a complete change management program. The course was so
successful it was also rolled out to 11,000 police, back office and customs staff.
Outcome
This two year project resulted in Changi being awarded the Best Airport in the world.

Copyright 2015 6one5 Retail. All rights reserved

 Our Clients and Experience
Retail Consulting Group

Our relevant local and global experience includes the

clients listed below.

Copyright 2015 6one5 Retail. All rights reserved