Donna Lee Fitzgerald

121 Pebble Brook Drive

West Columbia, SC 29170     USA
Tel: (803) 397-3662
Email: donnalfitz@gmail.com

OBJECTIVE

Free-lance contract work in technical writing, software documentation, online help design, article writing, and web content writing.

SKILLS SUMMARY

l IT Professional. Specializing in software documentation and online help design and development for large-scale computer systems
l Technical Writing. Expertise in writing for all phases of an IT project, from life-cycle documents to online help articles to training materials
l Software Development. Extensive experience with a variety of software development platforms and applications including Micro Focus Mainframe Express
Enterprise Edition
l Communication Skills. Excellent communication skills, both written and oral
l Source Control Systems. Familiarity with Endevor, Harvest, SharePoint
l Team Player. Ability to work effectively within a collaborative writing environment
l Documentation Tools.  Proficiency with MS Word 2003/2007, XHTML, CSS, XMLSpy, XML, XSLT, HTML Help Workshop, PowerPoint 2007, 
OpenOffice, Inkscape, SharePoint
l Programming Languages. In-depth knowledge of COBOL, FORTRAN, APS, Assembler, JCL, DB2, CICS, XHTML; Some Perl, JavaScript, PHP

EDUCATION:

l Date: May 2009 (In Progress)

Online-Learning.com
Ottawa, Ontario
Certificates in Professional Technical Writing and Online Help System Design

l Date: May 1981

University of Virginia
Charlottesville, Virginia
Bachelor of Arts, History

WORK HISTORY

l Date: November 1981 to Present

Documentation Specialist/Software Systems Engineer (29 yrs)

¡ Blue Cross Blue Shield of South Carolina (contractor), Columbia SC --- April 2002 - Present
¡ Prudential Inc., Jacksonville FL --- April 2000 - April 2002
¡ InterSolv, Inc., Colorado Springs CO --- September 1994 - December 1997
¡ CPSI, Inc., Baltimore MD --- July 1993 - June 1994
¡ SES, Inc., Arlington VA --- July 1991 - July 1993
¡ Chartway Technologies, Inc., Rockville MD --- April 1989 - July 1991
¡ InterSoft, Inc., McLean VA --- April 1998 - April 1989
¡ Jurgovan and Blair, Inc., Potomac MD --- March 1986 - April 1998
¡ Computer Task Group, Inc., Baltimore MD --- September 1985 - March 1986
¡ John Broughton Associates, Inc., Richmond VA --- June 1982 - September 1985
¡ Central Telephone Company of Virginia, Charlottesville VA --- November 1981 - June 1982)

l Date: March 1998 to Present

Jewelry Designer / Business Owner (12 yrs)

¡ Fashionably Wired, West Columbia SC --- March 1998 - Present

l Date: March 1998 to Present

Web Developer / Content Writer / Blogger (12 yrs)

¡ www.fashionablywired.com, Website --- February 2002 - Present

¡ www.lindaknight.biz, Website --- March 2010 - Present
¡ www.fatsplumbing.com, Website --- July 2010 - Present
¡ www.typesofales.com, Internet blog --- June 2010 - Present
¡ www.everythingcrafty.com, Internet blog --- February 2010 - Present

PERSONAL INTERESTS

l Jewelry Design
l Writing Children's Stories
l Quilting

REFERENCES

Available upon request