T-Smooth Creations

Email: mcclinaj@email.uscupstate.edu

Online Portfolio: www.t-smoothcreations.blogspot.com

OBJECTIVE:

An employee that will add value to the company by increasing profit, improving
customer satisfaction, and improving business operations. Has experience with
Microsoft Office. Great organizational and management skills will ensure that the
company stays up to date with important documents.

EDUCATION:

University of South Carolina Upstate, Spartanburg, South Carolina

Bachelor of Arts in Information Management and Systems with a concentration in

Communications (December 2010)

Relevant Courses: Concepts of Information Management & Systems, Visual

BASIC Programming I, Organizational Information, Social Informatics,
Networking Technology, E-Commerce and the Internet, Relational Databases,
Data Warehousing, IT Project Management, Executive IT Management,
Technical Presentation, Web Page Construction, Theories and Principles, Survey
of Mass Communication, Interpersonal Communication, Law and Ethics of the
Mass Media, Writing and Computers of the Mass Media, Senior Research

Grade Point Average: 3.4

WORK EXPERIENCE:

Customer Service Associate – Food Lion / Spartanburg, SC / May 2007 –

Present / Part-Time

-Maximize sales by providing extraordinary customer service and minimizing

shrink through proper utilization of standard practices.

Information Technology Communications Internship – ESPN SPARTANBURG /

Spartanburg, SC / Aug 2009 - Dec 2009 / Contract

-Provided technical support (recording, debugging, customer service) for the

"Open Mic Daily Show."

-Researched trivia questions and various show topics for the "Open Mic Daily
Show."
-Developed a client database in Microsoft Access for client management.

Sales Assistant (Volunteer) – ESPN SPARTANBURG / Spartanburg, SC / May

2010 - July 2010 / Volunteer

-Typed contracts that were used as official business documents for the sales
department.

-Experienced data entry through a contact and customer program called ACT! By
Sage.

-Organized important customer files for the sales department.

COMPUTER SKILLS:

-Microsoft Office (Word, Excel, Power Point, Access, Project Management, One
Note, Outlook)

-Oracle (Structured Query Language Databases)

-Visual Basic (Program Editor)

-ACT! By Sage (Contact and Customer Manager)

-Windows XP / Windows Vista / Windows 7 / Mac

-Web Site Construction / Blogs / XML / HTML / CSS

JOB SKILLS:

Advising people, analyzing data, calculating numerical data, finding information,

handling complaints, handling detailed work, speaking to the public, writing
letters / papers / proposals, remembering information, screening telephone calls,
analyzing problems, taking personal responsibility, making decisions, and
expressing feelings.

ACCOMPLISHMENTS:

-Chancellor / President’s Honor List (4.0 GPA) for the fall 2008 semester at the
University of South Carolina Upstate.

-Dean’s Honor List (3.5 GPA) for five semesters at the University of South
Carolina Upstate.

References Available Upon Request