Assignment # 2

Emotional Exhaustion and Work-Family Conflict

Topic: Literature Review

Submitted To: Dr. Amjad Ali

Submitted By: Naila Bibi

Registration #: FA16-R64-004

Date: 17 April, 2017

COMSATS Institute of Information Technology,

Abbottabad
 Emotional Exhaustion and Work-Family Conflict

Literature Review

Conflicts between work and family are a source of stress for many workers
(Duxbury, 2003). The situation is known as work-family conflict, which refers
as a situation in which the demands of work and family roles are mutually
incompatible (Greenhaus & Beutell, 1985). Work can interfere with family
(known as work-to-family conflict; WFC) and family can interfere with work
(known as family-to-work conflict; FWC) (Mesmer-Magnus & Viswesvaran,
2005). Both reflect a situation in which a person has insufficient time or
energy, or too much strain, to meet the demands of both work and family
roles, known as emotional exhaustion (Ford, Heinen, & Langkamer, 2007).

Excessive job demands elevate employees emotional exhaustion, because

emotional exhaustion develops as a reaction or a response to excessive job
demands (Karatepe, 2013). When employees are emotionally exhausted, they
are devoid of energy and feel that their emotional resources are depleted
(Holtom, Burton, & Crossley, 2012). Employees appear to have quitting
intentions and they may not feel attached to the organization. They find that
their personal values, career goals, and skills do not fit well with the demands
jobs and organizational culture. Under these circumstances, there is high
absenteeism, or turnover intentions and low performance (Karatepe, 2013;
Lee, Mitchell, Sablynski, Burton, & Holtom, 2004).

A cross-sectional study conducted on university employees (n=159) postulates

that work-to-family conflict and family-to-work conflict are positively related
to emotional exhaustion (Glaser & Hecht, 2013). Several studies found
positive effect of work-family conflict on emotional exhaustion (Jensen, 2016;
Karatepe & Tekinkus, 2006; Richter, Schraml, & Leineweber, 2015).
Therefore, the study is proposed to investigate the effect of emotional
exhaustion on work-to-family conflict.

H1: Emotional exhaustion is significantly related to work-to-family

conflict
References
Duxbury, L. (2003). Work-life Conflict in Canada in the New Millennium-a
Status Report. Sydney Papers, The, 15(1), 78.

Ford, M. T., Heinen, B. A., & Langkamer, K. L. (2007). Work and family
satisfaction and conflict: a meta-analysis of cross-domain relations.
Journal of Applied Psychology, 92(1), 5780.

Glaser, W., & Hecht, T. D. (2013). Work-family conflicts, threat-appraisal,

self-efficacy and emotional exhaustion. Journal of Managerial
Psychology, 28(2), 164182.

Greenhaus, J. H., & Beutell, N. J. (1985). Sources of conflict between work

and family roles. Academy of Management Review, 10(1), 7688.

Holtom, B. C., Burton, J. P., & Crossley, C. D. (2012). How negative

affectivity moderates the relationship between shocks, embeddedness and
worker behaviors. Journal of Vocational Behavior, 80(2), 434443.

Jensen, M. T. (2016). A two wave cross lagged study of work role conflict,
work family conflict and emotional exhaustion. Scandinavian Journal of
Psychology, 57(6), 591600.

Karatepe, O. M. (2013). The effects of work overload and work-family

conflict on job embeddedness and job performance: the mediation of
emotional exhaustion. International Journal of Contemporary Hospitality
Management, 25(4), 614634.

Karatepe, O. M., & Tekinkus, M. (2006). The effects of work-family conflict,

emotional exhaustion, and intrinsic motivation on job outcomes of front-
line employees. International Journal of Bank Marketing, 24(3), 173
193.

Lee, T. W., Mitchell, T. R., Sablynski, C. J., Burton, J. P., & Holtom, B. C.
(2004). The effects of job embeddedness on organizational citizenship,
job performance, volitional absences, and voluntary turnover. Academy of
Management Journal, 47(5), 711722.
Mesmer-Magnus, J. R., & Viswesvaran, C. (2005). Convergence between
measures of work-to-family and family-to-work conflict: A meta-analytic
examination. Journal of Vocational Behavior, 67(2), 215232.

Richter, A., Schraml, K., & Leineweber, C. (2015). Workfamily conflict,

emotional exhaustion and performance-based self-esteem: reciprocal
relationships. International Archives of Occupational and Environmental
Health, 88(1), 103112.