Casestudy

SatishwasaSalesManagerforIndustrialProductsCoinCitybranch.Aweek
ago,hewaspromotedandshiftedtoHOasDeputyManagerProduct
Managementforadivisionofproductswhichhewasnotveryfamiliarwith.3
daysago,thecompanyVPMr.George,convenedameetingofallProduct
Managers.Satish'snewboss(ProductManagerKetan)wasnotabletoattend
duetosomeotherpreoccupation.Hence,theMarketingDirectorPreetasked
Satishtoattendthemeetingasthiswouldgivehimanexposureintohisnew
role.

Atthebeginningofthemeeting,PreetintroducedSatishverybrieflytotheVP.
ThemeetingstartedwithanaddressfromtheVPandsoonitgotintoaseriesof
questionsfromhimtoeveryProductManager.George,ofcourse,waspretty
thoroughwitheverysingleproductofthecompanyandhewasknowntobe
pushyandbluntveteraninthefield.MostoftheProductManagerswerevery
clearofGeorge'swaysofworkingandhadthoroughlypreparedforthemeeting
andweregivingtothepointanswers.GeorgethenstartedwithSatish.Satish
beingnewtotheproduct,wasquiteconfusedandfaredmiserably.

PreetimmediatelyunderstoodthatGeorgehadpossiblyfailedtorememberthat
Satishwasnewtothejob.HethoughtofinterruptingGeorge'squestioningand
givingadiscreteremiderthatSatishwasnew.Butbythattime,Georgewhowas
prettyupsetwithlackofpreparationbySatishmadeapublicstatement"
Gentlemen,youarewitnessinghereanexampleofsloppyworkandthiscan'tbe
excused"

NowPreetwasintwomindsshouldheinterruptGeorgeandtellhimthat
SatishisnewinthatpositionORshouldhewaittilltheendofthemeetingand
tellGeorgeprivately.Preetchosethesecondoption.

SatishwasvisiblyangryatthetreatmentmetedoutbyGeorgebuthealsochose
tokeepmum.Georgequicklyclosedthemeetingsayingthathefoundingeneral
lackofplanninginthedepartmentandaskedPreettostaybackintheroomfor
furtherdiscussions.

BeforePreetcouldgiveanyexplanationonSatish,Georgeaskedhim"Tellme
openly,Preet,wasItooroughwiththatboy?"Preetsaid"Yes,youwere.InfactI
wasabouttoremindyouthatSatishisnewtothejob".Georgeexplainedthat
thefactthatSatishwasnewtothejobdidn'tquiteregisterwithhimduingthe
meeting.Georgeadmittedthathehadmadeamistakeandaskedhissecretary
togetSatsihreporttotheroomimmediately.

AperplexedanduneasySatishreportedtoGeorge'sroomafterfewminutes.

GeorgelookingSatishstraightintohiseyessaid"IhavedonesomethingwhichI
shouldhavenevereventhoughtofandIwanttoapologisetoyou.Itismy
mistakethatIdidnotrecollectthatyouwerenewtothejobwhenIwas
questioningyou."

Satsihwasleftspeechless.

Georgecontinued"Iwouldliketostatefewthingsclearlytoyou.Yourjobisto
makesurethatpeoplelikemeandyourbossesdonotmakestupiddecisions.We
havegoodconfidenceinyourabilitiesandthatiswhywehavebroughtyouto
HO.Foreverybodytimeisrequiredforlearning.Iwillexpectyoutoknowallthe
nuancesofyourproductin3monthstime.Unitilthenyouhavemycomplete
confidence."
GeorgeclsoedtheconversationwithabigreassuringhandshakewithSatish.

Nowthequestionsinthiscasestudy::

1.WasitatallnecessaryforGeorgetoapologisetosuchajunioremployeelike
Satish?
2.IfyouwereinSatish'splace,howwouldyoutorespondtoGeorge'sapology?
3.WasGeorgecorrectinsayingthatSatishistheretocorrect"stupidmistake"of
hisbossandGeorge?
4.WouldyouemployGeorgeinyourcompany?
5.DidPreetmakeamistakebynotinterveningduringthemeetingandcorrect
George'smisconceptionaboutSatish?
6.AsanHRman,howwouldyoudefinethecharacterofGeorgebullyingbut
laterregretting?Doeshisattitudeneedtobecorrected?
7.WouldyoubehappytohaveGeorge/Preetasyourboss?
CASESTUDY:

WHATISMOREIMPORTANTRECRUITINGORRETAINING?

Uptron Electronics Ltd is an internationally reputed electronics firm. It attracted

employees from internationally reputed institutes and industries by offering high
salaries,perks,etc.IthadadvertisedforthepositionofanElectronicsengineersome
yearsback.Nearly150candidatesworkinginvariouselectronicsfirmappliedforthe
job. Mr. Sashidhar, an Electronics Engineer Graduate from Indian Institute of
Technologywith5yearsofworkingexperienceinasmallelectronicsfirmwasselected
among those interviewed. The interview board recommended an enhancement inhis
salarybyRs.500morethanhispresentsalaryathisrequest.Hewasveryhappyand
wascongratulatedbyhispreviousemployerforhisbrilliantinterviewperformanceand
goodluck.Mr.Sashidharjoinedthecompanywithgreatenthusiasmandalsofoundhis
job to be quite comfortable and challenging one. He found that his colleagues and
superiorswerefriendlyandcooperative.Butthisdidntlastlong.Afteroneyearofhis
service, he slowly learnt about a number of unpleasant stories about the company,
management, the superiorsubordinate relations, rate of employee turnover, etc. But
stillhedecidedtocontinuewiththepromisethathemadeintheinterview.Hewanted
topleaseandchangetheattitudeofmanagementthroughhisperformance,commitment
anddedication.Lookingathisgreatcontributionsandefforts,themanagementgotthe
impressionthatheiswellsettledwillremaininthecompanyforalongtime.After
sometime they all started taking undue advantage of him and overloaded him with
multifariousjobsandtherebyriddedoverhim.Asaresult,hisfreedomindecidingand
executingwascutdowntosize;hiscolleaguesstartedassigningtheirresponsibilitiesto
him.Consequently,therewereimbalancesinhisfamily,socialandorganizationlife.

It was quite surprising to the general manager to see the resignation letter of Mr.
Sashidharonefinemorning.Thegeneralmanagerfailedtoconvincehimtowithdraw
his resignation. The general manager wanted to appoint a committee to go into the
matterimmediately,butdroppedtheidealatersothatthecompanysimagedoesntget
spoiled.
CaseStudy
RamojiRaoisinchargeofabinderyinVijaywada,whichemploys15peopleand5of
whomworkinafactory.3oftheseworkersrunmachines,1supervisesandthe5th
moves theblank paper and the finished paper by handcar. This 5th position, which
demandsnoskillotherthandrivingahandcar,needstobefilledand3applicantshave
responded.The1stisMr.MattiAnjaiahwhois35,unmarriedandaNavyveteran.
`Anjaiah has a poorwork record. During his 5yrs inVijaywada he has worked only
seasonallabourandoccasionaloddjobs.HedroveaforkliftintheNavy,whileworking
at Vishakapatnam. He has a strong build, which could help, although the work is
generallylight.

Mr.NehalSingh,age22,cametoVijaywada2yearsbackfromPunjab.Hehasdone
farm labour for many years and assemblyline work for one year. His command of
Englishispoor(butcanspeaktheregionallanguage,Telugu,fluently).Heresideswith
his mother and seems to remain in the area for some time. After having run farm
equipment,heshouldhavenotroublesteeringahandcar.

Mr.V.Rajaisalocalboywhohighschooltwoyearsago.Subsequentlyhegotadiploma
fromalocalIIIandiscurrentlyemployedasanassistantinSavaniTransportCompany
Vijaywada.Hischaracter
referencesareexcellent.Mr.Rajaissmall,butheseemsquickandwastrackstarinhigh
school.

Question:
Whoshouldbehiredandwhy?