1206 W Darrel Rd, Phoenix, Arizona 85041602-908-3862Veromark07@gmail.

com

Veronica Encinas

Objective

I am seeking a position that will enable me to utilize my skills and knowledge with a company or
organization committed to providing products and services of excellence.

Experience

05/06 - Present University of Phoenix, Online Division Phoenix, AZ

Finance Counselor
Excel in high NPS scores and Kudos from students and peers in regards to relationship
management and superior customer service.
Relationship management of 300 active student portfolios and their financial needs
Calculate Title IV funding, Review files, records and other documents to ensure student loan
packages are complete
Train students on the University of Phoenix Financial Aid website
Assist students daily with the financial aid documentation process including finding grants
and scholarships
Develop training presentations on various Title IV subjects to teams throughout the division
Aware of and adherence to compliance of all FERPA laws, Higher Learning Commission and
Department of Education Mandates
Prepare weekly financial report preparation for management
Process daily payments accounts for collections
Motivate and encourage students with attendance, grades and other University related
issues
Participate in focus groups and beta testing projects for Title IV funding/processing
Counsel students on any personal situations that may keep them from reaching his or her
goals and help to encourage and motivate.

2005-2006 ACS Phoenix, AZ

Financial aid Processor/Customer Service
Processed student financial aid based on full or part time student status
Checked all student files for Federal and State Grant eligibility
Answered students questions about loan disbursements and qualifications
Assisted students with day to day billing and financial aid questions.
Knowledge in Title IV funding and experience with different state grant eligibility
requirements

2004- 2005 Right Place Properties Phoenix, AZ

Administrative Assistant
Collected Rent from tenants
Resolved resident issues and provide customer service
Sent out maintenance calls to maintenance staff
2003-2004 IKON Tempe, AZ
Accounts Receivable/Customer Service
Worked closely with client accounts payable to resolve past due accounts within the
company requirements.
Assisted clients with any order discrepancies
Confirmed orders with clients
Offered customer support
Managed projects assigned, tasks given, and tracked progress and updated clients
to ensure clarity of goals, quality, deadlines, budget.

2001-2003 Green Tree Financial Services Tempe, AZ

Collections/Customer Service
Relationship management of 300 active customer portfolios and their financial needs
Collected payments on accounts at or over 66+ days
Worked out payment plans and reviewed all possible options to assist customers
Offered customer support
Prepare daily/weekly financial reports for management review

Education

B.S. Degree - Psychology, University of Phoenix, Conferred, August 2012

Associates Degree- Business Administration, University of Phoenix, Conferred April, 2009

Skills Summary
Customer Service and Leadership Training, Critical Thinking, Listening, Quality Monitoring, Implementations,
Student services, Computer Savvy using Microsoft Office, PowerPoint, Excel, Oracle Financials, PeopleSoft,
IS3, Bilingual

References are available on request.