Cellular Mobile Operators' QoS Survey Results - 2016

Last Updated Friday, 08 April 2016 15:53

Next Generation Mobile Services (NGMS) services were launched in Pakistan in 2014 by four
(4) Cellular Mobile Operators (CMOs). Pakistan Telecommunication Authority has recently
conducted a survey in Islamabad, Rawalpindi and Peshawar to ascertain whether NGMS and
CMO operators are providing services as per Key Performance Indicators (KPIs) set in their
license and applicable regulations. The survey is in progress in other cities of Pakistan.

Next Generation Mobile Services Key Performance Indicators

1. User Data Throughput

This KPI defines user data rate (Internet speed) to be provided by NGMS operators to mobile

users across the coverage areas. The data throughput for all NGMS licensees was checked

using NEMO Invex-I tool at Islamabad, Rawalpindi and Peshawar the results of which are as

under:

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Cellular Mobile Operators' QoS Survey Results - 2016
Last Updated Friday, 08 April 2016 15:53

User
respective
throughput
datadefines
2. Signal
This
data KPI
and throughput
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Cellular Mobile Services Key Performance Indicators

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Cellular Mobile Operators' QoS Survey Results - 2016
Last Updated Friday, 08 April 2016 15:53

1. Voice Services

a. Network Accessibility

Network Accessibility is the probability that mobile services are available to an end customer

by display of network indicator on the mobile phone throughout the entire duration of usage.

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Cellular Mobile Operators' QoS Survey Results - 2016
Last Updated Friday, 08 April 2016 15:53

Network Accessibility of all the mobile operators is satisfactory.

b .Grade of Service (GoS)

Grade of Service is probability that the end customer cannot access the mobile services when

requested if it is offered by display of the network indicator on the mobile phone. In simple

words, Grade of Service is Network Blocking.

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Cellular Mobile Operators' QoS Survey Results - 2016
Last Updated Friday, 08 April 2016 15:53

All
c. mobile
Call
Call
caller
a operators
Connection
number
Connection
and and
in return
hearing
Timeare
Timeis meeting
receipt
ring-back
theoftime Grade
calltone.
setup of Service.
between
notification.
sending Inof simple
complete
words,
call initiation
it is time information
between dialing
by the

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d.
about
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provided
either connection
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Call
caller
under
Drops. time
Ratio
(A-party)
given
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conditions
is the
receiverthefor
mobile
probability operators
(B-party).
a given
thatIn
time
a simpleiswords,
service, not
duration
oncesatisfactory.
or obtained,
this
untilKPI
deliberately
provides
will continue
terminated
information
to be by

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Cellular Mobile Operators' QoS Survey Results - 2016
Last Updated Friday, 08 April 2016 15:53

Call
three
e. Completion
mobile
End-to-End
End-to-End operators
terminal/mobile
clarity of voice.
SpeechRatio
Speech
with for
areMobilink
meeting
a Quality
Quality
talkerisatthe and
the standard.
Ufone
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other end. is
In below
of speech
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qualityrequired
words, standard,
thatitaprovides
listener whereas
perceives
information other
atabout
the

End-to-End
2.
a. SMS
SMS Speech
Services
Success
end-to-end
provides
Success isQuality
Rate
information
when
Rate
requested
about of alldisplay
thethat
the probability
successful
and mobile
delivery
ofthe operators
theshort
relevant
of SMS. isinformation
messageabove the on
standard.
is delivered
thesuccessfully,
mobile phone. It

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Cellular Mobile Operators' QoS Survey Results - 2016
Last Updated Friday, 08 April 2016 15:53

mobile
SMS success
operators
b. End-to-End
recipient.
End-to-End
message
(receiver).center
ItSMSrate
are
SMS
provides
and for
meeting
Mobilink
Delivery
receiving
average
Timethe
Deliverytheand
time
is standard.
Time
theWarid
very
taken
time
sameTelecom
for
between is
delivery below
shortthe
short message
sending
of aat standard,
message
short
intended whereas
message
from
mobile
sender other
to phone
a short
to

All mobile operators are meeting the standard for End-to-End SMS Delivery Time.

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