Professional Documents
Culture Documents
1
Introduction Ben Martin | Director, Global Marketing Insights | bmartin@comscore.com
1st
The concept of mobile first Although dominant, the share of In this report, we will review human
is no longer exclusive to consumer audiences and time on necessities from Maslows Hierarchy
technology-focused businesses mobile devices is unevenly distributed of Needs and align them with pockets
and consumers, and is the default between categories, demographics of particularly intense mobile usage.
position for a growing number and geographies. International Using data from 9 global regions, we
of internet users, who now spend the markets follow paths of digital will suggest that mobile users have a
majority of their digital time on evolution based on combinations of hierarchy of digital needs that drive
smartphones and tablets. global and local influences. their consumption on these platforms.
71%
USA Canada UK Spain Italy
67%
62% 64%
61%
91%
75%
72% 71%
Brazil Mexico China Indonesia
More than three in 10 Almost a third 45% said they 46% would be willing More than 55% would
would stop seeing their of Americans would rather would put off going to give up a day off rather forgo dining out
friends in person give up sex for a year on vacation per week for 12 months
% mobile share of total digital minutes % app share of total mobile minutes
87% 88%
86% 82% 87%
90%
News
Source: comScore Custom Solutions, Jan 2017, United Kingdom comScore, Inc. Proprietary. 8
Mobile is the go-to destination for most video viewers
An analysis of YouTubes digital consumption in the UK reveals that mobile users
now account for the majority of video minutes for users of all age and gender demographics
80%
18-34 18-34
year olds year olds
67%
85%
35-44 35-44
year olds year olds
69%
MALES FEMALES
45+ 45+
year olds year olds
69%
60%
Source: comScore Video Metrix Multi-Platform, United Kingdom, December 2016 comScore, Inc. Proprietary. 9
Mobile meets primary needs
The degree to which categories are mobile first can be aligned
with human need states from Maslows Hierarchy of Needs
150% HEALTH
RETAIL
100% ENTERTAINMENT
APPAREL
50% Legacy Audiences have moved to mobile,
PORTALS BANKING REAL ESTATE
desktop categories but time spent has not yet followed
0% TRAVEL
0% 50% 100% 150% 200% 250%
unique users
Source: comScore MMX Multi-Platform, Canada, January 2017 comScore, Inc. Proprietary. 11
Maslows hierarchy of needs (and how mobile meets it)
This familiar theory from Abraham Maslows 1943 paper "A Theory of Human Motivation is still considered
an important framework in understanding behaviour. Many highly mobile-skewed digital behaviours fit these needs.
Many key uses of mobile devices can be aligned with this set of needs
SELF-ACTUALISATION | Travel
Data from the UK shows how food purchasing (notably delivery services) has outpaced the
growth of general mobile usage, as consumers still reach for their phones to order takeaways
140%
130%
120%
110%
100%
90%
80%
January February March April May June July August September October November December
In the majority of markets, real estate audiences are now larger on mobile than on desktop, but time still
lags behind, suggesting mobile usage still largely occurs at the research stage of the purchase funnel
Mobile reach as % of desktop Mobiles mins as % of desktop Total desktop reach / mins
250%
200%
150%
100%
50%
0%
USA Canada UK Spain Italy Brazil Mexico Indonesia
Especially in North American and European markets, clothing is one of the top retail uses
of mobile devices. Other top 5 top categories vary dramatically from market to market
Rank
50% 47%
1st
39% 40%
40% 37% 2nd
3rd
30% 28% 27%
4th
20%
20%
5th
12%
11%
10% 6th
7th
0%
USA Canada UK Spain Italy Brazil Mexico China Indonesia
Formation of habits is a common theme for the health industry. The rise of activity trackers and health
apps has seen associated increases in daily smartphone audiences for the health category
Despite historic consumer concerns around security on mobile, banking audiences now largely exceed
desktop. More than 50% of these users have abandoned desktop entirely for their banking needs.
350%
300%
250%
200%
150%
100%
50%
0%
USA Canada UK Spain Brazil Mexico China Indonesia
The majority of jobs / career development users are on mobile platforms, with large numbers
abandoning desktop altogether, possibly enjoying the relative privacy afforded, even in working hours
Desktop only
Multi-platform
USA Canada UK Spain
Mobile only
When location is a consideration, mobile unsurprisingly grows share of time / audiences. Coupled with
time of day needs, weather is one of the most mobile-skewed categories in all markets observed
100%
80%
70%
60%
40%
33% 35%
24% 24%
20% 20%
14%
7% 7%
0%
USA Canada UK Spain Italy Brazil Mexico China Indonesia
Mobile consumption typically skews towards under 35s, but the personals category is more even,
with per-user minutes among over 35s equaling or eclipsing younger users in many regions
USA USA
Canada Canada
UK UK
Spain Spain
Italy Italy
Brazil Brazil
AGES 18-34 AGES 35+
Mexico Mexico
China China
Indonesia Indonesia
The wealth of options for communicating have seen channels such as video calling and instant
messaging appearing to replace the standard SMS function, demonstrated here by data from Spain
Exchanged text messages Made video call Used instant messaging service
80
70
+8%
60
50
-28%
40
30
20
+123%
10
0
2014 2015 2016
The share of total mobile minutes among 5 key messaging apps (Facebook Messenger, WhatsApp,
Line, WeChat, QQ messenger) has exploded, particularly in continental Europe, Latin America and Asia
USA 1.4%
Canada 2.3%
UK 3.2%
Spain 14.5%
Italy 12.9%
Brazil 14.6%
Mexico 15.8%
China 13.2%
Indonesia 14.9%
0% 6% 12% 18%
Facebook Messenger takes the majority of minutes among key messaging apps in the US,
while WhatsApp dominates Europe and Latin America. More local brands have established footholds in
China and Indonesia
USA
Canada
UK
Spain
Italy
Brazil
Mexico
China
Indonesia
0% 6% 12% 18%
Social media has always been seen as a major mobile category, and global figures confirm this,
with this category accounting from between 20-40% of all minutes spent on mobile devices
100%
80%
60%
40%
38.6%
32.8% 32.5%
20% 28.5%
25.5% 25.6%
21.4% 21.6%
0%
USA Canada UK Spain Italy Brazil Mexico Indonesia
Data from Spain shows that users are posting fewer personal statuses, and increasingly using social
platforms to instead share content that reflects their views
20%
15%
10%
5%
0%
-5%
-10%
-15%
Jan-2016 Dec-2016
Spanish data also highlights that users have increased consumption of branded or public content on
social media, while the amount of personal content has remained more or less flat
Read posts from Followed posted Read posts from Read posts from
people known personally link to website public figures / celebrities organisations / brands / events
20%
15%
10%
5%
0%
-5%
-10%
-15%
Jan-2016 Dec-2016
One impact of increased content sharing is that mobile social media users are more engaged with news.
A larger share of these users visit the newspapers category than mobile users as a whole
+2.8 +3.6
+1.5
+3.5
Despite being high-value purchases, travel minutes are shifting in the direction of mobile. The refined
user experience of apps is growing their share at an even faster rate, shown here in UK data
50%
47%
40%42%
30%
24%
20%
0%
January February March April May June July August September October November December
Source: comScore MMX Multi-Platform, United Kingdom, January 2017 comScore, Inc. Proprietary. 33
Creative apps are flourishing on mobile around the world SELF-ACTUALISATION
80000 9000
26000
8000
70000
7000 25000
60000
6000
24000
50000
5000
40000 23000
4000
30000
3000 22000
20000 2000
21000
10000 1000
0 0 20000
2016 2016 2016
UK
Canada
USA
China
Italy
Brazil
Spain
Mexico
Indonesia
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
USA Canada UK Spain Italy Brazil Mexico China Indonesia
6000 6000
5000 5000
4000 4000
3000 3000
2000 2000
1000 1000
0 0
18 24 25 34 35 44 45 54 55+ 15 24 25 34 35 44 45 54 55+
80 80 16000 80 80 16000000
120000 60000
70 70 14000 70 70 14000000
100000 50000
60 60 12000 60 60 12000000
80000 50 10000 50 40000 50 10000000
50
0 0 0 0 0 0 0 0
WhatsApp Messenger
YouTube
Google Search
Facebook
Facebook Messenger
YouTube
Gmail
WhatsApp Messenger
BBM
Google Search
Gmail
Line
Instagram
Facebook
Google Play
Google Maps
Google Calendar
Google Play
Google Maps
Facebook
Facebook Messenger
YouTube
WhatsApp Messenger
Google Search
Gmail
Amazon Mobile
eBay
Google Play
Google Maps
Instagram
Pandora Radio
Facebook
Facebook Messenger
YouTube
Google Search
Gmail
Snapchat
Google Maps
Google Play
Desktop Mobile
69% 31%
20% 80%
49% gap
Source: comScore MMX Multi-Platform and e-Commerce & m-Commerce Measurement , Q3 2016 comScore, Inc. Proprietary. 41
Summary
An audience increasingly present within app environments presents new In the coming months, comScore will
introduce advanced mobile measurement
considerations for traditional display campaigns, but the scale of app audiences
in India, Malaysia, France, Germany and
unlocks new opportunities for partnerships and creative solutions. Argentina as we continue to expand our
The share of demographics and time on mobile devices needs to be understood in mobile measurement footprint across
both a holistic and granular fashion in order to plan for, and leverage, the time spent the globe.
on smartphone and tablet devices in combination with other media. Stay tuned for more insights into how
Finally, brands may also begin to consider the growth of mobile only audiences and mobile devices are changing the way
contemplate how they fit / can be reached within cross-platform reach and frequency audiences consume content and connect.
objectives. Join our email list to receive our latest
reports and news:
https://www.comscore.com/Insights/com
munication-preference-center
Social sharing on mobile is key to content distribution beyond owned channels (which In the coming months, comScore will
introduce advanced mobile measurement
are increasingly led by applications with a high barrier to download).
in India, Malaysia, France, Germany and
App monetisation is therefore important to revenue models, as advertising money Argentina as we continue to expand our
inevitably follows user time. Balancing native and non-native formats within these mobile measurement footprint across
environments will be an ongoing consideration for publishers. the globe.
Content publishers can also benefit from the increased share of video minutes Stay tuned for more insights into how
consumed on mobile devices, but must understand the types and durations of mobile devices are changing the way
content that perform well on smaller screens among consumers who may be on the audiences consume content and connect.
move or snacking on content. Join our email list to receive our latest
reports and news:
https://www.comscore.com/Insights/com
munication-preference-center
Mobile consumers embrace functionality, particularly via apps, and are willing In the coming months, comScore will
introduce advanced mobile measurement
to engage with even high-value categories such as banking and travel on
in India, Malaysia, France, Germany and
smaller screens. Argentina as we continue to expand our
The challenge remains bridging the gap between time spent on mobile devices, mobile measurement footprint across
and a willingness to complete transactions on them. Building trust and a seamless the globe.
user experience, with easy access to relevant information can lower this hurdle. Stay tuned for more insights into how
The growing trend for users to communicate via non-standard channels such as mobile devices are changing the way
instant messaging and video chat could unlock new opportunities for customer audiences consume content and connect.
service and care. Join our email list to receive our latest
reports and news:
https://www.comscore.com/Insights/com
munication-preference-center
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