OFFICE AND BUSINESS COMMUNICATION

Importance of Effective Business Communication

Principles and Improving Verbal Communication in Delivering Message

Understanding Yourself and Audience as Fundamental to effective Communication

Effective Business Writing as a tool for Overcoming Barriers to Effective Written

Communication

Developing Business Presentations as a Strategy for effective Business Communication

Success

Nonverbal Delivery

Organization and Outlines, Rhetorical, Situation, Strategies for Success, Building a

Sample Speech, Sample Speech Outlines, Organizing Principles for Your, Speech,
Transitions,

Types, Functions, Application and Importance of different Presentations

Presentations Inform ,Functions of the Presentation to Inform,

Types of Presentations to Inform, Adapting Your Presentation to Teach,

Diverse Types of Intelligence and Learning Styles, Preparing Your Speech to Inform,

Creating an Informative Presentation, Additional Resources,

Presentations to Persuade What Is Persuasion, Principles of Persuasion

Functions of the Presentation to Persuade, Meeting the Listeners Basic Needs

Making an Argument, Speaking Ethically and Avoiding Fallacies, Sample Persuasive

Speech Elevator Speech.

Business Presentations in Action

Intrapersonal and Interpersonal Business Communication

Intrapersonal Communication, Self-Concept and Dimensions of Self, Interpersonal
Needs, Social Penetration Theory, Rituals of Conversation , Conflict in the Work
Environment,

Handling Negative News and Crisis Communication Effectively

Delivering a Negative News Message

Eliciting Negative News, Crisis Communication Plan,

Press Conferences

Intercultural and International Business Communication, Intercultural Communication,

How to Understand Intercultural Communication +

Common Cultural Characteristics

Divergent Cultural Characteristics, International Communication and the Global

Marketplace, Styles of Management, The International Assignment, Additional Resources

Understanding the power of Group Communication, Teamwork, and Leadership ,Group

Life Cycles and Member Roles, Group Problem Solving, Business and Professional
Meetings ,Teamwork and Leadership,

Concept of Communicating for Employment: Developing Your Skills and Experience,

The Power of Networking, Rsums and Cover Letters Interviewing for Success