Shop Name- Lapu no.

Retailers Name- Area-

Q1. Are you dealing in services / products offered by Airtel?

a. Yes
b. No

Q2. Reason for association with Airtel?

a. Margin
b. Promotional Schemes
c. Demand
d. Dealer relationship
e. Credit Policy
f. Its Service Quality
g. Other Reasons

Q3. Reason why you are not dealing in services and products offered by Airtel?
a. Credit Policy
b. Promotional Material Not Supplied on Time
c. Schemes are not conveyed on time
d. Supply of product is not proper
e. Dont Wish to Specify

Q4. Does the company give proper response to your queries?

a. Yes
b. No

Q5. Have you ever faced problems related to the Services of Airtel?
a. Always
b. Sometimes
c. Never

Q6. Does the problems was resolved by the retailers support desk?
a. Yes
b. No

Q7. How do you rate the customer schemes of the company?

a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q8. Does the retailer support desk identifies the retailers problems effectively?
and solve them in proper time?
a. Yes
b. No

Q9. Do the company executives visit your shop regularly to convey schemes?
a. Yes
b. No

Q10. How much time does it take for delivery of Airtel SIM Cards / Vouchers after ordering?
a. 6-12 Hours
b. 1 to 2 Days
c. 2 to 7 Days
d. More than7 Days
Q11. Rate your overall satisfaction with the services offered by Airtel to retailers?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q12. Reason for association with JIO?

a. Margin
b. Promotional Schemes
c. Demand
d. Dealer relationship
e. Credit Policy
f. Its Service Quality
g. Other Reasons

Q13. How do you rate the schemes delivered to the retailers by JIO?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q14. How do you rate the Discount offered by JIO on bulk purchase?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q15. How do you rate the customer schemes of the JIO?

a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q16. Any suggestion for Airtel from your side.