Troubleshooting Guide: Scope of Disclosure: Canon MJ Accredited CE

Scope of disclosure: Canon MJ accredited CE
Troubleshooting Guide
Ver.1.2
Canon Marketing Japan Inc.

Service & Support Planning Group
Canon Inc.
L Printer Quality Assurance Center
Conents
Chapter 1 Using This Guide ................................................................................................ 1-1

1. Using This Guide......................................................................................................................................... 1-1
2. Model Groups.............................................................................................................................................. 1-1
Chapter 2 Indexes by Case ................................................................................................. 2-1

1. Error Code Index ......................................................................................................................................... 2-1
2. Index of Symptoms and Imaging Failures................................................................................................. 2-18
A. Imaging Failures .................................................................................................................................... 2-18
B. Operational Failures .............................................................................................................................. 2-19
C. Functional Failures ................................................................................................................................ 2-19
D. Cutting Failures ..................................................................................................................................... 2-19
E. Unusual Noises ..................................................................................................................................... 2-19
F. Application-Dependent ........................................................................................................................... 2-20
Chapter 3 Trouble Database................................................................................................ 3-1

1. Ink tanks ...................................................................................................................................................... 3-1
2. Maintenance Cartridges .............................................................................................................................. 3-3
3. Printheads ................................................................................................................................................... 3-4
4. Paper Handling (Paper mismatch) .............................................................................................................. 3-7
5. Paper Handling (Size detection failure.................................................................................................... 3-14
6. Paper Handling (Skewing........................................................................................................................ 3-16
7. Paper Handling (Feeding Problems/Jams .............................................................................................. 3-16
8. Paper Handling (Insufficient or No Paper/Others) .................................................................................... 3-18
9. Paper Take-up Unit.................................................................................................................................... 3-19
10. Cutter....................................................................................................................................................... 3-20
11. Multisensor .............................................................................................................................................. 3-20
12. HDD......................................................................................................................................................... 3-21
13. Operation Displays.................................................................................................................................. 3-21
14. Parts Counters ........................................................................................................................................ 3-22
15. Adjustment Errors.................................................................................................................................... 3-23
16. GARO Errors ........................................................................................................................................... 3-24
17. HP-GL2 ................................................................................................................................................... 3-25
18. Hardware Errors ...................................................................................................................................... 3-26
19. Service Call Errors .................................................................................................................................. 3-31
Chapter 4 More Sophisticated Fault Isolation Tasks ........................................................ 4-1

1. 2F13AD converter external trigger output error (HW-1 fault) ................................................................. 4-1
2. 2F1FPurge sensor error ......................................................................................................................... 4-2
3. 2F26Carriage operation disabled ........................................................................................................... 4-4
4. 2F2FNon-discharge detection error, 2F30Non-discharge detecting position error............................ 4-6
5. 200CRoll paper leading edge detection error, 200DCut sheet leading edge detection error ............ 4-8
6. 2010Skew detection error, 2017Paper right side detection error, 2018Paper left side detection
error, 2405Borderless printing disabled................................................................................................ 4-12
7. 2E27Paper jam while feeding, ejecting or printing on paper (Jam 1)................................................... 4-14
8. 2E25Paper jam while feeding, ejecting or printing on paper (Jam 2)................................................... 4-16
9. 2E24Faulty roll paper unit, 2E0ERoll paper unit not available......................................................... 4-17
10. 2015Cutting failure (Cannot cut sheet)............................................................................................... 4-18
11. 2F24Cutter shift timeout error ............................................................................................................. 4-19
12. Cutting failures without error indications ................................................................................................. 4-21
13. 403E,403FPrinthead abnormal temperature rises .......................................................................... 4-22
14. 4027Carriage lifting error .................................................................................................................... 4-23
15. Imaging Failures Soiled print side, ink dropping, soiled reverse side, black/white dots, roller marks
.................................................................................................................................................................. 4-25
16. Imaging Failures Lines, streaks and bands ...................................................................................... 4-27
17. Imaging Failures Blurred, ghost, spread, shaken or undersharp images......................................... 4-32
18. Imaging Failures Line and character errors ...................................................................................... 4-34
19. Imaging Failures Defective toning and color misregistration ............................................................ 4-36
20. Imaging Failures Void lines or images .............................................................................................. 4-38
21. Imaging Failures Printing in a size different from the specification................................................... 4-40
22. Imaging Failures No printing ............................................................................................................. 4-41
23. Operational Failures PosterArtis wont launch................................................................................ 4-42
24. Operational Failures The main unit wont start or the power turns off automatically (without an
error occurring) ......................................................................................................................................... 4-43
25. Operational Failures Cannot install................................................................................................... 4-44
Chapter 5 Fault Isolation Tool Collection........................................................................... 5-1

T01 Carriage Encoder Fault Isolation Tool ...................................................................................................... 5-1
T02 Interpreting Nozzle Check Patterns.......................................................................................................... 5-1
T03 Nozzle Check Print Fault Isolation Tool.................................................................................................... 5-3
T04 Information required to request verification.............................................................................................. 5-6
T05 Collecting a PRN File (Windows only)...................................................................................................... 5-7
T06 Collecting PC Detailed Information .......................................................................................................... 5-8
T07 Collecting Printer Driver Settings ........................................................................................................... 5-10
T08 Driver Function Description .................................................................................................................... 5-12
T09 Collecting Status Information.................................................................................................................. 5-13
T10 Collecting Screen Shots ......................................................................................................................... 5-14
T11 Ink Supply System Fault Isolation Tool................................................................................................... 5-15
T12 Purge Unit Fault Isolation Tool ............................................................................................................... 5-18
T13 Linear encoder film installation fault isolation tool.................................................................................. 5-19
T14 How to unlock the carriage (without having to remove the cover) ......................................................... 5-19
T15 Recommended head adjustment procedure .......................................................................................... 5-20
T16 Recommended band adjustment procedure .......................................................................................... 5-20
T17 Electrical discharge fault isolation tool ................................................................................................... 5-21
T18 Flat Cable Fault Isolation Tool ................................................................................................................ 5-25
T19 Special Mode for Servicing..................................................................................................................... 5-27
T20 Cleaning operation ................................................................................................................................. 5-30
Chapter 6 Miscellaneous Information ................................................................................ 6-1

1. How to interpret Print Inf ............................................................................................................................. 6-1
2. Upgrading Firmware.................................................................................................................................... 6-5
3. Description of L Printer Service Tool, and How to Use It ............................................................................ 6-6
4. Notes on Replacing Parts ........................................................................................................................... 6-8
5. Greasing...................................................................................................................................................... 6-9
6. Replacing the Head................................................................................................................................... 6-14
7. Service parts compatible list...................................................................................................................... 6-15
Chapter 7 Main Unit Configuration Diagrams.................................................................... 7-1

1. LFP-IJ Printer Basic Configuration Diagram ............................................................................................... 7-1
2. Paper Paths by Series ................................................................................................................................ 7-3
(1) iPF5000 Series ....................................................................................................................................... 7-3
(2) iPF700 Series ......................................................................................................................................... 7-4
(3) iPF8000 Series ....................................................................................................................................... 7-5
(4) iPF800 Series ......................................................................................................................................... 7-6
Chapter 1
Using This Guide
Chapter 1 Using This Guide
1. Using This Guide

STEP1: Scan through Chapter 2, Indexes by Case, for keys to the database
From operation panel displays
From low-order four-character error codes (panel display, Print Inf)

Go to Chapter 3, Trouble
From imaging (user complaint) problems
Database
From other problems (such as abnormal noise and slow)
From software-specific problems (e.g., Microsoft Word)
STEP2: Take the actions suggested by the keys to the database found
If there are links,
Go to Chapter 4, More Sophisticated Fault

If any component name or the like Isolation Tasks
is unknown, see Chapter 7, Main
follow them
Unit Configuration Diagrams: Paper

Paths
Go to Chapter 5, Fault Isolation Tool Collection
2. Model Groups
The iPF Series is broken down into the following groups in this Guide:
Model group Maximum paper Five-color dye/pigment Eight-color Twelve-color

width model pigment model pigment model
60 inches - iPF9000S iPF9000, iPF9100
iPF8000 Series 44 inches - iPF8000S iPF8000, iPF8100
(B0 extra-sized
44 inches iPF810, iPF820 - -
iPF800 Series
(B0 extra-sized
36 inches iPF700, iPF710, iPF720 - -
iPF700 Series
(A0 extra-sized
24 inches iPF600, iPF605, iPF610 iPF6000S iPF6100, iPF6200
(A1 extra-sized
iPF5000 Series
17 inches iPF500, iPF510 - iPF5000, iPF5100
(A2 extra-sized
1-1
Chapter 2
Indexes by Case
Chapter 2 Indexes by Case
1. Error Code Index

Error Code
(low-order four Explanation Key
characters
- Paper mismatch (cut sheet) 3-1-1
Print data having a cut sheet print specification has been received with rewinder use being selected.
Cassette pickup has been specified for paper that does not support cassette pickup.
Print data having a manual feed print specification has been received at the completion of roll paper
pickup.
- Paper mismatch (type 3-1-4
Mismatch following the selection of any of the following menu choices:
Warning Indication has been selected for Paper Mismatch Detection.
ON has been selected for Paper Error Skip.
On forced printing following a mismatch resulting from the selection of the following menu option:
Pause has been selected for Paper Mismatch Detection.
- Paper mismatch (both type and size 3-1-5
- Paper mismatch (size 3-1-6
- Invalid paper loading position 3-19-1
Paper is invalidly positioned on the platen.
- Paper take-up unit not switched on 3-43-1
Printing has started with the Paper take-up unit setting of Use and with the rewinder switched off.
- Job received in Rewind mode, with the panel setting of Do not use 3-43-2
Rewinder use has been set to Do not use at the start of printing when the rewinder is active.
- Forced feed limit 6-1-1
Paper being manually fed in the return direction (back-feeding) has reached the pinch roller position
(normal operation).
- Printing with ink tank cover open 6-1-2

On a model having a subtank, the ink tank cover opened while printing (printing is allowed to
continue).
- Durable parts nearing their replacement time 7-1-1

Any of the parts counters has reached warning level 1.
- Durable parts past their replacement time 7-1-2
- Part counter warning level 1 7-1-3
- Part counter warning level 2 7-1-4
2-1
Error Code
characters
1000 Ink tank near-empty (continued use allowed) 1-1-1
1001 The remaining volume of ink is diminishing (below the pin check level).
1002
1003
1004
1005
1006
1007
1008
1009
100A
100B
100C
1010 Head R/L non-discharge warning 2-1-1
There are 30 or more nozzles per color that reject non-discharging nozzle backup, with less than 100
non-discharging nozzles.
1010 Head non-discharge warning 2-1-2
1012 Head R non-discharge warning 2-1-3
1013 Head L non-discharge warning 2-1-4
1015 HP-GL2 error: out of the scope of media support 8-19-1
The paper that is being fed does not support HP-GL/2 printing; that is, a paper type that does not
have a required print mode has been set.
1015 HP-GL2 error: out of the scope of media support 8-19-2
The paper that is being fed does not support HP-GL/2 printing; that is, a paper type that does not
have a required print mode has been set.
1030 (Image modeUnknown command 8-1-1
A character that is located within bounds of a group character or end parameter character but that is
not defined as a command has been detected during Image mode command decoding.
1031 (Image mode Invalid parameter count (no parameters) 8-2-1
A numeric field has not been identified as being numeric during Image mode command decoding.
1032 (Image mode Required item missing 8-3-1
A character out of bounds has been detected where a group or end parameter character ought to
exist, during Image mode command decoding.
1034 (Image modeOther warning 8-4-1
A character other than <ESC> has been detected right after the imago mode analysis module
entered Image mode or when the decoding of a single command ended.
1035 (Setup modeUnknown command 8-5-1
A command character string other than RESET, SET, OPCMT0 and OPCMT2 has been detected in a
PJL command.
1036 (Setup modeInvalid parameter count 8-6-1
Too many or too few parameters have been detected during Setup mode command decoding.
1037 (Setup mode Required item missing 8-7-1
The exit parameter is missing in the EnterGAROMode command and the UniversalExitLanguage
command used in Setup Mode.
2-2
Error Code
characters
1038 (Setup modeData out of bounds 8-8-1
A character string that is not defined as an environmental variable has been detected.
An unknown environmental variable has been detected.
A character string that is not defined as an environmental variable value has been detected.
The value of an unknown environmental variable has been detected.
1039 (Setup modeOther warning 8-9-1
A character string other than the @PJL prefix has been detected while the analysis module was idle.
103A (Image modeImage processing table error 8-10-1
No image processing table is available, a required image processing table is wanting or an image
processing table contains a value out of bounds.
1040 HP/GL2 error; Memory shortage 8-11-1
The size of drawing data exceeds the processing capacity.
1041 HP/GL2 error; invalid parameter 8-12-1
Data having an invalid number of types of parameters that follow the command has been detected.
1042 HP/GL2 error; physical coordinate check from logical coordinates 8-13-1
Invalid coordinates are involved.
1043 HP/GL2 error; Invalid command 8-14-1
A command that is not defined in HP-GL/2 or HP RTL is involved.
1044 HP/GL2 error; Current point missing 8-15-1
Invalid data is involved.
1045 HP/GL2 error; Drawing limit 8-16-1
Invalid coordinates are involved.
1047 HP/GL2 error; Replot buffer overflow 8-17-1
Data storage buffers have run short.
1048 HP/GL2 error; Polygon buffer overflow 8-18-1
The size of drawing data exceeds the processing capacity.
1050 Platen shutter cleaning required
Clean the blue shutter on the platen.
1051 Size clip warning (replace with larger-sized paper)
1100 Maintenance cartridge near-full (continued usage allowed 1-3-1
Near-full has been detected from the dot count and the usage period (drying time).
1101 Mist count near-full 7-2-1
Waste ink near-full has been detected from the dot count.
1400 Ink tank empty (continued use allowed) 1-1-2
1401 The ink tank has run out of ink, but a certain volume of ink is reserved in the subtank. (The reserved
1402
volume of ink is put to use after the remaining ink falls below the pin check level.)
1403
1404 Displayed only on models having a subtank.
1405 (XX: Target color display).
1406
1407
1408
1409
140A
140B
140C
2-3
Error Code
characters
1410 Ink tank not installed (continued use allowed) 1-1-3
1411 The ink tank is not installed but a sufficient volume of ink is left in the subtank.
1412
Displayed only on models having a subtank.
1413
1415
1416
1417
1418
1419
141A
141B
141C
200A Paper size detection failure 3-20-1
Cannot detect the paper width (poorly positioned paper).
200A Paper size detection failure 3-20-2
Cannot detect the paper width (poorly positioned paper).
200B Paper size detection failure 3-21-1
Paper is invalidly positioned on the platen.
200C Paper size detection failure 3-22-1
Cannot detect the leading edge of the paper.
The leading edge of paper has been located by coarse detection but not by a second round of fine
detection (up to 300 mm) (semi-transparent paper).
Cannot detect the leading edge of the paper.
Cannot detect the size of roll paper loaded.
200D Paper size detection failure 3-23-1
Cannot detect the trailing edge of the paper.
Cannot detect the trailing edge of the cut sheet loaded after they have been fed 50 mm.
Cannot locate the trailing edge of the paper that has been found by coarse detection.
200D Paper size detection failure 3-23-2
Cannot detect the trailing edge of the paper.
Cannot detect the trailing edge of the cut sheet loaded after they have been fed 50 mm.
Cannot locate the trailing edge of the paper that has been found by coarse detection.
200E Too small paper 3-2-1
The width and length of paper supported are lower than the supported size (1.5% margin).
200E Too small paper (roll Paper) 3-2-2
200E Too small paper 3-2-3
200F Too large paper 3-3-4
The width and length of paper supported are higher than the supported size (1.5% margin).
Cannot detect the leading edge of paper even when the paper has been fed by 1300 mm for roll
Paper and by the size mentioned above for cut sheet.
Cannot detect the width of paper even when the paper is fed by the size mentioned above.
2-4
Error Code
characters
200F Too large paper (roll Paper) 3-3-5
200F Too large paper 3-3-6
2010 Skew (skewed right 3-26-1
(The nip needs to be released by operating the release lever
Paper is determined skewed as its edge is read by the multisensor.
2010 Skew (skewed right 3-26-2
2010 Skew (roll Paper) 3-26-3
2010 Skew 3-26-4
(The error is cleared as the paper is removed.
2014 Cutter unit fuse blowout error 9-1-1
2015 Cutting failure/jam detected due to a cutting failure 3-46-1
An idle cutter unit or a cutter blade that is too blunted to cut sheet has been detected by the paper
leading edge detection sequence.
2015 Cutting failure/jam detected due to a cutting failure 3-46-2
An idle cutter unit or a cutter blade that is too blunted to cut sheet has been detected by the paper
leading edge detection sequence.
2016 Paper loosening out of position while printing 3-27-1
The trailing edge of paper has been detected at least 20 mm shorter than the length of cut forms
detected.
detected.
2016 Jam while picking up, ejecting or printing on paper 3-27-3
(A sequence of removing jams with the pinch roller released is required)
Virtually all recovery errors that could occur in connection with paper pickup are handled.
detected.
detected.
2017 Paper (right) side detection error 3-24-1
Multisensor error on light quantity adjustment
The read reference paper edge is more than 5 mm apart from its theoretical position.
Cannot locate the edge of reference paper.
2-5
Error Code
characters
2018 Paper (left) side detection error 3-25-1
The non-reference edge of paper has been located by coarse detection but not by a second round
of fine detection.
of fine detection.
of fine detection.
201E Paper mismatch (cut sheet) 3-4-1
2405 Invalid paper loading position (borderless printing) 3-5-1
The position at which paper is loaded is unfit for borderless printing.
Data with a borderless print specification has been received while the left or right edge of roll paper
was off the center of the borderless print idle ejection port at the completion of roll paper pickup.
2405 Invalid paper loading position (borderless printing) 3-5-2
The position at which paper is loaded is unfit for borderless printing.
Data with a borderless print specification has been received while the left or right edge of roll paper
was off the center of the borderless print idle ejection port at the completion of roll paper pickup.
2405 Invalid paper loading position (borderless printing)The position at which paper is loaded is unfit for 3-5-3
borderless printing.Data with a borderless print specification has been received while the left or right
edge of roll paper was off the center of the borderless print idle ejection port at the completion of roll
paper pickup.
2406 Borderless print data not printable (logic) 3-6-1
Borderless print data has been received at the start of printing, with one of the following conditions
being met:
A feeder slot other than one for roll paper has been specified in the data.
A paper type that does not support borderless printing has been set on the data.
Banner printing has been specified on the data at the same time.
A paper size that does not support borderless printing has been specified in a job for which paper
had already been fed.
2407 Borderless printing disabled
The width detected by the multisensor is unfit for borderless printing.
2408 Borderless printing disabled
The paper size is unfit for borderless printing.
2-6
Error Code
characters
2500 Ink tank empty (continued use not allowed)
2501 The ink tank has run out of ink. (The reserved volume of ink is put to use after the remaining ink falls
2502
below)
2503
2505
2506 1-2-1
2507
2508
2509
250A
250B
250C
2510 Remaining ink level unknown (continued use allowed) 1-2-6
2511 The remaining volume of the ink in the tank is detected when the tank cover is closed.
2512
Consumption has exceeded the original ink capacity (mismatch detected).
2513
2514 Refill ink may have been used.
2515
2516
2517
2518
2519
251A
251B
251C
2520 Ink tank not installed (continued use not allowed) 1-2-2
2521 On a model that is furnished with a subtank, this error is indicated if the subtank has run out of ink
2522
and the state of an ink tank not being installed is detected.
2523
2525
2526
2527
2528
2529
252A
252B
252C
2540 Ink tank ID error 1-2-3
2541 The type of the tank is wrong (XX: Target color display).
2542
2543
2544
2545
2546
2547
2548
2549
254A
254B
254C
2-7
Error Code
characters
2560 Ink tank EEPROM error 1-2-4
2561 There is an error in tank EEPROM. (XX: Target color display).
2562
2563
2564
2565
2566
2567
2568
2569
256A
256B
256C
2570 Ink tank short on ink 1-2-5
2571 An operation, such as printing or suction, was attempted but enough ink to carry out the operation is
2572
left in the tank.
2573
2574 Subtank model: 2570 to 257C
2575 Except for pre-print routines, such as cleaning: 2580 to 258C
2576 Printing: 2590 to 259C
2578
2579
257A
257B
257C
2580
2581
2582
2583
2584
2585
2586
2587
2588
2589
258A
258B
258C
2590
2591
2592
2593
2594
2595
2596
2597
2598
2599
259A
259B
259C
260E Gap detection failure 9-2-1
Carriage gap calibration has not been carried out or gap detection is disabled by corrupt calibration
data.
260F Gap reference plane error (which does not occur when in User mode) 7-3-1
Request to replace an abnormal reference plane sheet.
2618 Vh pressure error 9-3-1
2-8
Error Code
characters
2800 Printhead [X non-existing 2-3-1
X:
Double-head model: The R-head does not exist.
Single-head model: The head does not exit.
2801 Printhead [XDI correction failure 2-4-1
X:
Double-head model: R-head DI correction failure
Single-head model: Head DI correction failure
2802 Invalid printhead mounted in X 2-6-1
X:
Double-head model: Invalid head mounted on the R-side
Single-head model: Invalid head mounded
2803 Printhead [X EEPROM errorX: 2-7-1
Double-head model: R head EEPROM error
Single-head model: head EEPROM error
2804 Heads mounted in horizontally opposite positions 2-8-1
2807 Heads mounted in horizontally opposite positions 2-8-2
2808 Printhead L non-existing 2-3-2
2809 Printhead L DI correction failure 2-4-2
280A Invalid printhead L mounted 2-6-2
280B Printhead L EEPROM error 2-7-2
280C Head non-discharge warning (Printing paused 2-2-1
There are 30 or more nozzles per color that reject non-discharging nozzle backup, with 100 or more
but les than 200 non-discharging nozzles, or there are 30 or more nozzles per color that reject
non-discharging nozzle backup, with 200 or more non-discharging nozzles.
280D Head R non-discharge warning (Printing paused) 2-2-2

but les than 200 non-discharging nozzles, or there are less than 30 nozzles per color that reject
280E Head L non-discharge warning (Printing paused) 2-2-3
but les than 200 non-discharging nozzles, or there are less than 30 nozzles per color that reject
2811 Incompatible printhead version 2-5-1
2812 Incompatible printhead R version 2-5-2
2813 Incompatible printhead L version 2-5-3
2816 Maintenance cartridge EEPROM error 1-4-1
Communication is enabled but the information is corrupted.
2817 Maintenance cartridge ID error 1-4-2
A maintenance cartridge for another model has been mounted.
2818 Maintenance cartridge not found 1-5-1
Cannot communicate, or cannot detect a maintenance cartridge.
2819 Maintenance cartridge full 1-6-1
Maintenance cartridge full is detected from the dot count and the usage period (drying time).
281A Maintenance cartridge near-full (continued usage allowed 1-7-1
281B The maintenance cartridge before cleaning does not have an enough capacity. 1-8-1
2-9
Error Code
characters
2820 Head registration unadjustable 7-4-1
The adjustment value has gone out of bounds during automatic head adjustment.
2821 LF unadjustable 7-5-1
A detected value has gone out of bounds while performing automatic band adjustment.
2822 Eccentricity uncorrectable (which does not occur when in User mode) 7-6-1
A detected value has gone out of bounds while making adjustment.
2823 Head check error 9-4-1
2824 Optical axis unadjustable (which does not occur when in User mode)An adjustment pattern has not 7-7-1
been printed.The optical axis deviates from the correct position by 3 mm or more.
2825 Paper mismatch on HP-GL/2 printing
2901 The available size of the permanent area of the hard disk space has fallen to less than 1 GB. 5-1-1
2902 No hard drive space 5-2-1
Copy printing or error recover is not executable.
2905 A job save has been executed when the available size of the permanent area of the hard disk 5-3-1
space was lost.
Cancel the job.
2906 One hundred jobs are already saved in the permanent area of the hard disk space. 5-4-1
2906 A job save is executed when 32 jobs are already saved in the permanent area of the hard disk 5-4-2
space.
Cancel the job.
2907 One hundred jobs are already saved in the permanent area of the hard disk space.
2908 HDD format error 5-5-1
2909 HDD file error 5-6-1
2918 Cassette detection sensor detection failure (Cassette detection sensor) 3-42-1
No cassette has been detected during cassette pickup.
291A Roll sensor detection failure 3-37-1
Could not detect the roll unit.
291B Lift shift timeout 9-5-1
A lift operation has been executed, but no sensor has detected or a sensor has remained detected .
291D Spur cam sensor detection failure 9-6-1
2920 Cannot take up paper 3-44-1
An error check has been made on paper after the paper had been fed 1850 mm, but the paper
take-up unit was not driven at all in that interval (up to about 3700 mm (when run imPapertely after
the start of detection)).
2921 Continued rewinding error 3-45-1
The paper take-up unit has continued rewinding for 10 seconds, with the rewinding sensor turned on,
at printer power-on and at the start of printing.
2E00 Paper mismatch (roll paper) 3-7-1
No roll paper have been fed when a job with a roll paper specification is received.
2E01 Paper mismatch (roll paper) 3-8-1
Roll paper have not been fed when an internal print job having a roll paper specification started
(during internal printing).
2E02 Paper mismatch (cut sheet) 3-9-1
No cassette paper has been loaded when data having a cut sheet specification is received.
No manually fed paper has been fed when a job having a top paper feed specification is received.
No manually fed paper has been fed when a job having a front paper feed specification is received.
2-10
Error Code
characters
Not cut sheet have been loaded in cassettes when data having a cassette specification is received.
2E08 Paper mismatch (size(roll paper) 3-11-1
The width of data and that of the actually loaded paper do not match.
2E08 Paper mismatch (size(roll paper) 3-11-2
The width of data and that of the actually loaded paper do not match.
2E09 Short on roll paper (with a paper take-up unit in use) 3-35-1
All of the following conditions have been met at the start of printing:
ON has been selected for Remaining Roll Paper Detection.
Among the paper size settings coded in the print data, the paper length exceeds the remaining
length of roll paper.
A paper take-up unit is used.
2E09 Short on roll paper 3-35-2
All of the following conditions have been met at the start of printing:
ON has been selected for Remaining Roll Paper Detection.
Among the paper size settings coded in the print data, the paper length exceeds the remaining
2E0A Paper mismatch (roll paper) 3-12-1
Data having a roll paper specification has been received when manually fed cut sheet had already
been loaded.
2E0A Paper mismatch (roll paper) 3-12-2
Print data having a roll paper print specification has been received at the completion of manual feed
paper pickup.
2E0B Paper mismatch (cut sheet) 3-13-1
Print data having a cassette print specification has been received at the completion of manual feed
paper pickup.
2E0C Paper mismatch (cut sheet) 3-14-1
Print data having a manual feed print specification has been received at the completion of roll paper
pickup.
2E0E Roll paper unit not installed 3-40-1
The unit has received print data having a roll paper print specification when it had started without a
roll unit being connected to it.
2E0F The top cover is abnormally open. 6-2-1
2E10 Ink tank cover error open (continued use allowed) 6-3-1
The ink tank cover opened while performing any operation, such as printing and suction.
2E11 Carriage cover open error 6-4-1
A carriage cover open has been detected.
2E12 Faulty release lever 6-5-1
The state of the release lever up (released) has been detected.
2E14 Paper mismatch (size or width 3-15-1
The paper size specified for the Print to meet the paper width setting of the driver on receiving print
data and the width of the roll paper actually fed did not match.
2-11
Error Code
characters
2E15 Paper mismatch (type 3-16-1
The second and subsequent sheets of paper have been fed as a paper type different from the first
sheet when LF adjustment was made with cut sheet.
Following the transmission of data in the GARO format, all of the following conditions have been met
at the start of printing:
The paper type that has been set in the job and the type of actually fed paper do not match.
Stop has been selected for Paper Mismatch Detection.
2E15 Paper mismatch (type(on adjustment) 3-16-4
sheet when LF adjustment was made from a cassette.
A paper type that cannot be fed from the specified feeder slot has been specified.
The data type defined in the data and the type of actually loaded paper do not match.
2E16 Paper mismatch (type or size 3-17-2
The paper type/size defined in the paper and those of actually loaded paper do not match.
The paper type that has been set in the job and the type and size of actually fed paper do not
match.
2E17 Cassette not installed 3-41-1
2E18 Paper not fed as far as the platen 3-28-1
2E19 Feeding error 3-29-1
LF out of synchronization for cut sheet
2E1A Feeding error 3-30-1
2E1B No roll paper available (trailing edge of roll paper detected) 3-36-1
Paper out has been detected by paper sensor R in a roll paper operation.
LF out of synchronization on roll paper
2E1B No roll Paper available (trailing edge of roll paper detected) 3-36-2
Paper out has been detected by paper sensor R in a roll paper operation.
LF out of synchronization on roll paper
2-12
Error Code
characters
2E1C Jam while ejecting paper 3-31-1
(A sequence of removing jams with the pinch roller released is required)
A jam has been detected while ejecting paper.
2E1D Feeding error 3-32-1
2E1F Paper mismatch (size 3-17-3
The second and subsequent sheets of paper have been fed as a paper size different from the first
sheet when adjustment was made with cut sheet.
XXX x YYY: Required minimum size
2E1F Paper mismatch (sizeThe paper size setting in effect at the start of an internal print session has 3-17-4
fallen below the minimum size specified for that internal print session.
XXX x YYY: Required minimum size
2E1F Paper mismatch (size 3-17-5
The paper size setting in effect at the start of an internal print session has fallen below the minimum
size specified for that internal print session.
XXX: Required minimum size
2E21 IEEE1394 interface error 9-7-1
Any error has been detected while initializing IEEE1394 at startup.
2E23 Cutter unit failure 9-8-1
2E24 Faulty roll paper unit 3-38-1
Failed to detect the cam in the roll unit while no paper was loaded.
2E25 Jam while picking up, ejecting or printing on paper (JAM2) 3-33-1
2E25 Jam while picking up, ejecting or printing on paper (JAM2) 3-33-2
2E27 Feeding error (nip release required) 3-34-1
LF out of synchronization (LF motor wont rotate) has been detected.
2E27 Jam while picking up, ejecting or printing on paper 3-34-2
(A sequence of removing jams with the pinch roller released is required)(JAM1)
Virtually all recovery errors that could occur in connection with paper pickup are handled.
2E31 Insufficient quantity of roll paper remaining (upper)
2E32 Insufficient quantity of roll paper remaining (lower)
2E35 Roll paper not loaded for internal printing (upper)
2E3A Failed to feed paper (upper stage)
2E3B Failed to feed paper (lower stage)
2F11 CR error 9-9-1
An operation order has been issued while the carriage suffered a hardware error.
2F12 LF error 9-10-1
An operation order has been received while the LF suffered a hardware error.
The target position could not be reached within a predicted operation time + 3 seconds during an LF
operation.
The sensor could not be detected during an LF operation involving sensor detection.
2F13 A/D converter external trigger output stop (Hardware error 1) 9-11-1
2F14 ASIC register not writable (Hardware error 2) 9-12-1
Could not write to the ASIC register on the main PCB.
2F16 Mist fan error 9-13-1
The rotation of the mist fan is not detectable.
2-13
Error Code
characters
2F17 Platen fan lock detection error 9-14-1
The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen
fan started rotating.
2F17 Suction platen fan error 9-14-2
The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen
fan started rotating.
2F1F Purge sensor error (Recovery purge motor HP detection error) 9-15-1
The recovery system has been driven but no sensor interrupt occurs.
The recovery system has been driven to close the cap, but the cap has not been capped
successfully.
2F20 Cap motor cam positioning error 9-16-1
The recovery system has been driven but no sensor interrupt occurs.
The recovery system has been driven to close the cap, but the cap has not been capped
successfully.
2F22 Pump shift timeout 9-17-1
The target position could not be reached within a predicted operation time + 3 seconds during pump
operation, or no sensor has been detected during a pump operation involving sensor detection.
2F23 Purge motor error 9-18-1
Pump operation disabled
A PWM duty of 100% has lasted for 200 msec in a pump operation.
2F24 Cutter shift timeout 3-47-1
The cutter failed to reach the home position in time during a cutting operation.
2F24 Cutter shift timeout error 9-19-1
No sensor has been detected during a cutter operation involving sensor detection.
2F25 Carriage motor HP not detectable 9-20-1
Detected only for the wide format.
For the narrow format, the carriage motor HP can be detected when the carriage hits the wall in a full
scan following the detection of the HP.
2F26 Carriage operation disabled 9-21-1
A PWM duty of 100% has lasted for 200 msec in a carriage operation
A collision has been detected in a carriage operation (with the speed predicted from the PWM
output value having a deviation of 25 ips or more from the actual speed).
2F27 Carriage shift timeout 9-22-1
The target position could not be reached within a predicted operation time + 3 seconds during
carriage operation.
2F28 Lift shift timeout 9-23-1
A lift operation has been executed, but no sensor has detected it or a sensor has remained detected.
2F29 LF feeding motor timeout (cut sheet) 9-24-1
operation.
2F29 LF feeding motor timeout (roll paper) 9-24-2
operation.
2F2A Cannot detect the LF home position 9-25-1
The LF home position could not be detected on LF homing during initialization.
2F2B LF operation failure (LF operation disabled) 9-26-1
A PWM duty of 100% has lasted for 200 msec during LF operation.
2-14
Error Code
characters
2F2C Cassette shift timeout 9-27-1
The target position could not be reached within a predicted operation time + 3 seconds during
cassette operation.
No sensor has been detected during a cassette operation involving sensor detection.
2F2D Cassette operation disabled 3-39-1
A PWM duty of 100% has lasted for 200 msec in a cassette operation.
2F2E Roll shift timeout 9-28-1
No sensor has been detected in a roll operation involving sensor detection.
2F2F Non-discharge detection error 9-29-1
As a result of nozzle checking made by the non-discharge detection unit:
All 640 nozzles in a nozzle train are non-discharging.
At least 50 nozzles have been found mismatched in a nozzle train of 640 nozzles since the last
session of detection.
ReferenceThe change (between non-discharging and discharging nozzle counts) noted since
the last session of nozzle checking is recorded as a mismatch.
2F30 Non-discharge detecting position error 9-30-1
No detectable region has been found during non-discharge position adjustment.
2F31 Non-discharge light quantity error 9-31-1
A detectable region has fallen to below a certain limit during non-discharge position adjustment
2F32 Faulty multisensor 4-1-1
Outside light entered during multisensor light quantity adjustment.
2F33 Transparent paper unadjustable 7-8-1
Paper are unidentifiable on automatic adjustment (transparent/semi-transparent paper).
2F34 Color calibration error 7-9-1
The adjustment value has gone out of bounds during calibration.
2F35 Faulty multisensor (on calibration) 4-2-1
A failure to calibrate has been detected from the parts counter.
2F37 Linear scale error 99-9-1
No signal is available from the linear encoder when the head is driven.
2F38 The top cover is abnormally open. 6-6-1
2F39 Carriage cover error open 9-32-1
The carriage cover has opened at a timing at which it is normally closed.
2F3A Purge unit valve motor error 9-33-1
The recovery valve motor has been driven but no movement has been detected within the timeout
period.
2F3B CS communication error 9-34-1
An irrecoverable communication error has occurred communicating between the CS chip mounted
on the ink tank and the main unit.
2F3C LF pressure error
2F3D HP idle ejection pump motor overload error
2F3E HP idle ejection pump motor shift timeout
2F3F HP idle ejection pump motor error
4001 Borderless/flow idle ejection/mist recovery count full 99-1-1
401A HDD failure 99-2-1
Failed to read and write to and from the HDD.
401B Poor HDD connection 99-3-1
The HDD and the HDD controller are not indefinable.
2-15
Error Code
characters
401C Faulty RTC 99-4-1
Any error other than the two errors mentioned below has been detected while initializing the RTC at
startup.
401D RTC low battery error 99-5-1
A battery error has been detected while initializing the RTC at startup.
401E RTC clock stop 99-6-1
The RTC has been detected idle while initializing the RTC at startup.
4027 Lift shift timeout error 9-35-1
A lift operation has been executed, but no sensor has detected it or a sensor has remained detected.
4034 Multisensor unit version error 99-7-1
A different version of multisensor is installed.
This would not occur in an ordinary user environment.
4037 Linear scale error 99-8-1
No signal is available from the linear encoder when the head is driven.
403E Head abnormal temperature rise (head 1 (R), or A model) 99-10-1
Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at
120oC or higher or -10oC or lower.
403F Head abnormal temperature rise (head 2 (L)) 99-11-1
Either of the two Di sensors maintained for each printhead chip (color-specific) has been detected at
120oC or higher or -10oC or lower.
4040 Checksum error 99-12-1
The checksum of a file transmitted on execution of the firmware update is unmatched.
4041 Flash erase error 99-13-1
Failed to erase flash ROM on execution of the firmware update is unmatched.
4042 MIT data transfer failure 9-36-1
Failed to write MIT data on its transmission.
4042 Flash write error 99-14-1
Failed to write flash ROM on execution of the firmware update.
4043 Firmware update failure error 99-15-1
Failed to allocate a work area on RAM on firmware update.
4044 EEPROM size error 99-16-1
Size information about the firmware data transmitted on firmware update and the size of actually
transmitted data do not match.
4045 Engine EEPROM write error 99-17-1
An EEPROM read/write failure has been detected in the engine portion of the firmware.
4046 Recovery part revolutions reaching 50,000 cycles or more 99-18-1
Recovery part operations have reached a predetermined count.
4047 Supply part count error 99-19-1
Supply part operations have reached a predetermined count.
4048 Non-discharging nozzles on initial filling 99-20-1
An unallowable number of non-discharging nozzles have been detected at the completion of initial
filling.
4049 Wrong transfer ROM data model 9-37-1
Files for a different model have been transferred on firmware update.
404A Non-discharge count error 99-21-1
A non-discharge part operation counter has reached a specified limit.
404B Temperature/humidity sensor error 99-22-1
Detection hardware is automatically assumed at fault when a temperature of 0 degree and a relative
humidity of 0% are detected, resulting in an error indication.
2-16
Error Code
characters
404C Serial number information mismatch 99-23-1
A mismatch has been detected between the serial number information stored in the EEPROM on the
main PCB and that stored in the EEPROM on the MTC relay PCB at startup.
404D Machine ID information mismatch 99-24-1
A mismatch has been detected between the model ID information stored in the EEPROM on the
main PCB and that stored in the EEPROM on the MTC relay PCB at startup.
404F EEPROM read error
404F Pump revolutions full (clear the counter in service mode after having replaced the HP idle ejection
tray)
2-17
2. Index of Symptoms and Imaging Failures

Category
Imaging Failures A
Operational Failures B
Functional Failures C
Cutting Failures D
Unusual Noises E
Application-Dependent F
A. Imaging Failures
Category Item Subitem Remedial Action (tool)
A Soiled print side Chapter 4: Imaging Failures
A Ink dropping Chapter 4: Imaging Failures
A Soiled reverse side Chapter 4: Imaging Failures
A Black dots (spur marks Chapter 4: Imaging Failures
A White dots (spur marks Chapter 4: Imaging Failures
A Roller marks Chapter 4: Imaging Failures /
A Peeled ink Chapter 4: Imaging Failures
A Line, streaks and bands Chapter 4: Imaging Failures
A Blurred or undersharp images Chapter 4: Imaging Failures
A Blurred or blotted images Chapter 4: Imaging Failures
A Shaken or ghost images Chapter 4: Imaging Failures /
A Thick or double lines or characters Chapter 4: Imaging Failures /
A Defective toning Chapter 4: Imaging Failures
A Color misregistration Chapter 4: Imaging Failures
A Void lines and images Chapter 4: Imaging Failures
A Printing different from settings Chapter 4: Imaging Failures
A No printing Chapter 4: Imaging Failures
A Wrong length Prioritize length (specify a magnification).
Specify a magnification for the present output matter (enter a
menu description).
A Wrinkled paper Remove the cause of skewing.
Clean the cassette pick-up roller.
A Iridescent metallic luster visible Bronze symptom (reflected illuminating light colored by
diffusion on the print surface)
A Ink wont dry on tracing paper or the Chapter 4: Imaging Failures
like Change the drying time setting (lengthen).
A Scratching (ink peeling) Chapter 4: Imaging Failures
Change the drying time setting (lengthen).
A Poor halftoning (RIP environment) Avoid printing in black alone (but print in multiple colors).
A Paper undertone noticeable Change paper.
A Uneven POP board colors noticeable Properties of the paper.
Change the print mode to an upper mode.
2-18
B. Operational Failures
B PosterArtist wont launch Chapter 4: Operational Failures
B The main unit wont start Chapter 4: Operational Failures
B Power turns off automatically Chapter 4: Operational Failures
B Network-connected printer, once If Automatic is selected for the IP address of the printer, assign
visible, out of sight a fixed IP address to it.
C. Functional Failures
C Freezing/slow Restart the printer.
C Upgrade the firmware.
C If Paper have been added, initialize the Paper preferences
and update additional Paper from System Settings (user
settings will be lost).
C No printing Underpowered host PC
C Check the network environment.
C Bug in AutoCAD high-speed rendering/Ver.3.00 or later
D. Cutting Failures
D Wavy cut surface Chapter 4: Cutting failures without error indications
D Residual cutting chips on the reference Chapter 4: Cutting failures without error indications
side
D Normally ended without cutting Chapter 4: Cutting failures without error indications
D Line printed at the cutting position, but Chapter 4: Cutting failures without error indications
without actual cutting
D Line printed at the cutting position on Chapter 4: Cutting failures without error indications
printing
D Cut automatically Chapter 4: Cutting failures without error indications
D Images cut halfway Chapter 4: Cutting failures without error indications
E. Unusual Noises
E Carriage drive Rasping After checking the idler pulley, go to 2F26.
E Check the carriage tension unit.
E Chattering The tube has hit the exterior to genera unusual noises.
E Open and close the platen suction path selection valve
(normal).
E Creaky Soiled carriage rail/Clean dry (never apply oil)/replace the
rail cleaner/replace the carriage bearing.
E Broken head open/close lever
Replace the lever.
2-19

E Head rubbing Tizzy Check the head height setting.
E Check for jams.
E Check the paper type setting.
E Cutter Clattering Check to see if the fixed teeth are not dented.
E If the round and fixed teeth are found dented, replace both.
E Near the ink tank unit Chattering Ink is stirred in a timed operation (normal).
E Roll spool (opposite to the HP) Gear dropped belt teeth noise
Replace the rubber pad in correct position.
E Paper feed/back feed LF backup roller sound
Replace with a roller-less part.
E Caterpillar mylar Mylar sheet out of position
Replace the tube unit.
E Platen suction hole Whistling Clean the hole.
F. Application-Dependent
F AutoCAD Defective toning Chapter 4: Imaging Failures
F Void images (printed void in part) Chapter 4: Imaging Failures
F Prenticed in a double or half size Chapter 4: Imaging Failures
F No printing Chapter 4: Imaging Failures
F Cannot install the HDI driver Chapter 4: Operational Failures
F Cannot print a size longer than AutoCAD2004 specification
2300 mm with the HDI driver
F Word No magnified printing Chapter 4: Imaging Failures
F Excel Narrow white lines in the print Chapter 4: Imaging Failures
F Void images (printed void in part) Chapter 4: Imaging Failures
F Illustrator Narrow white lines in the print Chapter 4: Imaging Failures
F Blurred or undersharp images Chapter 4: Imaging Failures
F PosterArtist Wont launch Chapter 4: Operational Failures
F WINSTAR CAD Misregistration in printing on Reduce the data setting to allow in
manually fed paper consideration of the application
specifications/margins.
F Bundled user software CD The installer does not launch when Chapter 4: Operational Failures
the bundled user software CD is
mounted.
2-20
Chapter 3
Trouble Database
Chapter 3 Trouble Database
1. Ink tanks
Code Panel display Remedial Action
Key ( low-order
Explanation/Detection sequence (: Reference fault isolation
four Large LCD Small LCD 1 Small LCD 2 procedure or tool)
characters)
1-1-1 1000 Ink Level: Ink Lvl: Chk Ink tank near-empty (continued Replace the tank (continued
1001 Check XX use allowed) usage allowed).
1002 The remaining volume of ink is If the problem persists after the
1003 diminishing (below the pin check tank has been replaced, the
1004 level). remaining ink detection system
1005 (XX: Target color display). is at fault (replace the supply
1006 unit or check the bundled
1007 wires).
1008
1009
100A
100B
100C
1-1-2 1400 Ink tank is Ink tank empty (continued use Replace the tank.
1401 empty. allowed) If the problem persists after the
1402 Press OK The ink tank has run out of ink, tank has been replaced, the
1403 and but a certain volume of ink is remaining ink detection system
1404 replace ink reserved in the subtank. (The is at fault (replace the supply
1405 tank. reserved volume of ink is put to unit or check the bundled
1406 use after the remaining ink falls wires).
1407 below the pin check level.)
1408 Displayed only on models having
1409 a subtank.
140A
140B
140C
1-1-3 1410 No ink tank Ink tank not installed (continued Mount a tank.
1411 loaded. use allowed) If the problem persists after the
1412 Check ink The ink tank is not installed but a tank has been replaced, the
1413 tank. sufficient volume of ink is left in remaining ink detection system
1414 the subtank. is at fault (replace the supply
1415 Displayed only on models having unit or check the bundled
1416 a subtank. wires).
1417
1418
1419
141A
141B
141C
1-2-1 2500 Ink tank is No Ink Left Ink tank empty (continued use not Replace the tank.
2501 empty. allowed) If the problem persists after the
2502 Press OK The ink tank has run out of ink. tank has been replaced, the
2503 and (The reserved volume of ink is put remaining ink detection system
2504 replace ink to use after the remaining ink falls is at fault (replace the supply
2505 tank. below the pin check level.) unit or check the bundled
2506 (In the small LCD, the arrow wires).
2507 points to the color in question.)
2508
2509
250A
250B
250C
1-2-2 2520 No ink tank Ink Tank No Ink Ink tank not installed (continued Remove and then reinstall the
2521 loaded. Check XX Tank use not allowed) tank.
2522 Check ink Check Ink On a model that is furnished with Replace the tank.
2523 tank. Tank a subtank, this error is indicated if If the problem persists after the
2524 the subtank has run out of ink and tank has been replaced, the
2525 the state of an ink tank not being remaining ink detection system
2526 installed is detected. is at fault (replace the supply
2527 (XX: Target color display). unit or check the bundled
2528 wires).
2529
252A
252B
252C
3-1

Key (low-order Explanation/Detection sequence (: Reference fault isolation
characters)
1-2-3 2540 Ink tank Ink Tank Ink Tank Ink tank ID error Replace the tank.
2541 error. Replace Error The ink type is wrong. If the problem persists after the
2542 BK Repl. Ink (XX: Target color display). tank has been replaced, the
2543 Press OK Tank remaining ink detection system
2544 and is at fault (replace the supply
2545 replace ink unit or check the bundled
2546 tank. wires).
2547
2548
2549
254A
254B
254C
1-2-4 2560 Ink tank Ink Tank Ink Tank Ink tank EEPROM error Replace the tank.
2561 error. Replace Error There is an error in tank If the problem persists after the
2562 BK Repl. Ink EEPROM. tank has been replaced, the
2563 Press OK Tank (XX: Target color display). remaining ink detection system
2564 and is at fault (replace the supply
2565 replace ink unit or check the bundled
2566 tank. wires).
2567
2568
2569
256A
256B
256C
1-2-5 2570 Ink Ink tank short on ink Replace the tank.
2571 insufficient. A suction operation was Reference) About 5 mL to 40
2572 Press OK attempted, but there is not mL of ink may have been left in
2573 and enough ink left in the tank for the the tank when this warning
2574 replace ink operation (iPF8000 series, occurs.
2575 tank. iPF9000 series). If the problem persists after the
2576 tank has been replaced, the
2577 remaining ink detection system
2578 is at fault (replace the supply
257A wires).
257B
257C
1-2-5 2580 Ink Not Replace Ink tank short on ink Replace the ink.
2581 insufficient. Enough ink tank A suction operation was Reference) About 5 mL to 40
2582 Press OK Ink orOnline to attempted, but there is not mL of ink may have been left in
2583 and prnt enough ink left in the tank for the the tank when this warning
2584 replace ink operation. occurs.
2585 tank. (In the small LCD, the arrow If the problem persists after the
2586 points to the color in question.) tank has been replaced, the
258A wires).
258B
258C
1-2-5 2590 Ink Not Replace Ink tank short on ink Replace the ink.
2591 insufficient. Enough ink tank A print operation was attempted, Reference) About 5 mL to 40
2592 Press OK Ink orOnline to but there is not enough ink left in mL of ink may have been left in
2593 and prnt the tank for the operation. the tank when this warning
2594 replace ink (In the small LCD, the arrow occurs.
2595 tank. points to the color in question.) If the problem persists after the
2596 tank has been replaced, the
259A wires).
259B
259C
3-2

characters)
1-2-6 2510 Ink level is Online Ink Lvl Remaining ink level unknown Replace the ink tank.
2511 unknown. Key Unknown (continued use allowed)
2512 Check ink Press To Press The level of ink remaining in the
2513 level. Print Online tank is detected when the tank
2514 cover is closed.
2515 Press Online Consumption has exceeded the
2516 to start original ink capacity (mismatch
2517 printing. detected).
2518 Refill ink may have been used.
2519 (In the small LCD, the arrow
251A points to the color in question.)
251B
251C
2. Maintenance Cartridges
characters)
Prepare for MTCart Full Maintenance cartridge near-full Prepare a maintenance
maint cart Soon (continued usage allowed) cartridge.
1-3-1 1100 replacement. Near-full has been detected from
the dot count and the usage
period (drying time).
Maintenance Maint Maint Cart Maintenance cartridge EEPROM Replace the maintenance
cartridge Cartridge Error error cartridge.
problem. Replace Replace Communication is enabled but
1-4-1 2816
Cart Cart the information is corrupted.
Replace
the
maintenance
cartridge.
Maintenance Maint Maint Cart Maintenance cartridge ID error Replace the maintenance
cartridge Cartridge Error A maintenance cartridge for cartridge.
problem. Replace Replace another model has been (The maintenance cartridge was
1-4-2 2817
Cart Cart mounted. capable of normal
Replace communication when the error
the occurred.)
maintenance
cartridge.
No Maint No Maint Maintenance cartridge not found Remove and reinstall, or replace
maintenance Cartridge Cart Cannot communicate, or cannot the maintenance cartridge.
cartridge. Load Load detect a maintenance cartridge.
1-5-1 2818
Cartridge Cartridge
Check
the
maintenance
cartridge.
Maintenance Maint Maint Cart Maintenance cartridge full Replace the maintenance
cartridge full. Cartridge Error Maintenance cartridge full is cartridge.
Replace Replace detected from the dot count and Reference) The absorber may
1-6-1 2819 Replace Cart Cart the usage period (drying time). appear whitish or weight light,
the depending on the usage
maintenance conditions.
cartridge.
Prepare for MTCart Maintenance cartridge near-full Prepare a maintenance
maint cart Full Soon (continued usage allowed) cartridge.
1-7-1 281A replacement. Near-full has been detected from
the dot count and the usage
period (drying time).
3-3

characters)
No Maint Maint Cart The maintenance cartridge Replace the maintenance
Maintenance Cartridge Error before cleaning does not have an cartridge.
Cartridge Replace Replace enough capacity. The maintenance cartridge can
capacity. Cart Cart Near-full has been detected from be put to reuse after the end of
1-8-1 281B Replacethe the dot count and the usage cleaning.
maintenance period (drying time). Reference) The absorber may
cartridge. appear whitish or weight light,
depending on the usage
conditions.
<Maintenance cartridge detection timings>

The presence of a maintenance cartridge is detected at the following timings:
Before printing/during printing (twice/second)/at the end of printing/ between pages
Before a recovery operation/during a recovery operation (twice/second)/before opening of the ink supply valve
When the cartridge is removed and inserted following the occurrence of an error or warning.
3. Printheads
Explanation/Detection
Key (low-order (: Reference fault isolation
four Large LCD Small LCD 1 Small LCD 2 sequence
procedure or tool)
characters)
2-1-1 1010 Problem with CheckPrintout:LR Head R/L Check image quality. (Unless
Printhead L/R non-discharge warning there are problems with the
Chk printing There are 30 or more image quality, there is no need
results nozzles per color that to replace the head.)
reject non-discharging Replace the head.
nozzle backup, with If the problem persists, go to
less than100 2F2F (P4-6).
non-discharging
nozzles.
2-1-2 1010 Check Check Printout Head non-discharge Check image quality. (Unless
printed warning there are problems with the
document. There are 30 or more image quality, there is no need
nozzles per color that to replace the head.)
non-discharging
nozzles.
2-1-3 1012 Problem with CheckPrintout:R Head R non-discharge Check image quality. (Unless
Printhead R warning there are problems with the
non-discharging
nozzles.
2-1-4 1013 Problem with CheckPrintout:L Head L non-discharge Check image quality. (Unless
Printhead L warning there are problems with the
non-discharging
nozzles.
3-4

procedure or tool)
characters)
2-2-1 280C PHead needs Printhead Online Key Head non-discharge Check image quality. (Unless
cleaning. Check Nozzles Press To warning(Printing there are problems with the
Print paused) image quality, there is no need
Press Online There are 30 or more to replace the head.)
to clear error. nozzles per color that Replace the head.
reject non-discharging If the problem persists, go to
nozzle backup, with 100 2F2F (P4-6).
or more
non-discharging
nozzles, or there are
less than 30 nozzles
per color that reject
non-discharging nozzle
backup, with less than
200 or more
non-discharging
nozzles.
2-2-2 280D Clean right P Printhead (R) Online Key Head R non-discharge Check image quality. (Unless
Head Check Nozzles Press To warning (Printing there are problems with the
nozzle backup, with 100 2F2F (P4-6).
or more
non-discharging
200 or more
non-discharging
nozzles.
2-2-3 280E Clean left P Printhead (L) Online Key Head L non-discharge Check image quality. (Unless
Head Check Nozzles Press To warning (Printing there are problems with the
nozzle backup, with 100 2F2F (P4-6.
or more
non-discharging
200 or more
non-discharging
nozzles.
2-3-1 2800 No printhead Printhead No Printhead [X Check the status of the head
Please Check Printhead non-existing mounted.
Install Check X: Mount the long flexible cable
printhead. Printhead Double-head model: and check the status of the
The R-head does not cable being locked.
exist.
Single-head model: The
head does not exit.
2-3-2 2808 No left Printhead Left No Left Printhead L Check the status of the head
printhead Chk L Printhead Printhd non-existing mounted.
Chk L Mount the long flexible cable
Install left Printhead and check the status of the
printhead. cable being locked.
3-5

procedure or tool)
characters)
2-4-1 2801 Printhead Printhead Printhead Printhead [X] DI Replace the head.
error Please Replace Error correction failure
Replace [X]:
Open top Printhd Double-head model: R
cover and head DI correction
replace the failure
printhead. Single-head model:
Head DI correction
failure
2-4-2 2809 Left printhead Printhead Left Left Printhd Printhead L DI Replace the head.
error Replace Printhd Err correction failure
Open top Replace
cover and Printhd
replace the
left
printhead.
2-5-1 2811 Left printhead Printhead Left Left Printhd Incompatible printhead Replace with a valid head.
error Replace Printhd Err version (An error has occurred but the
Open top Replace head is not damaged by itself, so
cover and Printhd correct communication has been
replace the maintained.)
left
printhead.
error Replace Printhd Err R version (An error has occurred but the
left
printhead.
error Replace Printhd Err L version (An error has occurred but the
left
printhead.
2-6-1 2802 Left printhead Printhead Left Left Printhd An invalid printhead has Replace with a valid head.
error Replace Printhd Err been mounted in [X]. (An error has occurred but the
Open top Replace [X]: head is not damaged by itself, so
cover and Printhd Double-head model: correct communication has been
replace the Invalid head mounted maintained.)
left on the R-side
printhead. Single-head model:
Invalid head mounted
2-6-2 280A Left printhead Printhead Left Left Printhd Invalid printhead L has Replace with a valid head.
error Replace Printhd Err been mounted. (An error has occurred but the
left
printhead.
2-7-1 2803 Left printhead Printhead Left Left Printhd Printhead [X] EEPROM Replace the head.
error Replace Printhd Err error
Open top Replace [X]:
cover and Printhd Double-head model: R
replace the head EEPROM error
left Single-head model:
printhead. Head EEPROM error
2-7-2 280B Left printhead Printhead Left Left Printhd Printhead L EEPROM Replace the head.
error Replace Printhd Err error
Open top Replace
cover and Printhd
replace the
left
printhead.
3-6

procedure or tool)
characters)
2-8-1 2804 PHeads: Printhead L/R Heads Heads mounted in Replace with valid heads. (An
wrong pos. Check Printhead Revrsd horizontally opposite error has occurred but the head
Check positions is not damaged by itself, so
Open top Printheads correct communication has been
cover and maintained.)
check the The heads cannot be
printhead interchanged horizontally.
positions.
2-8-2 2807 PHeads: Printhead L/R Heads Heads mounted in Replace with a valid head. (An
wrong pos. Check Printhead Revrsd horizontally opposite error has occurred but the head
Check positions is not damaged by itself, so
Open top Printheads correct communication has been
cover and maintained.)
check the The heads cannot be
printhead interchanged horizontally.
positions.
4. Paper Handling (Paper mismatch)

procedure or tool)
characters)
3-1-1 - Regular printing Paper mismatch (cut sheet) Printing on cut sheet is not
is selected, but Print data having a cut sheet functional with a rewinder in
a roll is loaded. print specification has been use.
received with rewinder use
Stop: Stop being selected.
Printing
3-1-2 - Media Type not Media Cas Paper mismatch (cut sheet) Check the cassette pick-up
compatible with Check Cannot Cassette pickup has been setting/paper type.
cassette. Please Feed specified for paper that does
Check Media Cancel Please not support cassette pickup.
Type. Check
Stop: Stop
Printing
3-1-3 - Regular printing Paper mismatch (cut sheet) Check the cassette pick-up
is selected, but Print data having a manual setting/paper type.
a roll is loaded. feed print specification has
been received at the
Press OK, completion of roll paper
remove the roll, pickup.
and load sheets.
3-1-4 - Papr Type PaprTyp Paper mismatch (type) This is a warning and allows
Mismatch Mismatch Mismatch following the continued printing.
selection of any of the
following menu choices:
Warning Indication has
been selected for Paper
Mismatch Detection.
ON has been selected for
Paper Error Skip.
On forced printing following
a mismatch resulting from
the selection of the following
menu option:
Pause has been selected
for Paper Mismatch
Detection.
3-7

procedure or tool)
characters)
3-1-5 - Paper Paper mismatch (both type This is a warning and allows
Mismatch and size) continued printing.
Mismatch following the
Mismatch Detection.
Paper Error Skip.
menu option:
for Paper Mismatch
Detection.
3-1-6 - Papr Size PaprSiz Paper mismatch (size) This is a warning and allows
Mismatch Mismatch Mismatch following the continued printing.
Mismatch Detection.
Paper Error Skip.
menu option:
for Paper Mismatch
Detection.
3-2-1 200E This paper Paper Size Paper Too Too small paper Check paper conditions
cannot be used. Please Small The width and length of (soiling, tear-offs, residual
Check Check Press paper supported are lower paper chips, residual
supported Key than the supported size trimming cuts, folds)/size.
paper sizes. (1.5% margin). Has the paper been fed
successfully (without slippage
under a load or any
influence)?
Has the LF adjustment value
set correctly?
Hasnt the loaded paper
shrunk to below its margin in
the particular environment?
Go to 2017/2018(P4-12).
3-2-2 200E This paper Paper Size Paper Too Too small paper (roll paper) Check paper conditions
Check Check Press paper supported are lower paper chips, residual
under a load or any
influence)?
Has the LF adjustment value
set correctly?
Go to 2010 (P4-12).
3-8

procedure or tool)
characters)
3-2-3 200E This paper Too small paper Check paper conditions
cannot be used. The width and length of(soiling, tear-offs, residual
Check paper chips, residual
paper supported are lower
supported than the supported sizetrimming cuts, folds)/size.
Load/Eject: under a load or any
Change influence)?
Paper Has the LF adjustment value
set correctly?
Go to 2010 (P4-12).
3-3-4 200F This paper Paper Size Paper Too Too large paper Check paper conditions
Check Check Press paper supported are higher paper chips, residual
Cannot detect the leading successfully (without slippage
edge of paper even when under a load or any
the paper has been fed by influence)?
1300 mm for roll paper and Has the LF adjustment value
by the size mentioned set correctly?
above for cut sheet. Hasnt the loaded paper
Cannot detect the width of shrunk to below its margin in
paper even when the paper the particular environment?
is fed by the size Go to 2010 (P4-12).
mentioned above.
3-3-5 200F This paper Paper Too Press Too large paper (roll paper) Check paper conditions
cannot be used. Large Online Key The width and length of (soiling, tear-offs, residual
Check Please and Reload paper supported are higher paper chips, residual
supported Check than the supported size trimming cuts, folds)/size.
edge of paper even when under a load or any
the paper has been fed by influence)?
1300 mm for roll paper and Has the LF adjustment value
mentioned above.
3-3-6 200F This paper Too large paper Check paper conditions
cannot be used. The width and length of (soiling, tear-offs, residual
Check paper supported are higher paper chips, residual
supported than the supported size trimming cuts, folds)/size.
Load/Eject: edge of paper even when under a load or any
Change the paper has been fed by influence)?
Paper 1300 mm for roll paper and Has the LF adjustment value
mentioned above.
3-4-1 201E Media Type not Media Cas Paper mismatch (cut sheet) Check the cassette pick-up
Type. Check
Stop: Stop
Printing
3-9

procedure or tool)
characters)
3-5-1 2405 Borderless Invalid paper loading Reload the roll paper.
printng position (borderless printing) Go to 2010 (P4-12).
not possible. The position at which paper
Lift the release is loaded is unfit for
lever and reload borderless printing.
the paper. Data with a borderless print
specification has been
Online: Print received while the left or
right edge of roll paper was
off the center of the
borderless print idle ejection
port at the completion of roll
paper pickup.
3-5-2 2405 Borderless Roll Paper Borderless Invalid paper loading Reload the roll paper.
printng Chk Prtng position (borderless printing) Go to 2010 (P4-12).
not possible. Check Not The position at which paper
Check roll Width/Spcr Possible is loaded is unfit for
position. borderless printing.
Data with a borderless print
Stop: Stop specification has been
Printing received while the left or
right edge of roll paper was
paper pickup.
3-5-3 2405 Borderless Invalid paper loading Reload the roll Paper.
printng position (borderless printing) Go to 2010 (P4-12).
not possible. The position at which paper
Check roll width is loaded is unfit for
and spacers. borderless printing.
Online: Print Data with a borderless print
Load/Eject: specification has been
Change received while the left or
Paper right edge of roll paper was
paper pickup.
3-6-1 2406 Borderless Check No Borderless print data not Reset the driver and RIP.
printng Supported Borderless printable (logic)
not possible. Paper. w/ Borderless print data was
Check paper This Roll received at the start of
size setting. Paper printing and one or more of
the following requirements
Online: Print are met at the same time:
Load/Eject: A feeder slot other than one
Change for roll paper has been
Paper specified in the data.
A paper type that does not
support borderless printing
has been set on the data.
Banner printing has been
specified on the data at the
same time.
A paper size that does not
support borderless printing
has been specified in a job
for which paper had already
been fed.
3-7-1 2E00 Load Roll Paper mismatch (roll paper) Load roll paper.
Media No roll paper have been fed
when a job with a roll paper
specification is received.
3-8-1 2E01 Roll printing Roll Paper mismatch (roll paper) Load roll paper.
is selected. Selected Roll Paper have not been
Load Roll fed when an internal print job
Press having a roll paper
Load/Eject specification started (during
and load a roll. internal printing).
3-10

procedure or tool)
characters)
3-9-1 2E02 Sheet printing Sheets Paper mismatch (cut sheet) Load cut sheet.
is selected. Selected No cassette paper has been
Load loaded when data having a
Press Sheets cut sheet specification is
Load/Eject received.
and load sheets.
3-9-2 2E02 Load Top Paper mismatch (cut sheet) Feed paper manually from the
Tray No manually fed paper has top as instructed by the
been fed when a job having on-screen guidance.
a top paper feed
3-9-3 2E02 Load Front Paper mismatch (cut sheet) Feed paper manually from the
Tray No manually fed paper has front as instructed by the
been fed when a job having on-screen guidance.
a front paper feed
3-10-1 2E03 Load Papr Paper mismatch (cut sheet) Feed paper as instructed by the
in Cas Not cut sheet have been on-screen guidance.
Press loaded in cassettes when
Online. data having a cassette
3-11-1 2E08 Wrong paper PaprSiz Loaded Paper mismatch (size) (roll Check the paper that is actually
size. Mismatch Papr Diff paper) loaded on the printer and the
Check paper Prnt:Press From Spfd The width of data and that of paper size setting of the driver.
size setting on Online Size the actually loaded paper do Go to 2010 (P4-12).
computer. not match.
Online: Print
Stop: Stop
Printing
3-11-2 2E08 Wrong paper Driver: Chk Loaded Paper mismatch (size) (roll Check the paper that is actually
size. Papr Papr Diff paper) loaded on the printer and the
Check paper Size From Spfd The width of data and that of paper size setting of the driver.
size setting in Setting Size the actually loaded paper do Go to 2010 (P4-12).
driver. not match.
Online: Print
Stop: Stop
Printing
3-12-1 2E0A Roll printing is Paper mismatch (roll paper) Check the paper that is actually
selected, but Data having a roll paper loaded on the paper and the
sheets are specification has been paper feed setting of the driver.
loaded. received when manually fed
cut sheet had already been
Press loaded.
Load/Eject and
remove the
sheets.
3-12-2 2E0A Roll printing is Sheets Roll Paper mismatch (roll paper) Check the paper that is actually
selected, but Loaded Selected Print data having a roll paper loaded on the paper and the
sheets are Press Load Roll print specification has been paper feed setting of the driver.
loaded. To Eject received at the completion of
manual feed paper pickup.
Press OK,
remove the
sheets,
and load a roll.
3-13-1 2E0B Cassette Sheets Cassette Paper mismatch (cut sheet) Check the paper that is actually
printing Loaded Selectd Print data having a cassette loaded on the paper and the
is selected. Press Load Papr print specification has been paper feed setting of the driver.
To Eject in Cas received at the completion of
Press manual feed paper pickup.
Load/Eject and
remove
manually
loaded sheets.
3-11

procedure or tool)
characters)
3-14-1 2E0C Manual printing Tray Paper mismatch (cut sheet) Check the paper that is actually
is selected, but Selected Print data having a manual loaded on the paper and the
a roll is loaded. Press OK feed print specification has paper feed setting of the driver.
been received at the
Press completion of roll paper
Load/Eject and pickup.
remove the roll.
3-15-1 2E14 Wrong paper PaprSiz Loaded Paper mismatch (size or Check the paper that is actually
size. Mismatch Papr Diff width) loaded on the printer and the
Check paper Prnt:Press From Spfd The paper size specified for paper size setting of the driver.
size setting on Online Size the Print to meet the paper Go to 2010 (P4-12).
computer. width setting of the driver on
receiving print data and the
Online: Print width of the roll paper
Stop: Stop actually fed did not match.
Printing
3-15-2 2E14 Wrong paper Driver: Chk Loaded Paper mismatch (size or Check the paper that is actually
size. Papr Papr Diff width) loaded on the printer and the
Check paper Size From Spfd The paper size specified for paper size setting of the driver.
size Setting Size the Print to meet the paper Go to 2010 (P4-12).
setting in driver. width setting of the driver on
Online: Print width of the roll paper
Stop: Stop actually fed did not match.
Printing
3-15-3 2E14 Paper mismatch (size or Check the paper that is actually
width) loaded on the printer and the
The paper size specified for paper size setting of the driver.
the Print to meet the paper Go to 2010 (P4-12).
width setting of the driver on
width of the roll paper
actually fed did not match.
3-16-1 2E15 Paper mismatch (type) Equalize the paper types for the
The second and subsequent first and second sheets with
sheets of paper have been each other in adjustment
fed as a paper type different printing.
from the first sheet when LF
adjustment was made with
cut sheet.
3-16-2 2E15 Wrong paper Driver: Chk Chk Paper Paper mismatch (type) Check the paper that is actually
type. Papr Type Following the transmission loaded on the printer and the
Check paper Type Press of data in the GARO format, driver paper type setting.
type Setting Online all of the following conditions
setting in driver. have been met at the start of
printing:
Online: Print The paper type that has
Stop: Stop been set in the job and the
Printing type of actually fed paper
do not match.
Stop has been selected
for Paper Mismatch
Detection.
3-16-3 2E15 PaprTyp Paper mismatch (type) Check the paper that is actually
Mismatch Following the transmission loaded on the printer and the
Prnt:Press of data in the GARO format, driver paper type setting.
Online all of the following conditions
have been met at the start of
printing:
The paper type that has
been set in the job and the
type of actually fed paper
do not match.
for Paper Mismatch
Detection.
3-12

procedure or tool)
characters)
3-16-4 2E15 Wrong paper Paper mismatch (type) (on Equalize the paper types for the
type. adjustment) first and second sheets with
The second and subsequent each other in adjustment
Stop: Stop sheets of paper have been printing.
Printing fed as a paper type different
Load/Eject: from the first sheet when LF
Change adjustment was made with
Paper cut sheet.
3-16-5 2E15 Wrong paper Loaded Switch Paper mismatch (type) (on Equalize the paper types for the
type. Paper Paper adjustment) first and second sheets with
Check In Cassette The second and subsequent each other in adjustment
Replace paper Type sheets of paper have been printing.
in cassette. fed as a paper type different
adjustment was made from
a cassette.
3-16-6 2E15 Wrong paper Loaded Press Paper mismatch (type) (on Equalize the paper types for the
type. Paper Key adjustment) first and second sheets with
Lift the release Check and Reload The second and subsequent each other in adjustment
lever and reload Type sheets of paper have been printing.
the paper. fed as a paper type different
Stop: Stop adjustment was made with
Printing cut sheet.
3-16-7 2E15 Wrong paper Paper Feed Press Paper mismatch (type) Check the feeder slot/cassette
feed Slot Key A paper type that cannot be pick-up setting.
slot for this SpcfdPapr and Reload fed from the specified feeder
paper type. NotFit slot has been specified.
Press
Load/Eject
and reload the
paper.
3-17-1 2E16 Wrong paper Paper mismatch (type) Check the paper that is actually
type. The data type defined in the loaded on the printer and the
Check paper data and the type of actually driver paper type setting.
type setting on loaded paper do not match.
computer. Following the transmission
of data in the GARO format,
Online: Print all of the following conditions
Stop: Stop have been met at the start of
Printing printing:
type of actually fed paper
do not match.
for Paper Mismatch
Detection.
3-17-2 2E16 Wrong paper Paper Check Paper mismatch (type or Check the paper actually
type and size. Mismatch Paper size) loaded on the printer and the
Check paper Prnt:Press Press The paper type/size defined driver settings of the paper type
type and size Online Online in the paper and those of and size.
setting in driver. actually loaded paper do not
match. Following the
Online: Print transmission of data in the
Stop: Stop GARO format, all of the
Printing following conditions have
been met at the start of
printing:
type and size of actually fed
paper do not match.
for Paper Mismatch
Detection.
3-13

procedure or tool)
characters)
3-17-3 2E1F Cannot print Paper Paper mismatch (size) Check the paper that is actually
as specified. Mismatch The second and subsequent loaded on the printer and the
ReplcPap: sheets of paper have been paper size setting of the driver.
Press Press fed as a paper size different Go to 2010 (P4-12).
Load/Eject from the first sheet when
and replace adjustment was made with
paper with cut sheet.
A2/16.6"x23.4" [XXX x YYY]: Required
(vertical) or minimum size
larger
3-17-4 2E1F Cannot print Paper mismatch (size) Check the paper that is actually
as specified. The paper size setting in loaded on the printer and the
effect at the start of an paper size setting of the driver.
Press internal print session has Go to 2010 (P4-12).
Load/Eject fallen below the minimum
and replace size specified for that
paper with internal print session.
A2/16.6"x23.4" [XXX x YYY]: Required
(vertical) or minimum size
larger
3-17-5 2E1F Cannot print Need A3 Press Paper mismatch (size) Check the paper that is actually
as specified. Vertical Key The paper size setting in loaded on the printer and the
or Larger and Reload effect at the start of an paper size setting of the driver.
Lift the release internal print session has Go to 2010 (P4-12).
lever and fallen below the minimum
replace size specified for that
paper with internal print session.
A4/LTR [XXX]: Required minimum
(vertical) or size
larger
3-18-1 2E22 Media Type not Media Cas Paper mismatch (cut sheet) Check the cassette pick-up
Type. Check
Stop: Stop
Printing
5. Paper Handling (Size detection failure

(low-order
Key Small LCD Small LCD Explanation/Detection sequence (: Reference fault
four Large LCD
1 2 isolation procedure or tool)
characters)
3-19-1 - Paper Invalid paper loading position Go to 2010 (P4-12).
Pos Paper is invalidly positioned on the
Wrong platen.
3-20-1 200A Paper size not Paper size detection failure Go to 2010 (P4-12).
detected. Cannot detect the paper width (poorly
positioned paper).
Press
Load/Eject
and reload the
paper.
3-20-2 200A Paper size not Paper Size Paper size detection failure Go to 2010 (P4-12).
detected. Please Undetected Cannot detect the paper width (poorly
Reload paper. Reload Press positioned paper).
Key
3-21-1 200B Paper size not Paper Size Paper size detection failure Go to 2010 (P4-12).
detected. Please Undetected Paper is invalidly positioned on the
Reload paper. Reload Press platen.
Key
3-14

Key (low-order Small LCD Small LCD Explanation/Detection sequence (: Reference fault
four Large LCD
characters)
3-22-1 200C Paper size not Paper size detection failure Go to 2010 (P4-12).
detected. Cannot detect the leading edge of the
paper.
Press The leading edge of paper has been
Load/Eject located by coarse detection but not by a
and reload the second round of fine detection (up to 300
paper. mm) (semi-transparent paper).
3-22-2 200C Paper size not Paper Size Paper size detection failure Go to 2010 (P4-12).
detected. Please Undetected Cannot detect the leading edge of the
Lift the Reload Press paper.
release Key The leading edge of paper has been
lever and located by coarse detection but not by a
reload second round of fine detection (up to 300
the paper. mm) (semi-transparent paper).
3-22-3 200C Paper size not Papr Size Press Paper size detection failure Go to 2010 (P4-12).
detected. Undetected Online Cannot detect the size of roll paper
Lift the Key loaded.
release and The leading edge of paper has been
lever and Reload located by coarse detection but not by a
reload second round of fine detection (up to 300
the paper. mm) (semi-transparent paper).
3-23-1 200D Paper size not Paper size detection failure Check to see if roll
detected. Cannot detect the trailing edge of the paper are not loaded
paper. on a cut sheet model.
Press Cannot detect the trailing edge of the cut Load cut sheet.
Load/Eject sheet loaded after they have been fed 50 Go to 2010 (P4-12).
and reload the mm.
paper. Cannot locate the trailing edge of the
paper that has been found by coarse
detection.
3-23-2 200D Leading edge Paper Size Paper size detection failure Check to see if roll
detection Please Undetected Cannot detect the trailing edge of the paper are not loaded
error. Reload Press paper. on a cut sheet model.
Key Cannot detect the trailing edge of the cut Load cut sheet.
Lift the sheet loaded after they have been fed 50 Go to 2010 (P4-12).
release mm.
lever and align Cannot locate the trailing edge of the
leading edge paper that has been found by coarse
with orange detection.
line.
3-24-1 2017 Paper size not Paper Size Paper (right) side detection error Go to 2010 (P4-12).
detected. Please Undetected Multisensor error on light quantity
Lift the Reload Press adjustment
release Key The read reference paper edge is 5 mm
lever and or more apart from its theoretical
reload position.
the paper. Cannot locate the edge of reference
paper.
3-24-2 2017 Paper size not Paper (right) side detection error Go to 2010 (P4-12).
detected. Multisensor error on light quantity
adjustment
Press The read reference paper edge is 5 mm
Load/Eject or more apart from its theoretical
and reload the position.
paper. Cannot locate the edge of reference
paper.
3-24-3 2017 Paper size not Papr Size Press Paper (right) side detection error Go to 2010 (P4-12).
detected. Undetected Online Multisensor error on light quantity
Lift the Key adjustment
release and The read reference paper edge is 5 mm
lever and Reload or more apart from its theoretical
reload position.
the paper. Cannot locate the edge of reference
paper.
3-15

Key (low-order Small LCD Small LCD Explanation/Detection sequence (: Reference fault
four Large LCD
characters)
3-25-1 2018 Paper size not Papr Size Press Paper (left) side detection error Go to 2010 (P4-12).
detected. Undetected Online The non-reference edge of paper has
Lift the Key been located by coarse detection but not
release and by a second round of fine detection.
lever and Reload
reload
the paper.
3-25-2 2018 Paper size not Paper (left) side detection error Go to 2010 (P4-12).
detected. The non-reference edge of paper has
been located by coarse detection but not
Press by a second round of fine detection.
Load/Eject
and reload the
paper.
3-25-3 2018 Paper size not Paper Size Paper (left) side detection error Go to 2010 (P4-12).
detected. Please Undetected The non-reference edge of paper has
Lift the Reload Press been located by coarse detection but not
release Key by a second round of fine detection.
lever and
reload
the paper.
6. Paper Handling (Skewing

(low-order
Key Explanation/Detection sequence (: Reference fault isolation
characters)
3-26-1 2010 Paper Paper Askew Paper Skew Skew (skewed right Reload the paper.
loaded Please Press (The nip needs to be released by Go to 2010 (P4-12).
askew. Reload Key operating the release lever
Paper is determined skewed as its
Press edge is read by the multisensor.
Load/Eject
and reload
the paper.
3-26-2 2010 Paper Paper Press Online Skew (skewed right Reload the paper.
loaded Loaded Key (The nip needs to be released by Go to 2010 (P4-12).
askew. Lift Crooked and Reload operating the release lever
the release Paper is determined skewed as its
lever. edge is read by the multisensor.
3-26-3 2010 Paper Paper Press Online Skew (roll paper) Reload the paper.
loaded Loaded Key (The nip needs to be released by Go to 2010 (P4-12).
askew. Lift Crooked and Reload operating the release lever
the release Paper is determined skewed as its
lever. edge is read by the multisensor.
3-26-4 2010 Paper loaded Remove Skew Reload the paper.
askew. paper (The error is cleared as the paper is Go to 2010 (P4-12).
removed.
Paper is determined skewed as its
edge is read by the multisensor.
7. Paper Handling (Feeding Problems/Jams

(low-order Explanation/Detection
Key (: Reference fault
isolation procedure or tool)
characters)
3-27-1 2016 No sheets. Paper loosening out of Reload the paper.
position while printing Go to 2E27(P4-14).
Press The trailing edge of paper has
Load/Eject been detected at least 20 mm
and reload the shorter than the length of cut
paper. forms detected.
3-16

Key (low-order (: Reference fault
characters)
3-27-2 2016 No sheets. Sheets Sheet Not Paper loosening out of Reload the paper.
Please Load Loaded position while printing Go to 2E27(P4-14).
Lift the release The trailing edge of paper has
lever and been detected at least 20 mm
reload the shorter than the length of cut
sheets. forms detected.
3-27-3 2016 Paper jam. Paper Jam Jam while picking up, ejecting Open and close the
Press Key or printing on paper release lever to reload
Press (A sequence of removing the paper.
Load/Eject jams with the pinch roller Remove the paper
and reload the released is required) once and then refeed
paper. Virtually all recovery errors it.
that could occur in connection Go to 2E27(P4-14).
with paper pickup are
handled.
3-27-4 2016 Cannot feed Paper Jam Paper Eject Err Paper loosening out of Reload the paper.
paper Press Key Remove Paper position while printing Go to 2E27(P4-14).
The trailing edge of paper has
Lift the release been detected at least 20 mm
lever and shorter than the length of cut
reload paper. forms detected.
3-27-5 2016 Cannot feed Paper loosening out of Reload the paper.
paper. position while printing Go to 2E27(P4-14).
The trailing edge of paper has
Press been detected at least 20 mm
Load/Eject shorter than the length of cut
and reload the forms detected.
paper.
3-28-1 2E18 Cannot load. Remove paper Cannot Feed Paper not fed as far as the Go to 2E27(P4-14).
Press Key platen
Press
Load/Eject
and reload the
paper.
3-29-1 2E19 Cannot load. Remove paper Cannot Feed Feeding error Refeed the paper.
Press Key LF out of synchronization for Go to 2E27(P4-14).
Press cut sheet
Load/Eject
and reload the
paper.
3-30-1 2E1A Cannot load. Remove paper Cannot Feed Feeding error Refeed the paper.
Press cut sheet
Load/Eject
and reload the
paper.
3-31-1 2E1C Paper jam. Paper Jam Jam while ejecting paper Open and close the
Press Key (A sequence of removing release lever to reload
Press jams with the pinch roller the paper.
Load/Eject released is required) Remove the paper
and reload the A jam has been detected once and then refeed
paper. while ejecting paper. it.
Go to 2E27(P4-14).
3-32-1 2E1D Cannot load. Remove paper Cannot Feed Feeding error Refeed the paper.
Press cut sheet
Load/Eject
and reload the
paper.
3-33-1 2E25 Cannot detect Can't Remove Paper Jam while picking up, ejecting Go to 2E25 (P4-15).
papr DetectPapr Press Online or printing on paper (JAM2)
Remove paper
and press
Load/Eject.
3-17

Key (low-order (: Reference fault
characters)
3-33-2 2E25 Cannot feed Remove paper Press Online Jam while picking up, ejecting Go to 2E25 (P4-15).
paper. or printing on paper (JAM2)
Remove paper
and press
Load/Eject.
3-34-1 2E27 Cannot load. Remove paper Cannot Feed Feeding error (nip release Go to 2E27(P4-14).
Press Key required)
Press LF out of synchronization (LF
Load/Eject motor wont rotate) has been
and reload the detected.
paper.
3-34-2 2E27 Paper jam. Paper Jam Jam while picking up, ejecting Open and close the
Press Key or printing on paper release lever to reload
Press (A sequence of removing the paper.
Load/Eject jams with the pinch roller Remove the paper
and reload the released is required)(JAM1) once and then refeed
paper. Virtually all recovery errors it.
that could occur in connection Go to 2E27(P4-14).
with paper pickup are
handled.
8. Paper Handling (Insufficient or No Paper/Others)

Key (: Reference fault isolation
procedure or tool)
characters)
3-35-1 2E09 Insufficient Short on roll paper (with a Replace the roll paper.
paper for job paper take-up unit in use)
All of the following conditions
Online: Print have been met at the start of
Stop: Stop printing:
Printing ON has been selected for
Remaining Roll Paper
Detection.
Among the paper size
settings coded in the print
data, the paper length
exceeds the remaining
A paper take-up unit is used.
3-35-2 2E09 Insufficient Roll Paper Paper Short on roll paper Replace the roll paper.
paper for job Please Level Low All of the following conditions
Replace Replace have been met at the start of
Online: Print Paper printing:
Stop: Stop ON has been selected for
Printing Remaining Roll Paper
Load/Eject: Detection.
Change Among the paper size
Paper settings coded in the print
data, the paper length
exceeds the remaining
3-36-1 2E1B The roll is No roll paper available (trailing Replace the roll paper
empty. edge of roll paper detected) Check paper sensor R (IO
Paper out has been detected mode).
Load/Eject: by paper sensor R in a roll Is the paper fed
Change paper operation. successfully (under a
Paper LF out of synchronization on negative load or any other
roll paper influence)?
3-36-2 2E1B The roll is Roll Paper Paper Not No roll paper available (trailing Replace the roll paper.
empty. Please Loaded edge of roll paper detected) Check paper sensor R (IO
Replace Press Paper out has been detected mode).
Lift the release Key by paper sensor R in a roll Is the paper fed
lever and paper operation. successfully (under a
replace the roll. LF out of synchronization on negative load or any other
roll paper influence)?
3-18

procedure or tool)
characters)
3-37-1 291A Roll sensor Power On Roll Sensor Roll sensor detection failure Check the roll unit, and
cannot detect. Again Detection Could not detect the roll unit. remove, install or replace
Error the roll unit.
Turn on printer Check IO mode (roll unit
again. detection).
3-38-1 2E24 Roll feed unit err Power On Roll Feed Faulty roll paper unit Check the roll cam sensor (IO
Again Unit Failed to detect the cam in the mode).
Turn off printer Error roll unit while no paper was
and check roll loaded.
feed unit
3-39-1 2F2D Cassette not Power On Cassette Cassette operation disabled Check the cassette motor
working. Again Motion A PWM duty of 100% has and the drive circuit.
Turn off printer, Error lasted for 200 msec in a Check the cassette encoder
wait, then cassette operation. sensor.
turn on again.
3-40-1 2E0E No Roll Feed Roll P Unit Power On Roll paper unit not installed Check the roll unit, and
Unit. Please Again The unit has received print remove, install or replace
Check data having a roll paper print the roll unit.
Turn printer off specification when it had Check IO mode (roll unit
and install roll started without a roll unit detection).
feed unit. being connected to it.
3-41-1 2E17 No cassette Cassette Check Cassette not installed Check to see if the cassette
detected. Undetected Cassette is properly loaded by itself.
Check the Press Check and replace sensor
cassette. Online (IO mode).
3-42-1 2918 Power On Cassette Cassette detection sensor Check to see if the cassette
Sensor detection failure (cassette is properly loaded by itself.
Again Detection presence/absence sensor) Check and replace sensor
Error No cassette has been (IO mode).
detected during cassette
pickup.
9. Paper Take-up Unit

Code Panel display Action
Key Small Small (: Reference fault isolation
four Large LCD sequence
LCD 1 LCD 2 procedure or tool)
characters)
3-43-1 - Turn on the media The paper take-up unit is not Switch on the rewinder.
take-up unit. switched on. *A fix for a rewinder that is
Printing has started with the manufactured by a third party
paper take-up unit setting of and that is not connected to the
Use and with the rewinder main unit.
switched off.
3-43-2 - Media take-up unit Job received in Rewind mode, Press the [Online] button to set
ready. with the panel setting of Do not the rewinder use setting to
use force Use and print.
Online: Print Rewinder use has been set to Press the [Stop] key to cancel
Stop: Stop Printing Do not use at the start of printing.
printing when the rewinder is
active.
3-44-1 2920 Rewinding error. Cannot take up paper Check to see if the rewinder is
Check the paper. An error check has been made switched on with the lock lever
Press Online to on paper after the paper had down.
clear error. been fed 1850 mm, but the Check the connection between
Paper take-up unit was not the main unit and the paper
driven at all in that interval (up to take-up unit.
about 3700 mm (when run Check to see if the wait roller is
imPapertely after the start of properly set.
detection)). Check to see if the paper
take-up paper detection sensor
is shielded by paper when it is
presented.
Faulty paper take-up paper
detection sensor
Faulty Paper take-up motor
3-19
Code Panel display Action

Key (low-order Small Small (: Reference fault isolation
characters)
3-45-1 2921 Rewinding error. Continued rewinding error Check to see if any obstacle is
Check for jam The paper take-up unit has placed at the paper take-up
at indicated continued rewinding for 10 paper detection sensor
position. seconds, with the rewinding position.
Press Online to sensor turned on, at printer Faulty paper take-up paper
clear error. power-on and at the start of detection sensor
printing. Faulty take-up button
Faulty paper take-up motor
10. Cutter
(low-order
Key Small Small Explanation/Detection sequence (: Reference fault
four Large LCD
LCD 1 LCD 2 isolation procedure or tool)
characters)
3-46-1 2015 Cannot cut paper. Cutting failure/jam detected due to a Go to 2015 (P4-18).
cutting failure
Press Load/Eject An idle cutter unit or a cutter blade that
and reload the is too blunted to cut sheet has been
paper. detected by the paper leading edge
detection sequence.
3-46-2 2015 Cannot cut paper. Cutting Press Cutting failure/jam detected due to a Go to 2015 (P4-18).
Lift the release Error Key cutting failure Go to 2F24(P4-19).
lever and reload Please to An idle cutter unit or a cutter blade that
the paper. Cut Release is too blunted to cut sheet has been
Papr Paper detected by the paper leading edge
detection sequence.
3-47-1 2F24 Cannot cut paper. Cutting Press Cutter shift timeout Go to 2015 (P4-18).
Lift the release Error Key The cutter failed to reach the home Go to 2F24(P4-19).
lever and reload Please to position in time during a cutting
the paper. Cut Release operation.
Papr Paper
11. Multisensor
procedure or tool)
characters)
4-1-1 2F32 Multi-sensor Power On Multi-sensor Faulty multisensor Retry the adjustment with the
error Again Err Outside light entered during effect of outside light, such as
multisensor light quantity that of the sinking sun, being
Turn off adjustment. removed.
printer, Check the position at which
wait a while, the multisensor is installed.
then Replace the multisensor.
turn it on
again.
4-2-1 2F35 Calibration Calibration Press OK Faulty multisensor (on Check the parts counter in
There is a multi-sensor to cancel calibration) service mode and replace the
problem err A failure to calibrate has been multisensor unit.
with the detected from the parts counter. Initialize the counter for the
multi-sensor. replacement unit mounted. (It
is recommended to estimate
Press OK to the usage status of other units
cancel nearing the end of their service
calibration. life and replace them as
needed.)
3-20
12. HDD
Key Small Small (: Reference fault isolation
characters)
5-1-1 2901 Mail box The available size of the Reorganize data.
nearly full. permanent area of the hard
Delete unwanted data disk space has fallen to less
than 1 GB.
5-2-1 2902 Mail box full. The hard disk has run out of Reorganize data.
Now printing free space, disabling copy
without saving data. printing or error recovery.
5-3-1 2905 Mail box full. A job save has been executed Reorganize data.
Delete unwanted data when the available size of the
on your computer permanent area of the hard
to resume printing. disk space was lost.
Press Stop Cancel the job.
to cancel printing.
5-4-1 2906 Mail box full. One hundred jobs are already Reorganize data.
Delete unwanted data saved in the permanent area
of the hard disk space.
5-4-2 2906 Mail box full. A job save is executed when Reorganize data.
Cannot save. Delete 32 jobs are already saved in
unwanted data on the permanent area of the
your computer to hard disk space.
resume printing. Cancel the job.
Press Stop to cancel
printing.
5-5-1 2908 Hard disk error. HDD format error Format as instructed by the
on-panel message.
Press OK to reformat Replace the HDD.
5-6-1 2909 File read error. HDD file error Restart the printer.
(The file in error is deleted,
Turn off printer, but the printer will recover
wait a while, and normally when it Restart the
turn it on again. printer.)
Invalid files
will be deleted.
13. Operation Displays

(low-order
Key Small LCD Small LCD Explanation/Detection sequence (: Reference fault isolation
four Large LCD
1 2 procedure or tool)
characters)
6-1-1 - End of paper Feed Forced feed limit The message clears automatically
feed. Limit.. Paper being manually fed in the 2 seconds later.
Cannot feed return direction (back-feeding) Check the PE sensor (IO mode).
paper more. has reached the pinch roller
position (normal operation).
6-1-2 - Close Ink Tank Ink tank cover open while The message clears when the ink
Cover printing tank cover is closed.
On a model having a subtank, Check the sensor (IO mode).
the ink tank cover opened while
printing (printing is allowed to
continue).
6-2-1 2E0F Top cover is Top Cover Top Cover The top cover is abnormally Check the cover.
open. Please Open open. Check the sensor (IO mode).
Close Close Top
Turn off Cover
printer,
wait a while,
and
turn it on
again.
3-21

Key (low-order Small LCD Small LCD Explanation/Detection sequence (: Reference fault isolation
four Large LCD
1 2 procedure or tool)
characters)
6-3-1 2E10 Ink tank cover Ink Tank Tank Ink tank cover error open Close the ink tank cover.
is open. Cover Cover (continued use allowed) Check the sensor (IO mode).
Close Open The ink tank cover opened while
Turn off Please Close performing any operation, such
printer, Please as printing and suction.
wait a while,
and
turn it on
again.
6-4-1 2E11 Carriage cover open error Close the carriage cover.
A carriage cover open has been Check the sensor (IO mode).
detected.
6-5-1 2E12 Rel lever is in Faulty release lever Depress the release lever.
wrong The state of the release lever up Check the sensor.
position. (released) has been detected.
Turn off
printer,
wait, then
turn on again.
6-6-1 2F38 Top cover is Ink Tank Tank The top cover is abnormally Check the cover.
open. Cover Cover open. Check the sensor (IO mode).
Close Open
Turn off Please Close
printer, Please
wait a while,
and
turn it on
again.
14. Parts Counters

(low-order
Key Small LCD Explanation/Detection sequence (: Reference fault isolation
four Large LCD Small LCD 1
2 procedure or tool)
characters)
7-1-1 - Prepare for Consumables Durable parts nearing their Check the parts counter and
parts Low replacement time prepare the target unit or
replacement. Any of the parts counters has Refresh Service Kit.
Call for reached warning level 1. Initialize the parts counter for
service. the target unit after the
replacement.
7-1-2 - Parts Repl Durable parts past their Check the parts counter and
replacement Consumables replacement time replace the target unit or
time has Any of the parts counters has Refresh Service Kit.
passed. reached warning level 2. Initialize the parts counter for
Call for the target unit after the
service. replacement.
7-1-3 - Prepare for Consumables Part counter warning level 1 Check the parts counter and
parts Low Any of the parts counters has prepare the target unit or
replacement. reached warning level 1. Refresh Service Kit.
Call for Initialize the parts counter for
service. the target unit after the
replacement.
7-1-4 - Parts Repl Part counter warning level 2 Check the parts counter and
replacement Consumables Any of the parts counters has replace the target unit or
time has reached warning level 2. Refresh Service Kit.
passed. Initialize the parts counter for
Call for the target unit after the
service. replacement.
7-2-1 1101 Replace part Mist Full Mist count near-full Check the parts counter and
soon. Soon Waste ink near-full has been replace the target unit or
detected from the dot count. Refresh Service Kit.
Initialize the parts counter for
the target unit after the
replacement.
3-22
15. Adjustment Errors

procedure or tool)
characters)
7-3-1 260F Gap error. Power On Gap Error Gap reference plane error Check the multisensor reference
Again (which does not occur when plate (for soiling and faulty
Turn off in User mode) mounting).
printer. Request to replace an Go to Flow 1 in 2010 (P4-12).
abnormal reference plane
sheet.
7-4-1 2820 Cannot Online Printhd Adj Head registration Check the nozzle check pattern
adjust Key Err unadjustable and, if it is found in error, go to
printhead. and Please The adjustment value has 2F2F (P4-6).
recalibrate Readjust gone out of bounds during If the nozzle check pattern is found
Press automatic head adjustment. normal, go to Flow 1 in 2010
Online to (P4-12).
clear the
error
and
readjust
printhead.
7-5-1 2821 Cannot Online Band Adj LF unadjustable Adjustment is not possible with
adjust Key Error A detected value has gone transparent/semi-transparent
band. and Please out of bounds while paper.
recalibrate Readjust performing automatic band Replace with paper having of
Press adjustment. similar substrate and perform
Online to automatic band adjustment or
clear the manual adjustment.
error Make detailed band adjustment
and (automatic).
readjust Check the nozzle check patter
the band. and, if it is found in error, go to
2F2F (P4-6).
If the nozzle check pattern is
found normal, check below
and go to Flow 1 in 2010
(P4-12).
Initialize the system
settings/paper preferences and
then add additional paper and
perform automatic band
adjustment (detailed). If the paper
preferences are initialized, all the
paper setting would be reset to
their factory defaults.
7-6-1 2822 Cannot OnlineKey Eccent Adj Eccentricity uncorrectable Check the paper type: Replace
adjust : Press Error (which does not occur when with photo glossy paper (UF120).
eccentric. To Clear in User mode) Check the paper for soiling,
Error A detected value has gone breakage and other defects.
Press out of bounds while making Having run LF tuning, update the
Online to adjustment. additional paper.
clear the
error.
7-7-1 2824 Cannot OnlineKey Optic Axis Optical axis unadjustable Check the paper (paper type
adjust : Press Adj (which does not occur when check).
optic axis. To Clear Error in User mode) Run a nozzle check and, if a fault is
Error An adjustment pattern has detected, go to 2F2F (P4-6).
Press not been printed. If no fault is detected, go to Flow 1
Online to The optical axis deviates from in 2010 (P4-12).
clear the the correct position by 3 mm
error. or more.
7-8-1 2F33 Use Paper Can't Adj Unadjustable because of Change to appropriate paper.
another Type Paper transparent paper
paper. Please Chg Paper Paper are unidentifiable on
Change Type automatic adjustment
Press (transparent/semi-transparent
Online to paper).
clear the
error.
3-23

procedure or tool)
characters)
7-9-1 2F34 Cannot Press OK Calibration Color calibration error Check to see if the loaded paper
calibrate. and Err The adjustment value has permit calibration.
recalibrate Recalibrate gone out of bounds during Check calibrated printed matter
Press OK calibration. for soiling and other defects.
and try If the nozzle pattern is found in
calibration error, go to 2F2F (P4-6).
again.
16. GARO Errors

(low-order
Key Large Small Small Explanation/Detection sequence (: Reference fault isolation
four
LCD LCD 1 LCD 2 procedure or tool)
characters)
8-1-1 1030 GARO GARO (Image modeUnknown command Identify the model.
W1221 W1221 A character that is located within bounds If the error has occurred with RIP,
of a group character or end parameter try with the printer driver.
character but that is not defined as a Try in an alternative environment
command has been detected during (I/F, PC).
Image mode command decoding.
8-2-1 1031 GARO GARO (Image mode Invalid parameter count Identify the model.
W1222 W1222 (no parameters) If the error has occurred with RIP,
A numeric field has not been identified as try with the printer driver.
being numeric during Image mode Try in an alternative environment
command decoding. (I/F, PC).
8-3-1 1032 GARO GARO (Image mode Required item missing Identify the model.
W1223 W1223 A character out of bounds has been If the error has occurred with RIP,
detected where a group or end parameter try with the printer driver.
character ought to exist, during Image Try in an alternative environment
mode command decoding. (I/F, PC).
8-4-1 1034 GARO GARO (Image modeOther warning Identify the model.
W1225 W1225 A character other than <ESC> has been If the error has occurred with RIP,
detected right after the image mode try with the printer driver.
analysis module entered Image mode or Try in an alternative environment
when the decoding of a single command (I/F, PC).
ended.
8-5-1 1035 GARO GARO (Setup modeUnknown command Identify the model.
W1231 W1231 A command character string other than If the error has occurred with RIP,
RESET, SET, OPCMT0 and OPCMT2 has try with the printer driver.
been detected in a PJL command. Try in an alternative environment
(I/F, PC).
8-6-1 1036 GARO GARO (Setup modeInvalid parameter count Identify the model.
W1232 W1232 Too many or too few parameters have If the error has occurred with RIP,
been detected during Setup mode try with the printer driver.
command decoding. Try in an alternative environment
(I/F, PC).
8-7-1 1037 GARO GARO (Setup mode Required item missing Identify the model.
W1233 W1233 The exit parameter is missing in the If the error has occurred with RIP,
EnterGAROMode command and the try with the printer driver.
UniversalExitLanguage command used in Try in an alternative environment
Setup mode. (I/F, PC).
8-8-1 1038 GARO GARO (Setup modeData out of bounds Identify the model.
W1234 W1234 A character string that is not defined as an If the error has occurred with RIP,
environmental variable has been try with the printer driver.
detected. Try in an alternative environment
An unknown environmental variable has (I/F, PC).
been detected.
A character string that is not defined as an
environmental variable value has been
detected.
The value of an unknown environmental
variable has been detected.
8-9-1 1039 GARO GARO (Setup modeOther warning Identify the model.
W1235 W1235 A character string other than the @PJL If the error has occurred with RIP,
prefix has been detected while the try with the printer driver.
analysis module was idle. Try in an alternative environment
(I/F, PC).
3-24

Key (low-order Large Small Small Explanation/Detection sequence (: Reference fault isolation
four
LCD LCD 1 LCD 2 procedure or tool)
characters)
8-10-1 103A GARO GARO (Image modeImage processing table Retransmit.
W1226 W1226 error Check with a different interface
No image processing table is available, a choice.
required image processing table is Try by printing other data.
wanting or an image processing table With RIP, print from the print
contains a value out of bounds. driver.
Supplement: If this error occurs,
the print result would appear
blank.
-- ReferenceIdentify between the I/F and software.
To create a PRN file on a local PC; go to T04(P5-6).
Transit the PRN file to another printer.
*If printing is successful, an I/F problem may be suspected; if the same error
recurs, a software problem may be responsible.
17. HP-GL2
Key (low-order Small (: Reference fault isolation
four Large LCD Small LCD 1 sequence
LCD 2 procedure or tool)
characters)
8-11-1 1040 GL2: W0501 GL2:W0501 HP/GL2 error; Insufficient
Reduce the size of rendering
The memory memory capacity
data.
is full. The size of drawing data
Replace with HP RTL data
exceeds the processing
for manipulation on the fly.
capacity.
8-12-1 1041 GL2: W0502 GL2:W0502 HP/GL2 error; invalid parameter Verify the data and fix it.
The Data having an invalid number
parameter is of types of parameters that
out follow the command has been
of range. detected.
8-13-1 1042 HP/GL2 error; physical Verify the data and fix it.
coordinate check from logical
coordinates
Invalid coordinates are
involved.
8-14-1 1043 GL2:W0504 HP/GL2 error; Invalid command Verify the data and fix it.
A command that is not defined
in HP-GL/2 or HP RTL is
involved.
8-15-1 1044 HP/GL2 error; current point Verify the data and fix it.
missing
Invalid data is involved.
8-16-1 1045 HP/GL2 error; Drawing limit Verify the data and fix it.
Invalid coordinates are
involved.
8-17-1 1047 GL2:W0904 HP/GL2 error; replot buffer Reduce the size of rendering
overflow data.
Data storage buffers have run Replace with HP RTL data
short. for manipulation on the fly.
8-18-1 1048 GL2:W0903 HP/GL2 error; polygon buffer Reduce the size of rendering
overflow data.
The size of drawing data Replace with HP RTL data
exceeds the processing for manipulation on the fly.
capacity.
8-19-1 1015 This type of GL2: Unsup. papr HP-GL2 error: out of the scope Press the [Online] button to
paper of paper support force printing.
is not Warning Indication has been Note) Alternative of an image
compatible selected for Paper Mismatch processing table (LUT) as
with Detection. defined on the HP-GL/2
HP-GL/2. support paper different from
The paper that is being fed the specified paper may
does not support HP-GL/2 result in an image quality
printing; that is, a paper type problem.
that does not have a required Press the [Stop] button to
print mode has been set. cancel printing.
3-25

Key (low-order Small (: Reference fault isolation
four Large LCD Small LCD 1 sequence
LCD 2 procedure or tool)
characters)
8-19-2 1015 This type of GL2:Incompatible Press HP-GL2 error: out of the scope Press the [Online] button to
paper paper type Online of paper support force printing.
is not Starts Pause has been selected for Note) Alternative of an image
compatible printing Paper Mismatch processing table (LUT) as
with Detection.The paper that is defined on the HP-GL/2
HP-GL/2. being fed does not support support paper different from
HP-GL/2 printing; that is, a the specified paper may
Online: Print paper type that does not have a result in an image quality
Stop: Stop required print mode has been problem.
Printing set. Press the [Stop] button to
cancel printing.
-- On The Fly: Transmitting print data in sequence from data on
the paper.
The software that generates HP-GL/2 data has an option. Select
this option to save on the memory usage of the printer.
18. Hardware Errors

Code Panel display
(low-or Remedial Action
Key der four Small Small (: Reference fault isolation
Large LCD sequence
charact LCD 1 LCD 2 procedure or tool)
ers)
9-1-1 2014 Cutter unit Power Cutter Cutter unit fuse blowout error Replace the cutter driver PCB.
fuse is blown. On Unit
Again Fuse
Call for service. Blown
9-2-1 260E Hardware error. Power Gap Gap detection failure Check to see if the multisensor
03130031-260E On Detect Carriage gap calibration has not reference plate (white patch for
Again Err been carried out, or gap batch correction) is not soiled
Turn off printer, detection is disabled by corrupt and perform GAP CALIB (if
wait, then calibration data. soiled, adjust the part after
turn on again. replacing it).
Replace the multisensor and
perform GAP CALIB.
Replace the carriage unit and
perform GAP CALIB.
9-3-1 2618 Hardware error. Vh voltage error Go to (all nozzles on a single-
03130031-2618 or double-head model not
discharging) in T03 (P5-3).
Turn off printer,
wait, then
turn on again.
9-4-1 2823 Hardware error. Power Invalid Head check error Go to 2F2F (P4-6).
03010000-2823 On Head
Again Chk
Turn off printer,
wait, then
turn on again.
9-5-1 291B Hardware error. Power Lift Lift shift timeout Switch off the printer, then back
03130031-291B On Motion A lift operation has been on.
Again Timeout executed, but no sensor has The carriage cannot travel to the
Turn off printer, been detected or a sensor has lift drive position.
wait, then remained detected. The lift drive cam is not engaged.
turn on again. Faulty lift drive sensor
Faulty lift drive motor
Go to 4027(P4-23).
9-6-1 291D Hardware error. Power Hardware Spur cam sensor detection Check the spur cam sensor in IO
03130031-291D On Err 1 failure mode.
Again 031300 If OK, check the lifter drive
Turn off printer, 31-291 system.
wait, then D If NG, replace the sensor.
turn on again.
3-26
Code Panel display

Large LCD sequence
ers)
9-7-1 2E21 Hardware error. Power IEEE IEEE1394 interface error Restart the printer.
03130000-2E21 On 1394 Any error has been detected Remove and reinsert the PCB
Again Error while initializing IEEE1394 at and then restart the printer.
Turn off printer, Restart startup. Replace the IEEE1394 PCB.
wait, then Printer
turn on again.
9-8-1 2E23 Hardware error. Power Hardware Cutter unit failure Check the cutter drive circuit and
03130031-2E23 On Err 1 the cutter unit.
Again 031300
Turn off printer, 31-2E2
wait, then 3
turn on again.
9-9-1 2F11 CR error Power CR An operation order has been Go to 2F26(P4-4).
On Error issued while the carriage
Call for Service. Again suffered a hardware error.
9-10-1 2F12 LF error Power LF Error LF error Replace the LF encoder sensor.
On An operation order has been Replace the LF motor.
Call for Service. Again received while the LF suffered <Supplement>
a hardware error. If the carriage travels heavy near
The target position could not be the stop position, a mechanical
reached within a predicted load error may be suspected.
operation time + 3 seconds If any other symptom is observed,
during an LF operation. a feeding sensor may be at fault.
The sensor could not be
detected during an LF
operation involving sensor
detection.
9-11-1 2F13 Hardware error. Power Hardware A/D converter external trigger Go to 2F13 (P4-1).
03130031-2F13 On Err 1 output stop (Hardware error 1)
Again 031300
Turn off printer, 31-2F1
wait, then 3
turn on again.
9-12-1 2F14 Hardware error. Power Hardware ASIC register not writable Replace the main PCB.
03130031-2F14 On Err 2 (Hardware error2)
Again Could not write to the ASIC
Turn off printer, register on the main PCB.
wait, then
turn on again.
9-13-1 2F16 Hardware error. Power Mist Mist fan error Check the bundled wires in the
03130031-2F16 On Fan The rotation of the mist fan is not mist fan drive circuit.
Again Error detectable. Replace the mist fan unit.
Turn off printer,
wait, then
turn on again.
9-14-1 2F17 Hardware error. Power Platen Platen fan lock detection error Check the bundled wires in the
03130031-2F17 On Fan The lock signal has been platen suction fan drive circuit.
Again Lock supplied continuously for 3 Replace the platen suction fan
Turn off printer, seconds or longer, 10 seconds unit.
wait, then after the platen fan started
turn on again. rotating.
9-14-2 2F17 Hardware error. Power Platen Suction platen fan error Check the bundled wires in the
03130031-2F17 On Fan Err The lock signal has been platen suction fan drive circuit.
Again supplied continuously for 3 Replace the platen suction fan
Turn off printer, seconds or longer, 10 seconds unit.
wait, then after the platen fan started
turn on again. rotating.
9-15-1 2F1F Hardware error. Power Purge Purge sensor error (recovery Go to 2F1F(P4-2).
03130031-2F1F On Motor purge motor HP detection error)
Again Sensor The recovery system has been
Turn off printer, Error driven but no sensor interrupt
wait, then occurs.
turn on again. The recovery system has been
driven to close the cap, but the
cap has not been capped
successfully.
3-27
Code Panel display

Large LCD sequence
ers)
9-16-1 2F20 Hardware error. Power Motor Cap motor cam positioning error Go to 2F1F(P4-2).
03130031-2F20 On Cam The recovery system has been
Again Pos driven but no sensor interrupt
Turn off printer, Error occurs.
wait, then The recovery system has been
turn on again. driven to close the cap, but the
cap has not been capped
successfully.
9-17-1 2F22 Hardware error. Power Pump Pump shift timeout <Supplement>
03130031-2F22 On Motion The target position could not be If the carriage travels heavy
Again Timeout reached within a predicted towards the stop position: A
Turn off printer, operation time + 3 seconds mechanical load error may be
wait, then during pump operation or no suspected.
turn on again. sensor has been detected during Otherwise: The sensor in the
a pump operation involving purge unit may be at fault.
sensor detection. Go to 2F1F(P4-2).
9-18-1 2F23 Hardware error. Power Pump Purge motor error <Supplement>
03130031-2F23 On Motion Pump operation disabledA PWM If the motor could not be run at all
Again Error duty of 100% has lasted for 200 or has resulted in an error after
Turn off printer, msec in a pump operation. moving by a slight distance:
wait, then A. A mechanical load error may be
turn on again. suspected.
B. The motor or drive circuit may be
at fault.
If the carriage has run more or
less out of control result in an
error:
A. The encoder sensor may be at
fault.
Go to 2F1F(P4-2).
9-19-1 2F24 Hardware error. Power Cutter Cutter shift timeout error Go to 2F24(P4-17).
03130031-2F24 On Timeout No sensor has been detected
Again during a cutter operation
Turn off printer, involving sensor detection.
wait, then
turn on again.
9-20-1 2F25 Hardware error. Power CR Carriage motor HP not Wide format: Check the CHRP
03130031-2F25 On Position detectable sensor in IO mode and go to
Again Err Detected only for the wide 2F26(P4-4).
Turn off printer, Restart format. Narrow format: Go to
wait, then Printer For the narrow format, the 2F26(P4-4).
turn on again. carriage motor HP can be <Supplement>
detected when the carriage hits If the motor could not be run at all:
the wall in a full scan following A. A mechanical load error may be
the detection of the HP. suspected.
at fault.
If the carriage has resulted in an
error after moving at a constant
speed:
A. The CRHP sensor may be at
fault.
error:
A. The encoder sensor may be at
fault.
3-28
Code Panel display

Large LCD sequence
ers)
9-21-1 2F26 Hardware error. Power Carriage Carriage operation disabled <Supplement>
03130031-2F26 On Motion A PWM duty of 100% has If the motor could not be run at all
Again Error lasted for 200 msec in a or has resulted in an error after
Turn off printer, carriage operation moving by a slight distance:
wait, then A collision has been detected in A. A mechanical load error may be
turn on again. a carriage operation (with the suspected.
speed predicted from the PWM B. The motor or drive circuit may be
output value having a deviation at fault.
of 25 ips or more from the If the carriage has run more or
actual speed). less out of control result in an
error:
A. encoder sensor may be at fault.
Go to 2F26(P4-4).
9-22-1 2F27 Hardware error. Power Carriage Carriage shift timeout <Supplement>
03130031-2F27 On Timeout The target position could not be If the carriage travels heavy
Again Restart reached within a predicted towards the stop position, a
Turn off printer, Printer operation time + 3 seconds mechanical load error may be
wait, then during carriage operation. suspected.
turn on again. Go to 2F26(P4-4).
9-23-1 2F28 Hardware error. Power Lift Lift shift timeout Switch off the printer, then back
03130031-2F28 On Motion A lift operation has been on.
Go to 4027(P4-23).
9-24-1 2F29 Hardware error. Power LF LF feeding motor timeout (cut Replace the LF encoder sensor.
03030000-2F29 On Feed sheet) Replace the LF motor.
Again Timeout The target position could not be <Supplement>
Turn off printer, Restart reached within a predicted If the carriage travels heavy near
wait, then Printer operation time + 3 seconds the stop position, a mechanical
turn on again. during an LF operation. load error may be suspected.
The sensor could not be If any other symptom is observed,
detected during an LF a feeding sensor may be at fault.
detection.
9-24-2 2F29 Hardware error. Power LF LF feeding motor timeout (roll Replace the LF encoder sensor.
03030000-2F29 On Feed paper) Replace the LF motor.
Again Timeout The target position could not be <Supplement>
Turn off printer, Restart reached within a predicted If the carriage travels heavy near
wait, then Printer operation time + 3 seconds the stop position, a mechanical
turn on again. during an LF operation. load error may be suspected.
The sensor could not be If any other symptom is observed,
detected during an LF a feeding sensor may be at fault.
detection.
9-25-1 2F2A Hardware error. Power LF Cannot detect the LF home Check the sensor (IO mode
03130031-2F2A On Position position check).
Again Err The LF home position could not Replace the LF encoder sensor.
Turn off printer, Restart be detected on LF homing during Replace the encoder film.
wait, then Printer initialization. Replace the LF motor/belt/adjust
turn on again. the belt tension.
Replace the long flexible cable.
<Supplement>
If the motor could not be run at all:
A. A mechanical load error may be
suspected.
at fault.
If the carriage has resulted in an
error after moving at a constant
speed: The LF home position
sensor may be at fault.
error, the encoder sensor may be
at fault.
3-29
Code Panel display

Large LCD sequence
ers)
9-26-1 2F2B Hardware error. Power LF LF operation failure (LF Replace the LF encoder sensor.
03130031-2F2B On Motion operation disabled) Replace the LF motor.
Again Error A pump duty of 100% has lasted<Supplement>
Turn off printer, for 200 msec during LF If the motor could not be run at all
wait, then operation. or has resulted in an error after
turn on again. moving by a slight distance:
A. A mechanical load error may be
suspected.
at fault.
error, the encoder sensor may be
at fault.
9-27-1 2F2C Hardware error. Power Hardware Cassette shift timeout Go to 2E25 (P4-16).
03130031-2F2C On Err 1 The target position could not be <Supplement>
Again 031300 reached within a predicted If the carriage travels heavy near
Turn off printer, 31-2F2 operation time + 3 seconds the stop position, a mechanical
wait, then C during cassette operation. load error may be suspected.
turn on again. No sensor has been detected Otherwise, the cassette unit
during a pump operation sensor may be at fault.
involving sensor detection.
9-28-1 2F2E Hardware error. Power Roll Roll shift timeout Go to 200C(P4-8).
03130031-2F2E On Motion No sensor has been detected
Again Timeout during a roll operation involving
Turn off printer, sensor detection.
wait, then
turn on again.
9-29-1 2F2F Hardware error. Power Eject. Non-discharge detection error Go to 2F2F (P4-6).
03800500-2F2F On Detect As a result of nozzle checking
Again Err made by the non-discharge
Turn off printer, detection unit:
wait, then All 640 nozzles in a nozzle
turn on again. train are non-discharging.
At least 50 nozzles have been
found mismatched in a nozzle
train of 640 nozzles since the
last session of detection.
<Reference>
The change (between
non-discharge and discharging
nozzle counts) noted since the
last session of nozzle checking
is recorded as a mismatch.
9-30-1 2F30 Hardware error. Non-discharge detecting position Go to 2F2F (P4-6).
xxxxxxxx-xxxx error
No detectable region has been
Turn off printer, found during non-discharge
wait, then position adjustment.
turn on again.
9-31-1 2F31 Hardware error. Non-discharge light quantity Go to 2F2F (P4-6).
xxxxxxxx-xxxx error
A detectable region has fallen to
Turn off printer, below a certain limit during
wait, then non-discharge position
turn on again. adjustment.
9-32-1 2F39 Carriage Cover is Carriage cover error open Close the carriage cover.
open. The carriage cover has opened Check the carriage cover sensor.
at a timing at which it is normally
Turn off printer, closed.
wait a while, and
turn it on again.
9-33-1 2F3A Hardware error. Power Valve Purge unit valve motor error Replace the purge unit.
03130031-2F3A On Motor The recovery valve motor has Go to 2F1F(P4-2).
Again Err been driven but no movement
Turn off printer, has been detected within the
wait, then timeout period.
turn on again.
3-30
Code Panel display

Large LCD sequence
ers)
9-34-1 2F3B Hardware error. Power HardwareCS communication error Remove and insert the ink tank,
03130031-2F3B On Err 1 An irrecoverable communication or replace the ink tank.
Again 031300 error has occurred Check bundled wires in the ink
Turn off printer, 31-2F3 communicating between the CS tank unit and the main PCB.
wait, then B chip mounted on the ink tank and Replace the main PCB.
turn on again. the main unit.
9-35-1 4027 Hardware error. Power Lift Lift shift timeout error Switch off the printer, then back
03130031-4027 On Motion A lift operation has been on.
Go to 4027(P4-23).
9-36-1 4042 Unknown file. MIT data transfer failure Execute Initialize Paper Type
Check file format. Failed to write MIT data on its from the system settings. (Note:
transmission. All paper information will be reset
Turn off printer, to its factory defaults and
wait a while, then additional Paper deleted.).
turn it on again. Upgrade the firmware in
download mode.
Replace the main PCB.
9-37-1 4049 Unknown file. Cannot Power Wrong transfer ROM data model Restart the printer in service
Check file format. update On Files for a different model have mode to clear the error (this error
firmware Again been transferred on firmware wont occur when FUT is used).
Turn off printer, update. Start in download mode to
wait a while, then upgrade the firmware.
turn it on again. Replace the main PCB.
19. Service Call Errors

Code Panel display
Key der four Small (: Reference fault isolation
Large LCD Small LCD 1 sequence
charact LCD 2 procedure or tool)
ers)
99-9-1 2F37 ERROR ERROR Linear scale error Go to 2F26(P4-4).
E146-4001 E146-4001 No signal is available from the
Call For Service linear encoder when the head
Call for service. is driven.
99-1-1 4001 ERROR ERROR Borderless/flow idle Check the parts counter and
E146-4001 E146-4001 ejection/mist recovery count replace the target unit or
Call For Service full Refresh Service Kit.
Call for service. Initialize the parts counter for
replacement.
99-2-1 401A ERROR HDD failure Replace the HDD.
E146-4001 Failed to read and write to and
from the HDD.
Call for service.
99-3-1 401B ERROR Poor HDD connection Remove and insert the HDD.
E146-4001 The HDD and the HDD Replace the HDD.
controller are not indefinable.
Call for service.
99-4-1 401C ERROR ERROR Faulty RTC Restart the printer in service
E146-4001 E146-4001 Any error other than the two mode.
Call For Service errors mentioned below has Replace the main PCB.
Call for service. been detected while initializing
the RTC at startup.
99-5-1 401D ERROR ERROR RTC low battery error Restart the printer in service
E146-4001 E146-4001 A battery error has been mode.
Call For Service detected while initializing the Check the RTC battery.
Call for service. RTC at startup. Replace the main PCB.
99-6-1 401E ERROR ERROR RTC clock stop Restart the printer in service
E146-4001 E146-4001 The RTC has been detected mode.
Call For Service idle while initializing the RTC at Replace the main PCB.
Call for service. startup.
3-31
Code Panel display

ers)
99-7-1 4034 ERROR ERROR Multisensor unit version error Replace the multisensor unit.
E146-4001 E146-4001 A different version of
Call For Service multisensor is installed.
Call for service. This would not occur in an
ordinary user environment.
99-8-1 4037 ERROR ERROR Linear scale error Go to 2F26(P4-4).
E146-4001 E146-4001 No signal is available from the
Call For Service linear encoder when the head
Call for service. is driven.
99-10-1 403E ERROR ERROR Head abnormal temperature Go to 403E(P4-22).
E146-4001 E146-4001 rise (head 1 (R), or A model)
Call For Service Either of the two Di sensors
Call for service. maintained for each printhead
chip (color-specific) has been
detected at 120oC or higher or
-10oC or lower.
99-11-1 403F ERROR ERROR Head abnormal temperature Go to 403E(P4-22).
E146-4001 E146-4001 rise (head 2 (L))
Call For Service Either of the two Di sensors
Call for service. maintained for each printhead
chip (color-specific) has been
detected at 120oC or higher or
-10oC or lower.
99-12-1 4040 ERROR ERROR Checksum error Start in download mode to
E146-4001 E146-4001 The checksum of a file upgrade the firmware.
Call For Service transmitted on execution of the Restart the printer in service
Call for service. firmware update is unmatched. mode to clear the error.
99-13-1 4041 ERROR ERROR Flash erase error Start in download mode to
E146-4001 E146-4001 Failed to erase flash ROM on upgrade the firmware.
Call For Service execution of the firmware Restart the printer in service
Call for service. update. mode to clear the error.
99-14-1 4042 ERROR ERROR Flash write error Start in download mode to
E146-4001 E146-4001 Failed to write flash ROM on upgrade the firmware.
Call For Service execution of the firmware Restart the printer in service
Call for service. update. mode to clear the error.
99-15-1 4043 ERROR ERROR Firmware update failure error Start in download mode to
E146-4001 E146-4001 Failed to allocate a work area upgrade the firmware.
Call For Service on RAM on firmware update. Restart the printer in service
Call for service. mode to clear the error.
99-16-1 4044 ERROR ERROR EEPROM size error Start in download mode to
E146-4001 E146-4001 Size information about the upgrade the firmware.
Call For Service firmware data transmitted on Restart the printer in service
Call for service. firmware update and the size of mode to clear the error.
actually transmitted data do not Check the firmware transfer
match. environment (IF changes,
PC).
99-17-1 4045 ERROR ERROR Engine EEPROM write error Start in download mode to
E146-4001 E146-4001 An EEPROM read/write failure upgrade the firmware.
Call For Service has been detected in the Restart the printer in service
Call for service. engine portion of the firmware. mode to clear the error.
99-18-1 4046 ERROR ERROR Recovery part revolutions Check the parts counter and
E146-4001 E146-4001 reaching 50,000 cycles or replace required parts.
Call For Service more (Replacement of the parts
Call for service. Recovery part operations have nearing the end of their useful
reached a predetermined lives is recommended.)
count. Initialize the counter for the
replacement unit mounted.
The iPF5000/500/600 have a
counter problem fixed. Identify
the firmware version and start in
download mode to upgrade the
firmware to Ver.1.13 or later
from any earlier release.
3-32
Code Panel display

ers)
99-19-1 4047 ERROR ERROR Supply part count error Check the parts counter and
E146-4001 E146-4001 Supply part operations have replace the target unit or
Call For Service reached a predetermined Refresh Service Kit.
Call for service. count. Initialize the parts counter for
replacement.
99-20-1 4048 ERROR ERROR Non-discharging nozzles on Go to 2F2F (P4-6).
E146-4001 E146-4001 initial filling
Call For Service An unallowable number of
Call for service. non-discharging nozzles have
been detected at the
completion of initial filling.
99-21-1 404A ERROR ERROR Non-discharge count error Check the parts counter and
E146-4001 E146-4001 A non-discharge part operation replace the target unit or
Call For Service counter has reached a Refresh Service Kit.
Call for service. specified limit. Initialize the parts counter for
replacement.
99-22-1 404B ERROR ERROR Temperature/humidity sensor Restart the printer in service
E146-4001 E146-4001 error mode to clear the error.
Call For Service Detection hardware is Identify the firmware version
Call for service. automatically assumed at fault and update the firmware to
when a temperature of 0 the last release if it is earlier
degree and a relative humidity than Ver.1.31 (firmware
of 0% are detected, resulting in defect.
an error indication. Remove and reinsert the
temperature/humidity sensor
PCB connector
Replace the
temperature/humidity sensor
PCB.
99-23-1 404C ERROR ERROR Serial number information Check to see if the correct
E146-4001 E146-4001 mismatch PCB is mounted, since a
Call For Service A mismatch has been detected PCB of the wrong model may
Call for service. between the serial number have been mistakenly
information stored in the mounted during servicing.
EEPROM on the main PCB Invoke service mode to
and that stored in the implement PCB replacement.
EEPROM on the MTC relay
PCB at startup.
99-24-1 404D ERROR ERROR Machine ID information Check to see if the correct
E146-4001 E146-4001 mismatch PCB is mounted, since a
Call For Service A mismatch has been detected PCB of the wrong model may
Call for service. between the model ID have been mistakenly
information stored in the mounted during servicing.
EEPROM on the main PCB Invoke service mode to
and that stored in the implement PCB replacement.
EEPROM on the MTC relay
PCB at startup.
3-33

Chapter 4
More Sophisticated Fault
Isolation Tasks
Chapter 4 More Sophisticated Fault Isolation Tasks
1. 2F13AD converter external trigger output error

(HW-1 fault)
Occurrence The carriage is unable to travel since the motor is switched off after the occurrence of some error
conditions during printing, disabling pulse (head discharge timing signal) input from the linear encoder.
Abnormal carriage drive load
Carriage operational
causes
Failure
C2 Carriage motor drive at electrical fault

failures
Faulty linear encoder sensor
Faulty main
C3 Faulty main controller
controller
AD Converter External Trigger: Head discharge timing signal
Cause Point to check Action

C2 Faulty carriage idler pulley (broken spring hook, dropped belt teeth) Take corrective
action.
C3 If the error occurs before the start of printing, the main controller is most likely faulty. Replace
C2 Check carriage components other than the idle pulley for operational failures. 2F26 (P4-4)
The problem is reported to have occurred as a result of a faulty cutter, depending on 2015 (P4-18)
the version of firmware.
Check to see if any other operational failure has not occurred (browse through Print Take corrective
Inf for a log of error occurrences). action.
Idler pulley
4-1
2. 2F1FPurge sensor error

Occurrence
conditions Error detected during a recovery operation
Carriage problem C1 Carriage drive problem

causes
Failure
Recovery system
mechanical C2 Lock pin operation problem
problem
Recovery system
C3 Faulty main controller
electrical problem

C1 Check the carriage belt for tension (making sure that it is not slack). Fix.
C1 Check for foreign matter. Remove.
C2, C3 Check the recovery system for successful operation. Flow 1
Flow 1
Switch off the power and

2F26 Carriage inoperable
move the carriage The lock pin is up with a click
Normal T12 Purge operational fault isolation

No click sounds
T12 Purge operational fault isolation tool
Remove Check the purge unit for

Remove the foreign matter
the cover presence of foreign matter Foreign matter found
No foreign matter found If the foreign matter is a hard substance,
replace the purge unit
Turn the gear by hand to check the cap

moves up and down and that the wiper Replace the purge unit
(*1) Not movable
blade moves forward and backward
Movable
Replace the
Switch on Replace the purge unit main PCB
Movable Totally not movable
Abnormal
*1 Sequence of checking the purge unit for
normal operation With the purge unit being
(1) The cap moves down. removed from the main unit,
(2) The wiper blade moves forward and Switch off once
switch on the power and Normal 2F26
backward. check for operations
(*1)
(3) The cap moves up. Carriage

Turn the gear clockwise (toward a triangular
inoperable
mark) by giving it 11.25 turns to complete one
cycle of operation.
4-2
Purge Unit Lock pin
Wiper blade
Cap
Direction of gear rotation

Gear
4-3
3. 2F26Carriage operation disabled

Occurrence The normal operation of the carriage cannot be detected from the linear encoder sensor.
conditions The carriage does not reach the specified speed or is idle.
Soiled carriage rail
Carriage drive load
C1 Improper carriage belt tension (dropped belt teeth)
error
Residual jam slips in the printer
Failure causes
Carriage motor Drive signal/voltage error

drive at electrical C2 Poor connector contact/wiring
fault Faulty motor
Soiled or flawed linear encoder, or improper mounting position/tension
Faulty linear
C3 Soiled or faulty linear encoder sensor
encoder sensor
Disconnection or half-disconnection in the flat cable, or poor connector contact
Carriage lock pin not released, capping operational failure or position detection
Faulty purge unit C4
failure

Check the carriage stop position. If the carriage is at the leftmost position, the purge
C4 T12 (P5-18)
unit may be faulty (check the lock pin).
Check the carriage load (move the carriage by hand to make sure that it is not heavy
C1 Flow 1
or foreign matter is not stuck in it).
Check images to see if the edges do not have stepped uneven densities in the paper
C3 T01 (P5-1)
feed direction.
Restart the printer. and check the behavior of the firmware and the carriage (upgrade
C2 Flow 2
the firmware if it is V1.31 or any earlier release).
C3 Check to see if the linear encoder film is properly installed. T13 (P5-19)
C3 Check to see if the linear encoder film is not faulty. T01 (P5-1)
C4 The purge unit carriage lock pin is up but the carriage is not at the capping position. T12 (P5-18)
Checking for load during carriage travel

Unlock the purge unit and move it Foreign matter inside (cutter, cleaning
Flow 1 Hits something
by hand brush, etc.)/bearing out of position
Clean the soiled rail, replace the rail

T14 Noticeably heavy
cleaner/faulty bearing
How to unlock the *Never oil the carriage rail.
carriage
Faulty belt Broken spring hook, belt tooth dropping
iPF700 Series iPF8000 Series
Rail cleaner
Rail cleaner
4-4
Flow 2 Totally idle Flow 3
Operational but
momentarily/collision noise T01 Possibly faulty carriage encoder
Faulty idler pulley (Belt tension

Fix or replace
Operational but with tooth mechanism)
dropping noises (with rasping
noises)
Improperly mounted carriage belt (on Fix or replace
the back of the carriage) (too long)
Fully operational Upgrade the firmware
T01
Firmware V1.32 or later
Possibly faulty carriage encoder
Carriage totally idle at startup

Measure the main controller
Flow 3 Replace the carriage motor Replace the main controller
carriage motor drive voltage Voltage appearing
Not appearing
Replace the carriage motor and the

main controller simultaneously Fuse blowout suspected
iPF5000 Series
Check the main controller Replace the main controller
fuse for a blowout *
Other than the iPF5000 Series Not blown
Replace the carriage motor
and the main controller
Blown simultaneously
Carriage Motor Drive Voltage Check Points

Model Measurement point Measurement timing Voltage
iPF5000 Series (other than below) 26V
Main controller J3101-3
iPF5100, iPF6100 During initial operation 32V
iPF700 Series, iPF9000 Main controller J3101-1 (carriage motor drive) at 32V
iPF8000 Series, iPF800 Series startup
Main controller J3150-14 32V
(other than the iPF9000)
Fuse blowout check (other than the iPF5000 Series)

Check for continuity across the fuse FU3100.
1
J3201 J3003
1
1 1
J3501 J3601
J3502
1
J3602
1
1
J1801
FU3100
J3150 J2801
1
1
A1
J3401
1 J2501
B1
J1101
J1102
J2601
J1001
1 J3001 J2402
1
1 1 1 1 1 A1 1
J2701
J120 2 J120 1 J330 1 J300 2 J250 2 J2702
1 B1
4-5
4. 2F2FNon-discharge detection error, 2F30

Non-discharge detecting position adjustment error
Occurrence
The non-discharge sensor has detected more non-discharging nozzles than preset (2F2F).
conditions
Supply system air leakage
Suction failure
Non-discharge C1
Drive signal/voltage error
Failure causes
Faulty connector contact/wiring

Drive signal/voltage error
Faulty non-discharge
C2 Faulty connector contact/wiring
sensor
Soiled or faulty sensor
Head and Soiled, flawed or incorrectly positioned linear encoder
non-discharge Soiled or faulty linear encoder sensor
C3
sensor out of relative Disconnection or half-disconnection in the flat cable, or poor connector contact
position

C1 Check the tube to see if it is filled with ink, and also check the joint. T11 (P5-15)
C3 Check to see if the linear encoder film is properly installed. T13 (P5-19)
C3 Check the linear encoder film for defects (such as soiling, flaws and incorrect setup). T01 (P5-1
C2 Check to see if there is not any foreign mater near the non-discharge sensor. Remove.
Check service mode nozzle patterns (upgrade to Ver.1.23 from any earlier release before
C1 Flow 1
making this check)
C1 Check to see if the ink is a genuine supply. (Recommend the use of the genuine ink.)
Non-discharge Detection Sequence
No non-discharge
End of cleaning Perform non-discharge detention End
Non-discharge detected
No non-discharge
Cleaning A Perform non-discharge detention End
Non-discharge detected
No non-discharge
Cleaning A Cleaning B Perform non-discharge detention End
Cleaning B Non-discharge detected

Manual
Warning before printing
Cleaning A or B See the table below

Automatic non-discharge Error 2F2F
Automatic detection sequence
based on dot counts
Error code (low-order

No. Warning/error indication Non-discharge status
four characters)
30 to 100 nozzles per color resist
Check Printout Problem with Printhead
1010, 1012, 1013 non-discharging nozzle backup.
Chk printing results
(For more derails, see P3-4)
101 to 200 nozzles per color resist
Printhead Check Nozzles
280C, 250D, 280E non-discharging nozzle backup.
PHead needs cleaning
(For more details, see P3-4)
Hardware error. 03800500-2F2F 2F2F See the explanation of Key: 9-29-1 on P3-30.
4-6
Non-discharge mask error

Check nozzle check More than half of the nozzles
Flow 1 print in service mode are non-discharging (per color) Yes T03 Real non-discharge
If the firmware is V.1.23 or

earlier, upgrade it and No
check. Non-discharging nozzle detection failure
Flow 2
Non-discharging nozzle detection failure (if non-discharging only in user mode)
Flow 2 Check the non-discharge sensor for displacement Check to see if nozzles are not installed slantwise
Replace the non-discharge sensor
Check the linear encoder for successful reading T01 Carriage encoder fault isolation
Replace the main controller
iPF5000 Series
Non-discharge
sensor
iPF700 Series iPF800/iPF8000 Series
Non-discharge sensor
Non-discharge
sensor
4-7
5. 200CRoll paper leading edge detection error,

200DCut sheet leading edge detection error
The multisensor cannot detect the leading of paper
Occurrence
conditions (multisensor delay jam) when it has been successfully
detected by the LF_PE sensor.
Improperly mounted multisensor
Multisensor
C1 Low light intensity (due, for example, to soiling)
detection errors
Failure causes
Paper with its leading edge cut remaining

Reflectance problem (thin tracing paper, semitransparent mat paper, etc.)
Soiled or broken
Paper problems C2 Preprinted paper used
The end of the roll is so sticky that it wont be separated from the paper tube.
Curled leading edge of paper
Insufficient feeding force
Paper feed problem C3
Stuck in the groove

Operation Check to see that the choice of roll or cut sheet is correct. Explain.
C1 Check to see if the leading edge of paper cut is not left. Remove.
C2 Check to see if suction holes are not clogged with paper dust or other foreign matter. Remove.
C2 The end of the roll is so sticky that it wont be separated from the paper tube. Explain.
C2 Check to see if preprinted or color paper is not used. Explain.
Check the
C2 Check to see if the leading edge of paper has been cut correctly.
cutter.
Check the
C2 Check to see if the paper is not cockled, soiled or broken.
paper.
C2, C3 Check to see if paper do not jams between the platen and LF roller. Flow 3
C2 Does not occur with A4 plain paper Not a multisensor fault Flow 3
None of the above Flow 1
Flow 1 Check the multisensor for illumination and the paper position
Check the paper has reached Not illuminating

With the top cover open,
load the same paper
under the multisensor, causing Flow 2
it to illuminate
Have the door switch released beforehand

Illuminating
Paper has not reached Flow 3
Replace the multisensor, but not before

Paper has reached
making sure it is improperly mounted Flow 4
Replace the multisensor reference plate at the same time
Multisensor Illumination Check
iPF5000 Series iPF700 Series iPF8000 Series
4-8
Flow 2 Fault isolation for the multisensor failure to illuminate
Check for Vh (normal value: 21.5V) on the

iPF5000 Series Replace the power PCB
main controller while paper is feeding
Abnormal
Normal
iPF700 Series
Check the short flexible cable in the Replace the multisensor, but not before
iPF800 Series
multisensor and reinsert it making sure it is improperly mounted Flow 4
iPF8000 Series
Replace the multisensor reference plate at the same time
How to measure Vh (Printhead drive voltage)

Model Measurement point Measurement timing Voltage
While feeding paper
iPF5000 Series Main controller J1801-3 21.5V
(multisensor illuminating)
iPF700 Series
iPF800 Series Measurement at finely pitched IC pins is impossible.
iPF8000 Series
IC802
IC802 IC803
IC803
BAT801
BAT801
IC701
IC601 IC3101
IC3101
IC602 J1801 pin 3

IC2
IC603 IC1
IC604
IC2801
IC2801
IC1201
IC2901
IC2901
IC3001
IC3001
Flow 3 Pont to check when paper fails to reach the multisensor
Check the leading Leading end stuck under Remove the cause of curling
end position of paper the LF roller of the paper
If the leading end of the paper

Explanatory
is shaped improperly, check
drawing 1
the cutter
Leading end of paper not
Feeding failure caused by
passing between the LF Remove LF roller paper dust
paper dust
roller and pinch roller
Influenced by curled thick
Nipping failure
paper
Feeding failure caused by a Nip cam out of phase See P4-10

short nip pressure
Faulty nip spring
Flow 4
Check the carriage relay board

Replace the carriage relay board Replace the main controller
flat cable (short) for connection Abnormal Abnormal
iPF700/iPF8000 Series only
4-9
Explanatory drawing 1
Cam Phase Alignment
iPF5000 Series
Pinch roller (nip) release gear
Carriage shaft gear
Cam Phase Alignment
iPF700 Series
4-10
Cam Phase Alignment
iPF800 Series
Cam Phase Alignment
iPF8000 Series
4-11
6. 2010Skew detection error, 2017Paper right side

detection error, 2018Paper left side detection error,
2405Borderless printing disabled
Occurrence The multisensor cannot detect the paper width.
conditions A skew has been detected by the multisensor.
Improperly adjusted or mounted multisensor optical axis
Multisensor detection
C1 Low light intensity (due, for example, to soiling)
Failure causes
error
Paper with its leading edge cut remaining
Reflectance problem (thin tracing paper, semitransparent mat paper, etc.)
Soiled or broken
Paper problem C2
Preprinted paper used
Curled leading edge of paper
Insufficient feeding force
Paper feed problem C3
Skewing

Check to see if roll paper have hit the reference side of the spool (paper winding out
C1 Explain.
of order).
C3 Check to see if the spool is not broken or if it is locked. Replace.
Check to see Borderless Spacer has been set for borderless printing in the A1 or A2
C1 size. Explain.
(iPF5000 Series only)
C3 Load cut sheet with the paper guides adjusted to the paper width. Explain.
The firmware is 1.13 or any earlier release (tracing paper compatibility/skew Upgrade to the
C1, C3
control). latest release.
C1 Check to see if the leading edge of paper cut is not left. Remove.
C2 Check to see if suction holes are not clogged with paper dust or other foreign matter. Remove.
C2 Check to see if preprinted or color paper is not used. Explain.
Check the
C2 Check to see if the leading edge of the paper is correctly cut (it is not cut slantwise).
cutter.
Check the
C2 Check to see if the paper is not cockled, soiled or broken.
paper.
Check to see if non-recommended paper, such as thin tracing paper and
C2 Explain.
semitransparent mat paper, is not used.
C2 Does not occur with A4 plain paper Not a multisensor fault Flow 1
Adjust the
C1 Adjust the optical axis of the multisensor (in service mode) to confirm the recovery
optical axis.
If none of the above apply, check error logs.
Flow 1
Check the leading end

Remove the cause of curling of the paper
position of paper
If the leading end of the paper is shaped
improperly, check the cutter
Feeding failure caused by

paper dust Remove LF roller paper dust
Nipping failure Influenced by curled thick paper
Feeding failure caused by a

Nip cam out of phase
short nip pressure
Faulty nip spring
4-12
Spool reference side Borderless printing spacer
4-13
7. 2E27Paper jam while feeding, ejecting or printing on

paper (Jam 1)
Occurrence
Jams occurring between the LF_PE sensor and the multisensor
conditions
C1 LF out of synchronization
causes
Failure
C2 Jams past the LF_PE sensor

C3 Faulty cutter drive unit (iPF5000 Series only)
Cause Key point to check Action

If roll paper are being fed, check the roll paper unit for operation (pendulum gear).
C2 If a jam occurs while loading cut sheet (fed from the top) or rewinding roll paper with the Fix.
feeding methods switched, the roll paper unit is at operational fault.
C1 Improper LF belt tension, faulty LF motor or faulty LF encoder Check.
C2 Check to see if there is any jam on the paper ejection side of the LF_PE sensor. Check.
C3 Check the cutter drive unit. Flow 1
Flow 1 Fault isolation for malfunctioning (iPF5000 Series only)
Check the lift motor for

operation Check for bitten wires Replace the lifter motor
Does the cutter lift on Not lifting

Replace the cutter motor
switching from roll
media to cut media?
Replace the cutter driver PCB iPF5000, iPF500, iPF600 only
Feed paper manually and

perform Forced Cut 2F26 Carriage inoperable
Lifting Cutter driven
Cutter idle Replace the cutter motor

Check for bitten
wires
Replace the cutter driver PCB iPF5000, iPF500, iPF600 only
4-14
iPF500 Series
Jam occurring in the path of paper travel between
the LF_PE sensor and the multisensor Feeding of roll
media fed from top
Multisensor
Cutter
Manual feeding from
top (POP board) S
Roll feed sensor
S
S
Flapper
Prefed paper
LF_PE sensor detection sensor Release
S
Paper detection sensor
Back cover
Cassette pickup S
Cassette detection sensor
S
4-15
8. 2E25Paper jam while feeding, ejecting or printing on

paper (Jam 2) iPF5000 Series only
Jam between the prefed paper detection sensor and the LF_PE sensor (LF_PE sensor delay
Occurrence
jam)
conditions
Jam between the roll paper sensor and the LF_PE sensor (LF_PE sensor delay jam)
LF_PE Faulty sensor
LF_PE sensor lever operational failure
C1 Sensors
Bitten wires
Failure causes
Faulty main controller

Back cover out of position/not closed properly
Foreign matter in the path of travel
Feeding Cassette pressure cam parallel pin out of position
C2
system Broken/worn drive gear
Improper cassette pick-up motor belt tension
Soiled cassette feed roller
Paper Slippery paper
C3
problems Folded paper

C2 Check to see if the main unit back cover is properly closed (cassette pick-up only). Close.
Remove the
C2 With the back cover open, check for jams.
jams.
Check to see if there is foreign matter in the path of travel.
With the back cover removed, illuminate the inside to see slips of paper. Remove foreign
C2
Release the nip and (POP mode) and push in the paper from the front to matter.
remove the slips.
Replace the
C1 Check to see if the sensor functions normally in IO mode.
sensor.
With the main unit back cover open, feed paper (cassette pick-up only).
C1, C2,
If no problem is found, there is no problem along the path form the prefed paper Fix.
C3
detection sensor to the cassette.
If roll paper are being fed, check the roll paper unit for operation (pendulum gear).
Switch to cassette or POP mode and retract the paper to the roll paper unit side
C2 Fix.
once. Then, switch to roll paper feeding. If an error occurs with the roll, the roll
paper unit is at operational fault.
Back cover
Pendulum gear
Roll feed unit PCB
4-16
9. 2E24Faulty roll paper unit, 2E0ERoll paper unit

not available iPF5000 Series only
Occurrence
conditions
Faulty roll paper sensor
Failure causes
C1 Sensors
Faulty roll cam sensor
Pendulum gear loosening out of position or damaged drive gear
C2 Operational
Faulty roll paper unit motor
Faulty roll paper unit PCB
C3 Electrical
Faulty main PCB

Replace the roll
C1 Check to see if the roll paper sensor functions normally in IO mode.
paper sensor.
With the cover open, interchange the roll cam sensor and the roll paper sensor to
Replace the roll cam
C1 check that they still function normally.
sensor.
(Replace the roll paper sensor if it fails to function normally in IO mode.)
With the cover open, check the driver for normal operation (without the pendulum
C2 Replace the gear.
gear loosening out of position or the drive gear being damaged).
Check the roll paper unit for contact.
C3 (Turn off the printer and connect the roll unit to check to see if it recovers when the
printer restarts.)
C3 With the roll paper unit uncovered, check the voltage while it starts up. Flow 1
Flow 1
Is the drive voltage available to

the roll feed motor PCB? Replace the roll feed motor
Yes
Replace the roll feed unit PCB
No
Roll Feed Unit Drive Voltage Check
Phase B Phase A Phase A
Phase B
Evaluation method
Apply a multimeter probe to any one of the four terminals of
the roll feed motor while it is running. The drive voltage is
normal if the multimeter reads 12 to 14 V.
4-17
10. 2015Cutting failure (Cannot cut sheet)

Occurrence
The multisensor has detected paper that is not supposed to exist, after cutting paper.
conditions
Faulty/loose cutter
Deformed/flawed lower blade of the cutter
Failure causes
Run over thick paper (cloth)

C1 Cutting failure Lifter operational failure (iPF5000 Series)
Low suction fan suction force
Faulty cutter blade lowering mechanism of the cutter (iPF700, iPF8000 Series)
Incorrect paper choice
C2 Ejection failure Residual/stuck paper
Cannot rewind
C3 Jam
paper

C1 Check to see if the cutter has not loosened out of position. Mount.
Check to see if there is not any foreign matter stuck in the cutter blade lowering part of the
C1 Remove.
cutter (iPF700, iPF8000 Series).
If non-recommended paper (paper thicker than recommended, canvas paper, cloth) has
C1 Explain.
been used, check to see if a recommended paper equivalent can be cut.
C1, C2, C3 None of the above Flow 1
Temporary If paper cannot be cut in a high-duty printing operation only, reducing the cutting speed may make the
fix paper is easier to cut.
Temporary Film-based paper will be made easier to cut if the Reduce Cutting Dust mode is selected, but its
fix execution would leave ink marks on the cut surface.
Flow 1
Yes Is there residual paper Obstacles before the paper

Is paper cut properly? Remove the residual paper
left on the platen? ejection unit
Yes
No No Sticking caused by static
Paper rewinding failure electricity
Dirty platen
Feed paper manually Check the cutter blade

Is the cutter blade
and perform Forced lowering mechanism for Faulty cutter
down? No
Cut iPF700 Series successful operation
iPF8000 Series Yes
Foreign matter in the
lowering part
Are platen suction
Remove clogging
holes clogged? Yes
No
iPF5000/iPF800 Series Are there marks of the

Replace the upper and
upper blade riding
lower blades
over the lower blade? Yes
Replace the cutter (upper

blade)
No
4-18
11. 2F24Cutter shift timeout error

Occurrence The cutter wont move to the home position or the position opposite to the home position in
condition time.
Worn cutter
C1 Cannot cut sheet
Special paper
Failure causes
Worn/broken drive gear (iPF5000 Series)

Faulty cutter drive
C2 Faulty cutter motor (iPF5000 Series)
unit
Carriage malfunction (iPF700, iPF8000 Series)
Bitten wires (iPF5000 Series)
Faulty cutter Faulty sensor
C3
electrical equipment Faulty cutter driver PCB (iPF5000, iPF500, iPF600 only)
Faulty main controller (iPF5000 Series)

C1, C2, C3 Check the cutter position at an error stop.
C1, C2, C3 iPF5000/iPF800 Series Flow 1
C1, C2, C3 iPF700/iPF8000 Series Flow 2
Flow 1 iPF5000/iPF800 Series
Cutter positioned Yes

Is the motor rotating? Check the gear/belt
at the left end
No For the iPF5000, iPF500 and
Remove foreign matter iPF600 only
from the sensor if any Check for bitten Is the drive voltage No Replace the main
Replace the cutter driver
wires available (*) ? controller
Yes
Replace the motor
*See Cutter Motor Drive Voltage Check for the subsequent action to take.
Check the -Check for bitten wires A sensor fault has been
Cutter positioned Replace the sensor
right-side -Check for successful identified by replacing with
at the right end
sensor visually No foreign operation in IO mode a lift detection sensor
matter
Replace the main

Remove the foreign matter Replace the cuter driver
Foreign matter controller
present For the iPF5000, iPF500 and iPF600 only
Cutter anywhere If non-recommended paper has

other than the left been used, check with a Replace with recommended paper
and right ends recommended paper equivalent
Replace the cutter
Cutter Motor Drive Voltage Check
Cutter motor
Cutter
Cutter lift motor Cutter right position sensor
Evaluation method Cutter HP sensor

The drive voltage is normal if the voltage
appears to vary by a margin of several volts
while the cutter is driven. Cutter lift sensor
4-19
Flow 2 iPF700, iPF8000 Series
Is paper in contact with the No Are platen suction Yes

Clean
lower blade (not elevated)? holes clogged?
Curled paper
No
Yes
Check the basket for

b l
Are there marks of the
upper blade riding over the Replace the upper and lower blades
lower blade? Yes
No
Replace the cutter upper blade
Cut paper manually to Is the cutter blade Check the cutter blade Remove foreign matter
check resultant conditions down? lowering function from the lowering part
No
Yes Replace the cutter upper
blade
Are there marks of
the upper blade Replace the upper and
riding over the lower Yes lower blades
blade?
2F26
No Replace the cutter Carriage inoperable
upper blade
4-20
12. Cutting failures without error indications

J1. Wavy cut surface
J2. Residual cutting chips on the reference side
J3. Ejection cut setting
Cases
J4. Normally ended without cutting, or line printed at the cutting position
J5. Cut, but with a line printed at the cutting position
J6. Cut automatically
J7. Images cut halfway
Case Cause Action

Caused by printing on cockled paper having a high printing Change the paper or duty.
J1
duty. Print with borders.
Paper gets torn off as it drops slantwise under its own weight
during cutting.
Support the paper when cutting.
J2 Non-recommended grades of paper are liable to this problem
Use recommended paper.
(because of their heavy weighing capacity and slippery reverse
side).
With paper on which inks have difficulty drying, such as
film-based paper, blurred print images could result if the paper Cancel the ejection cut setting of the
J3 is cut immediately after printing. The default setting designed main unit and support the paper by hand
to prevent this problem is Ejection Cut (press the [Online] during printing.
button after printing to cut the paper).
Change the driver setting
J4 The driver setting is either Do Not Cut or Print Cut Lines.
Page SettingsAuto Cut Setting
The main unit has the Reduce Cutting Dust mode setting. In
Turn off Reduce Cutting Dust in the
J5 this mode, a yellow line is printed at the cutting position to
paper preferences on the main unit.
prevent cutting dust from being produced on printing.
Replace the main controller (cutter driver
J6 Faulty main controller (cutter driver PCB)
PCB)
Cut automatically when printed past the maximum allowable
J7 print length of an application of the OS Use utilities, such as RIP
4-21
13. 403E,403FPrinthead abnormal temperature

rises
Occurrence Three instances of the internal head temperature sensor reaching 120oC or higher (or -10oC or
condition lower) have been detected for 28 ms.
The face is physically damaged from jammed paper or from foreign matter falling
C1
Printhead onto the platen.
Failure causes
C2 Electrical shorting in the head

C3 Electrical Poor head contact
Ink supply
C4 Abnormal head temperature rises caused by non-discharging
system
Main unit
C5 electrical Faulty carriage (relay) PCB, head relay PCB, flexible cable, main controller
equipment

C1 With the cover open, check to see if jams have not occurred. Remove.
C4 Check that ink is available in the ink. 2F2F (P4-6)
Check to see if a paper cutting failure has not occurred on the most recently used
C1 2015 (P4-18)
printed matter.
C1 Check the face of the printhead (to see if it is not flawed by paper or foreign matter). Replace the head.
After removing and inserting the print head, start in service mode to clear the error.
Then, restart the printer in normal mode to check to see if the error recurs (possibly
C2,C3 Replace the head.
poor contact).
C5 Check the main unit electrical equipment. Flow 1
Flow 1
Replace the flexible

Is the flexible cable disconnected?
Yes cable
T18 No
Replace the main
Replace the carriage relay PCB
controller iPF700/iPF8000 Series
Replace the head relay PCB
Replace the carriage PCB

iPF5000/iPF800 Series
Replace the carriage unit
Check the ink in the tube Check the face for flaws
(never touch the face)
4-22
14. 4027Carriage lifting error

Occurrence
Carriage failing to move to the lift position (lift cam sensor detection error)
condition
CR drive Carriage unable to travel to the lift position (wide format/medium format)
C1
problem linear encoder read error
causes
Failure
Lift motor inoperable

Lift cam drive
C2 Idling caused by a damaged coupling (wide format/medium format)
problem
Gear out of phase (Narrow format)
Sensor detection
C3 Deformed sensor mounting plate
problem

With the HP exterior removed, check to see if there is any foreign matter, such Remove foreign
C1
as paper slits. matter.
Check the gap phase and also check to see if the sensor flag and gear are not
C2 Fix.
damaged.
Visually check the sensor mounting plate for deformation, bitten wires and
C3 Fix.
missing connectors.
C1, C2 Restart the printer. And check for successful operation. Flow 1, Flow 2
Flow 1 iPF5000 Series
Switch on Is the lift motor running? Faulty lift motor and bundled wires Replace the main PCB
No
Yes
Is the carriage moving up

Faulty sensor detection system
and down? Yes
Check the gearing for faults

No
Lift cam sensor
Lift motor
4-23
Flow 2 iPF700/iPF800/iPF8000 Series
Switch off and move the carriage

Is the carriage in contact
Switch on
with the edge of the HP?
by hand; does the carriage hits T01
No the edge of the HP? Yes
Faulty carriage encoder
Yes
Remove foreign matter
No
Is the carriage in contact Faulty lift motor and bundled Replace the main PCB
with the coupling? wires, and faulty gear
Main unit not
rotating
Carriage side
not rotating
Does the carriage lift up Faulty sensor detection system
and down? Operational
iPF700 Series
Lift motor
Coupling
Coupling
Lift motor
Carriage HP sensor
4-24
15. Imaging Failures Soiled print side, ink dropping, soiled

reverse side, black/white dots, roller marks
C1 Head rubbing caused by an improperly set paper spacing
C2 Head rubbing caused by wavy or cockled (wavy paper caused by ink) or by a loose head
Failure causes
C3 Ink dropping caused by a faulty recovery system

C4 Ink dropping caused by a soiled carriage
C5 Ink dropping caused by a faulty head
C6 Black and white dots caused by the spur
C7 Reverse side (edge) soiling by the suction fan and reverse side caused by a soiled platen
C8 Roller marks produced by a feeding failure
C9 Ink staining caused by paper rubbed before the ink dries

C3, C4, C5 If the reverse side is soiled, check to see if the feeding system is not soiled. Clean.
Reduction the
suction force.
C7 Occurring only at the edges of the soiled reverse side of paper.
Lower the
head.
C1, C2, C3, C6 Occurring outside the print area as well. Flow 1
C1 Check that an incorrect paper type setting is not used (main unit/driver). Reset.
C9 Paper, such as tracing paper or films, may have difficulty drying. Explain.
C9 With a high print duty, the ink may be removed if it is touch before it dries. Explain.
C8 If roller marks are observed, check their location. Clean.
Flow 1
Clean with the accessory cleaning

Soiling caused by the spur Main Menu Maintenance Spur Cleaning
sheet (iPF5100, iPF6100 only)
A flame-retardant cloth may be used in place
of the cleaning sheet.

Replace the spur
Soiling caused by Wavy paper before printing

Wavy paper Moistened paper
head rubbing
Wavy paper after printing Replace with higher-grade

paper
Set the head height to Auto

or increase it
Clean the platen suction holes
Improper absorbing power of

Increase suction force
the suction fan
Replace the suction fan
Curled paper Correct the curls
4-25
Ink Dropping
Clean the purge unit (1) Clean the rubber parts of the blade and cap of the purge
unit with alcohol.
Nozzle surfaces
(2) Turn the gear one cycle and coat the blade with a wetting
solution.
Clean soiling off the head (1) Move the carriage to the middle.
(2) Place an anti-soiling sheet and take out the head onto it.
(3) Clean the soiling off the head.
*Use commercial purified water. (Do not use tap water)
*Never touch the nozzle surfaces.
Clean the carriage unit (1) With the head removed, clean the peripheral surfaces of
the bottom of the carriage.
* The carriage unit cannot be fully cleaned without
removing the carriage.
Perform Cleaning B (1) Replace the head in original position and switch on the
printer.
4-26
16. Imaging Failures Lines, streaks and bands

C1 Software
Causes
Failure
C2 Printer driver settings

C3 Main unit
C4 Operating environment

Check that the loaded paper, the paper type specified from the operation
panel and the paper type specified with the driver match (unmatched
Specify a valid paper
C2, C3 paper type).
type.
Paper is fed according to the operation panel setting of the paper type and
printed according to the driver setting of the paper type (printing method).
Check to see if roll paper are not skewed (reload the paper, feed paper
C3 Reload the paper.
manually).
Check to see Nozzle Check Print performed in User mode results in an
C3 T03 (P5-3)
error.
Imaging Failures
C3 Occurring outside the print area as well.
(P4-25)
Use in the
Occurring only with proof sheets (fine cracks formed in the ink absorbing
C3 recommended
layer in a low-humidity environment).
environment.
C1, C2
Check the direction and conditions of lines. Flow 1
C3, C4
Imaging Failures
C3 Color misregistration
(P4-36)
Flow 1
Black
Lines Soiled pinch roller or linear Replace the pinch roller or linear
lines Vertical
(streaks) encoder encoder
(streaks)
Horizontal Bank blotches T16 Perform band adjustment
White
lines Horizontal Band blotches T16 Perform band adjustment
(streaks)
Horizontal Misdirected impact due to Lower the head/reduce suction
edges edge suction force/change to an upper mode Explanatory drawing 1
Soiled or flawed linear

Vertical Replace the linear encoder Explanatory drawing 2
encoder
Dented paper, disordered

Reduce suction force or change
impact or non-uniform Explanatory drawing 3
paper
drying on suction
Cracks on the printing side

Use in the recommended
(ink absorbing layer) of
environment Explanatory drawing 4
proof paper when damp
If the problem occurs running

Pasted Applications/OS Illustrator, uncheck Bitmap Explanatory drawing 5
images only
Print
If the problem occurs running

Excel, choose Layout
Processing Options and check Explanatory drawing 6
Prioritize application color
matching
4-27
Direction of Lines
Vertical
Horizontal
Head
Paper
Platen
Suction
Print misregistration
Non-uniform colors
Head
Paper
Platen
Suction
Explanatory drawing 4 Symbol Width

a About 32 mm
b About 40 mm
c About 135 mm
d About 40 mm
e About 180 mm
g f e d c b a f About 40 mm
g About 135 mm
4-28
Due to an Illustrator bitmap print processing problem, images delivered from Illustrator
are marked with lines
Uncheck Bitmap print in the Illustrator print window
White lines appear only in a pasted image
Inconsistencies between the parts of an image transmitted from Windows when in ICM
mode (Windows color matching)
In the printer driver properties dialog box, choose Layout -> Processing
Options and check Prioritize application color matching
Use a matching mode other than ICM

White lines appear only in a pasted image
Processing options Matching mode
Color
Any color Horizontal Band blotches T16 Perform band adjustment
lines
(including black Allow the paper to slacken fully to
and white) Paper path load eliminate the effect of back
tension to check
Check with other paths and other

kinds of paper
Check the spool shaft for faults
Check the paper is not caught

Elevated paper anywhere when it is ejected
Band blotches caused Feed paper manually (about 1

Horizontal edge by skewing m)/set roll media on the spool
Non-uniform carriage
Vertical scanning
2F26
Explanatory drawing 2 Faulty carriage encoder
4-29
4-30
Bands
(blotches)
Any color Horizontal Band blotches T16 Perform band adjustment
(including black
and white) Do not allow paper to overlap until it
Paper overlapping/Paper taken up before dries
drying (non-uniform fusing)
Do not use a media take-up unit
Carriage stops in a recovery

In part, horizontal Print in an upper mode
Non-uniform
operation (printing on long sheets)
drying
Carriage stops waiting for data to Check the specifications of the PC
be transferred and the network
Difference in paper feed between the LF Correct trailing end feeding/print on

Rear end, horizontal
roller and spur roll media
For cut media on the
iPF5000 Series only
If the spur is deformed, replace
Print in an upper mode or change

Vertical Cockling
paper
Wavy paper caused by ink
Dented paper or disordered

impact/non-uniform drying caused by Reduce suction force/change paper
suction
Non-uniform carriage scanning 2F26

Explanatory drawing 2 Faulty carriage encoder
Dented paper caused by the pinch roller Change paper

nip
Cut the leading end
4-31
17. Imaging Failures Blurred, ghost, spread, shaken or

undersharp images
C1 Carriage operation(belt tension)
C2 Electrical (linear encoder, flexible cable)
causes
Failure
C3 Paper (paper settings, paper difficult to dry, invalid paper information, rubbing, loose paper)
C4 Paper feeding system (not occurring)?
C5 Resolution (data interpretation, applications, RIP, driver setting)
C6 Printhead
C7 Adjustment system (head height, head adjustment, inclination adjustment, suction)

C1 to C7 Check images. Flow 1
Check that the paper settings are valid (an invalid paper setting result in an ink
C3 Explain.
overflow).
Check to see if any error has been indicated by running Nozzle Check Print in
C2, C6 T03 (P5-3)
User mode.
Check the firmware version (the environmental sensor settings are varied upon
Others Upgrade.
recovery from sleep mode).
C5 Application-dependent? Flow 2
C3 Paper, such as tracing paper or films, may have difficulty drying. Explain.
Correct adjustments may not have been achieved due to particular
C7 T15 (P5-20)
environmental conditions during head adjustment work.
The carriage inclination adjustment lever is not set at the correct position (iPF700
C7 T15 (P5-20)
Series).
If this failure has occurred concurrently with a phenomenon of too slow printing, Update MCT.
Others
there may be a data error in Paper Configuration Tool (MCT). (P6-5)
Flow 1
Print start position varied from Is the carriage belt tension

path to path normal?
T01 Faulty carriage encoder
Yes
Damaged idle pulley Replace

No
Replace the carriage belt (unit)
Paper feed direction varied Is paper ejected properly? Remove the cause of the failure
from path to path No
Paper elevated while printing Increase suction force

Yes
Clean the platen
Replace the suction fan
Vertical line
Normal image
Horizontal line
4-32
Thick, blurred or smeared

Misregistration in
Print drawings in character and line
vertical lines
two-way impact Satellite effect
drawing mode
T15
on carriage travel
Perform automatic
The carriage will travel slower, making for
head adjustment
better impact accuracy (dye models).
Specify one-way printing (which will

slow the printing speed)
T15 Perform automatic head adjustment
Only leftmost or rightmost vertical Ink attracted to the suction fan to make Print within the guaranteed print area
lines are thick or doubly blurred impact accuracy at end points erratic
Lower the head
Watch for head rubbing
Reduce the suction force of the suction

fan
Flow 2
Position and direction

Occurring with Illustrator Reduce the Illustrator print resolution Illustrator specification
lacking in regularity
Occurring with RIP Driver found valid RIP problem
Check the number of pixels in the

Occurring with bitmap (image) data Jaggy
source data
4-33
18. Imaging Failures Line and character errors

C1 Application problem
causes
Failure
C2 Printer driver settings

C3 Main unit

Check to see if an error has not been detected by running Nozzle Check Print in
C3 T03 (P5-3)
User mode.
C1, C2, C3 Check the direction and conditions of lines. Flow 1
C3 Color misregistration T15 (P5-20)
Flow 1
Vertical line
Normal image
Horizontal line
Only leftmost or rightmost vertical Ink attracted to the suction fan to make Print within the guaranteed print area
lines are thick or doubly blurred impact accuracy at end points erratic
Lower the head
Reduce the suction force of the suction fan
Vertical lines (band) print darker in part Ink in the idle nozzles is thickened during Rotary printing
printing, making impact accuracy erratic or
adding to the density Affected areas move
Print a throw-away image (lines)

outside the print area in the
same color
Thickening is an increase in density of an ink
caused by the evaporation of the solvent in the ink.
Photograph or solid print area Darker prints
Only the leading end of a rightmost Erratic discharge only

Perform Cleaning A
line is abnormal at the start of impact
May or may not be
Print in an upper mode

avoidable
Rotary printing
Print a throw-away image (lines) outside the

print area in the same color
4-34
Misregistration in two-way
Thick, blurred or smeared Print drawings in character and
vertical lines
impact on carriage travel
line drawing mode
T15
Satellite effect
The carriage will travel slower, making for Perform automatic
better impact accuracy (dye models). head adjustment
Specify one-way printing (which

will slow the printing speed)
T15 Perform automatic head adjustment
Lines printed in CAD mode are

Only lines are thick in all In the printer driver properties dialog box, choose
automatically subjected to Enhance
directions Preferences and uncheck [Enhance thin lines]
thin lines processing
In the printer driver properties dialog box, choose

Layout Processing Options and change Set
FineZoom to No.
In the print driver properties dialog box,

Only characters are thick Low character output resolution
check [Sharpen characters] in the printer
Only on five-color dye and pigmented ink models
4-35
19. Imaging Failures Defective toning and color

misregistration
C1 Software and applications
Printer driver
causes
Failure
HDI driver
C2
RIP
Plug-In
C3 Main unit
C4 Color management

Check to see if any error has been detected by running Nozzle Check Print in
C3 2F2F (P4-6
User mode.
Imaging Failures
C1, C2 AutoCAD
(P4-38)
C1, C2, Check to see if any error has been detected by running Nozzle Check Print in
Flow 1
C3, C4 User mode.
Flow 1 Tinting failures
Application Check with other applications Print in PDF

problems
Application settings
Driver settings T08 Driver Function Description
Paper problems Cases (back print, backlight film, plain paper, tracing paper), gamut problems
Paper chromogenicity
Paper-specific problems and cases (know-how), evaluation problems/isolation
Color varied before and after fixing With proofs, allow pigments to stand for 5 to 10 minutes and dyes to
stand for one day as a rule.
Driver and MTC version
Paper lot variations
Humidity detection bug; upgraded to V1.35 or later release (if occurring

Main unit Firmware version with Mark II only)
problems
Color calibration Switch off and check and then rerun with RC base paper.
Maladjusted registration T15 Perform automatic head adjustment
Upgrades may result in

Driver and MCT version
varied hues
Head problems Individual head differences

Perform printer calibration
Aging head
Color calibration Switch off and check and then rerun with RC base paper.
Maladjusted registration T15 Perform automatic head adjustment
4-36
Color Colors appearing different from monitor views

management
problems
Different printer used Build a plan of color management
Colors varied in specific environments (under specific lighting)
Dependent on the printer model

Use Kyuanos
Fading and Caused by light, gases and so on Dye inks are more liable to fading than pigmented inks.
discoloration
problems
Chemical changes activated by temperature/humidity Dye inks are more liable to fading than pigmented inks.
Discoloration of the paper itself
4-37
20. Imaging Failures Void lines or images

C1 AutoCAD(Windows only)
causes
Failure
C2 Adobe Illustrator
C3 Other applications
C4 Main unit

Check to see if an error has been detected by running Nozzle Check Print in
C4 T03 (P5-3
User mode.
C1, 2, 3 Check to see if the latest release of the service pack is installed. Install.
C1 AutoCAD general problems Flow 1
C2 Adobe Illustrator problem Flow 2
C4 Underpowered HP-GL/2, HP RTL Flow 3
C3 Other general application problems Flow 4
Recommend the use of
C2 Postscript data (Adobe Acrobat, Illustrator, etc.)
RIP.
Explanatory drawings
Normal Defective
Missing objects
Flow 1
With AutoCAD2007 or 2007LT, install Service Pac 2
*All AutoCAD programs, including AutoCAD2007, have fix patches disclosed. Be sure to install the
latest patch to the extent possible.
Where a large image is pasted, for example, the problem can be avoided by cutting the workload on AutoCAD
Choose Properties in the AutoCAD Print dialog box

Too high image quality setting for Choose Graphics Raster Graphics
AutoCAD Change the setting of Raster and Shading/Rendering View Port and move the slider to left
In the printer driver properties dialog box, choose Layout Processing Options and
Driver setting of A1 or higher change Set FineZoom
FineZoom set to Auto *The default setting is No. Seek confirmation from the customer because the new setting
could worsen image quality.
Driver used In the printer driver properties dialog box, choose Basic Settings Detailed Setting Mode
Too high print quality setting and change [Print Quality] to Fast
Reduce the image resolution using an application, such as Photoshop, to hold the number
Too large an image pasted
of pixels to 2,000,000 or below
Not enough PC memory Expand PC memory
*In addition to image voids, phenomena, such as Dimmed print, Print failure and Abnormal tinting (fewer colors), might be observed.
4-38
Flow 2
Due to an Illustrator bitmap print processing

problem, images are delivered from Illustrator, void Uncheck Bitmap print in the Illustrator Print dialog box
Flow 3
Appearing on the panel Size of vector data exceeding the - Cut the vector data
- GL2:W0903 processing capacity - use HP RTL data for operability On The Fly
- GL2:W0501
Appearing on the panel Unknown command encountered Check and fix data before printing
- GL2:W0504
Flow 4 Actions to be taken by probable cause are listed below.
Where a large image is pasted, for example, the problem can be avoided by cutting the workload
Change the FineZoom In the printer driver properties dialog box, choose Layout Processing
setting to Yes Options and change Set FineZoom to Yes
Lower high print quality In the printer driver properties dialog box, choose Basic Settings Detailed
setting Setting Mode and change [Print Quality] to Fast
Reduce the size of image Reduce the image resolution using an application, such as Photoshop, to hold
pasted the number of pixels to 2,000,000 or below
Expand PC memory Add to PC memory
Images transmitted from Windows found defective when in ICM mode (Windows color matching)
Check [Application Color In the printer driver properties dialog box, choose Layout Processing
Matching Priority]. Options and check [Prioritize application color matching]
Some data found void if high-speed rendering (high-speed rendering engine) is used
Uncheck High-speed In the printer driver properties dialog box, choose Layout Processing
rendering Options and uncheck High-speed rendering
Some application may suffer degraded print quality if FineZoom is turned on.
In the printer driver properties dialog box, choose Layout Processing

Set FineZoom to No. Options and change Set FineZoom to No
And uncheck Preview before printing, Page layout, stamp.
Print jobs sometimes time out after processing on an underpowered PC
In the Printer Preferences dialog box, spool the print document to speed up the
Spool all pages before
time the program takes processing
printing
Select Spool all pages of data and transmit the print data to the printer
4-39
21. Imaging Failures Printing in a size different from the

specification
C1 Microsoft Word bug
Causes C2 AutoCAD2008 bug
C3 Adobe Illustrator bug
Flow 1
Word problem: Failure to acquire driver settings under specific conditions

Case: If an A4-size document is printed, enlarged to A0, in Word, it prints out in A4 the first time and in A0 the
second time and thereafter.
Explained in a Microsoft support page. (http://support.microsoft.com/kb/904805/ja)

<Workarounds>
1. Open the printer driver print properties dialog box from Properties in the Word Print dialog box.
2. Choose enlarged printing and close the dialog box.
3. Close the Word Print dialog box without printing.
4. Open the Word Print dialog box again and open the printer driver print properties dialog box from Properties.
5. Close the printer driver properties dialog box.
6. Print.
Flow 2
AutoCAD LT2008s failure to acquire relevant information from the printer driver has resulted in a mismatch in
processing from the driver.
<Workarounds>
Method 1 (Do not change settings in the printer properties dialog box in the Control Panel)
Select a printer the AutoCAD print dialog box and change to 1200 dpi in the custom properties dialog box. This
procedure will enable AutoCAD to acquire relevant information from the print driver, assuring successful
processing.
Method 2
Create a PC3 file for each unique set of printer settings.
Flow 3
Printing data in a non-standard size (60x150cm) in Adobe Illustrator CS halts after about 90 cm.
<Cause>
Adobe Illustrator CS and CS2 bug.
http://support.adobe.co.jp/faq/faq/qadoc.sv?225277+002
It appears that the data size mentioned above has been mapped to the standard size closest to the width of the
paper size selected by Illustrator, resulting in a width of ARCH D (609.6 mm). As a result, 150 cm long data can only
be printed as far as 91.44 cm.
<Cause>
This problem occurs if you choose Paper Settings... and Print in this order when printing in Illustrator. Reverse this
order to print by choosing Print and Paper Settings... in this order.
4-40
22. Imaging Failures No printing

C1 Software
Printer driver
causes
Failure
HDI driver
C2
RIP
Plug-In
C3 Main unit

C3 Check Nozzle Check Print. T03 (P5-3
C1/C2 Print using other software, other drivers and other PCs.
Flow 3 in Imaging Failures
C3 Unusually slow printing
(P4-38)
AutoCAD
AutoCAD2007 (LT) AutoCAD2007 problems
- A file having a large TIFF image pasted to it <Workaround>

- A fatal error occurs printing the file after In the AutoCAD print properties dialog box, choose Print Options and
choosing File Open check Print background to print
Other applications
See Imaging Failures
4-41
23. Operational Failures PosterArtis wont launch

Failure C1 PosterArtist2007/2008
causes C2 PC problem

Correct the PC
C1 The PC timer has been altered after the installation.
date and time.
C2 PosterArtist bug Upgrade.
Restore the original PC time.

A license management error may occur if the PC
If PosterArtist still does not launch, cancel the license and
time is reverted to a point in the past
uninstall PosterArtist and then reinstall it.
You have logged in to Windows Vista with a user Log in with a user name consisting solely of single-byte
name containing double-byte characters characters (already fixed in V2.00.01)
An obsolete printer driver, such as BIJ and FAX, is

Upgrade to V2.00.01 or later
installed
Oversize is specified as a document size as the Upgrade to V2.02.10 or later, or specify a document size other
default setting of the printer driver than oversize
PosterArtist has been installed or launched on a

PC carrying a serial ATA HDD and running in AHCI Upgrade to V2.02.11 or later, or install SPS2.4 SP1.
mode (*)
*AHCI mode: Short for Advanced Host Controller Interface, AHCI refers to a serial ATA native interface specification first
implemented in serial ATA2.
Serial ATA 1.0a used to emulate IDE in a software manner, but AHCI mode helps demonstrate the essential
serial ATA access speed.
4-42
24. Operational Failures The main unit wont start or the

power turns off automatically (without an error occurring)
Faulty operation panel (and cable)
causes
Failure
Electrical faults C1 Faulty PCB (and cable)

Faulty main controller (and cable)
Faulty printhead C2 Faulty printhead

The main unit wont turn on, or the main unit starts but the power turns off
C1 Flow 1
automatically.
C2 Start the main unit with the head being removed. Replace the head.
Flow 1
Check for cable contact between the operation panel PCB

and the main controller
Is 5V power available to the operation panel? (See below) Replace the operation panel
Yes
No
Other than the
iPF5000 Series iPF5000 Series
Is the main controller Check 26 V appear on pin 9 Replace the power

green LED on? of main controller J1801 PCB
Off Abnormal
Normal
Replace the main
controller
Check 5 V appear on pin 12 of On
main controller J1801 Normal Replace the operation
panel cable
Abnormal
Replace the operation

panel cable
Replace the power PCB
Operation panel supply voltage check points

Operation panel PCB
Model Measurement point Voltage
iPF5000 Series J1 pin 11
5V
Other than iPF5000 Series J101 pin 11
J1 pin 11 on iPF5000 Series
4-43
25. Operational Failures Cannot install

Failure C1 The user software CDs setup menu does not appear
causes C2 Cannot install the HDI driver

C1 QuickTime Ver.7 is installed. Flow 1
C2 Multiple copies of AutoCAD are installed. Flow 2
Flow 1
Cannot install from the integrated installer

Upgrade to the latest release of QuickTime or uninstall it
sometimes due to a QuickTime Ver. 7.0.2 bug
Install the printer driver and other tools individually without

using the integrated installer
Flow 2
The HDI driver installer installs only the latest Run AutoCAD Add Plotter Wizard to install an earlier version
version of the AutoCAD HDI driver of the AutoCAD HDI driver
4-44
Chapter 5
Fault Isolation Tool Collection
Chapter 5 Fault Isolation Tool Collection
T01 Carriage Encoder Fault Isolation Tool
Cannot print
Random uneven
Check the main controller flat Clean the end face and then reinsert
Can print lines in an image in
cable (long) for connection the cable
paper feed direction
Is the flat cable disconnected? Replace the flat cable

Yes
T18 Replace the sensor/carriage
No
Replace the linear encoder film

Position-dependent
uneven lines in Is the flat cable disconnected? Replace the flat cable
paper feed direction Yes
T18
P4-28 Explanatory No Normal operation is
drawings2 restored by wiping the Replace the linear encoder film later
linear encoder film
Remove the linear encoder film and wipe it lightly with
lens-cleaning paper moistened with water
T02 Interpreting Nozzle Check Patterns
Printing Nozzle Check Print
0
1200dpi
1
2
Identical to the arrangement of caps
1279
A train
B train
0
0
1 2
2 3 4
1 6
32 33 3
34 35 5
7
64 64
65 66
66 67
65
67
Printing in service mode Printing in user mode

(one horizontal line per nozzle) (one horizontal line per two nozzles)
5-1
Five-color dye and pigmented ink models
Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE
C M Y
A train A train A train
C M Y
B train B train B train
MBk MBk Bk
A train A train A train
MBk MBk Bk
B train B train B train
Twelve-color pigmented ink models Eight-color pigmented ink models
Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE Canon imagePROGRAF iPFxxxx Nozzle Check Pattern SERVICE
(L) (L)
Y PC C PC C PM
A train A train A train A train A train A train
Y PC C PC C PM
B train B B train B train B B train
Left head
PGy Gy MBk G Bk G
PGy Gy MBk G BK G
B train B train B train B train B train B train
(R) (R)
PM M Bk Y MBk M
PM M Bk Y MBk M
Right head
R G B PM C PC
R G B PM C PC
With the iPF5100, iPF6100, iPF8100 and iPF9100, the

positions of Bk and MBk are interchanged.
5-2
T03 Nozzle Check Print Fault Isolation Tool
Normal condition (Five-color models) Total non-discharge in a train Total non-discharge of one color
Total non-discharge of two adjacent Total non-discharge of the upper and Regularly ordered non-discharge
colors lower halves of a train
Data void non-discharge (in train A or Data void non-discharge (in both Mixed colors
B only) trains A and B)
Blurring Non-discharge of all colors in one or Irregular non-discharge

two heads
Possibly electrical non-discharge in

Total non-discharge in a train Suspect a fault in the electrical system T17 any part other than the head
Not a faulty power PCB
Suspect a fault in the Possibly faulty ink supply

Total non-discharge of one color Is there air in the tube? T11
ink supply system system
Yes
No
Suspect a fault in the Possibly electrical
electrical system T17
non-discharge in any part
Not a faulty power PCB other than the head
5-3
Suspect a fault in the

Total non-discharge of Is there a history of occurrences
recovery system, ink T11 Possibly faulty ink supply
two adjacent colors of Vh monitor error 2618?
No supply system or head system
Yes
Suspect a fault in the Possibly electrical
electrical system
T17
non-discharge in any part
Not a faulty power PCB other than the head
Total non-discharge of the upper and lower halves of a train Faulty head/replace.
Regularly ordered Suspect a fault in the Perform Cleaning B

non-discharge electrical system T17
Changing or diminishing
Not a faulty power PCB positions (non-discharge Electrical non-discharge
corrected) most likely in any part other
than the head
T17
Positions unchanged or increased (*)
(non-discharge persisting) Electrical non-discharge most
likely in any part other than
the head
* The nozzles may have failed by themselves, Replace the head,

but not before performing T17 to make sure that there are no
electrical faults elsewhere.
Data void non-discharge (in train Suspect a fault in the Possibly electrical non-discharge in any part
A or B only) electrical system
T17
other than the head
Not a faulty power PCB
Data void non-discharge (in both Suspect a fault in the

head
T17 Most unlikely flat cable disconnection
trains A and B)
Mixed colors
Suspect a fault in the
Problem persists after Possibly faulty ink
recovery system, ink T11
Cleaning B supply system
supply system or head
Blurring
Non-discharge of
all colors in one or T11 Faulty ink supply system most likely
two heads No ink left in the tube
Total non-discharge of the two iPF5000 Series

Replace the power PCB
heads on a two-head model
Ink available in the tube
iPF8000 Series Check the carriage relay PCB/flat cable (short)

a for connection
Total non-discharge of a single iPF8000 Series

Check the flat cable (short) a for connection
head on a two-head model
iPF5000 Series Electrical non-discharge
T17 most likely in any part
other than the head
Total non-discharge of the iPF700 Series Check the carriage relay
single head on a single-head PCB/flat cable (short) for
model iPF800 Series installation (contact)
T17 Electrical non-discharge

most likely in any part
Normal other than the head
* See P5-22 Electrical System

Block Diagram about the flat iPF5000 Series Print and check Vh
cable (short) a output on the main Replace the power PCB
controller (21.5 V) Abnormal
5-4
Irregular non-discharge Suspect a fault in the head T11 Possibly faulty ink supply system
Replace the head
5-5
T04 Information required to request verification
In requesting verification following the occurrence of output problems with an application, please collect the following kinds of
information:
1. Application information
Application name and version
Occurrence data
Limit to a minimum volume of occurrence data that is approved by customers.
Problem handling procedures
List each individual procedure performed to combat the reported problems.
Explanation of user complaints (if defects are found in the print results)
Print result NG (attach sheets showing the specific location of the problems in question and other relevant
information)
Print result OK (results expected by customers)
2. PC information
Detailed PC information (-> T06)
This information helps build an environment in which to reproduce the reported problems.
3. Driver information
Driver and other settings in effect at the time of failure occurrence (-> T07.
This information is needed to reproduce the problems in question.
For information about anything other than the driver, collect screen shots (-> T10).
PRN file (-> T05)
The PRN file stores data that is transmitted from the PC (driver) to the printer. It can be analyzed to facilitate fault
isolation.
5-6
T05 Collecting a PRN File (Windows only)
Windows printer driver
Right-click on a printer on the printer list and then

click Properties
On the Port tab, note the port that is checked
Check FILE: for the Port
If you print in this condition, a dialog box appears

prompting you to specify where to save the file and
under what file name; enter these
Reset the printer to the port noted above when the

process is complete
HDI driver
In the AutoCAD print dialog box, check plot to file

and print
Macintosh
Macintosh does not provide a means of collecting a PRN file
5-7
T06 Collecting PC Detailed Information
Note
PC detailed information can be collected by following the steps suggested below. Taking back the information thus collected
with you, be sure to seek approval from the customers.
If necessary, edit the information file collected into a format acceptable to the customers before taking it back with you.
Windows
Choose Start Run..., type msinfo32 and click

OK
Choose Operation Save as a text file or choose

File Export
Specify the file you want to save
5-8
Macintosh
Choose Apple About This Mac
Click More info...
Choose File Save
Set Plain Text as a format and select the

file you want to save
5-9
T07 Collecting Printer Driver Settings
After configuring a print job with an application, collect print driver settings before clicking Print.
If the driver properties dialog box has a Support tab
Click the Support tab
Click Settings
Clicking Copy would copy the document to the

clipboard; opening an editor, such as Notepad,
paste and save it
5-10
If the driver properties dialog box does not have a

Support tab
Click the Favorites tab in the printer driver

properties dialog box and click Add
Type a name and click OK
Select the favorite just added and click Export
Select a file name and save the file

* You can import the file thus saved to confirm its
settings by choosing Import File
5-11
Macintosh
Support dialog box

Click Settings in the Support or Version Information
dialog box
Version Information dialog box
Specify the folder in which to save the file, as well

as the file name, and click Save
T08 Driver Function Description
To be added in an upcoming edition.
5-12
T09 Collecting Status Information
Windows
Click Save Status on the Information tab in the

status monitor
Status information is written to a specified file as

text data
Macintosh
Click View/Save Status in the window that opens

following a click on Settings in the printer driver
utility panel
Check Save file in the resulting window and

click OK
5-13
T10 Collecting Screen Shots
Windows
Screen as a whole Press the Print Screen key
Current window Press the Alt + Print Screen keys
Macintosh
Specified area After pressing the Apple + Alt +4 keys, specify a range with the mouse
Current window After pressing the Apple + Alt +4 keys, press the Space key
5-14
T11 Ink Supply System Fault Isolation Tool
Can be checked without removing the outer covering
Adjacent
Check the tube for ink Little or no ink left Flow 1
three colors
T02 Purge fault isolation

Pull out the carriage
Else Flow 2
T14
Check to see if the head ink supply Properly connected (check Air leak isolation
joint is properly connected also for lever cracks)
Check to see if foreign matter is

not stuck in the purge cap and Remove the foreign matter
wiper
Cannot be checked without removing the outer covering
A clearance of about 8 mm iPF5000 Series: Photo 1

Check the carriage position on capping 2F26
(Photo 1) Other than iPF5000 Series: Photo 2
Lower the cap and check its clearance Parallel with a clearance of
Flow 1 Purge fault isolation
from the head 2 mm (Photo 3)
Check the tube at the position not

Sufficient ink left Flow 2 Air leak isolation
visible above
Little or no ink left Adjacent three colors Flow 1

Purge fault isolation
T02
Else Flow 2
Air leak isolation
Photo 1 iPF5000 Series Photo 2 Other than iPF5000 Series
About 8 mm
About 8 mm
Photo 3
About 2 mm
5-15

Flow 1 moves up and down and that the wiper Replace the purge unit
blade moves forward and backward (*1) Not movable
Movable
Check the carriage rip Replace the purge unit

*1 Sequence of checking the purge unit Flawed
for normal operation
Not flawed
The cap moves down. Flow 2 Air leak fault isolation
The wiper blade moves forward
and backward.
The cap moves up. Is the absorber in the cap elevated? Correct the elevation
Turn the gear clockwise (toward a Yes
triangular mark) by giving it 11.25 turns No
to complete one cycle of operation. Flow 2 Air leak isolation
Cap Wiper blade
Rip
Absorber
Direction of gear rotation Gear
Flow 2 Open the cap to locate air leaks.
Open the supply Air leak from the supply Replace the tube (for the iPF5000 Series, the tube is
valve Ink drops unit integrated into the supply unit)
Leak from the joint unit (head joint, tube, supply unit)/replace
Possibly faulty head
Normal Flow 3
No ink drops
Head lever
Joint unit
Tube lever
Flow 3 Fill the tube with air to check the behavior of the ink.
Open the ink supply valve for about 2

Pull out the carriage Open the tube lever seconds, observing the behavior of Close the tube lever Flow 4
the ink in the tube
T14 * Do not open the head
lever.
5-16
Flow 4 Isolate faults from the behavior the ink (air) in the tube.
Fill the tube with air Check the tube for Correct the breakage Replace the tube or
(Flow 3) Cannot fill the tube breakage or collapse or collapse the supply unit
(clogged)
Can fill the tube
(normal)
Start the printer in service Switch off the printer and Check the behavior (air)
mode and perform Replace the purge unit Faulty purge
pull out the carriage of the ink in the tube Still
Cleaning B
Replace the supply unit Air leak
(Cleaning B consumes about 5 g T14 Moving
of ink per ink.)
Ink Supply Valves
iPF5000 Series
iPF700 Series
5-17
T12 Purge Unit Fault Isolation Tool
Remove Check the purge unit for

Remove the foreign matter
the cover presence of foreign matter Foreign matter found
No foreign matter found If the foreign matter is a hard substance,
replace the purge unit

moves up and down and that the wiper Replace the purge unit
(*1) Not movable
blade moves forward and backward
Movable
Replace the
Switch on Replace the purge unit main PCB
Movable Totally not movable
Abnormal
*1 Sequence of checking the purge unit for
normal operation With the purge unit being
The cap moves down. removed from the main unit,
The wiper blade moves forward and Switch off once
switch on the power and Normal 2F26
backward. check for operations
(*1)
The cap moves up. Carriage

Turn the gear clockwise (toward a triangular
inoperable
mark) by giving it 11.25 turns to complete one
cycle of operation.
Lock pin
Wiper blade
Cap
Direction of gear rotation Gear
5-18
T13 Linear encoder film installation fault isolation tool
Check the mounting leaf spring for

deformation
Check the linear encoder for

Fix the leaf spring
slacks
Check the coil for elongation

(iPF8000 Series)
Replace the coil
Is the linear encoder film

inserted in the sensor groove Fix
on the carriage side?
Is the positional relationship

of the linear encoder film with Fix
the support plate proper?
iPF700/iPF800/iPF8000 Series
T14 How to unlock the carriage (without having to remove the cover)
Unplug the printer when the carriage has

Switch on the printer with the top cover moved to about the middle after being
iPF5000 Series
open detection sensor disabled unlocked
18 to 28 seconds after the printer is switched on

iPF800 Series
Choose Main Menu Maintenance

iPF700 Series Check and close the top cover
Replace rail cleaner Yes
iPF8000 Series
5-19
T15 Recommended head adjustment procedure
* Prepare photo glossy paper (thin), photo semi-glossy paper (thin), proof paper 2 or Mitsubishi IJ-Proof (DDCP-Kote) and set the head
height to Low and perform the adjustment.
Perform automatic head Reset the head height to

iPF5000 Series adjustment in User mode (details) Automatic
iPF700 Series
Adjust the head
inclination
iPF800 Series
V1.23 or later (CR_REG factory-executed)
Load photo glossy paper in the

Check the firmware
iPF8000 Series Upgrade to the latest version maximum size that can be loaded
version number V1.20 or earlier and execute CR_REG (*)
* Choose Service Mode Adjust CR_REG EXECUTE YES and click OK.
T16 Recommended band adjustment procedure
Check no unusual loads are placed on paper feeding

and rewinding
Choose Main Menu Print Adjustment Automatic

Band Adjustment Standard Adjustment Yes With non-recommended paper, perform Detailed Adjustment.
Is any print error detected by running Nozzle Check

Print in User mode? 2F2F Non-Discharge Error
Abnormal
Normal
Band Fine Adjustment procedure

Perform Band Fine Adjustment
Print the data in error.
Abnormal When printing has started, press the Online button to pause the
printing.
Press the Menu button to open the Now Printing menu.
For the iPF700/iPF800 Series, perform Head Inclination Select Band Fine Adjustment using the and buttons.
Adjustment Choose a numeric value using the and buttons
(between -5 and +5).
Abnormal
Press the Online button to resume the printing and confirm the
image.
The problem could be remedied by selecting Perform If the problem persists, repeat steps to .
automatic head adjustment with the head height being
lowered or Print in an upper print mode
Set the type and size of the paper to be used for adjustment to equal those of the paper used for actual printing.
To apply the result of paper feed adjustment to printing, it is necessary to set [Paper Feed Adjustment] to [Prioritize Band Joint]
beforehand.
With [Paper Feed Adjustment] set to [Automatic], the result of adjustment would be applied to printing only if [Prioritized Image
Quality] is set to [Photographs and Illustrations] or [Office Documents] in the printer driver.
5-20
T17 Electrical discharge fault isolation tool
Check flat cable a for proper connection to Confirm that the connector is locked,
Reinsert the connector
the main controller Abnormal and is not interted slantwise.
Normal
With the printer switched off, do the following:

- Clean head contact pin .
- Clean head contact pin with a blower. [Continuity check] Normal
- Remove and reinsert the head (three Check for a disconnection between Flow 1
times). iPF5000 Series flat cable a and contact pin
* After unlocking the carriage in T14, pull it
out and then remove and reinsert the head.
Abnormal Replace the carriage
T18
unit (*1)
Replace the carriage

Replace the carriage relay PCB
iPF700 Series unit (*2)
The iPF700 does not allow continuity checking between a and (because such checking
requires the intervention of the IC on the carriage relay PCB)
Flow 2
Flow 1 Replace the main controller Replace the printhead Replace the carriage unit
Check flat cables b and a for [Continuity check]

proper connection to carriage Check for a disconnection between Replace flat cable
Flow 2 (long)
relay PCB (contact check) a and b of flat cable (long) Disconnected
Normal
T18
[Continuity check]
Check for a disconnection between Flow 1
flat cable a and contact pin Normal
T18 Abnormal
relay PCB

unit (*2)
*1 The flexible cable (long) and the head relay PCB take long to replace (to be replaced as a unit).
*2 The flexible cable (short) and the head relay PCB take long to replace (to be replaced as a unit).
5-21
Electrical System Block Diagram
Power PCB
Flat cable (long)
Carriage PCB
a b
Contact pin
Main controller
Printhead
iPF5000 Series Carriage Unit
Power PCB Flat cable (long)

Carriage relay PCB
Flat cable (short)
Head relay PCB
a b a b
Contact pin
Main controller
Printhead
iPF800/iPF8000 Series Carriage Unit iPF700 Series Carriage Unit
5-22
iPF5000 Series PCB layout

Main controller
Power PCB

Maintenance cartridge relay PCB
Roll media unit PCB

Carriage PCB

Operation panel PCB
Carriage relay PCB

Power
PCB
HDD
HDD
Main controller

Operation
panel PCB
Head relay PCB

Maintenance cartridge relay PCB

5-23
Head relay PCB

Carriage relay PCB

Lower roll media unit relay PCB
Operation panel PCB

Lower roll media unit PCB
Power
PCB

Main controller
HDD
HDD

Power PCB
Main controller

Head relay PCB
Carriage relay PCB
HDD
HDD
Take-up relay PCB

Take-up PCB Operation
panel PCB
5-24
T18 Flat Cable Fault Isolation Tool
Example 1: 0.5 mm-pitch flat cable disconnection check

CR2032 1. Connect flat cables 3a and 3b under test to connectors J02 and J01
of the flat cable checker, respectively.
2. Load a battery into the flat cable checker for the flat cable connected
to connector J01.
3. Slide SW1 to ON to switch on the PCB. If the green LED turns on at
J01 this time, go to 4.
If the red LED turns on, there is a full disconnection.
4. Touching the flat cable under test by hand, check to see if the LED
turns from green to red.
If a disconnection occurs momentarily, the LED will turn red, pointing
J02
to a partial disconnection.
Example 2: 1 mm-pitch flat cable disconnection check
J03 1. Connect flat cables 3a and 3b under test to connectors J1002 and
J1001 of the flat cable checker, respectively.
2. Load a battery into the flat cable checker for the flat cable connected
to connector J1001.
3. Slide SW1 to ON to switch on the PCB. If the green LED turns on at
J1001 this time, go to 4.
If the red LED turns on, there is a full disconnection.
4. Touching the flat cable under test by hand, check to see if the LED
turns from green to red.
If a disconnection occurs momentarily, the LED will turn red, pointing
J1002
to a partial disconnection.
Sample connection
Flat cable checker Flat cable checker
* No battery is required for

a PCB having its flat Button battery
cable connected to J02. CR2032
J01
J02
a b
Flat cable (long)
Carriage relay PCB

Main controller
Supplement information
In the example above, how the tool works on occurrence of a fine disconnection in the flat cable is explained. If a
complete disconnection occurs, the LED will light red from the beginning or it will turn red after SW2 is pressed.
5-25
Example 3: Main controller and head contact pin continuity check
1. Identify the color (chip) that has been found to have an imaging failure in a Nozzle Check Print operation.
2. Connect flat cable a under test to connector J02 of the flat cable checker.
3. Connect the terminal of the tester to any grounding terminal (GND as shown below).
4. Chips (A through F) have a specific color to control each and also have six contacts each. Check all these contacts for
continuity.
5. With the E-chip, for example, apply the + terminal of the tester to the contact at position E shown below to check for
continuity. (An example of making a continuity check on E-chip signals is shown below.)
Nozzle check print and chip layout (Double-head model example
A B C
Left
head
D E F
A B C
Right
head
D E F
Layout of head contact pins exposed with the head removed
A F
B A B F E
C A C C D D E E
C B B A C D E F F E D
GND GND A B C D E F GND GND GND
GND GND GND A B D F GND GND

Tester
*Inaccessible for checking on the iPF5000 Series.
5-26
T19 Special Mode for Servicing

1. Service Mode
Service mode is used to set up the main unit and check its operations. Its functions include:
View and print Print Inf

Print nozzle check patterns with the non-discharging nozzle backup feature turned off
Clear error logs
Check sensor operation (I/O displays)
(1) Invoke and exit service mode

Switch on the printer while pressing the [Paper Source] button and the [Information] button simultaneously.
To exit service mode, switch off the printer, then back on.
The printer, when started in service mode, comes up with the startup error check disabled. When the repairs are
complete, be sure to start the printer in normal mode to check its operations.
(2Print Print Inf

Collect information to aid in fault isolation from error logs, etc. in the main unit.
SERVICE MODE DISPLAY PRINT INF YES
(3) Nozzle Check Print

To isolate faults, print nozzle check patterns with the non-discharging nozzle backup function turned off.
SERVICE MODE ADJUST PRINT PATTERN NOZZLE 1
(4) Clear error logs

Clear those serviceman calls that are prefixed with E (in the event of inability to start the printer).
Having fixed the errors, simply start the printer in service mode to let the calls cleared.
(5) I/O displays

I/O displays designate the status of the port I/O signal of each sensor or switch as 0 or 1.
SERVICE MODE I/O DISPLAY I/O DISPLAY 1
SERVICE MODE I/O DISPLAY I/O DISPLAY 2
Display Explanation
I/O DISPLAY 1

Shows switch ON (1)/OFF (0) ( to in the table below)

I/O DISPLAY 2

Shows switch ON (1)/OFF (0) ( to in the table below)

5-27
Display
Explanation
position
Pump cam sensor 0: Sensor on, 1: Sensor off
Ink valve open/close sensor R 0: Sensor on, 1: Sensor off
Ink valve cam sensor L 0: Sensor on, 1: Sensor off
Ink valve cam sensor R 0: Sensor on, 1: Sensor off
Spur cam sensor 0: Sensor on, 1: Sensor off
Lift cam sensor 0: Sensor on, 1: Sensor off
I/O DISPLAY 1
LF roller HP sensor 0: Sensor on, 1: Sensor off

Top cover sensor 0: Cover open, 1: Cover closed
Carriage cover sensor 0: Cover open, 1: Cover closed
Tank cover sensor R 0: Cover open, 1: Cover closed
Tank cover sensor L 0: Cover open, 1: Cover closed
LF_PE sensor 0: Sensor on, 1: Sensor off
Cassette paper detection sensor 0: Sensor on, 1: Sensor off
Cassette detection sensor 0: Sensor on, 1: Sensor off
Prefed paper detection sensor 0: Sensor on, 1: Sensor off
Cassette cam sensor 0: Sensor on, 1: Sensor off
Display
Explanation
position
Roll path sensor 0: Sensor on, 1: Sensor off
Roll cam sensor 0: Sensor on, 1: Sensor off
Cutter lift sensor 0: Sensor on, 1: Sensor off
Cutter right edge sensor 0: Sensor on, 1: Sensor off
Cutter left edge sensor 0: Sensor on, 1: Sensor off
Carriage HP sensor/Lift cam sensor 0: Sensor on, 1: Sensor off
I/O DISPLAY 2
Pressure release sensor 0: Pressure release, 1: Pressure

Paper sensor 0: Paper not available, 1: Paper available
Roll Paper rotation detection sensor 0: Sensor on, 1: Sensor off
Roll unit detection 0: Roll Paper unit not available, 1: Roll Paper unit available
Cutter unit detection 0: Cutter unit not available, 1: Cutter unit available
0: Paper take-up unit not available, 1: Paper take-up unit
Paper take-up unit mount detection
available
Paper take-up unit sensor 0: Sensor on, 1: Sensor off
Ink valve open/close sensor L 0: Sensor on, 1: Sensor off
Not used
Not used
2.PCB Replacement Mode

PCB Replacement mode is used to replace the main controller or maintenance cartridge relay PCB.
At PCB replacement, be sure to have the latest release of firmware transferred to the printer in download mode to keep the
firmware consistent.
(1) Invoke and exit PCB Replacement Mode

Switch on the printer while pressing the [Paper Source] button and the [Information] button simultaneously. (This is the same
way as you invoke Service Mode.)
To exit Replacement Mode, switch off the printer, then back on.
5-28
(2) Using PCB Replacement Mode

Start in PCB Replacement Mode.
The message REPLACE MODE / CPU BOARD appears on the display.
Select the board you want to replace with the < and > buttons and press the [OK] button.
CPU BOARD: Select if the main PCB has been replaced.
MC BOARD: Select if the maintenance cartridge relay PCB has been replaced.
When the message Turn off printer. appears to signify the completion of restore, switch off the printer to exit PCB
Replacement Mode.
3.Download Mode
Use Download Mode to transfer (download) firmware from the PC to the printer when the printer does not start normally or
when it is necessary to replace the main controller.
Switch on the printer while pressing the [Paper Source] button and the [Stop] button simultaneously.
To exit Download Mode, switch off the printer, then back on.
Use the service tool L Printer Service Tool to upgrade the firmware. For the latest release of the firmware see Technician
Information.
5-29
T20 Cleaning operation
1. Manual cleaning
1-1. Cleaning A (Normal suction)
The kind of suction in which the purge pump is driven, with the ink supply valve open, to ready the nozzle
conditions
About 1 to 2 g of ink is consumed for each color per head.
1-2. Cleaning B (Normal suction, high)

The purge pump is driven, with the ink supply valve open, to heighten the internal negative pressure, when
the valve is released to let the ink infiltrate the head at once, thereby eliminating the air accumulated in the
liquid chamber in the filter under the head.
2. Automatic Cleaning
2-1. Initial Filling
The ink tube and head are filled with ink at installation. Initial filling is similar in the principle of cleaning
operation to Cleaning B.
The longer the tube is, the more ink is consumed.
About 15 to 25 g of ink is consumed for each color per head. (17- and 24-inch model), when compared
with about 45 to 55 g (36-, 44- and 60-inch models).
2-2. Timed Suction 1 (Turned on automatically 168 to 720 hours after capping; normal suction)
Timed Suction 1 is similar in the principle of cleaning operation to Cleaning B.
About, 5 to 7 g of ink is consumed for each color per head.
2-3. Timed Suction 2 (Turned on automatically 960 hours after capping: liquid level adjustment)
Timed Suction 2 is similar in the principle of cleaning operation to two iterative cycles of Cleaning B.
2-4. Head Replacement (Draining the head you want to replace and fill the new head with ink)
About 17 g of ink is consumed for each color per head.
5-30
Chapter 6
Miscellaneous Information
Chapter 6 Miscellaneous Information
1. How to interpret Print Inf

Print Inf is updated each time the printer is switched on and off.
Canon imagePROGRAF iPF700 PRINT INF

Firm:01.31 Boot:01.01 MIT:2.16 S/N:ACY00535 Device address/model (36-inch machine)/LF
type (0: old/1: new)/ambient
SYSTEM
temperature/present paper size
TYPE:ACY00535 36 0 TMP:28 SIZE_LF: 0.0 SIZE_CR: 914.7
HEAD S/N:483B0000 HEAD LOT:166K23B0 Head serial number and lot number
INK
Number of days elapsed since ink tanks
C :32 M :2 Y :27 MBK :19 MBK2:19 BK :19 were mounted
WARNING
01:01800500-1010 02:01800500-1010 03:01810102-1002 04:01810102-1002 05:01061000-1021
06:01061000-1021 07:01810102-1002 08:01810102-1002 09:01810102-1002 10:01810102-1002
11:01061000-1021 12:01800500-1010 13:01800500-1010 14:01800500-1010 15:01800500-1010 Warning and error
16:01810106-1006 17:01810106-1006 18:01810106-1006 19:01810106-1006 20:01810106-1006 histories (latest 20
occurrences)
ERROR
01:03031000-2F38 02:03016000-2010 03:03810206-2596 04:03810206-2586 05:03810206-2586
06:03810206-2586 07:03810106-2507 08:03810106-2507 09:03810106-2507 10:03063000-2E08
11:03060A00-2E1B 12:03016000-2010 13:03060A00-2E1B 14:03016000-2010 15:03063000-2E08
16:03060A00-2E1B 17:03063000-2E08 18:03063000-2E08 19:03010000-200D 20:03010000-200D
INK CHK: C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0 Remaining ink detection OFF execution history
COUNTER Cumulative print counts (roll paper/manually

fed paper/cassettes*)
PRINTER * On cassette models only (all counts
LIFE TTL:22505 LIFE ROLL:22502 LIFE CUTSHEET:3 measured in terms of A4 sheets).
LIFE A:11440 B:9815 C:992 D:258 E:0 F:0 Cumulative print counts in environments A to F
(all counts measured in terms of A4 sheets)
POWER ON:2019 CUTTER:1531 WIPE:1163 W-INK:33%
Cumulative power-on time (h)/number of
times of cutter operation/number of times of
wiping/remaining MTC
CARRIAGE Cumulative print time (h)/cumulative CR drive time (h)/
PRINT:261 DRIVE:44 CR COUNT:119067 CR DIST.:494227 PRINT COUNT:3102 cumulative CR scan count (scans)/cumulative CR scan
distance (reading x 210 mm)/cumulative capping count
PURGE
Cleaning count (A: automatic/M: manual)
CLN-A : 1:45 2:1 3:1 6:15 7:1 10:0 11:10 15:0 16:124 17:0 TTL:197 1: Normal suction (equivalent to Cleaning A) 2: Ink level
CLN-M : 1:8 4:2 5:0 6:10 TTL:20 adjustment 3: Initial filling 4: Ink drainage on head
replacement 5: Ink drainage on shipping 6: Normal
suction (high) (equivalent to Cleaning B) 7: Aging 8:
Flushing 10. Ink filling on secondary shipping 11: Ink
filling after head replacement 15: Dot count low
suction 16: Precipitated ink agitation 17: Low suction
Clear counts
Ink interval usages/cutter replacement
CLEAR count/MC replacement count/head (R)
replacement count/head (L) replacement
INK CONSUME:0 CUTTER EXC.:0 MTC EXC.:0 HEAD EXC.:0 count (F-models)/replacement counts by
UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0 unit (A to V)
UNIT M EXC.:0
Factory mode usage count
FACTORY CNT.:1
Replacement counts
EXCHANGE Cutter replacement count/maintenance cartridge
replacement count/head replacement count/PCB
CUTTER EXC.:9 MTC EXC.:4 HEAD EXC.:6 BOARD EXC.(M/B):0
replacement count/replacement counts y unit (A to V)
UNIT A EXC.:0 UNIT D EXC.:0 UNIT F EXC.:0 UNIT H EXC.:0 UNIT K EXC.:0
UNIT M EXC.:0 Secondary shipping count
DETAIL-CNT
MOVE PRINTER : 0 MEDIACONFIG-CNT : 5 MCT media registration count
N-INKCHK : C:0 M:0 Y:0 MBK:0 MBK2:0 BK:0

Refill ink loading history
0: No loading history/1: Loading history exists
6-1
Cumulative usage ink usage (INK: genuine ink, NINK: refill

INK-USE1 ink)
INK C :651.4ml M :639.1ml Y :657.1ml MBK :780.1ml MBK2:780.3ml BK :538.6ml

TTL :4046.6ml
NINK C :0.0ml M :0.0ml Y :0.0ml MBK :0.0ml MBK2:0.0ml BK :0.0ml
TTL :0.0ml Ink interval usage (INK: genuine ink, NINK: refill ink)
INK-USE2
INK C :651.4ml M :639.1ml Y :657.1ml MBK :780.1ml MBK2:780.3ml BK :538.6ml
TTL :4046.6ml
NINK C :0.0ml M :0.0ml Y :0.0ml MBK :0.0ml MBK2:0.0ml BK :0.0ml
TTL :0.0ml
INK-EXC Ink replacement count (INK: genuine ink, NINK: refill ink)
INK C :27 M :25 Y :19 MBK :31 MBK2:25 BK :22
TTL :149
NINK C :0 M :0 Y :0 MBK :0 MBK2:0 BK :0
TTL :0
MEDIA 1 MEDIA 2 MEDIA1 to 7: Names of the

seven media having the
NAME :Plain Paper NAME :HW Coated
largest print areas
TTL : 669.0 m2 7201.5 sq.f TTL : 55.6 m2 599.5 sq.f MEDIA OTHER:
ROLL : 668.9 m2 7200.1 sq.f ROLL : 55.6 m2 599.5 sq.f Information about the areas
used by other media
CUTSHEET : 0.1 m2 1.3 sq.f CUTSHEET : 0.0 m2 0.0 sq.f
MEDIA 3 MEDIA 4 TTL: Cumulative area
NAME :Coated Paper NAME :Syn. Paper ROLL: Cumulative roll
media area
TTL : 22.8 m2 245.7 sq.f TTL : 7.7 m2 83.9 sq.f
CUTSHEET: Cumulative
ROLL : 22.8 m2 245.7 sq.f ROLL : 7.7 m2 83.9 sq.f cut sheet area or cassette
CUTSHEET : 0.0 m2 0.0 sq.f CUTSHEET : 0.0 m2 0.0 sq.f paper area
MEDIA 5 MEDIA 6
NAME :HW SemiGl Photo NAME :Glossy Photo
TTL : 4.1 m2 44.3 sq.f TTL : 1.6 m2 17.4 sq.f
ROLL : 4.1 m2 44.3 sq.f ROLL : 1.5 m2 16.7 sq.f
MEDIA 7 MEDIA OTHER
NAME :Semi-Gl Photo NAME :OTHER
TTL : 1.5 m2 16.7 sq.f TTL : 4.0 m2 43.6 sq.f
ROLL : 1.5 m2 16.7 sq.f ROLL : 4.0 m2 43.6 sq.f
MEDIA SIZE1 ROLL P-SQ/P-CNT Print areas by physical size (roll

paper)
36-44: 1213.4 m2 13061.0 sq.f 19455
24-36: 112.1 m2 1207.0 sq.f 1798
A4 sheet equivalents
17-24: 77.9 m2 838.5 sq.f 1249
-17 : 0.0 m2 0.0 sq.f 0
MEDIA SIZE2 ROLL D-SQ/D-CNT Print areas by data size (roll paper)
*Not functional at present.
36-44: 1230.8 m2 13248.9 sq.f 19735
24-36: 132.2 m2 1423.2 sq.f 2120
17-24: 85.2 m2 917.7 sq.f 1367
-17 : 0.0 m2 0.0 sq.f 0
MEDIA SIZE1 CUT P-SQ/P-CNT Print areas by physical size (cut
sheets)
36-44: 0.0 m2 0.0 sq.f 0
24-36: 0.0 m2 0.0 sq.f 0
17-24: 0.0 m2 0.0 sq.f 0
-17 : 0.1 m2 2.0 sq.f 3
Print areas by data size (cut sheets)
MEDIA SIZE2 CUT D-SQ/D-CNT *Not functional at present.
36-44: 0.0 m2 0.0 sq.f 0
24-36: 0.0 m2 0.0 sq.f 0
17-24: 0.0 m2 0.0 sq.f 0
-17 : 0.1 m2 2.0 sq.f 3
6-2
HEAD
HEAD DOT
bCNT.1 C
:26747 M :28070 Y :35399 Current head dot count
MBK :33077 MBK2:33090
iPF700 BK :14766
TTL:171152
HEAD DOT CNT.2 C :68870 M :67817 Y :78644 Cumulative head dot count
MBK :87470 MBK2:87533 BK :39530
TTL:429867 Status indication corresponding to Status
counts (OK, W1, W2, E)
Number of days elapsed after setting
Count
Durability value (equivalent to a threshold that
PARTS COUNTER determines W2/E)
Usage ratio (count ratio to the durability value)
COUNTER A : OK 703 Cumulative count
PARTS A1 : 66.5 428.6 15% 66.5
COUNTER A: Waste ink absorber
PARTS A2 : 3.0 233.3 1% 3.0 Count (dot count mL)
COUNTER D : OK 703 D1: CR bearing
Count (reading 210 mm)
PARTS D1 : 494227 11333333 4% 494227
D2: Encoder sensor
PARTS D2 : 429867 14100000 3% 429867 Count (Total ink discharge rate in multiples of
PARTS D3 : 390 4550 8% 390 one million dots)
D3: Carriage height changing cam
COUNTER F : OK 703 Count (rotation count)
PARTS F1 : 119067 3740000 3% 119067 F1: Ink supply system (tube, flexible cable)
Count (CR scan count)
COUNTER H : OK 703 H1: Purge unit
PARTS H1 : 3507 50000 7% 3507 Count (controller cam rotation count)
K1: Non-discharge unit
COUNTER K : OK 703
Count (non-discharge operation count)
PARTS K1 : 155 6000 2% 155 M1: CR motor
COUNTER M : OK 703 Count (CR drive time h)
PARTS M1 : 44 1500 2% 44
Ink saving mode ON/OFF indication

PV AUTO JUDGE : ON(NORMAL) , 1 ON indicates either Normal or Low.
The value indicates a rush count.
Periodically replaced/consumable parts counter (iPF8000 example)
PARTS COUNTER
COUNTER A : OK 682
D4: Tube unit
PARTS A1 : 9.7 3028.6 0% 9.7 Count (CR scan count)
PARTS A3 : 26.8 890.5 3% 26.8 D5: Multisensor
iPF9100/9000S/8100/8000S/820/810/
PARTS A4 : 1.5 890.5 0% 1.5 6200/6100/610/605/5100/510
PARTS A5 : 0.4 651.4 0% 0.4 Count (Total ink discharge rate in multiples of
one million dots)
PARTS A6 : 65.9 666.7 9% 65.9 P1: LF adjustment
COUNTER D : OK 682 Count (feeding direction: reading x 210 mm)
V1: Mist collection duct
PARTS D1 : 1068174 33333333 3% 1068174 Count (dot count mL)
PARTS D2 : 800422 48000000 1% 800422
PARTS D3 : 3242 60000 5% 3242
PARTS D4 : 247999 7360000 3% 247999
COUNTER H : OK 682
PARTS H1 : 4691 50000 9% 4691
COUNTER K : OK 682
PARTS K1 : 178 50000 0% 178
COUNTER M : OK 682
PARTS M1 : 91 3400 2% 91
COUNTER P : OK 682
PARTS P1 : 19869 285714 6% 19869
COUNTER V : OK 682
PARTS V1 : 9.6 2706.7 0% 9.6
6-3
Periodically replaced/consumable parts counter (iPF5000 example)
PARTS COUNTER
COUNTER A : OK 796
PARTS A1 : 0.0 36.1 0% 0.0
B1: Platen duct
COUNTER B : OK 796 Count (dot count mL)
PARTS B1 : 0.0 48.3 0% 0.0 L1: Non-discharging unit
Count (non-discharge count)
COUNTER D : OK 796 Q1: Cassette pickup roller
PARTS D1 : 179143 13028571 1% 179143 Count (Cassette pickup count)
R1: Spur lift cam
PARTS D2 : 97344 6700000 1% 97344 Count (Total paper feed count)
PARTS D3 : 158057 16500000 0% 158057 V1: Mist collection system
Count (dot count mL)
PARTS D4 : 4733 60000 7% 4733
COUNTER F : OK 796
PARTS F1 : 97344 4000000 2% 97344
COUNTER H : OK 796
PARTS H1 : 2586 50000 5% 2586
COUNTER L : OK 796
PARTS L1 : 111 12500 0% 111
COUNTER P : OK 796
PARTS P1 : 6 750 0% 6
COUNTER Q : OK 796
PARTS Q1 : 1572 27500 5% 1572
COUNTER R : OK 796
PARTS R1 : 1697 27500 6% 1697
COUNTER V : OK 796
PARTS V1 : 0.0 15.2 0% 0.0
Other display items (iPF8000S example

Calibration history
(iPF9100/9000S/8100/8000S/6200/6100/6000S/5100 only)
Calibration History (Last 20times) Up to 20 cycles printed (or as many as there are histories if
less than 20 cycles)
Date Action Media Temp[C]/Humid[%] Date/Action/Media/Temp/Humid
1: 2008/08/18 0
2: 2008/08/06 0
3: 2008/08/04 2 Glossy Photo 25/ 57
(iPF9100/9000S/8100/8000S/6200/6100/6000S/5100 only)
If the multisensor has been replaced, the new unit version
Multi Sensor prints in the Media field (00/01).
The contents of the first 32 bytes of EEPROM also print.
Unit Ver : 01 Unit Ver/DATA
DATA :
02 55 20 07 05 08 16 25 01 00 00 00 00 00 00 00
20 81 dc 01 02 81 a8 01 02 81 7c 01 02 01 03 00 CR REG adjustment values (iPF8000/8000 Series only)
iPF8000S, iPF9000S: C2/BK/C
CR REG iPF8000, iPF9000 B/M/Y
All values appear as 0 if CR_REG is yet to be executed.
C2
15 9 5 2 1 -1 -2 -3 -2 -2 0 2 4 5 7 7
8 9 10 11 12 12 12 11 10 9 8 7 6 5 5 4
3 1 0 -2 -4 -4 -4 -3 -1 2 0
BK
12 9 7 5 4 3 2 1 1 2 3 4 5 6 7 7
8 9 10 11 11 12 11 11 10 9 8 7 7 6 6 5
5 4 2 1 -1 -2 -2 -1 0 3 0
C
-6 -5 -4 -4 -4 -3 -2 -2 -1 -1 -1 -2 -2 -3 -3 -3
-3 -3 -3 -4 -4 -4 -4 -4 -4 -4 -4 -3 -3 -3 -3 -2
-2 -2 -2 -1 -1 -1 -1 0 0 0 0
6-4
2. Upgrading Firmware
(1) Upgrading method
In most situation, the firmware can be upgraded by using imagePROGRAF Firmware Update Tool
(hereinafter FUT).
FUT is a firmware and installer package, allowing you to only upgrade the preinstalled version of
firmware in the FUT.
The firmware can also be upgraded using L Printer Service tool. It may be downgraded as well.
Upgrading by FUT wont work on the printer when the main unit is in error, in which case use L
Printer Service Tool to upgrade the firmware.
(2) Upgrading using FUT (Firmware Update Tool)

Download the latest release of firmware (FUT) from the software download page at the Canon Web site.
Unzip the compressed file downloaded and click setup.exe in the resultant folder.
As the window shown below opens, start the FUT setup process.
Once FUT is set up, proceed to upgrade the firmware as directed by FUT.
(3) Upgrading using L Printer Service Tool

1) Install L Printer Service Tool on the PC.
2) Identify the firmware version and copy the firmware to a specified folder on the tooling PC.
(Default destination directory: C: \Program Files\L Printer Service Tool\Data
3) Start the printer in Download Mode.
4) Launch L Printer Service Tool.
5) Connect to the printer, choose the firmware you want to upgrade from L Printer Service Tool and
click [Transfer Firmware] to start a transfer.
6) When the transfer completes, switch off the printer to restart it.
(4) Relationship with MCT (imagePROGRAF Media

Configuration Tool)
imagePROGRAF Media Configuration Tool for x64 (hereinafter MCT manages the media list saved
as printer internal data.
At setup installation, MCT will install la country-specific media list automatically on the main unit
MCT is available from the Canon Website as an independent utility program. Download MCT to register
paper types with your printer and associated software to your preference.
Additional paper types that are registered with MCT are saved even after the firmware is upgraded,
but some information may be lost.
After the firmware has been upgraded, browse through Print Inf to view the MCT registration count
COUNTERDETAIL-CNTPAPERCONFIG-CNT. If the count does not equal 0, update the paper
information with MCT.
6-5
3. Description of L Printer Service Tool, and How to Use It

(1) What you can do with this tool
View/save Print Inf and status information, and upgrade the firmware.
For more details, see (3) and later sections.
(2) Installation procedure

1 Log on to the tooling PC as an administrator and copy the L Printer Service Tool installer.
2) Run setup.exe in the installer.
3) When a dialog box appears, press the [Next] button.
4) In the license agreement window, check the I agree to all terms of the license agreement radio button
and press the [Next] button.
5) When the destination folder selection dialog box appears, select a destination folder and press the [Next]
button.
6) When the installation preparation complete dialog box appears, press the [Install] button.
7) When the Windows firewall block setting window appears, check the Unblock radio button and press
the [Next] button. (This window may not appear depending on the version of your OS.)
8) When the install has completed, press the [Finish] button.
9) Add a printer.
To use this tool with one these printers, perform Add a printer:
ExampleiPF510, iPF610, iPF700, iPF710, iPF5100, iPF6100, iPF8000, iPF9000, iPF8000S, iPF9000S
On the Service menu, choose Add a printer.

When the printer addition dialog box appears, press the [Add] button.
Enter the product name and firmware identification information with single-byte characters according
to the table below and press the [OK] button.
Firmware Identification
Model Product Name
Information
imagePROGRAF iPF510 iPF510 iPF510
imagePROGRAF iPF8000S iPF8000S iPF8000S
imagePROGRAF iPF9000S iPF9000S iPF9000S
When the printer is added, it appears on the Printers list.
6-6
(3) Viewing and saving Print Inf and status information (Download
to the PC as data)
Service Print Display

Collects Print Inf information from the printer and displays it as text in a text editor.
The textual information thus collected is automatically saved to a log and can be reviewed in a log
window.
Status Print Display

Collects status print Inf information from the printer and displays it as text in a text editor.
The textual information thus collected is automatically saved to a log and can be reviewed in a log
window.
(4) Upgrading (downgrading) firmware

Download firmware
Starts a firmware download.
Firmware specifications
Optional directory specification (default)
Firmware that can be updated is selected automatically. (The firmware can only be updated.)
Optional file specification
The optional file (firmware) specification allows the firmware to be upgraded and downgraded.
Forced download mode

Do not use Forced Download Mode in most situations. If Forced Download Mode is run inadvertently, it
may happen that the main unit fails to start because the printer comes up with the firmware file check,
model check and printer status check disabled. In this case, the main controller needs replacement.
6-7
4. Notes on Replacing Parts

(1) Replacing PCBs
Do not replace the main controller PCB and the maintenance cartridge relay PCB (ROM board
simultaneously.
Each PCB contains sensitive information, which is temporarily saved to the other PCB before it is replaced, and is
written back to the new PCB when it is mounted.
To replace both PCBs, follow: the following procedures in this order:

(aMaintenance cartridge relay PCB replacement procedure
(bMain controller PCB replacement procedure
Having replaced the main controller PCB and the maintenance cartridge relay PCB, check that the
firmware used is the latest release.
Maintenance cartridge relay PCB (ROM board replacement procedure

1 Switch off the printer and unplug it from the outlet.
2) Replace the maintenance cartridge relay PCB.
3) Plug the printer into the outlet and switch on the printer while pressing the [Paper Source] button and the
[Information] button simultaneously (start the printer in PCB Replacement Mode).
4) Making sure that the message Initializing or the product appears on the display, release the buttons.
(When the printer enters PCB Replacement mode, the message lamp lights.)
5) Wait until the message REPLACE MODE appears on the display.
6) Choose MC BOARD and press the [OK] button.
7) Making sure that the message Turn off printer. appears on the display, switch off the printer.
8) Switch on the printer.
9) Identify the firmware version and, if it is not the latest release, upgrade it.
Main controller PCB replacement procedure

1 Switch off the printer and unplug it from the outlet.
2) Replace the main controller PCB.
3) Plug the printer into the outlet and switch on the printer while pressing the [Paper Source] button and the
[Information] button simultaneously (start the printer in PCB Replacement Mode).
4) Making sure that the message Initializing or the product appears on the display, release the buttons.
(When the printer enters PCB Replacement mode, the message lamp lights.)
5) Wait until the message REPLACE MODE appears on the display.
6) Choose CPU BOARD and press the [OK] button.
7) Making sure that the message Turn off printer. appears on the display, switch off the printer.
8) Switch on the printer.
9) Identify the firmware version and, if it is not the latest release, upgrade it.
(2) Periodically replaced parts (Refresh Service Kit

As periodically replaced parts near the end of their useful lives, the following message appears:
Katakana display panel model: W: Level 1"or
Kanji display panel model: .
If a replacement required message appears, check PARTS Status in Status Print or PARTS Counter
in Print Inf.
A service call error indication appears when the parts reach the end of their useful life.
If an error indication appears, collect the relevant information with L Printer Service Tool and check
PARTS COUNTER.
SERVICE MODE > COUNTER > PARTS CNT. > COUNTER X > PARTS XX
Parts having their PARTS COUNTER usage rates above 97% for A and V and above 90% for others
are replaced. The parts counter for the part replaced needs initialization after it has been replaced.
SERVICE MODE > INITIALIZE > PARTS COUNTER > PARTS XX
6-8
5. Greasing
Using a flat brush or the like, spread the dedicated part grease in a uniform thin coat.
Be careful not to apply the grease to any part other than specified parts. A grease adhering to the wiper,
cap and linear scale, in particular, could result in defective print.
The main rail does not require greasing. Be careful not to grease it directly. Problems, such as unusual
noises, imaging failures and shorter head lives, might result.
If the carriage is overloaded because it is stained by ink or as a result of any other condition, clean the rail
and then move the carriage fully in both directions about 10 times. This action will allow the lubricant to
transfer from the carriage shaft cleaning part to the rail.
iPF610 example
Joint base Eject roller bearing/Eject roller middle bearing
Molycote
PG-641
PG-641
About 12 mg
12mg

Molycote PG-641
PG-641
12mg
About 12 mg
PG-641
PG-641
Molycote
12mg
About 12 mg
Molycote PG-641
PG-641
About 6 mg
6mg
Shaft cleaner/oil pad

Impregnation
EU-1
One position
A217 on the A2 (17) model
1A117 and two on the
2
A1 (24) model
Molycote
PG-641
PG-641
About 12 mg
12mg
6-9
Spur cam Separating cam gear
Molycote PG-641
About 20 mg
Molycote
PG-641
PG-641
About 20 mg
20mg
Feeding cam
Molycote PG-641
About 20 mg
Release lever
Molycote PG-641
About 20 mg
6-10
Return lever arm Pinch roller unit release shaft
Five positions on the A2 (17) model and seven the

A1 (24) model
Molycote PG-641
About 20 mg
Molycote PG-641
About 12 mg
Paper feeding inner guides

Molycote PG-641
PG-641
About
12mg 12 mg
6-11
iPF720 example
Carriage assembly LF roller backup assembly
Leaf spring: Bearing

Permalub G2, about 12 g Permalub
G2, about 24 mg
G224mg
Cam: LF roller
LF
Permalub G2,
about 12 g

LF
Permalub G2,G2
LF roller
24mg
about 24 mg
Lock pin:
PermalubG212g
G2,
about 12 g

Joints:
Molycote PG-641, about 24 g
Pinch roller release cam

Permalub G2,
about
24 g
LF roller
LF
PermalubG224mg
G2, about 24 mg
Pinch roller release assembly
Permalub G2, about

24 mg
G2 24mg
6-12
iPF9100 example
Joint base rails and ribs Pinch roller release cam
Rail:
Molycote PG-641, about 12 mg
Pinch roller release cam

(three positions x 13):
Permalub G2, about 12 mg
Rib:
Molycote Pg-641,
about 12 mg
Top cover stay shaft hole/gear shaft/shaft end/gear

LF roller backup/bushing/feed roller bearing tooth plane
LF
LF roller bearing:
Permalub
G2, about 12 mg
G212mg
LF LF2
roller backup (two positions):

Permalub G2, G212mg
about 12 mg
Top cover stay

shaft hole:
Permalub G2,
about 24 mg
Top cover stay shaft end:

Permalub G2, about 24 mg
Top cover stay gear shaft: Top cover stay gear tooth plane:
Permalub G2, about 24 mg Permalub G2, about 12 mg
Bushing:

Permalub G2
G2,12mg
about 12 mg
6-13
6. Replacing the Head

Advantage: Low ink consumption
Replacing heads from the Main Menu Disadvantage: Unpredictable head reusability
Main Menu Maintenance Replace Heads Automatic Head Adjustment
On a two-head model, choose either L or R. Try on the finest grade of paper

available at the customers site.
Advantage: Assures head reusability (allowing faults in the heads to be analyzed)

Head replacement by servicepersons Disadvantage: Increased ink and MT cartridge consumption (about three times
larger than normal)
Unlock the carriage and disconnect the AC cable T14
Take out the head and close the head cover and the top cover
Restart the printer in user mode without a head mounted Ink filling will not occur if you mount a new head now.
Mount a new head according to operation panel guidance
Perform automatic head adjustment with the finest grade of

Initial filling and automatic head adjustment
paper available at the customers site.
Restart the printer in service mode and check the nozzle check pattern
Advantage: Low ink consumption

Removing and reinserting a head on carriage unit replacement (unless the printer has been drained of ink)
Unlock the carriage and disconnect the AC cable T14
Take out the head
Unless the printer has been drained of ink Remount the original head and restart the printer
If the printer has been drained of ink on Restart the printer in user mode without a head
carriage unit replacement mounted (hereafter follow steps similar to )
Mount a new head according to operation panel

guidance
Initial filling and automatic head adjustment
Restart the printer in service mode and check the

nozzle check pattern
6-14
7. Service parts compatible list
Main Operation Carriage Head relay Multisensor Non-dischar Ink supply
Model name PCB Purge unit Carriage unit Multisensor Linear scale
controller panel relay PCB PCB reference ge sensor unit
iPF500 QM3-0551 QM3-0205 QM3-0647
QK1-2073 QM3-0351 QM3-0653 QM2-3426 QL2-1561 QM3-0529 QM3-0525 QC2-0651
iPF510 QM3-0769 QM3-0765 QM3-0803
iPF600 QM3-0570 QM3-0649 QC2-0652
iPF605 QM3-4339
iPF610
iPF700 QM3-1301 QK1-2889 QM3-1328 QM3-1332 QM3-1333 QM3-1413 QM3-1402 QL2-1738 QC2-2697
iPF710
iPF720
iPF810
iPF820
iPF5000 QM3-0564 QK1-2073 QM3-0206 QM2-3414 QM3-0648 QM2-3426 QM3-0554
QM3-0654 QL2-1561 QM3-0529 QC2-0652
iPF5100 QM3-0758 QK1-2745 QM3-0740 QM3-0361 QM3-0783 QM3-0365 QM3-0738
iPF6100
QM3-0718
iPF6200
6-15
iPF6000S QM3-5307
iPF8000 QM3-0957 QK1-2889 QM3-0970 QM3-0980 QM3-0979 QM3-1004 QM3-1995 QL2-2089 QC2-4047
iPF8000S
iPF8100
iPF9000 QM3-0985 QM3-0986 QM3-1016 QL2-1662 QC2-2138
iPF9000S

iPF9100
Chapter 7
Main Unit Configuration
Diagrams
Chapter 7 Main Unit Configuration Diagrams
Carriage relay PCB Flat cable

Linear encoder film
Head relay PCB Power PCB
Carriage M
Main controller
Head up/down motor
1. LFP-IJ Printer Basic Configuration Diagram

Ink tank

Multisensor Valve
Tube

7-1
Subbuffer
Wetting solution
Printhead
Platen fan
Non-discharge sensor
LF motor Wiper
iPF5000 Series only

Cutter unit Spur unit

Printhead
Maintenance cartridge Purge unit
LF roller
Platen
Function Description
Component name Function
Main controller A PCB that controls the printer as a whole.
Carriage relay PCB A relay PCB used to connect the carriage and the main controller with
each other by a flat cable. With the iPF5000 Series, it is combined into a
single assembly together with the head relay PCB described below.
Head relay PCB A PCB that relays head signals and that performs preprocessing on the
multisensor signals.
On the iPF5000 Series, the head relay PCB is expressed as carriage
PCB.
Linear encoder film A film sensor slitted to generate an encoder pulse signal to calculate the
head position is attached to the carriage unit.
Ink tank A color-specific replaceable cartridge ink tank (consumable part)
Subbuffer Functions as an air passage to fill the ink tank with air and also as a
reservoir for the reflux ink in the tube.
(Ink supply) Valve A valve that is opened and closed to augment the internal pressure in the
path of ink supply (by generating a negative pressure). In cleaning B, in
which a negative pressure is produced, the valve vents the head of
accumulated air.
Lift motor The drive motor that automatically regulates the separation between the
head and paper. The iPF5000 Series uses the eccentric cam of the
carriage rail to move the carriage (head) up and down together with the
rail. Others rotate the cam in the carriage by way of a coupling on the
main unit side to move the head up and down.
Multisensor A sensor that measures the head and paper separation, detects the
leading edge, width and other aspects of paper, measures the density of
adjustment print patterns and so on.
Platen fan Sucks paper to keep it from elevated.
Non-discharge sensor A sensor that detects non-discharging nozzles for non-discharging nozzle
backup.
LF motor Feeds out paper precisely (in the micron order) according to the number
of print passes for each scan of the carriage.
Printhead Single six-color 1-inch head (consumable part)
Spur A roller used to feed the trailing edge of cut sheet. Serrated to avoid
catching ink. Mounted on the iPF5000 Series only.
Purge unit The purge unit recovers the printhead by fixing stuck nozzles and venting
them through suction and that wipes the face with a wiper. It also contains
a lock mechanism that clamps the carriage to the purge.
Maintenance cartridge A cartridge tank (consumable) that stores waste ink discharged from the
purge unit.
7-2
Roll paper manually

fed from top
Multisensor
Cutter
Manual feed from
front (POP board) S
Roll paper feeding sensor
7-3
S
S Flapper
2. Paper Paths by Series
LF_PE sensor Prefed paper detection

sensor Release
S
(1) iPF5000 Series
Paper detection sensor

Back cover
S
Cassette pick-up
Cassette detection sensor
S
Multisensor
Cutter
7-4
S
S
Cutter lower blade LF_PE sensor

(2) iPF700 Series
Multisensor
Cutter
S
S
7-5
(3) iPF8000 Series
Roll paper
feeding
(4) iPF800 Series
Multisensor
Cutter

Roll paper feeding
Roller paper sensor
S
S
Roll paper detection
sensor
Flapper
Feeding roller Roll paper feeding

Roller paper sensor
S Roll paper detection

sensor
S
7-6
Connecting the tooling PC into a customers network is prohibited as a rule. Exceptionally, if it is
unavoidable to connect the PC into a customers network, make sure that you have the latest virus
protection in place and run the OS Fix program and then gain written approval from the customer
beforehand.
The following notice does not apply if this Guide and the product fail to comply with the laws and local regulations of
the country in which they are used.
Trademark Notice
All product names or company names used in this Guide are the trademarks or registered trademarks of their
respective owners.
Canon Japan Inc.

L Printer Quality Assurance Center
L Printer Device Development Center
L Printer Development Management Center
L Printer System Development Center
Canon Marketing Japan Inc.

Service & Support Planning Group
Canon Inc. , Canon Marketing Japan Inc. 2008

Ver.1.2

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Chapter 1 Using This Guide ................................................................................................ 1-1

Chapter 2 Indexes by Case ................................................................................................. 2-1

Chapter 3 Trouble Database................................................................................................ 3-1

Chapter 4 More Sophisticated Fault Isolation Tasks ........................................................ 4-1

Chapter 5 Fault Isolation Tool Collection........................................................................... 5-1

Chapter 6 Miscellaneous Information ................................................................................ 6-1

Chapter 7 Main Unit Configuration Diagrams.................................................................... 7-1

1. Using This Guide

From operation panel displays

From low-order four-character error codes (panel display, Print Inf)

From software-specific problems (e.g., Microsoft Word)

Go to Chapter 4, More Sophisticated Fault

Unit Configuration Diagrams: Paper

Model group Maximum paper Five-color dye/pigment Eight-color Twelve-color

1. Error Code Index

- Printing with ink tank cover open 6-1-2

- Durable parts nearing their replacement time 7-1-1

280D Head R non-discharge warning (Printing paused) 2-2-2

2. Index of Symptoms and Imaging Failures

Category Item Subitem Remedial Action (tool)

Code Panel display Remedial Action

Code Panel display Remedial Action

Code Panel display Remedial Action

<Maintenance cartridge detection timings>

Code Panel display Remedial Action

Code Panel display Remedial Action

Code Panel display Remedial Action

4. Paper Handling (Paper mismatch)

Code Panel display Remedial Action

Code Panel display Remedial Action

Code Panel display Remedial Action

Code Panel display Remedial Action

Code Panel display Remedial Action

Code Panel display Remedial Action

Code Panel display Remedial Action

5. Paper Handling (Size detection failure

Code Panel display Remedial Action

Code Panel display Remedial Action

6. Paper Handling (Skewing

7. Paper Handling (Feeding Problems/Jams

Code Panel display Remedial Action

Code Panel display Remedial Action

8. Paper Handling (Insufficient or No Paper/Others)

Code Panel display Remedial Action

9. Paper Take-up Unit

Code Panel display Action

13. Operation Displays

Code Panel display Remedial Action

14. Parts Counters

15. Adjustment Errors

Code Panel display Remedial Action

16. GARO Errors

Code Panel display Remedial Action

Code Panel display Remedial Action

18. Hardware Errors

Code Panel display

Code Panel display

Code Panel display

Code Panel display

Code Panel display

19. Service Call Errors