Professional Documents
Culture Documents
Focalpoint TICKETING
NOTICE
Website: www.benelux.travelportservices.com
May 2010
INDEX
INDEX .................................................................................................................................................................................. 2
INTRODUCTION ............................................................................................................................................................... 3
TRAVELPORT WEBSITE ................................................................................................................................................ 4
ASK TRAVELPORT........................................................................................................................................................... 5
GALILEO HELPDESK ...................................................................................................................................................... 7
LOGON ................................................................................................................................................................................ 8
SIGN ON - SIGN OFF ....................................................................................................................................................... 9
PASSWORD - KEYWORD ............................................................................................................................................ 11
ISSUING AN ETICKET ................................................................................................................................................... 16
ETICKET STATUS CODES ............................................................................................................................................ 19
VOIDING AN ETICKET .................................................................................................................................................. 20
TICKETING MODIFIERS .............................................................................................................................................. 22
ITINERARY MODIFIERS.............................................................................................................................................. 27
ETICKETING FUNCTIONALITY TABLE ................................................................................................................... 30
FOID ................................................................................................................................................................................... 32
TICKETING REQUIREMENTS ..................................................................................................................................... 34
TICKETING ...................................................................................................................................................................... 36
TICKET NOTIFICATION ............................................................................................................................................... 39
TINS REPORT .................................................................................................................................................................. 41
RETRIEVING AN E-TICKET ......................................................................................................................................... 45
E-TICKET HISTORY....................................................................................................................................................... 47
CANCEL or RESTORE FILED FARES AFTER TICKETING ................................................................................... 48
FARE QUOTE AND TICKETING - SURVEY .............................................................................................................. 49
MANUAL FARE BUILD .................................................................................................................................................. 50
CURRECY CONVERSION.............................................................................................................................................. 63
TAXES ................................................................................................................................................................................ 65
ENHANCED BOOKING FILE SERVICES ................................................................................................................... 66
REVALIDATION .............................................................................................................................................................. 68
DOCUMENT PRINTERS................................................................................................................................................. 71
OTHER GALILEO PRODUCTS ..................................................................................................................................... 72
QUICK REFERENCE ...................................................................................................................................................... 73
This learning manual has been written for Galileo Desktop 2.0.
Before we start with Galileo we will first have a look at the Travelport Services Portal:
www.benelux.travelportservices.com
This website is the portal to all information Galileo has to offer and is of great importance to you.
You only need a few minutes to register.
Ask Travelport is much more than an online help system. It's a state of the art knowledge
bank that contains information from everyday business processes to agency billing and local
market products and services. With the use of keywords you can find information on all
subjects, entries, Product Advisories, etc. It only takes a few minutes to register.
Under Downloads all kinds of manuals are loaded.
Links to useful sites are added.
Customer Service is the place to find all customer information is gathered. You will find
links to the latest news, Ask Travelport etc.
Training gives an overview of all scheduled classroom and virtual trainings and e-learning
modules..
Order Travelport is our webshop for Travelport products.
We need your opinion gives you the possibility to rate the services of Travelport..
With Remote Support colleagues or other contacts can take over your computer on your
request, in order support you.
Ask Travelport can be seen as the Google of Galileo. After a free registration, this tool can be used
to retrieve the answer to all questions on Galileo entries. The only prerequisite is: Asking the correct
question. Lets have a look.
After signing on to Ask Travelport a basic screen will open. Some parts of the screen are shown
below.
So, if you add a keyword, Ask Travelport will look in its databank for answers, maybe restricting
it to a certain category and an exact search only.
Galileo will return with a list of possible answers, in this case only one.
Galileo Formats Guide. Examples of all possible entries can be found there.
Information about how to change or reset passwords.
Product Advisories with more background information on updated subjects can be found.
Exchange Ticketing procedures.
Galileo does have a Help Desk to support its customers in case of serious problems. The Help Desk
should not be called for basic entries or basic working procedures.
If you do have a question about Galileo we advice and expect you to first check out information via:
Courses
Ask Travelport
Help Pages in Galileo
Training material on the website.
If you were not able to retrieve the answer, then you can contact the Helpdesk. You will need your
PINcode, a unique 7-digit customer number.
A question can also be posted via the Ask a Question button on the Ask Travelport website.
When Galileo desktop starts up, you are presented with the Logon box as shown below.
Before working with Galileo Desktop, you need to sign on to the system. This can be done via the
Sign On dialogue box in Viewpoint.
The Sign On can also be done in Focalpoint using the sign-on entry.
Entry : SON/ZWB (WB are your initials). After sign-on, Galileo will ask you for your Password.
Your sign on is created, either by a senior colleague or by the Galileo Service Desk. Often initials
are used. Every Sign-On must have a password.
Output:
You can sign on only once! If you are not sure if you are still signed on, just hit <ENTER>
, if you sign on is active : output :check action code. If your sign on is inactive : output :
sign in
Entry : SOF
Output :
Emulation:
If an agent has more than one Pseudo City Code, it may be necessary to emulate after sign-on.
This needs to be done for every workarea separately.
Work Areas:
Each sign on provides five available work areas. (ABCDE) Each work area can handle one booking
file.
OP/W Determine active work area and display work areas currently in use.
When you sign on for the first time, Galileo will request you to create a Password and a Keyword.
Please make sure that your Insert key is switched off and
Move with the Tab key to NEW PASSWORD, fill in your password *
Move with the Tab key to KEYWORD, fill in your keyword ** and enter.
The selected password and keyword must be reconfirmed by entering them again. Please make
sure they are identical to your first selection!
* Password restrictions:
A minimum of 7 characters will be required and it MUST contain at least one alpha AND
one numeric character.
There is a list of Restricted words that cannot be used.
Three consecutive characters are not allowed. (Example: 132, ABC, AAA or 222).
The users previous five passwords will be stored and may not be re-used.
Password changes are limited to once per system day.
At least three characters must change in the new password.
Passwords are valid for a maximum of 90 days. After this period Galileo will ask you to
change your password.
** Keyword restrictions:
Between 6 to 10 characters alpha/numeric characters. We advice you to use your birth
date in the format DDMMYY. For instance: 151167.
The keyword must be different from the password!!
Since a password is only valid for 90 days, Galileo will request you to change the password.
Depending on your sign on Galileo will either show the Viewpoint Mask, in which you can fill in your
new password and press OK.
If Galileo displays the Focalpoint Mask, add the new password and press Enter.
After pressing either OK or Enter Galileo will sign-on and the agent can continue to work.
It is always possible to change your password or keyword. This can be done once per day.
A keyword can be changed be changed in a similar way, but of course, now you fill in the new
keyword on the last line of the profile.
If you entered the wrong password 5 times, the password will be locked.
http://support.travelport.com/gipwreset/en/default.aspx
The website will open up a screen that asks you information about your sign-on and PCC.
After filling in the personal agent information, the password can be unlocked.
When you have finished this procedure, an email will be send to the specified email-address. You
can now sign-on again, using your Keyword!
This application does not change your password. It will allow you to sign on with your
keyword. If you do not remember your keyword, you will be unable to sign on to Galileo after
completing this session. In that case, only a second level user (normally your manager) can
unlock your password.
A Second Level user can unlock an Agent level sign-on. Normally this is the manager or teamleader
in your office. The Second Level User can display the sign-on by:
STD/Z8EV/WA
1. Tab to the PASSWORD field and over type the password with a default password.
2. Tab to the LOCK field and over type the L with a U (unlock)
3. The L will change via U to N. The agent must sign on to the Galileo system using the new
password, and they will be immediately be prompted to change it to a new one.
The issuance of an E-ticket is basically only one step further than a normal reservation.
Look at the reservation below. The passenger has booked a round trip.
An E-ticket is required and will be issued on SK ticket stock (Default Plating Carrier)
Tab behind the record locator to open the PNR again. The PNR will be updated.
Three new fields will appear in the PNR: *SI, *HTI and *HTE.
In the ticketing field the moment of issue will be shown.
*SI Service Information Shows Ticket Numbers being send to the airline.
A SSR has been send to the airline, using the code TKNE In this case.
If the ticket number has not been send to the airline, the travel agent needs to do this
manually. Otherwise, the reservation / ticket might be cancelled by the airline.
*HTI Ticket Numbers Shows actual and historical ticket numbers, which
will also appear on the daily Sales Report.
Under the tag USE in an E-ticket different status codes may appear. Normally only the status code
OPEN can be changed by the Travel Agent. For example when a ticket is voided by the Travel
Agent, the status code will change from OPEN to VOID. Sometimes ARPT can be changed.
If a passenger has already checked in, but now wants to change his flight, it is possible to request
the airline to change the E-ticket Status Code to OPEN and then change the flight.
E-tickets can only be voided on the day of issuance. At midnight the Sales Report will automatically
be closed for the day.
The entry:
TRV/numeric airline code/ticket number will change the ticket status to VOID
ticket number
numeric airline code
Ticket Modifiers determine the way a ticket will be issued. For example, with Ticket Modifiers the
commission can be changed or you can specify if the fare will be shown on a ticket.
Once a Filed Fare is stored in your booking file, Ticketing Modifiers must be appended to this
Filed Fare in order to issue the ticket.
Two ticket modifiers are mandatory, the Plating Carrier (CSK) and the ticketing modifier, in this
case ET.
The segment information is taken from the Filed Fare. A Ticketing Agent (TA) from Pseudo City
8EV has made the Quote. The above ticketing information is automatically added to the filed fare.
The commission is not shown on this line. At ticket issuance the PNR will retrieve its information
from the Airline Commission Tables. The commission percentage and overall amount will be shown
on the Sales Report. If necessary, the commission can be changed
Normally the above Ticket Modifiers are sufficient to issue tickets with published fares.
Changing or adding Ticketing Modifiers is normally only needed in case of IT/BT and Group Fares
or other Private Fares. Especially when Fare and Ticketing information is shown in separate
contracts, modifiers need to be added.
Private Fares loaded in Galileo often do not allow a change of (some of the) Ticketing
Modifiers.
VALIDATING CARRIER C
If a Plating Carrier is not loaded into your system, you will receive an error response while making a
quote.
The Ticketing Agent needs to request an authorization by the airline to add its plate,. This can only
be done by secondary users.
It is also allowed to issue the ticket on another carrier, if this carrier has an interline agreement with
this carrier.
The plating carrier will be attached automatically when making a Fare Quote.
COMMISSION Z
TPC1
In this case, there will be 1 percent commission. If the commission is set after ZA it is an amount.
If you do not use this modifier, the system will take the commission rate from the Airline
Commission Table, updated regularly with the information provided by the airlines. If an airline
does not participate in this table, the following error response appears:
FORM OF PAYMENT F
The Form of Payment is mandatory in the reservation, but will normally be entered with the F. entry.
It is also possible to add the Form of Payment in the Ticket Modifiers.
TMU1FS Cash
TMU1FNONREF Nonrefundable
TMU1FINVOICE Invoice
TMU1FINV... Invoice followed by min 6 max 25 characters
TMU1FMS free text Miscellaneous followed by free text
Often not accepted when issuing an electronic ticket!
TMU1F3643..*D0902*A0001 Credit card with expiration date and occasionally the approval code
TMU1FMR Multiple Receipt (see separate page)
TMU1FEX Exchange tickets (see separate Manual: Exchange Ticketing)
TMU1F@ Remove Form of Payment
INCLUSIVE TOURS IT
TMU1IT Prints IT in the fare box of the ticket. The fare will be printed in the
remittance area.
TMU1IT@ Remove IT.
TOUR CODE TC
TMU1TCIT123456 Prints the tour code number in Tour code box of the ticket (max 14
alpha/numeric characters)
TMU1TC@IT2AMS3 Change Tourcode
TMU1TC@ Remove Tourcode
If only a Tourcode is added, the fare will still be printed on the ticket
TMU1EBVALID BA ONLY Add Endorsements for Filed Fare 1. If more than 29 characters, add a
second line to the Endorsement Box:
TMU1EBVALID BA ONLY NONENDO*EBNONREROUTABLE
(max. 58 characters in total)
TMU1EB@ Remove all endorsements.
ELECTRONIC TICKET ET
PAPER TICKET PT
Multiple Ticketing Modifiers can be entered in one entry. Check the entry below.
If you have any questions during ticketing about Ticket Modifiers: check Ask Travelport:
The form of payment MR (Multiple Receipts) is used to accept different methods of payment for
ONE ticket.
Procedure:
3. Add the TMU as usual, but with MR as payment type. E.g. : TMU1/FMR
If the filed fare contains more than 1 passenger, the form of payment MR must be used in
a passenger related TKP entry. E.g. TKP1P1/FMR. It is not possible to use the TMU entry
in this case.
Another possibility is to create two separate files fares. In that case it is possible to specify
the filed fare and fill-in the mask. E.g. TMU1FMR and TMU2FMR. This can also be done
in case both passengers want to pay with different credit cards.
By default, the system will print one itinerary with all passengers and all segments per BF.
To modify the default itinerary printings enter:
IMUs are NOT related to the Filed Fare, and do NOT need the Filed Fare number.
If multiple airlines are present in a PNR, it is not always allowed to issue these airlines in one ticket.
Even if the routing of an airline tells you to use a specific airline, it might not be possible to issue the
E-ticket.
So, the interline agreements must be checked.
Before ticket issue, the interline agreement between different airlines can be checked. Look the
PNR below.
When a quote is made Galileo will automatically check for the validating carrier. Since E-ticketing is
default, Galileo always tries to find a carrier in the PNR that has E-ticketing interline agreements
with the other airline(s). Only if there is no E-ticketing interline agreement, Galileo will tell you to
issue a paper ticket. Of course, this can only be done by the airline.
Since SA is flying the intercontinental sectors, it will be the preferred Issuing Carrier. To check if it is
possible to issue the ticket on SA, the interline agreement can be checked in the booking.
Interline agreements can also be checked without a booking file being displayed.
The reply will give a list with all agreements of Iberia. So a combination of IB and AF is possible in
an E-ticket.
The Y-indicator tells it is possible to issue a ticket on IB, even if there are no flights on IB in the
ticket. So, for example, a return flight MEX ACA MEX on AM can be issued on IB. But, if
possible, always issue on carriers in the ticket.
If you still want to issue on IB, always check with the airline!
In the E-ticketing Functionality table all information about e-ticketing can be found per airline. The
most up to date table can only be found in Ask Travelport. The page will start with a list of the
latest updates. At the bottom of the page the latest version will be shown in Excel format.
Click to download. When opened, it will show information on an airline, but, using the tabs at the
bottom will allow you to change to any other airline.
As an example we will look at the most important information in the Finnair (AY) table:
Ticketing will be on E-ticket by default. Revalidation and Automated Refunds are possible. TKNE
messages will be send automatically.
Some airlines require an FOID for the passenger. This is a Form Of IDentification of the passenger.
If needed, all allowed FOIDs will be mentioned.
Interesting facts can be extra information or the explanation of notes, mentioned in the table.
Of course, the for example LAN Chile: the vendor message tells you to add a FOID.
INPUT: Followed by
The Credit Card must be owned by the passenger and must be shown at check-in. It is not
necessarily be the credit card that was used to pay the ticket.
Question:
Sometimes the E- indicator at the end of the flight segment is not shown, although an E-ticket can
be issued. This is the case if:
If El Al allows the ticketing of Group PNRs and of Passive segments according to the Airline
Functionality Table, the group PNR can be issued.
2. Another requirement is that all active segments must have a vendor locator.
A PNR has not yet been received for the first segment.
It is not necessary to have a Filed Fare in the PNR. If there is no Filed Fare in the PNR at
the time of ticketing, Galileo will make an automated quote and issue the ticket. If there is
no valid fare, a failure message will be send.
RESPONSE :
Tickets, itineraries and GMIRs for all filed fares will be printed.
The BF will be closed and deactivated.
The retrieved BF will display:
The date of issue in the ticketing field
*FF displays the ticket number(s)
**Tins Remark Data exists** *HTI (History of ticket and itinerary numbers)
An SSR with the ticket numbers *SI (Service Information)
**Electronic Data Exists** *HTE (Electronic Ticket Record).
The TKP entry will generate the ticketing of ALL filed fares in the BF.
The tickets for specific passenger(s) if the filed fare contains several passengers.
TKP1P2 = ticket production for passenger 2 of Files Fare 1
QUEUE TICKETING
At TKP, Galileo checks that the agent, BSP, ticket type and carrier are applicable for the request,
and the validating carrier in the request matches the carrier code of all segments held in the filed
fare requested for ticketing.
If all these things are correct, an electronic ticket number is assigned from the TINS table and the
request is sent by a link to the validating carriers internal electronic ticketing database. If the
request is accepted by the carrier, an Electronic Ticket Record is created and the following
response is returned.
When a credit card is used as form of payment for an electronic ticket request, an authorization
message is sent out to the credit card company in the normal way before the request is sent to the
validating carriers database. If both the credit card authorization and the electronic ticket request
are successful, the response indicates the credit card approval code as shown below.
If an authorization is unsuccessful, the usual response e.g. CONTACT VENDOR is received and
the ticketing request to the carrier does not proceed. If manual authorization is obtained, it can be
added to the form of payment modifier in the normal way, and an electronic ticket request repeated.
Supporting Documents
Depending on the settings in the Supporting Document Print Table, supporting documents e.g.
passenger receipt, agent coupon and Credit Card Charge Form documents will either be issued
immediately as additional ATB coupons or will be stored in a PRINT LATER buffer In addition, a
standard itinerary/invoice will be issued.
HMET
1 2 3 4 5 6 7
Introduction:
Airlines often want to make sure that your booking is a definitive sell. Therefore they will ask you to
provide them with the ticket numbers. Galileo has got bilateral agreements with almost all airlines to
send those airlines the ticket numbers upon ticket issuance. In the PNR a *SI field will appear after
ticketing, including the send ticket numbers.
If Galileo fails to send the ticket numbers (due to technical problems) an unsolicited message will be
send, and the agent should then follow the manual procedure.
Manual procedure:
Important: After revalidation of a ticket, the ticket number needs to be added again manually.
Look at the example below:
Passenger Wouterse has changed his inbound flight. Since there were no penalties and the new
fare and routing remain the same, the ticket could be revalidated. After revalidation, the TKNE has
been removed.
Use the input GC*200/5/JU (JU is airline code) to check whether an SSR or OSI input is
required:
Check digit
If the flight was with South African Airways, a SSR needs to be used.
GC*200/5/SA
The easiest way to detect whether the airline has a bilateral agreement with Galileo, is to use the
GC*200/5/YY entry. If Galileo has no agreement with this airline, you just receive an alphabetical
airline list instead of info about the requested airline.
The most recommended format for these airlines is the manual OSI input, as mentioned above.
However, these airlines may have individual requirements, of which Galileo is not informed.
Therefore it is advisable to contact the airline for more details.
The Electronic ticket numbers and MCO number are allocated automatically. Stock Numbers do not
exist anymore since 1June 2008 when taper ticketing was discontinued.
At the bottom the subtotals and totals will be calculated. The refunded amount will not be reflected
in the total on the HMPR report since it is for information only. Refunds will be processed by BSP.
Optional entries:
P-HMPR Print HMPR for today
HMPR/12JUL Request HMPR with specific date. Up until 11 months in the past
HMPR/MCO Request overview of MCOs.
HMPR/01JUN-30JUN/REF Request overview of Refunds over a specific period (always within
same month). Refunds will be shown per airline.
HMPR/01OCT-31OCT/VOID Report of all VOID ticket issued between 01 and 31 OCT. All date
ranges must within the same month.
It is also possible to request an overview of the sales over a specific period of time. The standard
period is one week, but this can be changed to any period.
HMPP Periodic Sales Report, for active period. The list will also display
the passenger names and Galileo PNRs.
HMPP/01JAN-31JAN Periodic Sales Report for specified period.
HMPP/T Totals for active period.
HMPP/01JUN-30JUN/T Totals for specified period.
Galileo response:
HMTN/D: Help Me Ticket Number Display = allows you to check the current stock of coupons
attached to your printer in the TINS TABLE (TINS = Ticket and Itinerary Numbering
System)
When a range has been used, automatically a new range will be allocated.
An Electronic Ticket Record held in an airlines database may be displayed either from a displayed
Booking File or with no Booking File present.
Electronic Ticket Records may be displayed with direct inputs, or with the aid of a fill-in-format.
Individual airlines may choose to support all or some of the following display inputs.
By Direct Entry
With a direct entry a used E-ticket can often be retrieved from the airline database, even
after the booking file has been purged from Galileo.
By Fill-In-Format
Input: *TE
The response to any display input is either the Electronic Ticket Record itself or a Ticket Record List
as shown below if multiple Electronic Ticket Records exist.
*TE2 or tab to the prompt To access the second Record from the list
The history of an Electronic Ticket Record may be viewed. With the Electronic Ticket Record
displayed, the following input is made
Input: *TEH
Example 1:
Example 2:
The *TEH shows the action taken. In example 1, the ticket has been voided, in example 2, it has
been changed. The SAC (Settlement Authorization Code) shows the change of status has been
received and confirmed by the airline.
If the ticket has to be reissued with a different filed fare than the original one, the existing filed fare
must be cancelled first.
An issued filed fare will be cancelled automatically by the system after a booking file modification
(name change, itinerary change...)
The ONLY way to cancel an issued FF WITHOUT a booking file modification is by fictitious
reordering of the segments (= faking a modification): /0S1
Filed Fares can be restored after ticketing to reissue the ticket for the same fare and taxes as the
original issue..
Be aware that this input changes the guarantee status of your filed fare into R, which is a
non-guaranteed status by Galileo. If you require the original G-or A status, youll have to
cancel the filed fare and re-introduce a new one.
COMBINATION: FQP1.2/S1.4
DISPLAY FARE CONSTRUCTION: *FF1 - FQL - F*Q
DISPLAY FILED FARES: *FF
R. XX (+ ER)
Introduction
Until now we only looked at automated quotes for ticketing. Sometimes, however, a travel agent has
got its own negotiated fares, which are not loaded in Galileo. In these cases a manual quote must
be made.
Group PNRs
Round The World fares
Airpasses
Negotiated fares, which are not loaded in Galileo
Changes after departure.
Of course, other situations are possible.
Normally, a Manual Fare Build via an automated quote is the easiest and quickest way, the
Complete Manual Fare Build, takes most time. Depending on the situation you must choose your
best way to build the quote.
FQ Automated Quote.
FQ@(farebasis) Forced Quote.
*FB1 Follow up entry after the automated or forced quote to
open up Fare Build 1 (based on Filed Fare 1)
FBC Empty Fill-in mask
FBF or
FBFALL (multiple passengers)
R.XX+ER
TMU1.
TKP
1. Stopover field X/
5. Baggage BG/
6. Fare FARE/
In currency of Country of Origin. The input FBT*currency code (e.g. FBT*EUR) tells you the
number of decimals to be used.
FBUFARE/EUR162.00 Fare is EUR 162.00
The ROE is the Rate Of Exchange between the NUC and the currency of Country of
Origin.
9. Taxes TAX1/
CHANGE a Ticketing Field: Replace the current content of the ticketing field:
E.g. FBUFB/QRTGRPBE
Example: A group fare has been requested from KLM for a citytrip to Rome.
Step 1: Add the Quote to the PNR. Try to make an automated quote: FQ
*FB1
In case of an auto-priced guaranteed fare, the following fields may be changed without
losing the guarantee status of the filed fare
Taxes FBUTAXn/
Endorsements FBUEB/
Ticket Designator FBUTD/
Note This functionality has been introduced to allow modification when modification is
vital to business process only.
As a South Africa specialist your office has got deals with South African Airlines. The booking class
is K.
Since the fare is not loaded in Galileo, a Manual Fare Build needs to be made.
Step 1: Add the Quote to the PNR. Try to make an automated quote: FQ
Galileo response:
If an automated quote is not possible, normally a forced quote can be made. A forced quote
can be made by adding a farebasis for the same journey. So first, check out the Fare Display:
FQ@TLSX1M9
Galileo replies with some failure messages. But the advantage is that we now have a Filed
Fare including the correct taxes.
*FB1
In some situations it is not possible to create a Manual Build via a (forced) quote. In these cases a
complete Manual Build needs to be done.
Three specific situations when a manual build might not be possible via a (forced) quote:
Since Round the World journeys and airpasses normally have many coupons, this will be too
extensive for an example. So in this case, a short Round the World journey will be build manually.
To display the actual IATA Rate Of Exchange (ROE) for the Euro, enter:
FZIEUR
Since many countries are using the EUR, Galileo will reply with a list of all countries using the Euro.
Of course, they will all have the same ROE.
FZIEUR.25APR08 Displays the ROE for a historical date, up until one year in the past.
Currency Conversion:
FZSGBP256.20EUR
Input FTAX-nn (nn = country code) will display all non ticketable and ticketable taxes including the
actual rate.
FTAX-BE
FTAX*PFC-JFK
There is no list in Galileo with the YR and YQ taxes. When making a quote the YR and YQ
taxes will be quoted as filed by the carriers.
Enhanced Booking File Servicing is the facility to send a service request concerning a ticket on
departure (TOD) or prepaid ticket (PTA) to the airline. This is only allowed when an e-ticket
cannot be issued.
Enhanced Booking File Servicing is not available on all carriers or for all requests per carrier.
Details can be found by doing RQ*YY (YY = to be replaced by the carrier code)
Some airlines handle the Service requests manually. If you have an urgent request,
always inform or request advice from the airline directly.
You must follow up the booking file and check if the acknowledge message from the
airline (usually by means of a Vendor Remark or OSI) is returned.
1. Check whether you can make the request through Galileo: RQ*YY.
2. Make sure your Booking File is active and contains a Filed Fare. If you need to order a
prepaid ticket, do not forget to use the Sell and Ticketing Country modifier when asking for a
FQ (e.g. FQ.BRUPAR)! Always check the fare with the issuing carrier.
3. Add following MANDATORY fields (if not yet present) to the BF:
Form of payment: E.g. F.S
Phone Fields: P.BRUH*phone number of the passenger
P.BRUB*phone number of the sponsor (only for PTA)
4. Issue the MCO for the ticket issuance. Check if the airline if an additional fee needs to be
paid.
7. Do not forget to follow up the BF (e.g. add a RB). A response from the airline is mandatory!
DISPLAY: *RQ
A Rebooking is a change of reservation that does not require the re-issue or exchange of the
original ticket. The ticket must be updated to the new situation. This is called a Revalidation. The
ticket-number remains the same.
flight-number,
date of travel,
status code or,
flight-timings.
A revalidation is not allowed if there is a change in: fare, route, class of service, change fee, etc.
Some airlines do not allow revalidations. In those cases a ticket needs to be exchanged or re-
issued.
Request the E-ticketing Functionality Table in Ask Travelport for more information on e-ticketing.
Book the new flight(s) either in the original or a new Booking File. Cancel the old flight(s). The
Booking File must then be end-transacted and redisplayed. (It is not necessary to have a filed fare
in the Booking File for revalidation).
Before the revalidation request is made, the Electronic Ticket Record must be displayed. This is
done by tabbing to the *HTE prompt or by direct entry *TE/0579900682602
Once the Electronic Ticket Record is displayed, the revalidation input is made.
TKRETS2/TN0749900682602/C2
TKRET Electronic ticket revalidation function identifier
S2 Booking File segment indicator and number (maximum one)
/ Mandatory separator
TN Ticket number indicator
074 9900 682602 Ticket number including airline numeric code (maximum one)
/ Mandatory separator
C2 Coupon indicator and number (maximum one)
If required Not Valid Before and Not Valid After dates may be added to the input e.g.
TKRETS3/TN1251672364097/C3/NVB12DEC/NVA16JAN
With some airlines (E.g. LH, BD) the E-ticket will be revalidated automatically when the
Booking has been changed. This will be done, even if the PNR is not entitled for
revalidation (in case of Change Fees, etc). In these cases a ticket still needs to be
exchanged, otherwise the passenger has to pay a Change Fee at the airport.
Error Responses:
NO BOOKING FILE RETREIVED - Revalidation inputs can only be made from a displayed Booking
File.
END BOOKING FILE BEFORE TKR - Booking File must be end-transacted after new segments
are changed or added.
ELECTRONIC TICKET NOT DISPLAYED - Electronic Ticket Record must be displayed when
revalidation input is made.
Exchange Ticketing:
LINKAGE
Response:
1 2 3 4 5 3 6 7 3
E-Tracker
It is estimated that 4% of all air segments ticketed in the Galileo system remain unused after the
date of travel. In these cases, the passenger may request a refund on the ticketed segment or
exchange it for future travel. Galileo E-Tracker enables you to track and manage unused segments.
The coupon status indicates whether or not the segment has been used. This data is stored in the
airline system and not in the Galileo system. It can be retrieved using a *TE entry in Focalpoint, but
the process of tracking unused segments is complicated and slow because different systems hold
the necessary data.
E-Tracker gives you the ability to record and check all electronic tickets issued on the Galileo
system. The current status of tickets may be displayed using extensive search and sort capabilities.
You can void a ticket if required, and also produce a report in different forms such as Excel.
Galileo E-Tracker is accessed via:
an internet browser, or
a toolbar button in Focalpoint, Viewpoint or Galileo Desktop
Carbon Tracker
Travel, and particularly air travel, is a significant emitter of carbon emissions and thus a major
contributor to global warming. By taking a more responsible attitude to our travel behaviour we will
able to cut emissions and slow down the effects of global warming. It will also help to reduce travel
costs of corporations.
Carbon Tracker is a post-booking carbon emission reporting tool which provides Travel
Management Companies and Corporations the tools and data to effectively manage their carbon
footprint. Carbon Tracker has been designed to help companies to reduce the CO2 emissions.
Carbon Tracker follows environmental standards set by the Department for Environment, Food and
Rural Affairs UK Government body (DEFRA) and Greenhouse Gas (GHG) Protocol.
FARE BUILD