UNIVERSITY OF ENGINEERING & TECHNOLOGY IBM, LAHORE

TOPIC: Nestle

Submitted to:Dr.Amjad Pervez

NAME OF STUDENT:

NISAR AHMAD
MBA1.5-177
 From Farm to Glass: 8 Steps Nestl
takes to ensure Product Quality
Nestl Quality Management System

Our Quality Management System is the platform that we use globally to guarantee food safety,
compliance with quality standards and to create value for consumers. Our internal Quality Management
System is audited and verified by independent certification bodies to prove conformity to internal
standards, ISO norms, laws and regulatory requirements.

Nestl Quality Policy

Our actions to ensure quality and food safety are guided by the companys which describes our
commitment to
Build trust by offering products and services that match consumer expectation and preference
Comply with all internal and external food safety, regulatory and quality requirements
 Gain a zero-defect, no-waste attitude by everyone in our company
Make quality a group-wide objective

With more than 100 years of operations in Trinidad and Tobago Nestl has earned the trust of
consumers across the nation. Many, many safeguards are built into the manufacturing process to
ensure that the Nestl products reaching you, the consumer, meet the highest levels of quality
and safety. This happens thousands of times a day and its a heavy responsibility! Nestl must
incorporate the highest possible standards all along the supply chain from raw materials, to
manufacturing, packaging and distribution, to the point of consumption. Here are 10 Steps Nestl
takes, from farm to glass, to make sure that the products you enjoy are of the very best quality.
1. Raw Materials

Nestls Quality Management System starts on farms. We have a long history of working with
farmers to help them improve the quality of their milk by helping them introduce special quality
controls, like cooling and automated milking systems. Nestl collects fresh milk from farmers at
special Collection Centres each day and tests the milk right on the spot to confirm its quality.
The higher the quality of the milk the more we pay the farmer!
2. Careful Transport

Nestls 19,000 litre milk tankercollects milk from the Collection Centres and transports it to the
factory: the tanker is specially designed to ensure that milk is kept in the best condition during
transport!
3. The Nestl Factory Laboratory

Every Nestl factory, all around the world, has a special Laboratory. Immediately on arrival at
Nestls Valsayn factory milk is subjected to several tests by our Laboratory to ensure that it is
of the highest quality, including an alcohol test to determine levels of bacteria and a visual test to
ensure cleanliness. The Laboratory takes samples to determine fat content, bacterial load and
other important quality concerns. Only milk meeting Food and Drug standards is accepted by
Nestls factory.
4. Sterile Manufacturing Environment
Once milk has been accepted by the Laboratory it undergoes several processes to ensure quality.
It is Clarified to remove all foreign matter, then Pasteurised to kill harmful bacteria. Milk then
goes through the Separation Process and is Standardised so it meets all the requirements for the
composition of fresh milk. Then comes UHT (Ultra High Temperature) Sterilisation, which kills
bacteria and other organisms while maintaining the nutritional value of the milk. Finally the milk
is Homogenised to ensure that it does not separate.
5. Juices and Drinks

Our Orchard juices and drinks are made by reconstituting fresh fruit concentrates made from
only the highest quality fruit and contain added vitamins to make them even more nutritious.
These products are made under the same stringent conditions as our milks and use the same
sterile packaging.
6. The Nestl Incubator

Once products come off the factory production line they are held in a special storage facility
called the Incubator. Milk is held for 10 days; juices and drinks for three days. During this period
the Nestl Laboratory conducts additional quality assurance checks on each batch. Nestles
products are released for distribution to shops and supermarkets only after they have passed these
final quality control tests
7. Safe Transport

Individual packs are automatically shrink-wrapped into sturdy cases and placed on banded
secured and sealed pallets to ensure that the product leaves Nestls factory in good condition!
8. Nestl Quality Management System

Nestl applies internationally recognized Good Manufacturing Practices (GMP) to ensure quality
and food safety as well as the internationally recognized HACCP (Hazard Analysis and Critical
Control Point) system to ensure food safety, verified by external certification bodies against the
international ISO 22000:2005/ISO 22002-1 standards