Professional Documents
Culture Documents
ANGELILLO
7413 Oxford Avenue Apt 15
Philadelphia, PA. 19111
(215)-7253-3549-home phone
(215)-847-4007-cell phone
pashipwr2@verizon.net
In the interest of pursuing employment with your firm, I have attached my resume for your review
and consideration. In it you will find specific information regarding my background and experience.
As my resume indicates, I have worked in the automotive, customer service and the insurance
industry for many years. During that time, I experienced success and personal satisfaction. I believe my
skills and education accounted for my success. I am seeking full time employment in the field of
Management; Customer Service
I believe my qualifications and positive attitude will be an asset to your firm and would appreciate
the opportunity for a personal interview at your convenience.
Respectfully,
Joseph G. Angelillo
JOSEPH G. ANGELILLO
7413 Oxford Avenue Apt 15
Philadelphia, PA. 19111
(215)-725-3549-home phone
(215)-847-4007-cell phone
pashipwr2@verizon.net
EMPLOYMENT HISTORY
Store Manager: position overview was to optimize the shop’s retail sales and
profitability while delivering superior customer service.
Automotive Service Advisor: Responsible for first customer contact on the service
driveway using effective listening and communication skills to determine the customer’s
concerns and complaints. I explained the necessary time and cost needed to repair the
vehicle. Verified the customer’s service history and researched the manufacture for all
recall’s and campaigns. I did routine visual inspections and made suggestions of
recommended maintenance services that were due at the time of the service visit. I
prepared Repair orders using “ADP” system, and used on-line Estimating guides and
reference manuals for cost evaluations in this procedure. Performed Customer follow-up,
and notification when additional problems were discovered and conformed to “California
Estimating Laws” in providing the consumer with these additional costs, and I always
maintained an above average “CSI”. I interfaced well with all the various departments,
and with the various extended warranty programs both factory and private. Resigned due
to an off duty automobile accident.
JOSEPH G. ANGELILLO
7413 Oxford Avenue Apt 15
Philadelphia, PA. 19111
(215)-725-3549-home phone
(215)-847-4007-cell phone
pashipwr2@verizon.net
Mr. John Bowyer: Supervisor Retired Western General/All Motorist Insurance. P.O. Box 9033
Marina Del Rey, CA. 90292. 310-345-5626
Mr. Joseph Derkits: former market manager for Midas International. 215-297-0970
Mr. John F. Montoya, Attorney at Law for the County of Los Angeles, California 210 West Temple
Street, 19th floor, Los Angeles, CA. 90012, 213-974-5228, fax-213-621-0991, e-mail: .
JMontoya@lacopubdef.org
Mr. John P. Bradley: Personal friend, 5 years, and Former work associate at Western General/All
Motorists Insurance. (949)-422-1478.